The hotel staff is friendly, fluent in English, check-in is fast, check-out is easy, there are many elevators and it's smooth, the rooms are not very spacious but comfortable enough, there are lots of food around the hotel, and it's very close to the MRT. The downside is the restaurant food, the plastic cutlery and drinking utensils are a bit lacking, which makes it uncomfortable. The food is non-halal. The taste and variety are lacking. Thanks