It was wonderful being so close to the cathedral. Very nice having a pool.

Kinda run down, no privacy, free breakfast is only a little sliced fruit, o.j, and coffee. Limited menu but more available for extra price. Parking is paid, the theres a handicap sign in front that they say you cant use, i did and was fine by the police. Staff isnt fluent on english. No hand soap on site, had no t.p., shower looked scary, toilet barely flushed...

I wasn’t expecting much for the cheap price but I was still disappointed. Ripped and stained sheets, insects flying around the bathroom, toilet didn’t flush, no hot water in the shower. The lobby and common areas are well maintained so I don’t know why the rooms can’t be too.

I'm happy to be near the Cathedral. Room size is good. Swimming pool is topped up and clean. The best is thdt it's quiet, day and night.

Traditional rooms, large, clean. Comfortable queen size bed. I had free breakfast which was just sweet pastry and bowl of fruits for 3 days. Staff was welcoming, but not everyone.

Hotel Mucuy has good lcoation, property is close to the city center, parking is just near by hotel. I wish parking lcoation has been communicated with us before we arrived to the hotel, as it was hussle to find right parking. They should send google location to us about where is parking. Although it say parking is available they didn't say we need to pay additionaly to park our car (120 pessos) Second, room was quite OK, we booked triple room, 2 bed mattraces were OK, but thirtd was aged, old and not comfortable. And thirdly, shower pressure was extremely low, water was barely going, so it was impossible to take a proper shower. AC worked OK in the room, so that's a plus. We didn't use pool so I no comment on that. And we skipped breakfast, so I cannot comment on that, too. For budget travels this might be OK place fora night, but for a longer stay you will be irritated you cannot take normal shower, consider outside is very humid and hot and you need to take shower moment you enter the room. Also water didn't wanna to go in shower cabin, drain was very bad.

It is 2 star hotel. Not much English spoken. Had to ask for change of towel twice during my 5 day stay. Warning: pets allowed in this hotel. Had a dog barking late into the night and then early morning for 2 days! You get what you pay for!

The price point and location are about all I can recommend. It wasn’t very clean, they wouldn’t let me borrow a broom to clean the cockroach from my room and there was no hot water in the shower. I suppose I got what I paid for but I’m not even sure about that. I wouldn’t recommend unless you had no other options in your budget.

No me gustó. No lo recomiendo ni regresaría. Me quedé 5 noches. Hice check in por la noche, y la habitación que me correspondía estaba sucia. Me asignaron una nueva habitación, pero ésta no estaba mejor: Había telarañas en prácticamente todas las esquinas, piso y techo. No hay agua caliente en la regadera. No hay un solo gancho para colgar toallas en el baño. No hay separación para el área de la regadera, por lo que el wc termina empapado al bañarse. El colchón de la cama no es cómodo, se hunde. Las almohadas súper planas. Por las noches encendían como un motor que se encendía y apagaba, casi imposible de ignorar. El personal en general fue amable, pero no compensa la baja calidad del hotel.

Staff at night does not speak English

It is not a matter of “dislike” per se. This is an old, old facility that is being upgraded “ mañana”. For that reason, I could only give the facility two stars. However, there are other aspects to consider. STAFF:10 HVAC:10 DAILEY MAID SERVICE: 10 ONSITE SECURITY:10 BREAKFAST: 9 FACILITY CLEANLINESS: 8 ROOM CLEANLINESS: 8 PROXIMITY TO NUMEROUS RESTAURANT AND VENUES: 10 NEIGHBORHOOD WALKABILITY: 8 Merida, like much of Mexico has narrow, uneven sidewalks that are crumbling. Be careful where you step! I paid for LOCATION & WALKABILITY. Everything else was a bonus! I stayed for 21 days (mid May-Mid June the average daytime temp never dropped below 100F) and for the most part everything was good. Everyday, a staff member asked if I wanted room service if I was still in the room when they came through. Otherwise, they cleaned the room changed the sheets and towels. They have a good breakfast. If I opted to go across the street, I could eat breakfast a Chilakilz. I would stay there again. Muy bien!!

Great place to stay.friendly staff. Nothing fancy,but what do you want for the price. You are right in town.

The toilet stopped flushing, no one came to fix. Only two plugs in the room, one wouldn’t hold a plug so I had to charge electronics in the bathroom. Drapes wouldn’t close, no privacy. No maid service.

Lo peor de lo peor. Llegué con mi reserva y el Sr. De recepción me dijo que no había habitaciones aún viendo mi reserva. Me hizo esperaredia hora y por fin encontró mi nombre y me volvió a confirmar que ya no hay habitaciones. Si más no más . Sr hágale como pueda que aquí no hay lugar. Deberían vetar a estos tipos de hoteles o ponerles una sanción como mínimo para que no se burlen de los huéspedes

Buen lugar agradable

Chambre vieillotte pas propre. Pas de serviettes dans la chambre ni de papier toilette. Il fallait aller demander... Petit déjeuner limité au strict minimum. Je déconseille

La habitación muy descuidada algo sucia el colchón muy malo y las almohadas pésimas. La toalla muy vieja. Definitivamente no regresaría.

La habitación está decente, pero los baños no tenían buen olor, nos quedamos sin agua y nunca me hicieron cambio de sábanas en una semana, es barato así que tampoco exigir tanto

El personal fue amable, el hotel es bonito, ideal para dormir una noche. Creo que a los baños le hace falta mantenimiento

Buen servicio y muy buena ubicación del hotel