Unfortunately we solely chose this hotel to enjoy the pool for our son’s first swim. We have a 2 month old and a 2 year old. Having previously stayed at the Grand in Eastbourne the pool temperature had been brilliant for young children and imagined this would be similar. When we got in the pool it felt very cool, I asked the staff member if the temp could be turned up and we were informed the boiler was broken. It was too cold for our 2 month old to safely enjoy. The next morning we returned with our 2 year old for a swim in a thermal swim outfit so she could stay in longer but the pool was even colder! Despite essentially having a wetsuit on she didn’t last long on the pool and we had to leave. It was really disappointing we weren’t notified of this in advance as we simply would not have spent the money on this stay without being able to use the pool. It was an early Mother’s Day treat for me and it was ruined a bit by this and the poor service we received at dinner (feedback sent separately). We had expected a lot more…

The room was spotless. Loved the comfy bed and thick towels. The staff were wonderful without exception

Lovely staff, room and sleep

Upon arriving at Tylney Hall, we were met with the most friendly and helpful staff, one staff member opening the front door and greeting us was very good and then another member of staff behind the reception who was equally very good. Made us feel very welcome. Our room was an accessible room (no 54) it was the most huge beautiful room we have ever stayed in. Spotlessly clean. The bathroom was absolutely gorgeous as well. The staff asked us if we could carry our luggage to the room and whether we needed housekeeping. I really appreciated this, we said no as my husband agreed to do this himself for us both. I would highly recommend this room for guests who are disabled. Plenty of room for a wheelchair and or a scooter. The bathroom has an a big huge accessible shower, accessible toilet and a bath tub. It is a very pretty bathroom not like the normal this is a disabled bathroom sort of look. There was a good selection of teas and coffee. Nice TV and comfortable bed. I really cant fault anything about the room, it was excellent. The grounds outside are beautifully maintained, really lovely trees and springtime flowers coming through.

Everything was perfect! Thank you x

The property was stunning, well maintained and very clean. Staff were incredibly helpful and kind. The amenities were accessible and lovely. We had a very comfortable stay

Fabulous amenities, really lovely staff and great food . We’ll be back for sure

Superb historic hotel with amazing food and stupendous gardens!

Quiet, comfortable and friendly. Great place to stay. It’s typical of a lot of these large older country hotels in that there was surely a grander time in decades past and now it struggles to maintain the splendour. Tylney does it better than most and whilst it’s never perfect it’s still pleasant. What would make it better? Well with today’s technology it’s not hard to get a strong reliable WiFi signal. Phone coverage is poor and the current WiFi set up is unfortunately flakey. Water pressure for the shower is just about adequate. We’ll be back.

Wow, excellent, attentive staff and a special thank you. Jurius for his warm welcome and excellent service!

Outstanding service - food brilliant. Stayed in a suite - certainly met my expectations. The hotel is situated in most lovely estate grounds - hotel has so much history and character - looking forward to returning!

Excellent all round

Lots of things to bring down the rating. I have stayed here many times but the attrntion

Staff were extremely polite, food was excellent and the room was very clean and spacious.

Beautiful grounds, and the staff were fantastic.

This is a really lovely hotel. It’s beautiful in a huge stately building. The grounds are stunning too. The staff were wonderful, on the whole, there was one incident on Sunday morning when I asked if someone could help me with a problem with my car. I was told ‘no one’s available to help with that’. All other staff were courteous and helpful. On the day I was checking out, room service called at 9am!? I had booked late breakfast so I could have a lie in so unsure why they had to call so early when I was checking out?? The breakfast was lovely and substantial. I attended an event at the hotel which was also very well organised and catered. I also utilised the spa facilities which were very pleasant. I would recommend this hotel and I would stay at this hotel again.

Had to have surgery called hotel to ask if we could move dates and provide proof not interested will never stay again been twice before

Everything was as good as always although the dinner menu choice was more limited than expected.

Very happy about the service!

Absolutely beautiful hotel !