Bekizaar Hotel Surabaya

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Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (8,842)
Other sources (40)
8.5
Very Good
From 8,842 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya
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Distance to City Center (298)
Staff Friendliness (275)
Bedroom (248)
Accessibility (243)
Ambiance (239)
Bathroom (229)
Surroundings (221)
Hotel Area (220)
Check-in/out Time (176)
Taste (168)
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Traveler Reviews Bekizaar Hotel Surabaya

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40
Customer reviews
B***y
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10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly. I will definitely come back again.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. B*y, Thank you for your review of Bekisar Hotel Surabaya. We are delighted to hear that the friendliness of our staff left a positive impression on you during your stay. Knowing that you wish to return is a pleasure and motivates us to continue striving for the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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n***a
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Transit
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6.9
/10
Reviewed 3 day(s) ago
Going up to the 3rd floor and entering the room, the smell of cigarettes was very strong.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will return to stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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v***a
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8.8
/10
Reviewed 4 day(s) ago
The location is very strategic, the staff is friendly and helpful, the rooms are clean and the space is sufficient. On the first floor, noise can still be heard from outside the room, the room next door, and from outside the hotel. Better soundproofing would be a plus!
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Accommodation's Reply
21 May 2026
Dear Guest, Thank you very much for staying at Hotel Bekizar (Surabaya). We are delighted to hear that you were satisfied with the hotel's convenient location, clean and tidy rooms, and warm and attentive service. We also appreciate your feedback regarding the noise from the first-floor rooms. We take this issue very seriously and will strive to improve our services to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back to Hotel Bekizar (Surabaya). Thank you again. General Manager Zainur Apandi
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D***a
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10.0
/10
Reviewed 4 day(s) ago
The staff service is very friendly, even willing to help drive me when I'm sick, cool.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. D*a, Thank you for your review of Bekisar Hotel Surabaya. We are very pleased to hear that the friendliness and warm hospitality of our staff made your stay comfortable, especially while you were feeling unwell. Providing the best care and service to our guests is always our top priority. We wish you good health and we hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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V***a
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Staycation
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9.4
/10
Reviewed 4 day(s) ago
The room was clean, comfortable, the AC was cool, the staff was friendly, and most importantly, it was very close to the resort. I'd probably come back here again on my next vacation.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. V*a, Thank you for your review of Bekisar Hotel Surabaya. We are delighted to hear that your clean and comfortable rooms, cool air conditioning, and friendly staff provided you with a pleasant stay. The hotel's location near Tunjungan Plaza was also very convenient for our guests. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi (General Manager)
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F***r
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly.. Very helpful during the check-in and check-out process.. This is the second time I have stayed here.. Very comfortable.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. F*r, Thank you for your review and for your continued trust in choosing Begisar Hotel Surabaya for your stay. We are delighted to hear that you felt comfortable throughout your stay and were satisfied with the friendliness and assistance of our staff, especially during the check-in and check-out process. We look forward to welcoming you back again for an even more memorable stay. Sincerely, Zainul Afandi (General Manager)
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Highly recommended for those of you who are looking for the best accommodation in the city of Surabaya.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. M*a, Thank you for your feedback and positive review. We are delighted that you enjoyed your stay. We hope that Bekisar Hotel Surabaya will always be your best choice when visiting Surabaya. We look forward to welcoming you back again. Sincerely, Zainul Afandi (General Manager)
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J***s
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10.0
/10
Reviewed 1 week(s) ago
The service is great, the rooms are clean and comfortable, the food is delicious
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. J*s, Thank you for your positive review and rating. We are delighted to hear that you were satisfied with the service, cleanliness and comfort of the room, and the food we served. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi (General Manager)
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G***a
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
The rooms are nice and quite comfortable, right in front of Tunjungan Plaza. There's a food stall and live music every Saturday night.
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Accommodation's Reply
18 May 2026
Dear Mr. G*a, Thank you for your review and positive rating. We are delighted to hear that you felt comfortable during your stay and enjoyed the hotel's location opposite Tunjungan Plaza. We are also pleased to hear that you enjoyed the Angkarinkan atmosphere and live music on Saturday nights. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Always stay here when on holiday in Surabaya
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your continued trust in Bekisar Hotel Surabaya. Every time you visit Surabaya, we are delighted that you have chosen us as your accommodation. We hope to welcome you back again and wish you a pleasant stay. Sincerely, Sa'inul Affandi (General Manager)
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Rininta P.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
It's fun, the staff are friendly, and the rooms are clean. Hopefully, it will continue to grow.
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Accommodation's Reply
07 May 2026
Dear Ms. Rininta P., Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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L***l
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10.0
/10
Reviewed 2 week(s) ago
Very very comfortable and the staff are friendly
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1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Mr./Ms. L*l, Thank you for your review of Begisar Hotel Surabaya. Your feedback will help us improve our services in the future. We hope you will return to stay at our hotel again, and we are committed to providing you with the best service. Sincerely, Sainul Affandi (General Manager)
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N***a
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9.0
/10
Reviewed 3 week(s) ago
The room's AC still makes noise, so it's a bit annoying, and the water is a bit yellow.
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. N*a, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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M***a
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10.0
/10
Reviewed 3 week(s) ago
Very enjoyable, and recommend to stay here
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Accommodation's Reply
07 May 2026
Dear Ms. M*ai, Thank you for your review of Bekizaar Surabaya Hotel. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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Verified Traveler
icon-Business
Business
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9.4
/10
Reviewed 3 week(s) ago
Our favorite hotel if we want to go to Surabaya, strategic because it is in front of Tunjungan Plaza
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Accommodation's Reply
07 May 2026
Dear Mr./Mrs. G*t, Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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A***i
icon-Leisure
Leisure
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9.7
/10
Reviewed 4 week(s) ago
The AC is not cold enough.... Please fulfill customer requests such as large beds and orders on the upper floors.
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1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Ms./Mrs. A*i, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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Mita
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Transit
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9.7
/10
Reviewed 4 week(s) ago
The point is, the recommendation is very close, just cross the street at Tunjungan Plaza.
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Accommodation's Reply
24 Apr 2026
Dear Mita, Thank you for your review of Bekisar Hotel Surabaya. Your feedback will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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Pupy E.
icon-Business
Business
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8.7
/10
Reviewed 4 week(s) ago
The food was delicious, there was a lot of food and especially there was porridge which was rare.
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Accommodation's Reply
07 May 2026
Dear Ms./Mrs. Pupi E., Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
A safe and comfortable hotel in the center of Surabaya City
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Accommodation's Reply
24 Apr 2026
Dear Mr/Mrs. M***d, Thank you for your review for Bekizaar Hotel Surabaya, and it will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service. Sincerely yours, Zainul Afandi (General Manager)
A***z
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Located near a popular mall in Surabaya. Easy to find the road, lots of local food around, and the staff is very friendly. In front of the hotel, there is a relaxing area for local food. Need more upgrades for cleanliness because I found hair in my room when checking in.
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Accommodation's Reply
24 Apr 2026
Dear Mr/Mrs.A***z, Thank you for your review for Bekizaar Hotel Surabaya, and it will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service. Sincerely yours, Zainul Afandi (General Manager)
Number of reviews per page
20
40