The staff was very helpful, friendly and excellent. On our way to our room after checking in, we saw 3 instances of obvious prostitution on site, including across our room. The hotel was in ok condition but definitely not as pictured on Expedia in the sense that they advertise standard rooms that look much larger and nicer with a kitchenette but our room had no kitchen elements at all, we received a queen bed instead of the king that we booked, and the pictures on Expedia are from when it was recently remodeled but the hotel does not look like that anymore. Cleanliness was ok but room smelled like smoke even though it was non smoking, and we got extremely stuffy soon after getting into the room. Bathroom should've been cleaner. My wife felt very uncomfortable and we ultimately cancelled our stay to go somewhere where we felt safer and more confident in the cleanliness of the establishment.

No

Chambre propre

.

We lost our car in the parking lot of this hotel on June 19, 2026, around Midnight, and the hotel staff didn't take any action at all. We didn't even hear a single apology from them. There were also no CCTV cameras in some areas of the property. The room was very dirty and smelled terrible. Both the room and the hallway reeked of cigarette smoke. We politely asked if we could be moved to a different room, but the hotel staff/receptionist refused. This is probably one of the worst hotels we have ever stayed at.

We appreciate the location but we were not impressed with reception. Service at front desk was poor and not very accommodating; not even a smile or a welcome. Other saff in and around the hotel were friendly.

The staff was good but the room was very dirty and washroom was too small that it was hard to have shower

La chambre était proche. L'accueil était parfait avec le sourire. Et nous avons particulièrement apprécié le restaurant a même l'hôtel ou d'ailleurs tout était délicieux. Nous y retournerons c'est certain.

Good experience

Room was cleaned and nice

BEWARE - WINDOW SMASHING & STOLEN CARS DAILY FROM HOTEL NEWSTAR PARKING!!!! Someone smashed our window Saturday night and broke the glass. Front desk no help in finding videos, extremely limited cameras around the building that don’t even show the lot properly. Long term guests & STAFF said this happens often. Incident reported to police and officers said that WINDOW BREAKING IS HAPPENING DAILY AT THIS LOCATION! VEHICLES STOLEN FROM HERE OFTEN. BEWARE AND SAVE YOURSELF FROM THE ISSUE NO NOTICE OR HELP FROM STAFF ABOUT THE CHRONIC BREAK INS. BEWARE IF TRAVELLING WITH VEHICLE.

Everything was prefect. I used it fot one night only but great service.

The fridge was too noisy and at night I had to un plug it so I didn't use it as much as I would have liked to.

The staff were incredible and helpful, only to that my room was a none smoking and I don’t actually smoke however the room was smelling cigarette smoke especially the bathroom, that was the only downside overall I did enjoy my stay not my first time surely not my last.

The worst hotel & staff I've ever seen.

It was terrible hotel, I couldn’t believe the entire hotel including bedrooms and bedding smells terrible. People plz don’t go to this hotel. No cleaning no refill of toilet paper or anything else was available. Staff was very rude and not helpful. Some people bought their own brooms and mops to clean their room.I was unable to sleep in bad smell in bedding. Bugs on bedding and everywhere in room and bathroom, they didn’t do anything about bugs, unfortunately I booked and paid for whole week but stayed 2 days only. Even one star is too much.

Not secured parking lot. My car was stolen in Hotel Newstar this morning and staff did'nt say anything about what happened. Worst hotel ever!!

Clean room Bed was comfy Breakfast was good and service was tip top

Perfect! Excellent stay at Hotel Newstar Montreal. The staff were incredibly helpful and welcoming. The property was well maintained, spotless, comfortable, and exceeded expectations.

We had a wonderful stay at a hotel in Montreal that exceeded our expectations. The rooms were clean, comfortable, and well-maintained, making our stay very relaxing. The staff were friendly, welcoming, and always ready to assist with any questions we had. One of the biggest advantages was the convenient parking available near the hotel, which made traveling around the city stress-free. The location was excellent, with easy access to local attractions, restaurants, and shopping areas. Overall, it was a pleasant experience, and we would gladly stay here again on our next visit to Montreal.