Dear Ms. Dumaira, Thank you for your review and feedback. We apologize for the inconvenience caused by the water leak from the side window, resulting in water accumulation in room 600. This is a significant issue for us, and we will contact the relevant team immediately to investigate and repair it to prevent this from happening again. Thank you for your valuable feedback. We sincerely hope to have the opportunity to welcome you back again and provide an even better stay experience at Aston Pasteur Hotel Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Ms. Ratana, Thank you very much for taking the time to share your valuable feedback about our hotel and for choosing Aston Pasteur Hotel Bandung as your accommodation. We are delighted that you enjoyed your stay with us. Thank you for informing us that you left the penguin toy in your room. Our staff will do their best to locate and keep it safe. If you have any questions or concerns, please contact the hotel. We hope to welcome you back again. Thank you very much. Sincerely, Renee Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Mr. Jubedah, Thank you for your positive review. We are delighted to hear that our price was commensurate with the amenities received and that the breakfast was delicious. We also appreciate the hotel's excellent location, which motivates us to strive to provide the best possible stay experience for all our guests. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with your overall stay. However, we apologize for the inconvenience caused by the unsuitable bathroom door handle and the slight dusting of the carpet. We appreciate your feedback and will contact the relevant team immediately to improve and enhance the cleanliness of your room. Thank you for your trust in Aston Pasteur Bandung. We hope to welcome you back again for an even better experience on your next stay. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Harry, Thank you for your review and feedback. We particularly appreciate your suggestion regarding the provision of laundry bags in the rooms. This feedback will be taken into consideration to further improve the comfort and completeness of our amenities for our guests. Thank you for your interest and trust in Aston Pasteur Bandung Hotel. We hope to welcome you back again for an even better experience next time. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung Hotel

Dear Valued Guest, Thank you for taking the time to share your review and feedback with us. We apologize for any inconvenience you may have experienced, particularly regarding the handling of lost and found items, your dissatisfaction with the breakfast experience during your stay. We understand your dissatisfaction, especially regarding the lack of confirmation about lost and found items. This is a significant issue for us, and we will investigate to ensure that the lost and found process is handled quickly, clearly, and conveniently for all guests. Regarding the breakfast menu, we felt there was limited selection throughout the three days, and we will forward this feedback to the relevant team for evaluation and improvement of food variety and quality in the future. Furthermore, we appreciate your appreciation of the location, the room, and the comfort of the air conditioning. We greatly appreciate your feedback and hope to welcome you back for an even better experience at Aston Pasteur Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr./Ms. Tan Y.H, Thank you for sharing your feedback with us. We truly appreciate your recognition of the improvements we have made, and we are delighted to know that your recent experience was better than before. Your feedback motivates us to continue enhancing our service and ensuring an even better stay for all our guests. We look forward to welcoming you back to Aston Pasteur Bandung for an even more enjoyable experience in the future. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Mr./Ms. Noneng, Thank you so much for your impressive review. We are delighted to hear that you felt comfortable throughout your stay, from the cleanliness of the room and the comfort of the bed to the friendly service from our team. We were also happy to be a part of your husband's special birthday celebration with our stained-glass painting service. We hope that moment was a wonderful memory for you and your family 🫶🏻. Your compliments on our breakfast are also an encouragement to our kitchen team to continue striving to prepare the best food. We hope to welcome you back to Aston Pasteur Bandung on another occasion. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Thank you for your review. We are delighted to hear that our diverse menu and breakfast buffet made your stay enjoyable. Your positive feedback encourages us to maintain the quality of our services. We hope to welcome you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us and that the facilities and services met your expectations. Your positive feedback is a source of joy for us and motivates us to continue striving for the best service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with your stay, including the convenience of requesting the stained-glass painting and the prompt and friendly service from our staff. Your positive feedback encourages us to continue striving to maintain the quality and provide the best service to all our guests. We hope to welcome you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Thank you for your wonderful review. We are delighted that your stay with us was always a memorable experience, from the friendliness of our staff and the cleanliness to the quality of the food. We are also pleased to be a convenient choice for families, especially with our diverse menu, including options for children with special dietary needs. Your positive review encourages us to maintain the highest quality and provide the best service to all our guests, especially families. We hope to welcome you and your family back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Windy R., Thank you for your review. We are delighted to hear that our parking is convenient and that you enjoyed the variety of food we serve, especially the Choco Danish, your favorite. Your positive feedback encourages us to maintain the quality and improve our service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Murta P., Thank you for your review. We are delighted to hear that your stay was very enjoyable. We especially appreciate our team's ability to promptly notify and track down the lost item. This reflects our commitment to providing the best service and ensuring the comfort and safety of all our guests. Your compliments motivate us to continue striving for the best service. We look forward to welcoming you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Roiz M., Thank you for your review. We are delighted to know that the friendliness of our staff left a positive impression on you during your stay. Your compliments motivate us to continue striving to provide the best service to all our guests. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Mr./Ms., Thank you for taking the time to share your review with us. We are delighted to learn that the friendliness of our staff, the spacious room, and our strategic location contributed to a pleasant stay. Your positive feedback serves as a great motivation for us to continuously maintain our quality and further improve our services. We look forward to welcoming you back to Aston Pasteur Bandung on your next visit. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Valued Guest, Thank you for taking the time to write a review. We apologize if your stay did not meet your expectations. Your feedback is invaluable in helping us evaluate and improve our facilities and services to provide a more memorable experience in the future. We hope to welcome you back for a better experience at Aston Pasteur Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Michael W., Thank you for your review. We are delighted to hear that the friendliness of our staff, the cleanliness of the rooms, and the excellent location of the hotel made your stay enjoyable. Your positive feedback encourages us to maintain the quality and improve our services. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Thank you for staying with us and for your valuable feedback. We apologize for the inconvenience you experienced during your stay, particularly the insufficient hot water in your room and the inappropriate service from our staff. We regret that we were unable to provide timely updates on the technical team's efforts to resolve these issues and that we were unable to offer appropriate assistance, such as room changes, which significantly exceeded our hotel's service standards. Furthermore, we apologize for the handling of your luggage by our staff during checkout, especially the delay in the process. Your feedback is very important to us, and we will conduct a thorough review of our hotel facilities and services to prevent such incidents from happening again. We understand your dissatisfaction and will use this experience to improve the quality of our service in the future. We will do our best to regain your trust by providing a more pleasant stay. Thank you, Lenny Sandia, General Manager, Aston Pasteur Hotel

Dear Ms. Sylvia W., Thank you for your review. We are delighted to hear that the comfort of your room, the quick check-in and check-out process, and the hotel's location near a variety of restaurants made your stay enjoyable. We also appreciate your comments about the delicious breakfast, which motivates us to continue maintaining the highest quality and service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung