Java Paragon Hotel And Residence

Explore Java Paragon Hotel And Residence
8.5
Very Good
From 6,591 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Java Paragon Hotel And Residence
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Staff Friendliness (96)
Bedroom (93)
Distance to City Center (82)
Room Space (82)
Ambiance (81)
Bathroom (77)
Hotel Area (70)
Taste (70)
Variety (70)
Accessibility (68)
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Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page
20
40
Customer reviews
N***G
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
Nice hotel, view & rooms, good job teams
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Accommodation's Reply
18 May 2026
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for your kind review and positive feedback. We are truly pleased to know that you enjoyed the beautiful hotel view and found the rooms comfortable during your stay. Your appreciation for our team means a great deal to us, as we continuously strive to provide excellent service and a memorable experience for every guest. Comments like yours are a wonderful motivation for all of us to keep improving and maintaining the quality of our hospitality. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Regards, Management
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very impressive 2 day stay here
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for sharing your stay experience with us through Traveloka. We are delighted to hear that you enjoyed your two-day stay with us. Guest satisfaction and comfort are always our top priority, so such compliments motivate our entire team to continue striving for the best service. We hope to welcome you back again and provide you with an even better stay experience next time. Sincerely, Management
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R***y
icon-Business
Business
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8.8
/10
Reviewed 2 week(s) ago
The staff is very friendly and easy check-in and check-out
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Accommodation's Reply
18 May 2026
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for your wonderful review of Java Paragon Hotel & Residences. We are delighted to know that you experienced a smooth check-in and check-out process and found our staff friendly and welcoming. Providing excellent service and a comfortable stay for our guests is always our priority. We truly appreciate your feedback and look forward to welcoming you again in the future. Regards, Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very strategic location, close to everywhere
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for your review through Traveloka. We are delighted to hear that you enjoyed the hotel's excellent location and convenient access during your stay. We hope these amenities enhanced your memorable experience. We look forward to welcoming you back on your next stay. Sincerely, The Management
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Danil S. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff are friendly and helpful. Although the hotel is old, it's very clean.
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2 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Danil, Sincerely, Java Paragon Hotel & Residences Surabaya. Thank you for your positive review through Traveloka. We are delighted to hear that you were satisfied with our friendly staff service and the hotel's well-maintained cleanliness. Your compliments encourage us to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back again and provide you with a similarly memorable stay next time. Sincerely, Management
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Danil S. A.
icon-Leisure
Leisure
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9.7
/10
Reviewed 2 week(s) ago
Friendly staff. Delicious food. Even though the hotel is old, it's still clean.
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Accommodation's Reply
18 May 2026
Dear Daniel, We extend our warmest greetings from Bellagio Hotel & Resort Java Surabaya. We are deeply grateful for the high rating you left through Traveloka. We are delighted that you praised our warm hospitality, delicious cuisine, and cleanliness. These are all things we constantly strive to maintain. Your satisfaction and comfort are our top priority, and your valuable feedback is a great encouragement to our entire team in providing the highest quality service. We look forward to welcoming you back again. Thank you very much. The Hotel Management Team
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Wulan S. I. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good service, I requested a cake with happy anniversary written on it and it was given free.
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Accommodation's Reply
29 Apr 2026
Dear Mr. Wulan, Greetings from Java Paragon Hotel & Residences Surabaya. Thank you so much for your wonderful review through Traveloka. We are delighted to hear that you were satisfied with our service, especially that our team was able to prepare a surprise cake for your special birthday celebration. We are honored to have been a part of this memorable occasion. We will continue to strive to provide the best service and special attention to every guest. We hope to welcome you back again in the future to create more wonderful moments with us. Sincerely, Management
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The room is spacious, clean, the breakfast menu is delicious and varied.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. G*t, Warm regards from Java Paragon Surabaya Hotel & Accommodation. Thank you very much for your positive review through Traveloka. We are delighted to hear that you felt comfortable in your spacious and clean room during your stay and enjoyed our delicious and varied breakfast menu. This motivates our team to continue striving to maintain the quality of our services and facilities. We will do our best to provide the best possible stay experience for all our guests. We hope to welcome you back in the future with even better service. Sincerely, The Management
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Tjwanto T.
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
Comfortable and quiet, nice and clean swimming pool.
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Accommodation's Reply
23 Apr 2026
Dear Mr. Tjiwanto, Sincerely yours, Java Paragon Surabaya Hotel & Accommodation. Thank you for your positive review through Traveloka. We are delighted to hear that you felt comfortable and enjoyed the tranquil atmosphere during your stay. We are also pleased to know that our swimming pool met your expectations in terms of cleanliness and quality. We will share your compliments with our team to inspire us to continue maintaining and improving our services. We hope to welcome you back again on your next stay. Sincerely, Management
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N***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Quiet place & comfy room, also good location in West Surabaya
1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear N***G, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for your wonderful review of Java Paragon Hotel & Residences. We’re truly pleased to know that you enjoyed the peaceful atmosphere, the comfort of your room, and our convenient location in West Surabaya. It’s always rewarding to hear that our guests can relax and feel at ease during their stay with us. Your kind words are greatly appreciated and will certainly be shared with our team as encouragement to continue providing the best service possible. We hope to have the pleasure of welcoming you back for another enjoyable and comfortable stay in the near future. Regards, Management
Nugroho I. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Java Paragon is a great place to stay. The breakfast makes you want to try it again and again. The rooms are comfortable! Everything else is great!
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Accommodation's Reply
23 Apr 2026
Dear Mr. Nugroho, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for sharing your stay experience with us through Traveloka. We are delighted to hear that you enjoyed your stay with us, especially the impressive breakfast and the comfort of the room. Your review inspires our entire team to continue striving for the best service. We hope to welcome you back again. Sincerely, Management
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.2
/10
Reviewed 5 week(s) ago
It's hard to find a place to eat around the hotel.
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Accommodation's Reply
23 Apr 2026
Dear Mr. D*n, Sincerely, Java Paragon Hotel and Residences Surabaya. Thank you for sharing your stay experience through Traveloka. We understand that easy access to food options is important for your stay, and we apologize for any inconvenience you may have experienced. Our hotel has several restaurants offering a variety of menus, from Indonesian to Western cuisine. We also offer room service with a diverse menu for your convenience. Alternatively, if you wish to explore the surrounding area, our hotel is located near a shopping mall, just a 5-minute walk away, with many restaurants to choose from. We hope this information helps you choose Java Paragon Hotel & Residences again. Sincerely, Management
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
The rooms and bathrooms are usually not cleaned, they are only tidied up and the sheets are changed.
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Accommodation's Reply
13 Apr 2026
Dear Ms. L*a, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for sharing your stay experience through Traveloka. We apologize for any inconvenience you experienced regarding the cleanliness of the room and bathroom. We will follow up on this matter with the relevant team immediately to improve our cleanliness standards and prevent such incidents from happening again. We greatly appreciate your review and hope to provide you with a better experience on your next stay. Sincerely, Management
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Priscilla V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is great... very kid-friendly. My kids loved the swimming pool. The facilities are also great. Moreover, the staff are very friendly and helpful.
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1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Ms. Priscilla, Warm regards from Java Paragon Hotel & Residences Surabaya. Thank you so much for your positive review. We are delighted to hear that you and your family, especially your children, enjoyed the pool facilities and the child-friendly atmosphere of the hotel. We appreciate your appreciation of the facilities and the friendliness and assistance of our team. This motivates us to continue striving for the best service. We hope to welcome you and your family back for another enjoyable stay soon. Sincerely, The Management
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Toyo H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Everything is good, except the bathroom door could not be locked, but it still closed. 🙂👌👍
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Accommodation's Reply
13 Apr 2026
Dear Mr. Toyo, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for your feedback and for sharing your experience with us. We’re glad to hear that overall everything was good during your stay. We sincerely apologize for the inconvenience regarding the bathroom door lock. Your comment is very important to us, and we will have our maintenance team inspect and fix this issue to ensure better comfort and privacy for our guests. We truly appreciate your input and hope to welcome you back for an even better stay in the future. Regards, Management
Muhammad K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, it's very comfortable, great, and everything about it is excellent. There's only one thing I'd like to comment on: the hot water. It only lasts about five minutes. After that, you have to wait a while for it to come back, and that only lasts for 5-7 minutes. Other than that, it's very good; no comments.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Muhammad, From Java Paragon Surabaya Hotel & Accommodations, we respectfully thank you for your positive review through Traveloka. We are delighted to hear that you were comfortable and enjoyed your stay with us. We appreciate your feedback regarding the hot water issue. We apologize for any inconvenience this may have caused. We will contact the relevant team immediately to ensure the hot water system is functioning more efficiently and consistently in the future. We look forward to welcoming you back again with even better service. Sincerely, Management
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A***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Overall good, it was a nice trip. I might be back to stay at Java Paragon.
1 people find it helpful
Accommodation's Reply
24 Mar 2026
Dear A***m, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your positive feedback through Traveloka. We are truly delighted to hear that you had a nice trip and enjoyed your overall stay. Your kind words mean a lot to our team, as we continuously strive to provide a comfortable and memorable experience for all of our guests. We’re especially pleased to know that you are considering staying with us again. It would be our absolute pleasure to welcome you back and serve you even better on your next visit. If there is anything we can do to make your future stay more enjoyable, please do not hesitate to let us know. We truly appreciate your support and look forward to seeing you again soon. Regards, Management
Lauwrensius A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you for providing the best service.
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Accommodation's Reply
24 Mar 2026
Dear Mr. Lawrence, From Java Paragon Hotel & Accommodations, Surabaya, we respectfully thank you for your review on Traveloka. We are delighted to hear that you were satisfied with our services. Guest satisfaction is our top priority, and we remain committed to providing the best possible experience. We hope to welcome you back again soon. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Comfortable hotel, close access to the mall, clean, and good service.
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Accommodation's Reply
19 Feb 2026
Dear Mr./Mr. G*t, From Java Paragon Surabaya Hotel & Accommodations, we respectfully thank you for your review and feedback through Traveloka. We are delighted to hear that you felt comfortable during your stay, enjoyed the convenient access to the shopping mall, and were impressed with the cleanliness and excellent service from our team. Guest satisfaction and comfort are our top priority. This positive review encourages our entire team to continue providing the best service. We hope to welcome you back for your next stay. Sincerely, Management
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Strategic location, close to everywhere. The rooms are spacious and comfortable.
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Accommodation's Reply
19 Feb 2026
Dear Mr./Ms. A*a, Sincerely yours from Java Paragon Surabaya Hotel & Accommodations. Thank you for your review and feedback through Traveloka. We are delighted to hear that you enjoyed our hotel's excellent location, making it easy to travel to various places, and we are pleased that our spacious and comfortable rooms provided a memorable stay. This review is an encouragement to our entire team to continue providing the best service. We hope to welcome you back again on your next stay. Sincerely, Management
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