The desk staff was amazing!

Room was small but clean and had everything you need

All was excellent our initial room had a shower area that didn’t drain so we were moved to another room straight away which was an actual upgrade and lovely and provided with a complimentary drink Living well staff were also lovely and always had a smile

The staff were lovely. The breakfast was tasty. However, the shower was rubbish. At max temperature (and yes I pushed the button and twisted the right way) it was barely luke warm and not a lot of pressure. I stayed for two nights and the shower was equally cool both mornings. I could also hear the person next doors phone vibrating and them snoring! Not ideal as it is extremely convenient for work so I would like to stay again. I hope I just got unlucky with the shower in that particular room.

In the centre of the city, very welcoming hotel and a trusted brand

Room door had a big gap under it so could hear everything outside but everything was good

We were moved room after reporting cold water at sink and in shower. In our second room the sink was blocked. Staff had to come and and unblock which do not resolve the issue. Inconvenient with a newborn. We did receive a late check out after that.

Good Front desk were warm, helpful and polite. (Otherwise 1 star) Bad Feels like a 2 or 3 star hotel - not Hilton standard - not worth the price. Small rooms - decor very dated. Upon entering the room...smells of smoke. Tea bags, bottled water and bathroom tissue box not replenished by housekeeping the next day. When requested for on the phone to front desk, no one came in the end. No face towels. Worst of all is the shower drainage - clogged .. yuck.

Everything was perfect!

Comfortable room for a night’s stay in the city centre. Nice shower, good amenities, and polite staff. Had a lovely receptionist - thank you Kate for the warm welcome!

Parking on site is advertised, but then when I called as I couldn’t find the entrance, I called to be told it wasn’t really available and to use the multistory across the road. Later found out Hilton only pays for 20% of the parking. ‘Deluxe’ twin it was not. Very small, view on to flat roof and litter, empty shower gel, empty conditioner. Badly made bed. WiFi required Hilton honors, which I won’t be signing up for.

Room was nice and compact and the staff were really friendly.

Overall good stay, friendly staff, tasty breakfast, nice pool however there is no soundproof at all, woke up because I heard how the neibours above were walking 👀 and there was no shower gel, empty bottle. Also 20 pounds for parking quite expensive on top of the hotel close

A great experience, friendly welcome, wonderful room, excellent service, overall an amazing hotel, thanks.

We requested a room on a low floor with a shower only due to my mums mobility issues, we got a low floor with a bath over a shower that we had to go up n down steps too. Then we got no sleep on the first night due to it being very noisy with the pipes. We complained and got moved to the forth floor but then the heating didn’t work and it took ages but finally we were given 1 small heater. We went for dinner and came back but there was little security which meant other people staying at the hotel were being loud n slamming doors and this went on past midnight which again we did not sleep. That’s 2 nights with no sleep and paying over £400 for the privilege. We gave stayed several times before and had an excellent stay but this has resulted in us not wanting to do a repeat visit now. Overall very poor and disappointing this time.

Clean hotel well decorated. Friendly staff and a nice touch having a glass of prosecco on arrival. Good facilities including gym which i used. Good breakfast choice too. Shower head was slightly on one side but not a major issue as you were able to lift it and it was perfect. Overall a good hotel and would stay again.

The cleaniness of the hotel

Faultless

Comfortable room with great facilities.

Stained carpets, mouldy windows and dirty swimming pool changing room