Mercure Convention Center Ancol

Dear Mr. Yuda S., Thank you for choosing Mercure Convention Center Ancol and for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay with us and were satisfied with the service provided by our team. We are especially pleased to hear that our room and Security team were helpful and supportive during your stay. Your perfect rating of 10.0 is a wonderful encouragement for our entire team to continue delivering excellent service and ensuring our guests feel comfortable and well assisted. Thank you once again for your kind review and appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. Eni R., Thank you for choosing Mercure Convention Center Ancol once again and for taking the time to share your detailed feedback. We are truly delighted to know that this was your third stay with us and that you continue to enjoy the family-friendly atmosphere and extensive facilities at Mercure Convention Center Ancol. It is wonderful to hear that you and your family appreciate the variety of activities for both children and adults, our swimming pools, and the convenient access to the beach. Regarding the entrance fee, we understand your concern. Please allow us to clarify that the entrance fee to the Ancol area is managed directly by Ancol Management and is separate from the hotel room rate. We appreciate your understanding and will continue to provide clearer information to our guests regarding the access arrangements. Thank you once again for your continued trust and for sharing your experience. We are very happy to hear that after three visits, you still find Mercure Convention Center Ancol enjoyable and never boring. We look forward to welcoming you and your family back for your next memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share such a detailed and wonderful review. We are delighted to know that you and your family enjoyed your stay with us, especially our clean and comfortable hotel, extensive children’s facilities, fun pool activities, and convenient access to the beach. We are also pleased to hear that you appreciated the variety and taste of our breakfast and the complimentary breakfast benefit for children under 12 years old. At the same time, we sincerely appreciate your constructive feedback regarding the bidet spray in Room 723, which you found to have insufficient water pressure. We apologize for the inconvenience and have noted your feedback for our Engineering team to inspect and address accordingly. Thank you once again for recommending Mercure Convention Center Ancol as a destination for family holidays. We are very happy to know that we could contribute to making your family vacation enjoyable and memorable. We look forward to welcoming you and your family back to Mercure Convention Center Ancol in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. Eni R., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you and your family had such a fun and memorable experience celebrating Independence Day with us. It is wonderful to hear that you enjoyed the various activities, including the family competitions, foam party, and children’s exercise sessions, as well as the many play areas available throughout the hotel. We are also pleased that you appreciated the convenient access to the beach during the weekend and our complimentary breakfast benefit for children under 12 years old. Thank you once again for your kind feedback and for choosing Mercure Convention Center Ancol for your family holiday. We are happy to hear that you would like to return with your extended family, and we look forward to welcoming you all back for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. Rena H., Thank you for choosing Mercure Convention Center Ancol and for sharing your wonderful feedback. We are truly delighted to know that you were very satisfied with your stay and enjoyed the warm and friendly service provided by our team. It is also wonderful to hear that you appreciated our wide range of facilities and play areas, as well as the variety of food available at our restaurant. Your perfect rating of 10.0 is a wonderful encouragement for our entire team to continue creating enjoyable and memorable experiences for our guests. Thank you once again for your kind review and support. We look forward to welcoming you back to Mercure Convention Center Ancol for another fantastic stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for sharing your wonderful feedback. We are truly delighted to know that you were very satisfied with your stay and that you are already planning to visit us again. Your perfect rating of 10.0 is a wonderful encouragement for our entire team to continue delivering excellent service and memorable experiences. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable and satisfying stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for sharing your lovely feedback. We are delighted to know that you enjoyed our anniversary cake and that everything went well during your stay. It is wonderful to hear that the cake added a special touch to your celebration. Thank you once again for your kind words and appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable and memorable experience. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We are delighted to know that you had a great experience during your stay and truly appreciate your excellent rating of 9.4. We are, however, sorry to hear that the refrigerator in your room was not functioning properly. We understand that this inconvenience may have affected your overall comfort. Please rest assured that your feedback has been noted and will be shared with our Engineering team for further inspection and necessary improvement to ensure all room facilities are functioning properly. Thank you once again for your kind feedback and positive rating. We look forward to welcoming you back to Mercure Convention Center Ancol and providing you with an even more comfortable and enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We are delighted to know that you had a good experience during your stay and appreciate your positive rating of 9.1. At the same time, we sincerely apologize for the inconvenience caused by the refrigerator not functioning properly in your room. We understand that having all room amenities working properly is important for a comfortable stay. Your feedback has been noted and will be shared with our Engineering team for further inspection and improvement to ensure that our facilities are maintained in good working condition. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Convention Center Ancol and provide you with an even more comfortable and enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. Muhamad F. S., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are pleased to know that you had a good experience during your stay. We truly appreciate your feedback regarding the room rate for the ocean-view rooms and understand your concern that the price did not fully meet your expectations. Room rates are determined based on various factors, including room type, demand, and prevailing market conditions. Nevertheless, your suggestion regarding more competitive pricing is valuable to us and will be shared with our management team for consideration. We sincerely appreciate your recommendation and your willingness to consider staying with us again. We hope to have the opportunity to welcome you back to Mercure Convention Center Ancol and provide an even more satisfying experience. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your detailed feedback. We sincerely apologize that your experience during the peak season did not meet your expectations. We understand how frustrating it must have been to experience a long queue during check-in, followed by additional waiting for your room to be ready, and another queue when collecting your room key. We also understand your concern regarding the limited seating in the lobby. In addition, we are sorry that the high occupancy resulted in a crowded breakfast area and swimming pool, and that you felt the breakfast selection was not sufficiently varied for a four-star hotel. Your feedback regarding the capacity of our public facilities in relation to the number of guests during full occupancy is particularly valuable. We will share your comments with the relevant departments and management team for further evaluation, including queue management, room readiness, lobby capacity, breakfast operations, and the use of our recreational facilities during peak periods. We truly appreciate your observation that, apart from these concerns, your overall experience was still "so far so good." Your honest feedback helps us identify areas that require improvement, especially during high-occupancy periods. Thank you once again for your valuable comments and understanding. We sincerely hope to have the opportunity to welcome you again and provide you with a smoother, more comfortable, and enjoyable experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share such a wonderful and heartfelt review. We are truly delighted to know that you felt warmly welcomed and enjoyed a comfortable and memorable stay with us. Your kind words about the friendliness, helpfulness, and attentiveness of our team mean a great deal to us. We are especially grateful for your appreciation of Panji, Ira, Frans, Raini, Citra, Vira, Dwi, and Amel. Your recognition of their warm hospitality and excellent service will certainly be shared with each of them as a wonderful motivation to continue delivering memorable experiences to our guests. Thank you once again for your perfect rating, kind words, and appreciation of our team's efforts. We look forward to welcoming you back to Mercure Convention Center Ancol and creating another wonderful stay for you in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you appreciated the cleanliness of our hotel, the friendliness of our team, and our facilities for children. We are especially pleased to hear that you enjoyed our swimming pool and the various play facilities available for our little guests. Creating a comfortable, fun, and family-friendly experience is very important to us, and your kind feedback is a wonderful encouragement for our entire team. Thank you once again for your kind words and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for sharing your wonderful experience with us. We are delighted to know that you enjoyed our strategic location, with easy access to Dufan and Ancol Beach, making it convenient for your family getaway. We are also pleased to hear that you found your room comfortable, our team friendly, and our facilities family- and kids-friendly. It is especially rewarding to know that we were able to accommodate your requests for the mirror art, non-smoking room, and early check-in. We are happy that these thoughtful touches contributed to a more comfortable and enjoyable stay for you and your family. Your kind appreciation means a great deal to our entire team and motivates us to continue providing warm hospitality and memorable experiences for our guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are truly delighted to know that you had an enjoyable stay with us. It is rewarding to hear that you appreciated the friendliness and helpfulness of our team, the cleanliness and comfort of your room, as well as the wide variety of breakfast options. We are also pleased that you and your family enjoyed our children's play area and clean swimming pool. Your kind words are a great source of motivation for our entire team to continue providing exceptional hospitality and memorable experiences for all our guests. Thank you once again for your thoughtful feedback. We sincerely look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for your wonderful review and for choosing Mercure Convention Center Ancol. We are delighted to hear that you had a pleasant stay with us and enjoyed our family-friendly atmosphere, swimming pool, and foam party. It is always our goal to create fun and memorable experiences for guests of all ages. We truly appreciate your kind feedback and look forward to welcoming you and your family back for another enjoyable stay at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol for your first stay and for sharing your wonderful review with us. We are delighted to know that you had such an enjoyable experience. It is great to hear that you enjoyed the variety of activities available, found the hotel comfortable, and were pleased with your Ocean View room. Knowing that your first stay with us was a memorable one truly means a lot to our team. We sincerely appreciate your kind words and look forward to welcoming you back for another relaxing and enjoyable stay with your family at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. We deeply regret the disappointment you experienced regarding your connecting room request and the delay in the availability of your rooms upon your arrival. While we always do our best to accommodate special requests such as connecting rooms, they are subject to availability and, unfortunately, on that day we were unable to fulfill your request due to high occupancy. We also understand how frustrating it must have been to arrive at 1:00 PM and find that your rooms were not yet ready, and we sincerely apologize for the inconvenience this caused. Your comments have been shared with our Front Office team for further evaluation so that we can improve our room allocation and communication processes, especially during busy periods. Please rest assured that your feedback is taken seriously, as guest satisfaction remains our highest priority. We are truly sorry that we let you down on this occasion. We hope you will give us another opportunity in the future to restore your confidence and provide you with the quality experience that Mercure Convention Center Ancol strives to deliver. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are delighted to know that you had an enjoyable stay and that you would recommend our hotel for a family getaway. Your perfect rating and kind words are truly appreciated and serve as great motivation for our team to continue providing memorable experiences and warm hospitality to every guest. We sincerely look forward to welcoming you and your family back to Mercure Convention Center Ancol for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We are delighted to know that you had a pleasant and enjoyable stay with us. Your excellent rating is truly appreciated and motivates our team to continue delivering memorable experiences for all our guests. At the same time, we sincerely apologize that the cleanliness of our swimming pool did not meet your expectations. Please rest assured that your feedback has been shared with our Recreation and Engineering teams for immediate follow-up to ensure the pool cleanliness is maintained at the highest standard. Thank you once again for your valuable feedback. We truly appreciate your comments as they help us continuously improve our facilities and services. We look forward to welcoming you back to Mercure Convention Center Ancol for an even better stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol