Clean room, good staff

Exceptional staff, very clean and just an exceptional experience

Lovely weekend again staff amazing rooms stunning

Didn't use the restaurant, however everything else about the hotel was excellent. Location, room, staff, bar and lounge area.

The size of the bed. We slept very comfortably.

Room was very clean, huge bed, nice shower room ,although not a fan of a shower over the bath, and the toiletries was not easy to get to when having a shower, they were attached to the wall, lower down, more accessible wjen having a bath

Lovely and clean also very helpful staff

Room was spotless, fantastic bed and very friendly staff. Would highly recommend

Room was clean great staff

Great stay although drafty lobby and bar area

Excellent stay in Cardiff for a Christmas shopping weekend. Conveniently situated, in a quiet road, but close to shopping and also going out for a meal in the evening. Lovely entrance with sofas and a fire. Would highly recommend.

Room spotless but cold in room

Clean hotel and room. Check in staff was a little grumpy but bar staff were lovely and room was a lovely standard for their basic room

Great room

Location was on point. Spacious hallways. Lovely breakfast.

Friendly staff, clean, lovely breakfast

Breakfast was good apart from a lack of fresh crusty bread The bread choice was standard slice loaf or tasteless begget

I stayed at this hotel for one night with my daughter on a social trip. When we arrived, there was a slight queue at reception, which was perfectly understandable given how busy it was. A gentleman called us forward, but before completing the check-in, another member of staff intervened and very sternly informed me that he was still in training and unable to process my check-in — acting as though I should already have known this. I was then passed to another receptionist who, quite honestly, acted as though she would rather be anywhere else. We did not receive a warm welcome in the slightest. There was no basic hospitality etiquette, which surprised me as I am very accustomed to staying in hotels across the UK and internationally. This is the first time I’ve experienced such a lack of welcome. I also asked the receptionist what our room number was, and she simply glanced up and said, “If you open your key card holder, it’s written inside.” This felt abrupt and dismissive. The room itself was perfectly adequate. It was very clean, the bed was comfortable, and we had everything we needed for our stay. The bathroom, however, was extremely small, with the toilet door opening directly against the toilet — though I appreciate that space constraints can’t always be helped. At checkout, we returned to reception and placed our key cards in the designated box. Not a single member of staff acknowledged us — no “thank you,” no “did you enjoy your stay,” not even a goodbye.

Room was large and spacious, plenty of room. Clean and well equipped. Beds were very comfortable.

Lovely large room, very clean and comfortable. Staff were polite, courteous and friendly