Friendly warm welcoming staff

Great upgrade.

The room was incredibly dirty, the sheets were dirty, there were left over food wrappers on the desk from the last guest and the coffee tray had loads of open sachets - the bathroom was mouldy and the carpet had not be vaccumed.

Stayed at the Cavendish Hotel in Eastbourne for one night and paid far more than this room was worth. £170 definitely not! We booked a “small double room”, but it had no window, no fresh air, and not even a fan. The room felt stuffy, claustrophobic, and incredibly uncomfortable to sleep in, especially during warm weather. To make matters worse, breakfast wasn’t even included in the already expensive price. If you’re going to offer a room of this standard, it should at least be reflected in the price. Charging a premium for a room with no ventilation is simply poor value for money. The room was tired and dated, and I’ve stayed in budget hotels with far better rooms. Luckily it was only for one night, as I wouldn’t have wanted to stay any longer. I’d strongly recommend checking exactly what type of room you’re booking before you arrive, as our experience was extremely disappointing.

Good location, rooms are clean and comfortable but some if the furniture needs some tlc. Staff are really nice and go out of there way to help you.

Windows were almost blind (cleaning required?). Key card holder was pulled out of the wall. Curtains could do with a renewal. Biggest issue however was the breakfast: coffee (from granulated coffee), bread (only 2 varieties of supermarket toast), general choice. Quality and choice not good enough for £11 pp, very disappointing.

Couldn’t fault the staff who were friendly, efficient and attentive, but I’m afraid my stay was spoiled by the heat of the bedroom. There was a free standing air cooler provided, but this made no real difference. Perhaps the temperature of rooms ought to be monitored if these extreme temperatures are to be more frequent. The room shouldn’t have been available.

Unfortunately in this heatwave there was no air con only a couple of small fans. The room was so hot we could not sleep. Also carpets were being fitted in our corridors with lots of dust around. This would have been more suitably done in winter!

On the sea front

A lovely big hotel on the seafront. It did need some painting and cleaning in some places regarding the carpets and walls. The wind kept blowing a loose hatch opening in my bathroom ceiling so much so, the wood panel that was resting over the opening rattled noisily and dislodged in the night. This could easily be fixed in place to avoid this happening. My shower cubicle was tiny so anyone bigger than a size 10 would find it difficult to manoeuvre but my daughter had a huge bathroom and over bath shower. At first, we were given 2 tiny box like single rooms with no windows that were very hot, stuffy and claustrophobic but when I objected, the lovely receptionist upgraded us to 2 huge double rooms with no problem. I was very pleased and grateful so apart from my observation points above we had a lovely 3 night stay in a very comfortable and fairly clean room and bathroom. I visit Eastbourne regularly to look after my brother and have stayed in many of the seafront hotels and I would say, this is the nicest one so far.

C

Wouldn't even give 1 star. The room was nothing more than a store room converted into small bedroom and bathroom. The room needs decorating as it had very shabby furniture and walls. Couldn't recommend and staff not helpful.

Nice big clean room friendly staff

Super-friendly and helpful over the World Cup final weekend. It was hot in the rooms but a fan and fridge were provided. Full privacy over a several night stay, you only had to ask for towels, etc. Very good shower, lovely sea view and straight onto the Prom. My only comment would be that overnight sometimes rubbish, drinks cans and so on were left outside, so if someone could check that the steps are clean. Would happily recommend

This was a decent hotel and lobby is lovely and modern but rooms are tired and a bit scruffy. not terrible but little things like odd broken tiles in the bathrooms and mould on the silicone. Reception staff adequate but not overly helpful. bar staff on the other hand were great and very accommodating. Great location for town and the Pier with lots of parking at the rear which is chargeable but not expensive. could be a great hotel with a bit of TLC and maybe some retraining for reception staff.

Good location, friendly and helpful staff. I'd recommend it and would stay there again.

Trains were cancelled due to an incident & we found ourselves stuck. The Cavendish came up on expedia as a good rating & so we booked 2 rooms. The staff were unwelcoming & unhelpful. We were given 2 box rooms at the back of the hotel looking into a wall. The rooms smelt awful - dank & musty. The facilities were old, the beds were like wood & you were afforded only 1 pillow. We asked to be moved & were offered an equally bad room in the same area. We were eventually given a room on a different floor, with a lesser smell, but same outlook & a bathroom that made cranking noises when you turned on the light. I would suggest not staying at this hotel.

Room was a lot smaller than expected (3rd party booking site shows photos from a variety of rooms). Room was very hot even with the small window open and (supplied) fan running. Nice to have a fridge in the room though. Staff helpful but not clear about parking registration/duration of validity

I had requested a room with a shower rather than bath due to mobility issues but was given a room with a bath. I understand they can't always accommodate and they did offer an alternative room but without a sea view. Positives: Great location right on the seafront Car park for a fee Staff on desk were helpful Beds and shower OK Negatives: The state of the hotel. Needs some major tlc, carpets were dirty and stained and have probably been there decades, the dust in the room on the heater and fan were inches thick. Windows dirty which spoiled the Seaview. There was no daily housekeeping and had to ask for extra pillows from reception as they only put one

Good breakfast buffet. Room has seen better days, rather shabby. We were on the 4th floor which was very hot, but there was a good tower fan which cooled things down. The shower didn't work, but reception got someone to fix it at some speed. Only the bare minimum printed information in the room - fire precautions, but nothing about facilities, or breakfast times.