Out of all the many UK hotels I have stayed in, this outranked them. The staff were very welcoming, informative and the room was fitted out to a high standard. Well worth the visit - evening meal - steak cooked with a good balance of flavour and breakfast really good.

Unfortunately this hotel was not what the photos highlighted. I appreciate it is an old building but it was very worn. The reception area was cold and the man on reception was only concerned about the wedding guest that were staying. Not helpful at all. Food was overpriced in the bar area. Cold dark and dingy is the only way to describe this place.

Lovely location great food and welcoming staff

Not that dog friendly and unclear price to bring pet when at reception

The tv in the room didn’t work I called reception they said someone was on the way up to the room - they never came Peacock out side the room all night and morning squawking and people running up and down the corridors all night

Excellent breakfast with plenty of choice, comfortable beds

Advise you to checkin before you arrive as the queue was long when we arrived. Cream tea for two was excellent. Room very clean.

Had a lovely stay me and my daughter for her 18th, very relaxing and amazing food , spa facilities amazing, the views were amazing and we had the most relaxing time, just what we needed, the staff were veryvpolite and helpful

Superb stay

I stayed at the Hotel, it was clean and tidy, comfortable, good sized bedroom. Staff very friendly. The evening meal was very nice and the waitress was great. On some lovely grounds and stunning looking hotel. The car park is round the back of the Hotel and a bit of a walk to reception, the rear entrance could be signed better to save walking round the whole outside of the property. Overall a really nice Hotel and a lovely stay.

Excellent room,very clean and warm plus the bed was very comfortable, breakfast was very tasty with a good variety of foods,cereals etc!

Lovely hotel but a bit dated. Needs some good cleaning and fixing up. Staff were okay but not as friendly as I would expect and the corridors and common areas weren't the cleanest (mainly dusty)

Room was great, cannot find price of SPA

room was not cleaned. The bed was left dirty from the previous occupant, a sanitary wrapper was on the bed, toilet was soiled, wet towels on the bed, dirty drinks cups. No room change could be offered, I requested refund which I was told needed to come from Expedia. I have now emailed Expedia 3 times and await their verdict on whether they will refund my money.

Spa was very over crowded and the hotel was rundown. Could do with a touch up

Beautifully situated property, helpful kind Staff, the infinity pool was lovely and access to food and drink while in the spa made it feel lovely and relaxing

We had a suite which was miles from reception up and down stairs plus the signage was poor and confusing. Reception had a care less attitude when I overheard another guest explaining their issue. Equally they didn’t care that someone had been smoking in our room and cigarette ash was on the carpet and the window frame. The bed throw was disgusting and not to be explicit I’ll leave it at that.

Room very tired looking and needed updating. Bathroom smelt. Not very pleasant ! Toilet tool holder hanging off the wall but cleanliness was the big issue for me personally

Absolutely fantastic staff where amazing couldn’t fault 1 single thing will be recommending to all my family and colleagues!!! Richard was fantastic he deserves praise.xx

The room was clean but bed extremely small, my partner and l had the worst sleep, the hotel and spa was not kept in a nice condition given the price and how well it is established. Very disappointing.