Mollie
with Partner
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Avoid This Hotel If You Value Sleep!
We have enjoyed several stays at this hotel in previous years. It is an historic 3-star Georgian hotel, built in early 19th century, so no double-glazing and air-con here! However do not stay here now, if you want a guaranteed sleep!
We stayed overnight on a Friday and suffered blaring music from a neighbouring club. We are not party poopers, and understand a seaside town in summer will be busy with people enjoying themselves, but not until 4am! The street immediately outside the hotel was packed with people shouting and screaming, there were even girls lying in the middle of the road. The windows offered no soundproofing against the street chaos as the heavy music and shouting did not stop until 4am. I certainly wasn't going to get dressed at that time to go down 2 floors to complain.
In the morning we were told numerous complaints had been made against the club, to no avail. We were also told that we should have asked for a quiet room when we booked! Does anyone want to be kept awake until 4am? Clearly the Premier Inn's good night guarantee does not apply here!
So no bed, and a hearty breakfast was also then off limits, as we just wanted to drive home and have a decent sleep, so we simply had cups of coffee and fruit The buffet did look first class too..
The staff had been very helpful, but after complaining we did expect some compensation; a reduced offer for a future stay or a partial refund perhaps; but sadly we got nothing.
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