8.6
/10
Very Good
16,590 reviews

What Guests Say About Their Stay

Staff Friendliness (533)
Bedroom (513)
Room Space (501)
Variety (453)

D***a

10.0
/ 10
I have stayed here many times, the service is always friendly and very satisfying, the breakfast is also very delicious and varied.
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verma j. v. c.

8.8
/ 10
Love the hotel. Not far from the toll gate. The hotel is clean and comfortable, hospitable staff, and good food at breakfast. Thank you, Aston Pasteur. See you next trip.

Verified Traveler

10.0
/ 10
An amazing staycation with a hotel that went above and beyond to accommodate my requests. The highlight was my partner’s smile when he entered the room and saw the mirror art message created just for him. Thank you to the attentive hotel staff - truly appreciated.

D***i

10.0
/ 10
The hotel staff is friendly and very helpful. The food is varied and delicious. The rooms and bathrooms are clean. The water is hot and the Wi-Fi is good. Overall, everything is good. This is my family's favorite hotel. I almost always stay here when I'm in Bandung.
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Alvin L.

10.0
/ 10
Had an excellent stay here. The room was clean and comfortable, the staff were genuinely friendly and attentive, and the whole place has a pleasant, welcoming atmosphere. Great location and a tasty breakfast to start the day. Truly enjoyed my time here—would happily stay again.
In the Area
See Map
Jalan Dr. Djunjunan No. 162 , Pasteur, Bandung, Jawa Barat, Indonesia, 40162

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named ASTON Pasteur Staying at Aston Pasteur is a good choice when you are visiting Pasteur. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aston Pasteur

Jalan Dr. Djunjunan No. 162 , Pasteur, Bandung, Jawa Barat, Indonesia, 40162
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Lobby Aston Pasteur
Bedroom 2 Aston Pasteur

Discover More About Aston Pasteur

note: hotel was previously named ASTON Pasteur

Location


Staying at Aston Pasteur is a good choice when you are visiting Pasteur.

About Aston Pasteur

From business event to corporate gathering, Aston Pasteur provides complete services and facilities that you and your colleagues need.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aston Pasteur exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aston Pasteur is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Aston Pasteur.

All facilities in Aston Pasteur

Bar, Cafe and Lounge Aston Pasteur
Bar, Cafe and Lounge
Swimming Pool Aston Pasteur
Swimming Pool
Functional Hall Aston Pasteur
Functional Hall
Lobby Aston Pasteur
Lobby
Bedroom Aston Pasteur
Bedroom

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Swimming pool
  • Smoking area

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Projector

Accessibilty

  • Accessibility equipment
  • Wheelchair accessible

Food and Drinks

  • Vegetarian meal

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Aston Pasteur

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Important Note
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Accommodation charges IDR 180,000/guest for extra breakfast.

Pets are not allowed in the accommodation.

all the special request is subject to availability upon arrival

Additional Breakfast for Child (6-11 years old) IDR 100.000/pax

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Pasteur
213
Number of floors in Aston Pasteur
8
Another facilities in Aston Pasteur
Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service, Safety deposit box

Frequently asked question in Aston Pasteur

What are available facilities at Aston Pasteur?
There are top facilites at Aston Pasteur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Pasteur?
The standard check-in time at Aston Pasteur is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Pasteur provide breakfast?
Yes, Aston Pasteur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Pasteur?
Aston Pasteur is a 4.0-star hotel.
How many floors does Aston Pasteur have?
Aston Pasteur has 8 floors.
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More Reviews from Other Guests in Aston Pasteur

Overall Ratings & Reviews Aston Pasteur

Traveloka (16,383)
Other sources (207)
8.7
Very Good
From 16,383 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.8

Service and Facilites

8.8

People often mention about Aston Pasteur
All
Staff Friendliness (380)
Bedroom (369)
Room Space (355)
Variety (341)
Bathroom (331)
Taste (329)
Ambiance (323)
Distance to City Center (320)
Hotel Area (305)
Accessibility (303)
Sort by
Most Recent
Format
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Traveler Reviews Aston Pasteur

Number of reviews per page
20
40
Customer reviews
Dumaria Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
There was water seepage from the side window, so there was a puddle of water in room no. 600.
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Ratna N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It's always okay to stay here, please leave my penguin doll with me, I left it in the room yesterday.
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Jubaedah s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 day(s) ago
The price is in accordance with the facilities and the breakfast is delicious, the location is also strategic.
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Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Everything is fine, except the bathroom door handle is a bit broken, and the carpet is a bit dusty. Very satisfied, thank you.
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Harry
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Please provide a laundry bag in the future.
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E***g
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 day(s) ago
My belongings were lost, and the hotel demanded a replacement. They forgot to bring their own items instead of confirming it. It was a long way to go back. The breakfast menu was the same for three days, but the location was nice, the room was nice, and the AC was cold.
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TAN Y. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Not bad. They are doing good now, not like last time anymore... Well, is doing good now.
Find this review helpful?
Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. Tan Y.H, Thank you for sharing your feedback with us. We truly appreciate your recognition of the improvements we have made, and we are delighted to know that your recent experience was better than before. Your feedback motivates us to continue enhancing our service and ensuring an even better stay for all our guests. We look forward to welcoming you back to Aston Pasteur Bandung for an even more enjoyable experience in the future. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
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Noneng S. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is comfortable without a doubt, the breakfast is also delicious 🤗 The room is comfortable and clean, the bed is soft, the bathroom smells good, the service is friendly, and I ordered a free mirror art for my husband's birthday 🫶🏻
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. Noneng, Thank you so much for your impressive review. We are delighted to hear that you felt comfortable throughout your stay, from the cleanliness of the room and the comfort of the bed to the friendly service from our team. We were also happy to be a part of your husband's special birthday celebration with our stained-glass painting service. We hope that moment was a wonderful memory for you and your family 🫶🏻. Your compliments on our breakfast are also an encouragement to our kitchen team to continue striving to prepare the best food. We hope to welcome you back to Aston Pasteur Bandung on another occasion. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The food variety is quite extensive and is always fully available until 10 o'clock.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that our diverse menu and breakfast buffet made your stay enjoyable. Your positive feedback encourages us to maintain the quality of our services. We hope to welcome you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung
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A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very pleasant, great facilities, great service, and overall, I was very happy staying here. Thank you.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us and that the facilities and services met your expectations. Your positive feedback is a source of joy for us and motivates us to continue striving for the best service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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S***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Well, there's no doubt about staying here. You can even request mirror art. The staff is very responsive and kind.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with your stay, including the convenience of requesting the stained-glass painting and the prompt and friendly service from our staff. Your positive feedback encourages us to continue striving to maintain the quality and provide the best service to all our guests. We hope to welcome you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
When it comes to Aston Hotels, they're always the best. 😍 From the friendliness of all the staff, the cleanliness, to the delicious, truly kid-friendly food. My picky eater was really helpful because there were so many choices. It just so happened to be my husband's birthday, so he requested a birthday mirror and got one for free. 😍 Thank you, Aston, and always be successful.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted that your stay with us was always a memorable experience, from the friendliness of our staff and the cleanliness to the quality of the food. We are also pleased to be a convenient choice for families, especially with our diverse menu, including options for children with special dietary needs. Your positive review encourages us to maintain the highest quality and provide the best service to all our guests, especially families. We hope to welcome you and your family back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Windi R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The parking lot is quite spacious, so you don't have to worry about parking your car. You can park in the basement or in the parking lot specifically for Aston guests. The food is varied... I love the Choco Danish!
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Ms. Windy R., Thank you for your review. We are delighted to hear that our parking is convenient and that you enjoyed the variety of food we serve, especially the Choco Danish, your favorite. Your positive feedback encourages us to maintain the quality and improve our service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Atak
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The best, really. I just called my wallet and the staff came straight to my door. Thanks.
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Ms. Murta P., Thank you for your review. We are delighted to hear that your stay was very enjoyable. We especially appreciate our team's ability to promptly notify and track down the lost item. This reflects our commitment to providing the best service and ensuring the comfort and safety of all our guests. Your compliments motivate us to continue striving for the best service. We look forward to welcoming you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Roiz M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly.. Awesome 👍
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Mr. Roiz M., Thank you for your review. We are delighted to know that the friendliness of our staff left a positive impression on you during your stay. Your compliments motivate us to continue striving to provide the best service to all our guests. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung
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D***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff was friendly, the room was spacious, and the location is very strategic.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms., Thank you for taking the time to share your review with us. We are delighted to learn that the friendliness of our staff, the spacious room, and our strategic location contributed to a pleasant stay. Your positive feedback serves as a great motivation for us to continuously maintain our quality and further improve our services. We look forward to welcoming you back to Aston Pasteur Bandung on your next visit. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Maybe I had too high expectations, everything seemed ordinary.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize if your stay did not meet your expectations. Your feedback is invaluable in helping us evaluate and improve our facilities and services to provide a more memorable experience in the future. We hope to welcome you back for a better experience at Aston Pasteur Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Michael W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, and strategic location.
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Accommodation's Reply
31 Mar 2026
Dear Mr. Michael W., Thank you for your review. We are delighted to hear that the friendliness of our staff, the cleanliness of the rooms, and the excellent location of the hotel made your stay enjoyable. Your positive feedback encourages us to maintain the quality and improve our services. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
Room 1022 had no hot water, citing full occupancy, so distribution was limited. The technician came three times, and we had to confirm the results. Finally, I proposed the idea of requesting a bucket and ladle for bathing since we weren't given the option to move rooms. I was very disappointed, and I wouldn't recommend staying here. Furthermore, upon our return, none of the staff was quick to help us lower our suitcases down the hotel stairs to the main road.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for staying with us and for your valuable feedback. We apologize for the inconvenience you experienced during your stay, particularly the insufficient hot water in your room and the inappropriate service from our staff. We regret that we were unable to provide timely updates on the technical team's efforts to resolve these issues and that we were unable to offer appropriate assistance, such as room changes, which significantly exceeded our hotel's service standards. Furthermore, we apologize for the handling of your luggage by our staff during checkout, especially the delay in the process. Your feedback is very important to us, and we will conduct a thorough review of our hotel facilities and services to prevent such incidents from happening again. We understand your dissatisfaction and will use this experience to improve the quality of our service in the future. We will do our best to regain your trust by providing a more pleasant stay. Thank you, Lenny Sandia, General Manager, Aston Pasteur Hotel
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Silvia W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room was very comfortable. Check-in and check-out were seamless. There are plenty of delicious restaurants around the hotel. Breakfast at the Aston Hotel was top-notch, delicious.
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Accommodation's Reply
01 Apr 2026
Dear Ms. Sylvia W., Thank you for your review. We are delighted to hear that the comfort of your room, the quick check-in and check-out process, and the hotel's location near a variety of restaurants made your stay enjoyable. We also appreciate your comments about the delicious breakfast, which motivates us to continue maintaining the highest quality and service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Number of reviews per page
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40

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Bedroom 4 Aston Pasteur

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Aston Pasteur

Traveloka (16,383)
Other sources (207)
8.7
Very Good
From 16,383 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.8

Service and Facilites

8.8

People often mention about Aston Pasteur
All
Staff Friendliness (380)
Bedroom (369)
Room Space (355)
Variety (341)
Bathroom (331)
Taste (329)
Ambiance (323)
Distance to City Center (320)
Hotel Area (305)
Accessibility (303)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Pasteur

Number of reviews per page
20
40
Customer reviews
Dumaria Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
There was water seepage from the side window, so there was a puddle of water in room no. 600.
Translated by Google Icon
See original
Find this review helpful?
Ratna N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It's always okay to stay here, please leave my penguin doll with me, I left it in the room yesterday.
Translated by Google Icon
See original
Find this review helpful?
Jubaedah s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 day(s) ago
The price is in accordance with the facilities and the breakfast is delicious, the location is also strategic.
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Find this review helpful?
Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Everything is fine, except the bathroom door handle is a bit broken, and the carpet is a bit dusty. Very satisfied, thank you.
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Profile Picture
Harry
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Please provide a laundry bag in the future.
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E***g
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 day(s) ago
My belongings were lost, and the hotel demanded a replacement. They forgot to bring their own items instead of confirming it. It was a long way to go back. The breakfast menu was the same for three days, but the location was nice, the room was nice, and the AC was cold.
Translated by Google Icon
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Find this review helpful?
TAN Y. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Not bad. They are doing good now, not like last time anymore... Well, is doing good now.
Find this review helpful?
Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. Tan Y.H, Thank you for sharing your feedback with us. We truly appreciate your recognition of the improvements we have made, and we are delighted to know that your recent experience was better than before. Your feedback motivates us to continue enhancing our service and ensuring an even better stay for all our guests. We look forward to welcoming you back to Aston Pasteur Bandung for an even more enjoyable experience in the future. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
Profile Picture
Noneng S. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is comfortable without a doubt, the breakfast is also delicious 🤗 The room is comfortable and clean, the bed is soft, the bathroom smells good, the service is friendly, and I ordered a free mirror art for my husband's birthday 🫶🏻
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. Noneng, Thank you so much for your impressive review. We are delighted to hear that you felt comfortable throughout your stay, from the cleanliness of the room and the comfort of the bed to the friendly service from our team. We were also happy to be a part of your husband's special birthday celebration with our stained-glass painting service. We hope that moment was a wonderful memory for you and your family 🫶🏻. Your compliments on our breakfast are also an encouragement to our kitchen team to continue striving to prepare the best food. We hope to welcome you back to Aston Pasteur Bandung on another occasion. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
Translated by Google Icon
See original
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The food variety is quite extensive and is always fully available until 10 o'clock.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that our diverse menu and breakfast buffet made your stay enjoyable. Your positive feedback encourages us to maintain the quality of our services. We hope to welcome you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung
Translated by Google Icon
See original
A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Very pleasant, great facilities, great service, and overall, I was very happy staying here. Thank you.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us and that the facilities and services met your expectations. Your positive feedback is a source of joy for us and motivates us to continue striving for the best service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
Translated by Google Icon
See original
S***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Well, there's no doubt about staying here. You can even request mirror art. The staff is very responsive and kind.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with your stay, including the convenience of requesting the stained-glass painting and the prompt and friendly service from our staff. Your positive feedback encourages us to continue striving to maintain the quality and provide the best service to all our guests. We hope to welcome you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung
Translated by Google Icon
See original
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
When it comes to Aston Hotels, they're always the best. 😍 From the friendliness of all the staff, the cleanliness, to the delicious, truly kid-friendly food. My picky eater was really helpful because there were so many choices. It just so happened to be my husband's birthday, so he requested a birthday mirror and got one for free. 😍 Thank you, Aston, and always be successful.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted that your stay with us was always a memorable experience, from the friendliness of our staff and the cleanliness to the quality of the food. We are also pleased to be a convenient choice for families, especially with our diverse menu, including options for children with special dietary needs. Your positive review encourages us to maintain the highest quality and provide the best service to all our guests, especially families. We hope to welcome you and your family back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Windi R.
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8.5
/10
Reviewed 3 week(s) ago
The parking lot is quite spacious, so you don't have to worry about parking your car. You can park in the basement or in the parking lot specifically for Aston guests. The food is varied... I love the Choco Danish!
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Ms. Windy R., Thank you for your review. We are delighted to hear that our parking is convenient and that you enjoyed the variety of food we serve, especially the Choco Danish, your favorite. Your positive feedback encourages us to maintain the quality and improve our service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Atak
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10.0
/10
Reviewed 3 week(s) ago
The best, really. I just called my wallet and the staff came straight to my door. Thanks.
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Ms. Murta P., Thank you for your review. We are delighted to hear that your stay was very enjoyable. We especially appreciate our team's ability to promptly notify and track down the lost item. This reflects our commitment to providing the best service and ensuring the comfort and safety of all our guests. Your compliments motivate us to continue striving for the best service. We look forward to welcoming you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Roiz M.
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9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly.. Awesome 👍
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Mr. Roiz M., Thank you for your review. We are delighted to know that the friendliness of our staff left a positive impression on you during your stay. Your compliments motivate us to continue striving to provide the best service to all our guests. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung
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D***u
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
The staff was friendly, the room was spacious, and the location is very strategic.
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Accommodation's Reply
31 Mar 2026
Dear Mr./Ms., Thank you for taking the time to share your review with us. We are delighted to learn that the friendliness of our staff, the spacious room, and our strategic location contributed to a pleasant stay. Your positive feedback serves as a great motivation for us to continuously maintain our quality and further improve our services. We look forward to welcoming you back to Aston Pasteur Bandung on your next visit. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
N***i
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
Maybe I had too high expectations, everything seemed ordinary.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize if your stay did not meet your expectations. Your feedback is invaluable in helping us evaluate and improve our facilities and services to provide a more memorable experience in the future. We hope to welcome you back for a better experience at Aston Pasteur Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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Michael W.
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8.5
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, and strategic location.
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Accommodation's Reply
31 Mar 2026
Dear Mr. Michael W., Thank you for your review. We are delighted to hear that the friendliness of our staff, the cleanliness of the rooms, and the excellent location of the hotel made your stay enjoyable. Your positive feedback encourages us to maintain the quality and improve our services. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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R***a
icon-Staycation
Staycation
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6.9
/10
Reviewed 4 week(s) ago
Room 1022 had no hot water, citing full occupancy, so distribution was limited. The technician came three times, and we had to confirm the results. Finally, I proposed the idea of requesting a bucket and ladle for bathing since we weren't given the option to move rooms. I was very disappointed, and I wouldn't recommend staying here. Furthermore, upon our return, none of the staff was quick to help us lower our suitcases down the hotel stairs to the main road.
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Accommodation's Reply
06 Apr 2026
Dear Valued Guest, Thank you for staying with us and for your valuable feedback. We apologize for the inconvenience you experienced during your stay, particularly the insufficient hot water in your room and the inappropriate service from our staff. We regret that we were unable to provide timely updates on the technical team's efforts to resolve these issues and that we were unable to offer appropriate assistance, such as room changes, which significantly exceeded our hotel's service standards. Furthermore, we apologize for the handling of your luggage by our staff during checkout, especially the delay in the process. Your feedback is very important to us, and we will conduct a thorough review of our hotel facilities and services to prevent such incidents from happening again. We understand your dissatisfaction and will use this experience to improve the quality of our service in the future. We will do our best to regain your trust by providing a more pleasant stay. Thank you, Lenny Sandia, General Manager, Aston Pasteur Hotel
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Silvia W.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
The room was very comfortable. Check-in and check-out were seamless. There are plenty of delicious restaurants around the hotel. Breakfast at the Aston Hotel was top-notch, delicious.
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Accommodation's Reply
01 Apr 2026
Dear Ms. Sylvia W., Thank you for your review. We are delighted to hear that the comfort of your room, the quick check-in and check-out process, and the hotel's location near a variety of restaurants made your stay enjoyable. We also appreciate your comments about the delicious breakfast, which motivates us to continue maintaining the highest quality and service. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung
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