8.0
Very Good
From 817 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

8.0

Service and Facilites

8.4

Traveler Reviews Prime Hotel

Number of reviews per page
20
40
Top reviews
Stephanie
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel was very clean, the staff were friendly and helpful as we were new to the area! This was in a great location for the event we attended! 10/10 would stay here again!
Kenda
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Short stay, front desk staff were kind
Andre
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8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast was basic and little to be desired
Pat
icon-
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

When I arrived, the door card did not work. I was given another card which didn't work either. The young lady upgraded me to another room. The drain pull rod in the main sink in the main room did not work, it took a long time for the water to drain. Only half the channels on the TV worked. My stay at this location is usually good, just a one off.
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Tracy
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We have stayed here a few times but this time we had a few issues. Checked in and our room was 84 degrees and so hot couldn’t sleep the first night. Even turning down the thermostat in the morning it was still at 84. Told front desk in the morning and was told they look into it. But when we went back upstairs we noticed there was a beer fridge in the cabinet. The fridge door wouldn’t shut cause there was water bottles in way! So we took them out. That night we came back around 930pm and it was cooler 74 but wouldn’t get colder. They use to serve a nice hot breakfast but now it’s turned into a bagged breakfast. We were kinda disappointed with that but at least we were given something. Main lobby has been nicely renovated, but I think that’s where it stops. I would say 5/10 next trip will look into something else
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Adam
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10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff are amazing and the beds are extra soft!
Gord
icon-with Partner
with Partner
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It was obvious that the air conditioning was not working so the hotel installed a portable air conditioner attached to a piece of cardboard that did nothing to insulate street noise. The room was either cold or warm. Nothing in between. We should have been given the option of getting our money back and finding other accommodations, but that was not the case and we left after one night
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Stephen
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8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Breakfast was a bagged, cold breakfast. Room clean. Staff friendly. Underground parking. Hotel still under renovation. My room was recently renovated. Great for me for the price.
Mathieu
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10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room, friendly staff, good breakfast considering they are under renovations.
rajesh
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2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staffs are rude
rajesh
icon-Business
Business
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I was 15 days there , They didn’t clean the room daily ,and the end the stay they were asking towels are missing and house keeping staff were telling check your bag, that’s not my first stay in that hotel, I stayed before, nobody asked like this ,I don’t even touch their amenities also, they are not standard one , I was Expedia customer for more than 4 years , this is not my first stay for hotels ,
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Murray
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8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The room was very comfortable. Underground heated parking was great in a snowstorm. Breakfast was OK. Hot breakfast means you need to microwave the bag breakfast. Great price.
Cleofe
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Not applicable I was robbed taken my money and was not allowed to stay This is a scam to me
Oluwagbohunmi
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Yes, everything looks great!
Jason
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Your deposit took a week to get back and they only except credit card for deposits
Matt
icon-
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The location was easy to find, not so easy for parking until you got checked in but the room was amazing and a nice place to unwind
adrian
icon-
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Comfortable, clean, and excellent staff. Very good value.
Trevor
icon-
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Bag breakfast is a bust. Room a/c not working - room was 27c
samuel
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

No one speaks English. Extremely difficult to check in. Breakfast bags are ridiculous. There are two other places near by that are way better options for the same price.
Michael
icon-
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Too much money spent on the outside, not enough in the rooms.
Number of reviews per page
20
40