Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for your excellent rating and for recommending Mercure Convention Center Ancol as a holiday destination for families. We are delighted to know that you enjoyed your stay with your children. Providing a comfortable, fun, and memorable experience for families is our commitment, and we are happy that our facilities and services could support your family holiday moments. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for your excellent rating and for sharing your heartwarming feedback with us. We are delighted to know that your family had a fun and memorable holiday experience at Mercure Convention Center Ancol. It is truly our pleasure to be part of creating happy moments and beautiful memories for children and families. Your kind words are a great motivation for our team to continue providing enjoyable activities, comfortable stays, and warm hospitality for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely hope to welcome you and your family back again in the future for more joyful experiences. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you had an enjoyable stay with us and appreciated our convenient location. Our strategic location within the Ancol area is one of the advantages we offer to provide guests with easy access to various family attractions and entertainment options. Your kind feedback is truly appreciated and motivates our team to continue delivering comfortable stays and memorable experiences for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your kind feedback with us. We are delighted to know that you found our hotel team to be friendly and helpful throughout your stay. Your appreciation is truly meaningful for us and serves as great motivation for the entire team to continue providing warm hospitality and attentive service to every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you were impressed with the warm and friendly service provided by our team, starting from our Security, Front Office, Housekeeping, and Restaurant teams. Your appreciation means a lot to us, and we are pleased to know that our colleagues made your stay more enjoyable through their attentive and caring service. We are also happy to hear that you enjoyed our breakfast selection, the variety of children's activities, and our swimming pool facilities. Creating a memorable and enjoyable family experience is always our priority. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced during your arrival and stay. We understand how frustrating it must have been to receive a room that was not fully prepared, especially after your request for a higher floor had been noted. The condition you mentioned regarding the missing drinking water, hair dryer, refrigerator, and bathroom cleanliness does not reflect the service standard we aim to provide. We also regret that the playground facility was unavailable during your stay. Your comments regarding the readiness of the room and facilities have been shared with the relevant departments for immediate review and improvement to ensure better coordination and quality control before welcoming our guests. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We sincerely hope to have another opportunity to welcome you back and provide a much better experience that meets your expectations. Warm regards, Sutiyono Duty Manager Mercure Convention Center Anc

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your positive feedback with us. We are delighted to know that your children enjoyed the facilities we provide and were able to experience memorable moments during their staycation with us. Seeing our young guests happy and excited is one of the greatest rewards for our team. We are committed to continuously providing a fun, comfortable, and family-friendly experience for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another enjoyable staycation filled with exciting experiences. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you enjoyed the swimming pool facility during your stay. We understand that the pool is one of the favorite facilities for our guests, especially families with children who love spending time playing and swimming. We truly appreciate your feedback and hope you and your family had a memorable experience with us. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another enjoyable stay and fun-filled moments with your family. Warm regards, Sutiyono Duty Manager

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for your positive rating. We are delighted to know that you appreciated the friendliness of our team and that your children enjoyed the facilities we provide. Creating a fun and comfortable family experience is always our priority. We also sincerely appreciate your suggestion regarding additional events and activities for children, especially during periods with high guest occupancy. Your feedback is very valuable and has been shared with our team as we continuously evaluate and improve our family programs to provide more engaging experiences for our young guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back and providing an even more enjoyable stay with more memorable activities in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that your children enjoyed their staycation with us and are excited to come back again. Creating fun, memorable, and enjoyable experiences for families is one of our main priorities, and we are happy that our facilities and activities were able to bring happiness to your children. Your kind feedback is a great motivation for our team to continue delivering exceptional hospitality and memorable family moments. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another exciting staycation in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for taking the time to share your experience with us. We are delighted to know that you appreciated the warm service from our team during your arrival. We sincerely appreciate your understanding during the busy check-in period, and we are pleased that the room upgrade with a beach view helped make your stay more enjoyable. Your kind words regarding our friendly staff are truly appreciated and will motivate our team to continue providing attentive and memorable hospitality to every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another wonderful stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your wonderful feedback with us. We are delighted to know that you had an enjoyable family stay and appreciated our complete activities, as well as the delicious breakfast selection. Creating a fun and memorable experience for families is one of our main priorities, and we are happy that our facilities and culinary offerings contributed to your enjoyable stay. Your kind feedback is truly appreciated and motivates our team to continue delivering exceptional hospitality and memorable moments for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for your excellent rating and for sharing your lovely feedback about your stay at Mercure Convention Center Ancol. We are delighted to know that you enjoyed the relaxing beach atmosphere surrounding our hotel. Although the hotel is not directly connected to the beach, we are pleased that the coastal ambiance contributed to a pleasant and memorable stay. Your kind feedback is truly appreciated and serves as great encouragement for our team to continue providing the best hospitality and comfortable experiences for all our guests. We sincerely look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that your children enjoyed the various activities and facilities we provide, especially during the holiday season. Creating a fun and memorable experience for families is always one of our priorities. At the same time, we sincerely apologize for the discomfort you experienced regarding the cleanliness of the bed area. We understand that cleanliness is especially important for guests with allergies, and your feedback has been shared with our Housekeeping team for further attention and improvement to ensure our rooms remain comfortable and well-prepared for every guest. Thank you once again for choosing Mercure Convention Center Ancol and for sharing your valuable comments. We hope to have the opportunity to welcome you and your family back and provide an even more comfortable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your feedback with us. We are delighted to know that you enjoyed our school holiday breakfast promotion, where children could enjoy complimentary breakfast. It is always our goal to provide added value and create memorable family experiences through special offers and family-friendly programs. Your positive feedback is greatly appreciated and encourages our team to continue delivering enjoyable experiences for all of our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another memorable holiday. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your kind feedback. We are truly honored to know that you continue to choose Mercure for your stays and that you find your experience comfortable and convenient. Your continued trust and support are greatly appreciated and serve as a wonderful motivation for our team to consistently deliver exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol