Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!

One of the increasingly rare number of hotels that retain some character of a bygone age of hospitality. An original Victorian spa hotel used by royalty and the aristocracy of the period it has a lot of old charm about it. I tried a couple of the more expensive rooms (though the rates are very reasonable) and they were very comfortable, extremely quiet and nicely warm in the cold weather. I only had breakfast, and it was the typical fare and well prepared. An impressive Art Deco dining room! The staff were extremely pleasant, helpful and efficient. The hotel is renowned for its isolated location in the Shap Fells, but, in reality, it is only a stone's throw from the main M6 motorway and the old A6 road. Well worth a visit to recall the style of hotels as they used to be but not lacking modern comforts. Also "hats off" to the owners for looking after a colony of red squirrels which only exist, as far as England is concerned, in the Northern counties due to the dedicated work of volunteers controlling the invasive grey squirrel.

Wonderful stay hotel full of character with lots of little hidden areas to just sit and chill. Very remote but if looking for a relaxing time ideal place. Also had red squirrel sanctuary on site.

A quaint hotel in the middle of nowhere. Good room, friendly staff and a reasonable breakfast. Dinner was excellent.

It was clean .. hotel was very nice

Good basic cooked and continental breakfast selection

What a lovely hotel. So much original character. Really enjoyed it here. The location was beautiful especially with all the greenery around. Breakfast was lovely, a buffet with plenty to choose from. The best thing about the hotel besides the character was the staff, the Owner/manager was very friendly, welcoming and seems very proud of the hotel. Overall it was definitely a place I would recommend others to visit. The only request I would make is that when you book a room, ask for one in the main building if you can 🙂

Good service

Great service and lovely evening meal in a historic hotel that should really be a 4 star.

Arrived after 10pm and found an envelope on the reception with my name and room 35 written on it. (Not quite the 24hr desk) Went to room 35 and tried the key - to spot the tag said room 36. Tried that and access... Just glad no-one was in room 35, that would have been very awkward. The room felt dated, and quite cold. I like a cold bedroom, so didnt think this would be an issue - how wrong could I be. Woke up a few times shivering. Didnt really want to get up next morning due to the cold! Went to breakfast, really short staffed. After 10 minutes, I had 3 slices of toast and no-one had even noticed I was sat there. The other 2 tables that were occupied sent their food back as it was cold. I went to the main desk and found the manager. He came and proceeded to deal with other tables! When he took my order, it was either cold, cremated or both. Oh, and missing the fried bread. Apparently the evening meals are lovely - but I wont be rushing back to find out. On a plus, the rooms were quiet, erm - thats about the most positive I can find. I guess it makes you realise how good other places can be.

Friendly staff

Could not have been better, hotel obviously now going place's

Although the room looked a little dated (it is an old building) the staff were very pleasant and food was excellent. Drinks were a little on the expensive side, even for a hotel

Stayed 1 night. Staff very pleasant. Area beautiful and did briefly see one of the famous red squirrels. Seems to cater mainly for coach trips but they were well organised with this and it wasn't that impactful on us. Main eating area felt like a canteen. Room was reasonably comfortable

We had a nice break at the Shap wells hotel food was very good, unfortunately on the Saturday night they were hosting a young farmers do and at 3amwe were woken by loud music, people shouting, banging and knocking of doors this was happening in the corridor outside our room this went on till 4 30am,.This was completely out of the control of the hotelwho were very apologising, so just makesure you dont go when there's a large do going on .

Lovely quaint hotel.

The room was very clean, parking was good and service at the bar was excellent. The staff in,particular were very kind and friendly, we enjoyed our stay very much and would stay there again,thank you.

Old fashioned, isolated and wonderful

Lovely location. Staff extremely helpful

All in all, we would not recommend! They didn’t seem to know we were arriving with a baby and a dog, despite several messages from me. They showed us to a room far too small and through the dining room so we wouldn’t be able to get our dog to it. We were given a new larger room which smelt strange and we had to call to ask for towels. No cot was provided, although we were offered one later on. We were told there was no food on the menu available as it had been pre-booked by the coach guests and we should have pre-booked, despite an email saying we didn’t need to - we were told to go to the local pub, which was also full. The supper that we did eventually get was simple but mainly good and breakfast was basic canteen food - alright but very greasy and tasteless. Neither the food nor the hotel were worth the money and we will definitely not be returning.