The Zuri Palembang

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Overall Ratings & Reviews The Zuri Palembang

Traveloka (10,200)
Other sources (16)
8.8
Very Good
From 10,200 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.9

Location

9.0

Service and Facilites

8.8

People often mention about The Zuri Palembang
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Distance to City Center (391)
Ambiance (379)
Staff Friendliness (375)
Bedroom (364)
Variety (317)
Bathroom (312)
Taste (310)
Hotel Area (309)
Accessibility (303)
Room Space (303)
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Traveler Reviews The Zuri Palembang

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40
Customer reviews
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Gardner P. M.
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10.0
/10
Reviewed 2 day(s) ago
Service is okay, food is okay, basically everything is okay.
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Accommodation's Reply
22 Oct 2026
Dear Mr. Gardner, Greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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N***o
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Business
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10.0
/10
Reviewed 2 day(s) ago
The service is satisfactory. The rooms are comfortable. The food is varied.
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r***a
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Business
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10.0
/10
Reviewed 3 day(s) ago
Recommended breakfast. Most varied. Frequent discounts. Very comfortable. Thank you, The Zuri.
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Accommodation's Reply
23 Oct 2026
Dear Ms./Mrs. Ra, Sincerely yours, The Zuri Palembang Hotel would like to express our deepest gratitude for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Yon Hendry, General Manager - The Zuri Palembang
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r***a
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Business
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10.0
/10
Reviewed 3 day(s) ago
Recommended breakfast. Most varied. Frequent discounts. Very comfortable. Thank you, The Zuri.
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Accommodation's Reply
23 Oct 2026
Dear Ms./Mrs. Ra, Sincerely yours, The Zuri Palembang Hotel would like to express our deepest gratitude for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Yon Hendry, General Manager - The Zuri Palembang
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r***a
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10.0
/10
Reviewed 3 day(s) ago
Recommended breakfast. Most varied. Frequent discounts. Very comfortable. Thank you, The Zuri.
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Accommodation's Reply
23 Oct 2026
Dear Ms./Mrs. Ra, Sincerely yours, The Zuri Palembang Hotel would like to express our deepest gratitude for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Yon Hendry, General Manager - The Zuri Palembang
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r***a
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10.0
/10
Reviewed 3 day(s) ago
Recommended breakfast. Most varied. Frequent discounts. Very comfortable. Thank you, The Zuri.
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Verified Traveler
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7.0
/10
Reviewed 3 day(s) ago
In terms of service, everything is good, but the restaurant is lacking, such as the chicken and fish main courses are too tough and this is the second time I have eaten here.
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Accommodation's Reply
23 Oct 2026
Dear Mr. G*t, Warm regards from The Zuri Palembang Hotel. Thank you for your continued patronage and for taking the time to share your experience. We are pleased to hear that our overall service met your expectations. However, we regret that the quality of the main courses, particularly the chicken and fish dishes, did not meet your expectations. This feedback is very important to us, and we will forward it to our Food and Beverage team for immediate consideration and evaluation in order to improve the quality of our food in the future. We appreciate your trust and for returning to our restaurant, and we hope to provide you with an even better dining experience on your next visit. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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Andini S.
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10.0
/10
Reviewed 4 day(s) ago
No issues staying at Zuri. Excellent service. Clean rooms. Delicious breakfast.
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Jaya S.
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10.0
/10
Reviewed 4 day(s) ago
This hotel is highly recommended for those seeking a comfortable and quality stay. The rooms are clean, the facilities are adequate, the ambiance is comfortable, and the staff are very friendly. Check-in was also easy and hassle-free. Overall, my stay here was very pleasant and lived up to expectations. Hopefully, the quality of service and cleanliness will continue to be maintained. We will definitely consider staying again in the future.
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Accommodation's Reply
23 Oct 2026
Dear Ms. Jaya S, This is a brief message from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to know that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Yon Hendry, General Manager - The Zuri Palembang
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Tyass A.
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10.0
/10
Reviewed 4 day(s) ago
The front office staff really made it easy to assist with the early check-in process.
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clonning n.
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10.0
/10
Reviewed 5 day(s) ago
Should have checked in from 12 o'clock too.
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Accommodation's Reply
22 Oct 2026
Dear Ms./Mrs. Klonning N., Sincerely yours, The Zuri Palembang Hotel. Thank you for your feedback. We understand that the 2:00 PM check-in and 12:00 PM check-out times may be inconvenient. These times are set to allow our team time to prepare and ensure the cleanliness of the rooms before the next guest arrives. However, if the room is ready earlier, we would be happy to allow you to check in early, subject to room availability. Thank you for your understanding and trust. Sincerely, Yon Hendry - The Zuri Palembang
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Good service, excellent. Strategic location.
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Accommodation's Reply
23 Oct 2026
Dear Ms./Mrs. R*i, Sincerely, The Zuri Palembang Hotel would like to express our deepest gratitude for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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Dian N.
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10.0
/10
Reviewed 5 day(s) ago
clean, friendly staff and cheap
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Accommodation's Reply
22 Oct 2026
Dear Mr. Dien N, With our deepest respect from The Zuri Palembang Hotel, we sincerely thank you for your positive review and feedback. We are delighted to hear that you had a pleasant stay at The Zuri Palembang Hotel. Thank you for your support and we hope to welcome you back again soon. Sincerely, Yon Hendry, General Manager - The Zuri Palembang
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Olvi P.
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10.0
/10
Reviewed 6 day(s) ago
Good and the food is delicious 👍🏻 Location is near the mall.
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Accommodation's Reply
22 Oct 2026
Dear Mr. Olwee P, Sincerely yours, The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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Irnamaulita S.
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10.0
/10
Reviewed 6 day(s) ago
The breakfast menu is extensive and delicious. The hotel rooms are comfortable, neat, and clean. The staff is friendly.
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Accommodation's Reply
22 Oct 2026
Dear Ms. Irnamalita S, Sincerely yours, The Zuri Palembang Hotel. Thank you very much for your 5-star rating and positive review. We are delighted to know you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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Muhammad S.
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10.0
/10
Reviewed 6 day(s) ago
The rooms are comfortable and the food is delicious.
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Accommodation's Reply
22 Oct 2026
Dear Mr. Muhammad S., This is a message from The Zuri Palembang Hotel expressing our sincere gratitude for your positive rating and review. We are delighted to know that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Yon Hendry, General Manager - The Zuri Palembang
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Hendry i. m.
icon-Leisure
Leisure
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10.0
/10
Reviewed 6 day(s) ago
Great location, great food, friendly staff and employees...
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Accommodation's Reply
21 Oct 2026
Dear Valued Guest, Warm greetings from The Zuri Palembang Hotel. Thank you very much for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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Z***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
So far this hotel remains the choice for staying.
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Accommodation's Reply
21 Oct 2026
Dear Mr./Ms. Z*H, This is a message from The Zuri Palembang Hotel expressing our sincere gratitude for your positive rating and review. We are delighted to hear that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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FLyyz F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great, really like the service.
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Accommodation's Reply
20 Oct 2026
Dear Mr./Ms. FLyyz F, This is a message from The Zuri Palembang Hotel expressing our sincere gratitude for your positive rating and review. We are delighted to know that you enjoyed your stay at The Zuri Palembang Hotel. We appreciate your support and hope to welcome you back again soon. Sincerely, Jon Hendry, General Manager - The Zuri Palembang
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My first stay here... Everything was very impressive... Next staycation here again... Just a little disturbed when sleeping, my neighbor in the next room snored so loudly that it could be heard in my room.. 😁
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Accommodation's Reply
16 Oct 2026
Dear Valued Guest, Thank you for taking the time to write a review and choosing The Zuri Palembang Hotel as your accommodation. We greatly appreciate your positive review and are delighted to hear that you had a memorable stay. We apologize for any inconvenience caused by noise from neighboring rooms. Your feedback is invaluable in our ongoing efforts to improve the quality of our service and guest comfort. We look forward to welcoming you back to The Zuri Palembang Hotel and providing you with an even more comfortable and memorable stay. Sincerely, Jon Hendry, General Manager
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Number of reviews per page
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