Verified Traveler
Staycation
10.0
/10
Reviewed 4 day(s) ago
The hotel staff was very responsive to customer complaints, and the refrigerator was replaced within 30 minutes when it wasn't cooling. The food was delicious and varied, ranging from Indonesian to Western cuisine.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were impressed with our team's promptness in resolving the refrigerator issue in your room. Prompt problem resolution and ensuring guest comfort are always our top priorities. We also appreciate your appreciation for the variety of food menus we offer, ranging from Indonesian to Western options, which met your expectations. This positive review inspires our entire team to continue striving for the best service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Management
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