9.4
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

Traveler Reviews The Moat House

Number of reviews per page
20
40
Top reviews
Alison
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with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Rooms were very clean and bed comfortable. Staff were very friendly and helpful. First morning breakfast had been sitting on hotplates too long, but second morning food very good. Just your luck when you arrive. Evening meals excellent. Enjoyed a few drinks by the lake watching the ducks. Loved the peacefulness. Would visit again
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Stephanie
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good sized room and lovely conservatory restaurant with good food and service. Buffet breakfast good selection but let down by slow service and in replacing breakfast items that had run out.
Sidney
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very lovely tranquil hotel on the lake staff very good and the room excellent ,but for a 4 star AA Michelin hotel we were expecting a breakfast menu not a buffer breakast which was not the best
Martin
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely setting Breakfast finished too early at 10am
Lisa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great hotel and great night’s sleep
Gregor
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall the hotel was really nice, and they have fantastic views, either over the large pond or over the canal over breakfast. It was in need of a little TLC especially in our bedroom. We did find the buffet a bit disappointing as it was cold and appeared to have been there since first thing (we were there an hour after service started). We also found one or two flies in the bedroom and the restaurant. However the staff were very friendly and helpful, and despite our minor issues, we would return.
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Peter
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Nice comfortable "wedding venue" style hotel. Good bar food in characterful bar. Excellent breakfast. We would definitely come back.
Linda
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic
David
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location is very handy if looking for a short stay near the M6. The hotel is reasonably large and caters for casual visitors as well as hotel guys given it's location next to water. Accordingly, the bar areas can be quite busy. The rooms were clean, a decent size and the beds extremely large and comfortable. The food in the restaurant was tasty and well presented and the service attentive without being intrusive. The Hotel prices were higher than some but still felt it was reasonable value for the quality of the food and the level of service provided. Definitely a good spot for a break from travelling .
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Sandra
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

What a beautiful find. Had a lovely 2 night stay The grounds and the hotel are really worth a visit
Ian
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The varied breakfast menu that is published on the Hotel website, which (as regular guests) we expect and have come to enjoy, was seemingly not available. This had been replaced by (the all too familiar ) buffet arrangement of the full English "fry up" breakfast, kept warm - This was disappointing. Since on booking in, we were neither made aware to this deviation from the published menu. Nor made aware of any other alternatives to what the kitchen might be prepared to do for guests. Eg (1) Poached rather than fried eggs. (My wife is digestive intolerant to fried foods) (2) The alternative vegan breakfast. But in saying this the "Fry up" buffet breakfast food (although restricted in choice) was passible ! Service- After sitting at a table for some time, we had to catch a member of staff "In passing" to ask for tea and toast. Not the "Way of working" we might expect of this hotel with guests. But has happened in the past . But overall, this "Breakfast "experience does not detract from the quality & standard of the hotel rooms & facilities, the quality and standard of the dinner food menu and (most importantly )the excellent /attentive standard of service in the restaurant from all the staff.
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Mary
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with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

A lovely room, situated beside a canal, with narrow boats passing by. The whole area of the hotel in an attractive setting to sitwith a drink outside by a small lake. Food good as was breakfast. All this just a mile or two off the M6.
Chris
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast was a buffet breakfast. I prefer a freshly cooked breakfast. All the staff were fantastic. Would definitely recommend
Gary
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with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is spotless food amazing staff very friendly and helpful highly recommend this hotel
Michael
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with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

At telephone beforehand and on arrival all staff were very pleasant, warm, friendly and helpful. Room was fine and air con a welcome surprise. Dinner in restaurant was excellent. Breakfast was good but not perhaps as good as dinner. Grounds all very attractive but walking around, particularly at the rear, we did notice some litter and areas in need of attention. Overall an enjoyable visit and in my view competitively priced.
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Lynn
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with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Such a beautiful hotel with hidden old features, yet the rooms are very modern ! Air conditioning in the room and EV charging points- one don’t work but the staff were super keen to resolve the situation! Really couldn’t fault them . food was amazing, location so tranquil yet 15 minutes from Stafford city centre- will definitely stay again !!
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Rachel
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is the second time we have stayed and we will be back, friendly staff, lovely clean rooms hot breakfast and great accessibility to and from the motorway thank you
Peter
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great location with excellent views, all staff are friendly and attentive, great dog friendly hotel.
NORMAN
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with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

First time we have stayed in this hotel after a long boat trip from Belfast. A lovely Hotel set in Amazing grounds. The hotel is well maintained and the choice of evening meals were great also. There was a Prom Party going on when we arrived at the hotel and was noisy, but when you ventured into the restaurant there was no noise at all. The bed was too soft for myself but my wife loved it. The only area of concern is the breakfast meal. There needs to be a bit more care and attention to detail on this. It was self service but when we got there, there was not a lot of food left at the time. The staff need to check this on a regular basis and top up where necessary. If you wanted toast then you had to ask for some when you are at the table and whilst waiting for the toast my wife's bacon and eggs were getting colder even on a hot plate. Other than that i would thoroughly recommend this hotel and I will be going back to it in the near future as it is a great halfway stop back down to London the next day.
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Ian
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This is a quality 4 star hotel. Despite there being a large evening function the service was unaffected. Excellent food. Not disturbed by the lateness of the function.
Number of reviews per page
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