HARRIS Hotel & Conventions Gubeng

Explore HARRIS Hotel & Conventions Gubeng
8.8
Very Good
From 8,885 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (379)
Distance to City Center (346)
Bedroom (345)
Ambiance (337)
Variety (323)
Bathroom (313)
Taste (308)
Hotel Area (307)
Family Friendly (295)
Accessibility (286)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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Customer reviews
Kathleen A. S.
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10.0
/10
Reviewed 4 day(s) ago
I absolutely love the vibe of this guesthouse! The place is super clean, the staff is incredibly friendly, and the food is absolutely delicious. Plus, every hallway smells amazing, making you feel at home. Overall, it's highly recommended for anyone looking for a comfortable place to rest.
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Accommodation's Reply
11 Aug 2026
Thank you, Kathleen. Thank you for choosing to stay at Harris Hotel & Conventions, Kubeng, Surabaya, and thank you for taking the time to share your wonderful experience through this positive review. Your positive feedback regarding the cleanliness of the room, the delicious food, and the satisfactory service will further motivate us in our work. We wish you and your family good health and happiness always. We look forward to being your home in this city of heroes. Sincerely, Kokito, Customer Relations Manager
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s***i
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Business
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10.0
/10
Reviewed 5 day(s) ago
Nice hotel in the city center and clean.
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Accommodation's Reply
10 Aug 2026
Thank you to all Harris's fans. Thank you for the positive reviews about our hotel. We sincerely hope that Harris Hotel Kubeng Surabaya will always be your first choice when visiting Surabaya. We wish you all good health, and we look forward to welcoming you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager.
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James h.
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Leisure
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8.8
/10
Reviewed 5 day(s) ago
Need to add more vegetarian and vegan options to the menu.
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Accommodation's Reply
07 Aug 2026
Cheers Mr. James H Thank you very much for staying with us at harris hotel & Conventions Gubeng Surabaya and for sharing your constructive feedback. We will convey this to our kitchen staff for future improvements. We wish you a safe and pleasant journey to your next destination, we are ready to welcome you back to provide much better experience in the future. Hrrisly yours, Aldy Chandra Pratista Front Office Manager
a***d
icon-Business
Business
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9.7
/10
Reviewed 5 day(s) ago
The hotel is comfortable, clean, strategic location, suitable for business trips.
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Accommodation's Reply
07 Aug 2026
Thank you to all Harris Hotel fans who have taken the time to write reviews of our hotel. We are delighted that you had a wonderful experience staying with us. Your comfort is our top priority, and we hope that Harris Hotel Kubeng Surabaya will remain your first choice when visiting Surabaya. Thank you again, and we look forward to welcoming you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager
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A***s
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8.8
/10
Reviewed 1 week(s) ago
The staff is very friendly, can I give some input, for the dining area, please provide a smoking room, thanks.
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Accommodation's Reply
06 Aug 2026
Thank you to all Harris's fans and thank you for your positive review. We are delighted that our service made your visit to Surabaya even more memorable. Your suggestion regarding adding a smoking area in the restaurant has been noted by our management. For your information, we are currently renovating the terrace at Arras 5 restaurant. Therefore, in the meantime, we will be providing a smoking area by the pool at Arras 5 restaurant. Thank you again for this helpful feedback. We look forward to welcoming you back in the future with even better service and facilities. Sincerely, Kokito, Customer Relations Manager
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qiufa w.
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8.5
/10
Reviewed 1 week(s) ago
The staff were very friendly, and the environment was nice.
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Accommodation's Reply
04 Aug 2026
Cheers Ms. Qiufa, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write a wonderful review about us. We are delighted having you with us and it is always our pleasure to make your stay memorable. We wish you a safe and pleasant journey to your next destination, we can't wait to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
Mey P.
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Staycation
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9.7
/10
Reviewed 1 week(s) ago
Best hotel, very comfortable for a staycation.
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Accommodation's Reply
06 Aug 2026
Thank you, May. Thank you for your excellent review and rating. We were delighted to serve you and hope we were able to make your holiday in Surabaya even more memorable. We look forward to welcoming you back soon. Sincerely, Kojito, Customer Relations Manager
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Verified Traveler
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10.0
/10
Reviewed 1 week(s) ago
The room used was very good, nice and clean.
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Accommodation's Reply
04 Aug 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience through this positive review. We are delighted to have served you and provided you with a pleasant room. We hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager
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N***y
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
Great hotel. Harris rarely disappoints anywhere, so it's a safe choice. Some other hotel franchises decline with age, but Harris remains consistent.
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Accommodation's Reply
03 Aug 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Gubeng Surabaya and thank you for sharing your wonderful experience through this review. It is a great honor for all of us at Harris Gubeng to have loyal guests like you, and your positive review motivates us to continue striving for the best service. We hope to welcome you back to Harris Gubeng Surabaya again. Sincerely, Kokito, Customer Relations Manager
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teguh l.
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Business
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10.0
/10
Reviewed 2 week(s) ago
Great service, clean rooms, delicious food.
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Accommodation's Reply
01 Aug 2026
Thank you, Mr. Tekh. Thank you for your review and positive rating. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Ferdian
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8.5
/10
Reviewed 2 week(s) ago
The location is close to Airlangga University's Campus B, just a 10-minute drive. It's spotlessly clean, and the staff are friendly. The food is quite varied, similar to other hotels.
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Accommodation's Reply
28 Jul 2026
Thank you, Mr. Ferdian. Thank you for your review and positive rating. We were delighted to serve you and hope we were able to make your visit to Surabaya even more memorable. We hope to remain your first choice in Kota Pahlawan in the future. See you again soon. Sincerely, Kokito, Customer Relations Manager.
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S***i
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Business
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10.0
/10
Reviewed 2 week(s) ago
Very strategic location, friendly staff, clean hotel, affordable price.
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Accommodation's Reply
27 Jul 2026
Thank you to all Harris fans who took the time to write positive reviews for our hotel. We are delighted to read your comments about the friendliness of our staff and the cleanliness of the hotel. Your feedback encourages us to continue maintaining the quality of our service and cleanliness. We hope to welcome you back for your next stay. Sincerely, Aldi Chandra, Front Office Manager
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A***y
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Staycation
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9.7
/10
Reviewed 3 week(s) ago
Needs some minor improvements such as clothes hangers are broken, kids club air conditioner is dirty, and shower setting is malfunctioning.
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Accommodation's Reply
25 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and for sharing your constructive feedback. We apologize for the inconveniences happened during your stay. We will fix the issues immediately and will do better maintenance in the future, to ensure this won't happen again in the future. Again, thank you very much for your kind feedback. We wish you a safe and pleasant journey to your next destination, we are ready to welcome you back to provide much better experience in the future. HARRISly Yours, Cogito Fans Relations Manager
Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
This is the 3rd time I've stayed here, strategic location, clean rooms, friendly staff.
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Accommodation's Reply
20 Jul 2026
Thank you to all Harris's fans! Thank you so much for choosing us as your accommodation every time you travel to Surabaya. We are delighted to have served you. Your reviews and ratings encourage us to continue working hard and maintaining the quality of our services and products. We hope to welcome you again in the coming weeks. See you again in Surabaya. Sincerely, Kokito, Customer Relations Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
As always, it's clean. The staff is friendly, and the food is delicious.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for choosing us as your home in Bandar Vera. We are delighted to have served you and hope to welcome you back again soon. Sincerely, Kokito, Fan Club Relations Manager.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Better breakfast menu with a good taste.
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Accommodation's Reply
22 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. We also appreciate your kind highlight about our breakfast. We wish you had a pleasant and safe journey to your next destination. We cannot wait to welcome you back soon here in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
P***T
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are clean, spacious, and comfortable, with complete and well-maintained amenities. The beds are very comfortable, and the atmosphere is peaceful enough to relax after a busy day.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope that we were able to make your recent visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Good and nice hotel to stay. Clean, good, and helpful staff. Close to the center area, culinary, and shopping mall. We really enjoyed our stay during our short holiday in Surabaya.
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Accommodation's Reply
18 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. It is always our pleasure to make your stay memorable. We look forward to welcome you back for another unforgettable experience. HARRISly Yours, Cogito Fans Relations Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
recommended only the room size is small
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Accommodation's Reply
16 Jul 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We also appreciate your positive ratings and reviews. We apologize if the room size you booked was below your expectations, but for your information, we have other room types available, such as Premium Rooms, Executive Rooms, Junior Suites, Blissful Rooms, and Amazing Residency Rooms, all of which are 78 square meters. Once again, we thank you and hope to make your stay at home every time you visit Pahlawan. See you again in the future. Sincerely, Kokito, Customer Relations Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff are all friendly and never tire of greeting all guests who enter and pass by the hotel area. Thanks, Harris Hotel Gubeng, be the best to all hospitality serve 🫰
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. We love reading your reviews, and they are a great encouragement to us. We hope to welcome you back to Surabaya again in the future. Sincerely, Kokito, Customer Relations Manager
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Number of reviews per page
20
40