The Casablanca Hotel

Explore The Casablanca Hotel
7.6
Pleasant
From 1,004 reviews
Cleanliness

8.0

Room Comfort

8.0

Service and Facilites

8.4

Traveler Reviews The Casablanca Hotel

Number of reviews per page
20
40
Top reviews
John
icon-
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The air conditioning was not working. It was inbearably hot. It was a terrible stay and I expect some sort of compensation for the terrible conditions@
Anthony
icon-Family
Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We found out at 7 pm that they had no A/C. Offered us $30 off or no charge if we didn’t want to stay. Everywhere in area was booked for different functions. A lot of very unhappy people. Very disappointing and with no notice very unprofessional. Safe to say will be last visit which is also disappointing because in past it was not a bad spot.
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Benjamin
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was a nice room. But the fact the ac was not working was bad. It was exhaustingly hot. Not to mention the windows dont open. I would expect a 1/2 price discount considering the uncomfortable sleeping conditions. But great location.
Arwen
icon-Family
Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The rooms were so hot, ac was set to the lowest but still blowing warm air. Was horrible and we only used the rooms to sleep, but not much sleeping happened due to the temperature, we were getting ready for a wedding, couldn’t do our hair or makeup due to the heat, showering was pretty much useless as well. Not even 5 minutes in the rooms and we were dripping buckets. It was cooler outside in 27 degrees Celsius + humidity. Was very unpleasant and uncomfortable
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ANDREE
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Although management knew for several days that the air conditioning was not working in the hotel, they failed to notify us, although we had booked months ago. It is obvious this hotel is getting ready for the wrecking ball. It was 30 Celsius outside, you can imagine what it was inside.... Only way to get any sleep was with a soaking wet bath towel over me. I felt sorry for the staff, and how could housekeeping clean a room in that heat? Dreadful.
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Michael
icon-Family
Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A/C not functioning during our stay Plus 30 degrees in our room and windows don’t open. Plumbing is disaster and the there is a bad smell In hallways and rooms. Just got 50 bucks back per night’s stay when looking for full refund. Manager was never available and conveniently was off on checkout. Just awful! Time to retire this place.
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GLORIA
icon-Family
Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I’m all for giving a budget hotel some grace—after all, you usually get what you pay for. The hotel had a cute, quaint entrance with a beautiful staircase that made a great first impression, and the woman who checked us in was very kind and helpful. Unfortunately, that’s where the positives ended. The air conditioning didn’t work, the safe didn’t work, and neither did the bathroom light. There was also a very strange smell throughout the property. While the location was excellent, I wouldn’t recommend staying here, especially during the summer. The room was simply too hot to be comfortable, and the maintenance issues made for a disappointing stay.
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Beverly
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Parking my was easy.
FREDERICK
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Rooms were too hot. The AC was apparently down. But we were not notified until we got into our room. We were given 1 fan for our room. But we really needed two since we were staying in a suite and I had 3 kids with me a- a newborn, a 2 year old. And a 5 year old. The room was very hot and uncomfortable to stay in. Had we known the AC was down we would not have stayed there
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Michelle
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6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Ac was not working properly.. I had 2 fans given to me and place was still sooo hot ..I was sweating the whole 3 days I was there
Joanne
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Though not the most modern,
Gary
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place for the money, great location, everything was fine however the AC did not seem to work. We did not alert the staff but overall it was fine.
Peter
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The late night staff at the hotel was amazing, he did whatever he could to make our stay a little better. Unfortunately the day staff was angry and not helpful at all. There was always an excuse or reason as to why she could not do anything. We even witnessed her yelling at a family in the pool. The hotel was unbearably hot and unfortunately smelled quite bad. I am sure in its prime this space was great but it has definitely started to fall apart. Very sad.
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Tamara
icon-with Friends
with Friends
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were mouldy, some floors reeked of cigarette smoke, the roof and stairwells leaked, and buckets were placed around the hotel to catch the water. Air quality is so poor that it cannot be healthy.
Cassandra
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Hotel was very hot in rooms. No fans available - asked front desk several times. Windows can’t open to get airflow. Rooms are very dated. No bar or restaurant in hotel.
Elton
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Hotel doesn't have a/c in rooms
Glenn
icon-
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was ok but had a worn look to it. What bar? The bar & restaurant were closed Saturday at 5 pm ! To top it off I was charged $20.00 more than Expedia had confirmed with me a week before. All minor irrigations but I will not be back!
Bert
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check-in was good. Front staff were rude. Had to plunge my own toilet and cleaning rooms only done once every 3 days. Went swimming and got yelled at by front staff for having floating devices and toys in the pool that were already in the pool when we entered. Room was hot. No towels day two as we were told towels are brought in and not laundered on site. Overall terrible experience would not consider staying again.
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Jose
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Couldn’t sleep the hotel room was extremely hot and uncomfortable.
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice big room, older hotel but well kept. Friendly staff.
Number of reviews per page
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