Java Paragon Hotel And Residence

Explore Java Paragon Hotel And Residence
8.5
Very Good
From 6,667 reviews
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Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about Java Paragon Hotel And Residence
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Staff Friendliness (101)
Bedroom (97)
Room Space (87)
Distance to City Center (86)
Ambiance (85)
Bathroom (81)
Hotel Area (75)
Variety (75)
Accessibility (73)
Taste (72)
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Traveler Reviews Java Paragon Hotel And Residence

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff was very responsive to customer complaints, and the refrigerator was replaced within 30 minutes when it wasn't cooling. The food was delicious and varied, ranging from Indonesian to Western cuisine.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were impressed with our team's promptness in resolving the refrigerator issue in your room. Prompt problem resolution and ensuring guest comfort are always our top priorities. We also appreciate your appreciation for the variety of food menus we offer, ranging from Indonesian to Western options, which met your expectations. This positive review inspires our entire team to continue striving for the best service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Management
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W***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 4 day(s) ago
The location is very close to the shopping center, easy to find, the staff are friendly, the atmosphere is nice, the place is clean.
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+2
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Java Paragon Hotel Surabaya extends a warm welcome. Thank you for your positive review and rating. We are delighted to hear that you were satisfied with our excellent location, proximity to shopping malls, convenient transportation, friendly service, comfortable spaces, and cleanliness. Such reviews are a great encouragement to all our staff to continue providing the best service and experience to all our guests. We look forward to welcoming you back in the future and providing you with an even more memorable stay. Sincerely, The Management Team
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T***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
Sleeping was less comfortable, got a floor under the rooftop, noisy until midnight.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your experience with us through Traveloka. We apologize for the inconvenience you experienced due to the noise from the rooftop area disturbing your rest. This feedback is very important to us and has been forwarded to the relevant team for evaluation to ensure all guests have a comfortable stay. We hope to welcome you again on your next stay. Please let us know your room preferences and we will do our best to accommodate them if available. Sincerely, Management
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iqbal f. e.
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
In general, the hotel is good, strategic, no complaints whatsoever.
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Accommodation's Reply
01 Jul 2026
Dear Mr. Iqbal, We extend our heartfelt greetings from Paragon Hotel & Resort Surabaya Java. Thank you very much for your valuable feedback regarding your stay. We are delighted to hear that you enjoyed your stay and that you found the hotel's location convenient. Your kind feedback is a great encouragement to us in order to improve our services and facilities. We look forward to welcoming you back again. Thank you very much. Paragon Hotel & Resort Surabaya Java Management Team
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Stayed in a 2-bedroom residence/apartment. The building is indeed showing its age and needs renovation to make it more modern. But the room was very spacious and comfortable. It had a balcony and windows that could be opened, so it wasn't stuffy and had good air circulation. Overall, I was satisfied, even though the building is a bit old. The service was very friendly and prompt. It was worthy of its 4-star rating.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your stay experience with us through Traveloka. We are delighted to hear that you were satisfied with the comfort of the spacious 2-bedroom apartment, the good ventilation, and the friendly and attentive service from our team. Your compliments on the quality of service and your assessment that we deserve our 4-star rating motivate our entire team to continue striving for the best possible service. Thank you also for your feedback regarding the condition of the building. For your information, we have recently upgraded several facilities such as the fitness center, restaurant, ballroom, meeting rooms, and other amenities. We hope these improvements will enhance your stay even more. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Management
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Nugroho I. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
While not a new hotel in Surabaya, comfort is one of its strengths. I absolutely love the breakfast variety; I want to try everything, especially the local cuisine.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Mr. Nugroho, Sincerely, Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your experience. We are delighted to hear that you felt comfortable during your stay and enjoyed our diverse breakfast menu, especially the local dishes. This compliment motivates us to continue providing the best service. As part of our commitment to improving guest comfort, we have upgraded various hotel facilities, including our Premier Rooms. We look forward to welcoming you back for an even more comfortable stay. Sincerely, The Management
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S***y
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
The hotel's location is great, it's clean, and the breakfast is varied and delicious. Highly recommended!
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you so much for your excellent review and feedback about our hotel. We are delighted to hear that you were satisfied with our superb location, cleanliness, and the diverse breakfast menu that suited your preferences. Such positive reviews are a great encouragement to our entire team and motivate us to continue providing the best service and guest experience. We hope to welcome you again in the future and provide you with an equally memorable or even better experience. Sincerely, The Management Team
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Rosnianta
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
over all recommended all. and okay all
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Accommodation's Reply
30 Jun 2026
Dear Ms. Rosnianta, Sincerely, Java Paragon Hotel & Residence Surabaya. Thank you very much for taking the time to share your feedback and comments regarding your stay at our hotel. We are delighted to hear that your overall experience was satisfactory and met your expectations. We hope to welcome you back again in the future and provide you with an even more comfortable and memorable stay. Sincerely, The Management Team
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R***a
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8.5
/10
Reviewed 2 week(s) ago
Overall everything is okay and recommended
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your positive review and rating through Traveloka. We are delighted to hear that you were overall satisfied with the facilities and services we provided. Such positive reviews encourage our entire team to continuously maintain and improve the quality of our services in order to provide comfortable and memorable stays for all our guests. We hope to welcome you back on your next stay and provide an even better experience. Sincerely, Management
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N***G
icon-Transit
Transit
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8.2
/10
Reviewed 2 week(s) ago
Good room, good stay, good staff.
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Accommodation's Reply
23 Jun 2026
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for your kind review and for sharing your experience with us. We are delighted to hear that you enjoyed your room, had a pleasant stay, and found our staff to be helpful and attentive throughout your visit. Your positive feedback means a great deal to our team and serves as a wonderful encouragement for us to continue delivering excellent service to all our guests. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable and memorable stay in the future. Warm regards, Management
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lidya T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It was a great stay here, comfortable, and very affordable. 👍 The food is delicious, and the location is great. If I go to Surabaya, I'll definitely stay here☺
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Ms. Lydia, Sincerely yours, Java Paragon Hotel & Residence Surabaya. Thank you for your positive review and rating through Traveloka. We are delighted to hear that your stay was enjoyable, from the comfort of the room and the menu that met your expectations to the convenient location. Such reviews are a great inspiration to our entire team. We hope to welcome you back again on your next stay. Sincerely, Management
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T***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is great! The pool is clean, the service is friendly, and the location is great. It's a very satisfying workout experience. It's well worth the price. The lockers are nice and the bathrooms are comfortable. There's a hairdryer too.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for your positive review and rating through Traveloka. We are delighted to hear that you enjoyed our facilities and services, from the clean swimming pool and friendly service to the hotel's excellent location. We are also pleased that the sports facilities, lockers, restrooms, and hair dryers made your stay more comfortable. Thank you for your trust in us, and we hope to welcome you back again in the future. Sincerely, The Management Team
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
Everything was ok, except for the AC, got a room with a fan but it wasn't cold... it was okay to sleep while shivering, the staff checked the AC temperature and said it was cold but it was still hot, offered to move rooms but no follow up
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Accommodation's Reply
29 May 2026
Dear Valued Guest, This is Java Paragon Surabaya Hotel and Accommodation. Thank you so much for taking the time to share your valuable feedback and review through Traveloka. We sincerely apologize for the inconvenience caused by the malfunctioning air conditioning in your room during your stay. We checked the room temperature several times, but it did not meet your expectations. We are also very sorry that we were unable to respond to your request for a room change quickly and appropriately. Our reception desk is open 24 hours a day to assist all guests. Your valuable feedback is important for improving the quality of our service and providing you with a more comfortable stay. We hope to welcome you back again. We will do our best to provide you with an even more satisfying experience in the future. Thank you. The Management Team, Java Paragon Surabaya Hotel and Accommodation.
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly and professional.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you for your compliments. We are delighted to know that the friendliness and professional service of our staff made your stay even more memorable. Such compliments motivate us to continue striving to provide the best service to all our guests. We hope to welcome you back to our hotel again. Sincerely, The Management
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M***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
I stay here often and am always a regular. Unfortunately, there are often events, so the elevators can be long waits.
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1 people find it helpful
Accommodation's Reply
26 May 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you for your continued trust in Java Paragon Hotel as your accommodation. We are delighted that you are a loyal guest and that you find comfortable during your stay. We apologize for any occasional elevator waiting times during hotel events. Your feedback is very important to us and will be used in our evaluations to improve comfort and service for all guests. Thank you for your understanding and support. We hope to welcome you back again with an even better stay experience on every visit. Sincerely, The Management Team
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable, quiet, and clean. The staff are friendly.
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1 people find it helpful
Accommodation's Reply
26 May 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you very much for your positive review and rating. We are delighted to hear that you felt comfortable during your stay with us, especially enjoying the tranquil atmosphere of the hotel, the cleanliness, and the friendly service from our staff. This review is an encouragement to our entire team to continue striving to provide the best possible guest experience. We appreciate your trust and hope to welcome you back again in the future with even better service. Sincerely, The Management Team
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N***G
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Nice hotel, view & rooms, good job teams
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Accommodation's Reply
18 May 2026
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for your kind review and positive feedback. We are truly pleased to know that you enjoyed the beautiful hotel view and found the rooms comfortable during your stay. Your appreciation for our team means a great deal to us, as we continuously strive to provide excellent service and a memorable experience for every guest. Comments like yours are a wonderful motivation for all of us to keep improving and maintaining the quality of our hospitality. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Regards, Management
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very impressive 2 day stay here
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for sharing your stay experience with us through Traveloka. We are delighted to hear that you enjoyed your two-day stay with us. Guest satisfaction and comfort are always our top priority, so such compliments motivate our entire team to continue striving for the best service. We hope to welcome you back again and provide you with an even better stay experience next time. Sincerely, Management
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The staff is very friendly and easy check-in and check-out
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Accommodation's Reply
18 May 2026
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for your wonderful review of Java Paragon Hotel & Residences. We are delighted to know that you experienced a smooth check-in and check-out process and found our staff friendly and welcoming. Providing excellent service and a comfortable stay for our guests is always our priority. We truly appreciate your feedback and look forward to welcoming you again in the future. Regards, Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very strategic location, close to everywhere
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for your review through Traveloka. We are delighted to hear that you enjoyed the hotel's excellent location and convenient access during your stay. We hope these amenities enhanced your memorable experience. We look forward to welcoming you back on your next stay. Sincerely, The Management
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