Dear Mr. Fajar, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff and the cleanliness of the hotel grounds, including the lobby, elevators, and hallways. We are also pleased that the pleasant scent in the lobby left a good impression on you. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Mr./Ms. H*, Thank you for taking the time to write a review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the friendly service of our staff and the hotel's excellent location near Tunjungan Plaza. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Ms. Lily, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, the excellent location near Tunjunggan Plaza, and the reasonable price. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Ms. Rivana C., Thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with the service and warm welcome from our staff, as well as the assistance in showing you to your room. We hope to welcome you back in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Mr. Ajeng T. R., Thank you for taking the time to write a positive review about Bekizaar Surabaya Hotel. We are delighted to hear that the friendliness of our staff, the quick check-in and check-out process, and the hotel's excellent location made your stay enjoyable. We hope to welcome you back on your next stay. Sincerely, The Management Team, Bekizaar Surabaya Hotel

Dear Mr./Ms. N*r, Thank you for your review and feedback. We are delighted to hear that you were satisfied with the cleanliness of the hotel and appreciated our excellent location, directly opposite Tunjungan Plaza and close to various attractions in the city center. We also appreciate your suggestions for your family. We hope that Bekisar Hotel Surabaya will always be your first choice and that of your family when visiting Surabaya. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Valued Guest, Thank you for choosing Bekizaar Hotel Surabaya and for your kind recommendation. We are delighted to know that our hotel is one of your preferred choices when visiting Surabaya. We look forward to welcoming you again on your next visit. Warm regards, Management of Bekizaar Hotel Surabaya

Dear Ms. Revika M., Thank you for your review and compliments. We are delighted to know that our staff provided excellent assistance and service throughout the check-in and check-out process. We hope to welcome you back for your next stay. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Mr./Ms. D*i, Thank you for choosing Bekisar Hotel Surabaya for your third stay. We are delighted to hear that you were satisfied with the cleanliness of your room, the hot water facilities, the excellent location, and the friendly and helpful service from our staff. Your feedback and compliments encourage us to continue striving to maintain cleanliness, comfort, and quality of service. We sincerely hope to welcome you again at Bekisar Hotel Surabaya. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Valued Guest, Thank you very much for your excellent review. We are delighted that you enjoyed your stay at our hotel. We are especially glad that you were impressed with the reasonable prices and excellent location (opposite Tunjungan Plaza). We hope to welcome you again. Thank you once again, The Surabaya Bekiza Hotel Management Team.

Dear Valued Guests, Thank you for your continued trust in Bekisar Hotel Surabaya each time you visit Surabaya. We are delighted to hear that our hotel's excellent location and proximity to various amenities have made your stay even more comfortable. We sincerely hope to welcome you again at Bekisar Hotel Surabaya. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Valued Guest, Thank you for your positive review and compliments. We are delighted to hear that you were satisfied with our service and room amenities, and appreciated Bekisar Hotel Surabaya's excellent location near many tourist attractions. We hope to welcome you back again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Mr./Ms. G*t, Thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with the cleanliness and orderliness of the hotel and the friendly service you received from our staff. We are also glad that Bekisar Hotel Surabaya's excellent location made your stay convenient. Thank you for your compliments 🥰 We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Mr. Harry I.U., Thank you for taking the time to write a review and share your experience with us. We understand the inconvenience you experienced, particularly regarding the car noise, the musty smell in the bathroom, and the uncomfortable air conditioning. We apologize for the inconvenience caused during your stay. We have taken your feedback into consideration and will contact the relevant teams immediately, specifically to check the condition of the air conditioning and the bathroom, and to find ways to reduce noise from the surrounding area of the hotel. Thank you for your feedback. We will use this information in our evaluations to improve guest comfort in the future. Sincerely, The Management Team, Begisar Hotel, Surabaya

Dear Mr. Harry I.U., Thank you for taking the time to write a review and share your experience with us. We understand the inconvenience you experienced, particularly regarding the traffic noise, the musty smell in the bathroom, and the uncomfortable air conditioning. We apologize for any inconvenience that disturbed your sleep during your stay. Your feedback has been noted, and we will contact the relevant departments immediately to check the condition of the air conditioning and bathroom, and try to reduce noise from the surrounding area of the hotel. Thank you for your feedback. This information will be used as a reference for improving customer comfort in the future. Sincerely, The Management Team, Begisar Hotel, Surabaya

Dear Mr. Abrar P., Thank you for taking the time to review and complete our internal survey. We greatly appreciate your feedback and comments. We have taken your comments regarding the layout of the front and reception area, lighting, and improvements to our social media marketing into consideration for future improvements. We are also pleased to hear that you appreciated the excellent location, tranquil atmosphere, and proximity to the business district, restaurants, and Tunjunggan Street of Bekisar Hotel Surabaya. Thank you for your interest and feedback. We hope to continue providing an even better experience for our guests. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Mr./Ms. N*a, Thank you for taking the time to write a review and share your experience with us. We understand your dissatisfaction, particularly regarding the lumps and what you suspect to be bed bugs in your room. We apologize for this unpleasant experience. This complaint is important to us, and we will immediately contact the relevant team to investigate and ensure that the room conditions and cleanliness of the hotel meet our standards. We greatly appreciate your feedback, which will be used to evaluate and improve the quality of our service. Sincerely, The Management Team, Bekisar Hotel, Surabaya

Dear Mr. Kamal R., Thank you for your positive review of Bekisar Hotel Surabaya. We are delighted to hear that you found our hotel's location convenient and suitable for your activities during your stay. We hope to welcome you back again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Valued Guests, Thank you for choosing Bekisar Hotel Surabaya for your stays every time you visit Surabaya. We are delighted to know that our excellent location and proximity to Tunjunggan Plaza are among the reasons you return to stay with us. We appreciate your trust and sincerely hope to welcome you back on your next visit. Sincerely, The Management Team, Bekisar Hotel Surabaya

Dear Mr./Ms. Adicahyono P., Thank you for your positive review. We are delighted to hear that you felt comfortable during your stay and appreciated the hotel's convenient location with easy access to various attractions, including Tunjungan Plaza. We hope to welcome you back to Bekizaar Surabaya Hotel again. Sincerely, The Management Team, Bekizaar Surabaya Hotel