The Prince Arthur Hotel

Explore The Prince Arthur Hotel
7.0
Pleasant
From 1,005 reviews
Cleanliness

7.2

Room Comfort

7.2

Service and Facilites

8.4

Traveler Reviews The Prince Arthur Hotel

Number of reviews per page
20
40
Top reviews
Linda
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is dated but you can still feel the echoes of the 1911 Grand Dame she used to be. Excellent staff; Fresh breakfast and terrific pool - clesn, deep and made for swimming.
Nancy
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very old, dirty. I would never stay there again! My two kids and I had no choice to stay there or else I would have changed hotels. We didn’t feel safe at all, needles all over the building. Drunks in the parking lot, we even found random drunks in the hallway downstairs by the pool. The smell of ammonia and mold literally made me sick. There was no heat in the room, no light bulbs in the lamps, the tv didn’t work, it was just horrible. The building needs an upgrade. The pool needs a cleaning and is unsafe for children. I wish I didn’t spend $180 a night to stay there with my two little kids for 3 nights. Breakfast was about the only thing that was good and that’s because we got a ticket to go to the detached restaurant. Never again!
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Ruth Ann
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We were unable to have the breakfast as we were travelling. Most places we stay start breakfast at 6:30am. Found 7:30 to be late!
lawrence
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was good except for the housekeeping. We had to ask to get our room cleaned and get new towels. We stayed 4 nights, it was unclear if they would have looked after our room if we hadn't asked. Food was good in the restaurant and staff were very polite and helpful. Tea and coffee prices were a little high.
David
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff was extremely accommodating and very helpful, but the property itself is extremely dated rundown, not clean and disappointing. The heavy Security was also quite a deterrent. It immediately made us feel like we were in a bad part of town.
Lisa
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was very helpful. Hotel is definitely old and shows its wear. Breakfast was great.
Jamie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place to stay
Louiselle
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Comfortable, clean with helpful staff and great restaurant. An older establishment, well maintained with a lot of history.
Andrea
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible experience—save yourself the trouble & book somewhere else. We chose this hotel specifically to use the pool & hot tub after a long drive. Upon arrival, we checked in & asked about the hrs, only to be told that neither was working. This was extremely disappointing, especially since it was the sole reason for our stay. There were no signs posted about this, & no compensation or alternative was offered. We then asked if we could cancel without penalty, given the situation. We were told we would receive a full refund. However, when we requested written confirmation of the cancellation, staff refused to provide it. When we asked to speak with a manager, the situation escalated unnecessarily. A security guard became hostile & interfered while we were speaking with the lady. They also spoke to each other in another language during the interaction, which felt unprofessional & inappropriate given the situation. Having written confirmation of the refund was important to us in case there were issues with the credit card reimbursement. At that point, the front desk lady admitted that the earlier info was incorrect & that we would not, in fact, be receiving a refund. When the manager finally arrived, the interaction did not improve. He was confrontational, dismissive, & unhelpful. Ultimately, no refund was issued, & no confirmation was provided. Overall, a very frustrating & disappointing experience, made worse by poor communication & unprofessional behavior.
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Subin
icon-
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Okay stay!!
Skyler
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place. I really enjoyed my stay. Just waiting for my security deposit to be placed in my card. Thank you
Skyler
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Enjoyed my early runs and breakfast. Thanks for the stay. Also, when will my security deposit be back in my card. Thank you
donna
icon-Family
Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Terrible beds , cot’s, fire alarm going steady through the night. Couch really stained an yucky. Order a 3 person room and third person had to rent a different room because the cot was not sleepable. Not a good experience
Ishita
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very friendly and helpful staff. Property location is good . Wonderful view. Historic property. Dated building and amenities
Jennifer
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Completely misrepresents the rooms. The photos that you think you are booking is NOT what you get. We booked the jacuzzi suite. When we got to the room it was a very old room - no jacuzzi. When we asked about it they said 'all our jacuzzi rooms are under reno so we put you in a different room'. I told them that we booked that specifically for the jacuzzi and that they shouldn't have offered it if they didn't have it. We asked for a downgrade in a room for less, and they said they would downgrade us - but no refund. It was stay or leave. Nothing given as a refund, no comp for restaurant, no sorry. If you look at the photos, they definitely have renovated suites but we were put in a super disgusting suite. If we weren't short on time and needing to work we would have moved hotels but it wasn't possible. There was a mouse running along the floorboard, there was stains all over the couch and bed, tons of dust on the fan, broken dresser, disgusting stuff on the floor. Do NOT go there.
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David
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Everything was good. Liked the location.
Douglas
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

No
Cindy
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Friendly front desk staff excellent servers in the breakfast room. Quiet for a downtown location. Great parking. Loved the location for walking
John
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Older and rougher part of town. But it was good. Slept very well. Beds were awesome
Mody
icon-with Pet
with Pet
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean and with a magnificent view! A little dicey location but I intentionally chose that.
Number of reviews per page
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