Mercure Convention Center Ancol

Hotels
8.3
/10
Very Good
9,568 reviews

What Guests Say About Their Stay

Staff Friendliness (331)
Family Friendly (328)
Room Space (318)
Bedroom (296)

DEWI 9.

10.0
/ 10
Recommended for taking the family on vacation ♥️ Super friendly service, really like it, very good.
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I***e

10.0
/ 10
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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nugie M.

9.7
/ 10
Recommended, taste 5 star, good for meeting and family, good staff & good service, keep on rolling.

Febriany N.

10.0
/ 10
The hotel staff was friendly, and check-in was quick. The room was very clean and smelled fresh, with spotless sheets and towels. The toilet was clean and odor-free. The sofa was also clean and odor-free. The food was delicious and varied. We received a birthday cake at our request when booking, and we chose to have it delivered to our room. Recommended hotel.
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Verified Traveler

8.5
/ 10
Spacious, comfortable rooms, delicious and varied food, ample amenities, very friendly staff, and lots of fun activities for kids. It met expectations. Thank you.
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In the Area
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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430

Main Facilities

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Swimming Pool
Parking
WiFi
Staying at Mercure Convention Center Ancol is a good choice when you are visiting Ancol. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430
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Discover the Perfect Stay at Mercure Convention Center Ancol

Planning a trip to Jakarta and looking for a comfortable, well-located, and amenity-rich hotel? Look no further than the **Mercure Convention Center Ancol**. This fantastic establishment offers a blend of modern comfort and convenient access to the city's vibrant attractions, making it an ideal choice for both business and leisure travellers. Whether you're in town for a conference, a family holiday, or a solo adventure, Mercure Convention Center Ancol promises a memorable experience. Room rates at Mercure Convention Center Ancol start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Mercure Convention Center Ancol Location

Nestled in the bustling Ancol district of North Jakarta, Mercure Convention Center Ancol boasts a prime location that puts you right in the heart of the action. Situated at Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430, the hotel is approximately 15 kilometres from Jakarta's city centre, offering a convenient escape from the urban hustle while remaining easily accessible. For those relying on public transport, the nearest major train station is a short ride away, and the hotel is well-connected by various transportation networks, making it simple to explore the city. The atmosphere here is one of vibrant energy, with the hotel being in close proximity to entertainment hubs and waterfront attractions, perfect for those seeking a lively and engaging stay. Much like staying near Sydney's Darling Harbour or Melbourne's Southbank, Mercure Convention Center Ancol places you at the nexus of recreation and convenience.

Mercure Convention Center Ancol Facilities & Services

Facilities for guests at Mercure Convention Center Ancol are designed to cater to every need, ensuring a comfortable and enjoyable stay. * **Swimming Pool:** Take a refreshing dip in the outdoor swimming pool, perfect for unwinding after a day of exploring. Open daily from 7:00 AM to 7:00 PM. * **Fitness Centre:** Stay active during your travels at the well-equipped fitness centre. Available 24/7 for your convenience. * **Kids' Club:** Keep the little ones entertained at the dedicated kids' club, offering a safe and fun environment. Open from 9:00 AM to 5:00 PM daily. * **Meeting & Event Spaces:** For business travellers, the hotel offers extensive convention facilities and meeting rooms. * **On-site Parking:** Secure on-site parking is available for guests, with a daily fee of AUD $10. * **Wi-Fi:** Complimentary Wi-Fi is available throughout the hotel.

Mercure Convention Center Ancol Room Types

A diverse range of room types of Mercure Convention Center Ancol are available to suit every traveller's preference. Whether you're travelling solo, as a couple, or with family, you'll find the perfect accommodation. * **Deluxe Room:** Offering comfortable bedding and modern amenities, these rooms typically come with a City View or partial Ocean View. All rooms are strictly non-smoking. Bathtubs are available in select Deluxe Rooms. * **Executive Room:** These rooms provide enhanced comfort and space, often with premium views. Non-smoking. Bathtubs are available in select Executive Rooms. * **Suite:** For those seeking extra luxury and space, the Suites offer separate living areas and premium amenities. Non-smoking. Bathtubs are a standard feature in all Suites. * **Family Room:** Designed for families, these rooms offer ample space and can accommodate multiple guests. Non-smoking. Bathtubs may be available in select Family Rooms. Please note that Mercure Convention Center Ancol does not currently offer pet-friendly rooms.

Mercure Convention Center Ancol Dining & Restaurants

Indulge your taste buds with the culinary delights offered at Mercure Convention Center Ancol. The hotel features a variety of dining options to satisfy every palate. * **Restaurant Name:** Enjoy a delightful breakfast buffet featuring a wide array of local and international dishes. Breakfast is served from 6:00 AM to 10:00 AM, with an estimated price of AUD $25 per person. * **Lobby Lounge:** A relaxed setting for light snacks, coffee, and evening drinks. Open from 10:00 AM to 11:00 PM. * **Poolside Bar:** Sip on refreshing cocktails and enjoy light bites while lounging by the pool. Open from 11:00 AM to 6:00 PM.

Mercure Convention Center Ancol Nearby Attractions and Activities

The vibrant Ancol area and its surroundings offer a plethora of attractions and activities for visitors. Here are some highlights near Mercure Convention Center Ancol: * **Ancol Dreamland:** A sprawling amusement park offering thrilling rides, water attractions, and entertainment for all ages. * **Sea World Ancol:** Explore the fascinating underwater world with a diverse collection of marine life. * **Dufan (Fantasy World):** Jakarta's premier theme park, known for its exciting roller coasters and family-friendly attractions. * **Jakarta Aquarium & Safari:** Discover a unique blend of aquatic life and safari experiences. * **Pasar Seni Ancol (Ancol Art Market):** Browse local crafts, art, and souvenirs at this vibrant market. If you are looking for other activities around Mercure Convention Center Ancol, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Mercure Convention Center Ancol from the Airport

Getting to Mercure Convention Center Ancol from the airport is straightforward, with several convenient options available. The primary airport serving Jakarta is Soekarno-Hatta International Airport (CGK). * **Airport Transfer Service:** Mercure Convention Center Ancol can arrange a private airport transfer service for your convenience. This is a seamless way to reach the hotel directly. For pricing and booking, please contact the hotel directly. This service offers a stress-free journey, akin to booking a private car service from Sydney Airport. * **Ride-hailing Services:** You can easily book a ride-hailing service through your smartphone. This is a popular and often cost-effective option, similar to using ride-sharing apps in Australia. The journey typically takes around 45-60 minutes, depending on traffic, and may cost approximately AUD $20-$30. * **Metered Taxis:** Official metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. The cost is comparable to ride-hailing services. * **Airport Shuttle Buses:** While less direct, some airport shuttle bus services may operate towards the Ancol area, requiring a short onward journey by taxi or ride-hailing service. For more information on getting around, explore airport transfer services or Mercure Convention Center Ancol airport transfer.

Summary of Why You Should Choose to Stay at Mercure Convention Center Ancol

Choosing Mercure Convention Center Ancol for your Jakarta stay offers a multitude of benefits, ensuring a comfortable, convenient, and enjoyable experience. * **Prime Location:** Situated in the vibrant Ancol district, offering easy access to entertainment and attractions. * **Excellent Facilities:** Enjoy a swimming pool, fitness centre, and family-friendly amenities. * **Comfortable Rooms:** A variety of well-appointed room types to suit all needs. * **Convenient Access:** Close proximity to major transport links and attractions. * **Great Value:** Competitive pricing, especially with the new user promo. Discover the best Room availability at Mercure Convention Center Ancol and start Planning your trip today. For seamless Booking Mercure Convention Center Ancol, consider using Traveloka. Book budget hotels in Jakarta and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Mercure Convention Center Ancol

Others Mercure Convention Center Ancol
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Mercure Convention Center Ancol

Important Note

Entrance access fees to Ancol area is at the charge of the guests.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Convention Center Ancol
10
Another facilities in Mercure Convention Center Ancol
Concierge, Express check-in, Express check-out, Outdoor pool, Children play area

Frequently asked questions about Mercure Convention Center Ancol

What are available facilities at Mercure Convention Center Ancol?
There are top facilites at Mercure Convention Center Ancol such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Convention Center Ancol?
The standard check-in time at Mercure Convention Center Ancol is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Convention Center Ancol?
Mercure Convention Center Ancol has a 4.0-star rating.
How many floors does Mercure Convention Center Ancol have?
Mercure Convention Center Ancol has 10.
Does Mercure Convention Center Ancol have parking?
Yes, Mercure Convention Center Ancol does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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Mercure Convention Center Ancol reviews and ratings

8.4
Very Good
From 9,370 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Mercure Convention Center Ancol
All
Family Friendly (242)
Staff Friendliness (241)
Room Space (215)
Bedroom (211)
Surroundings (195)
Ambiance (195)
Bathroom (189)
Activity Option (184)
Variety (184)
Hotel Area (183)
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Traveller Reviews Mercure Convention Center Ancol

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40
Customer reviews
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 hour(s) ago
An old hotel still in good condition and well-maintained. It's a great choice if you want to explore the Ancol area.
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Ardhi y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 hour(s) ago
Friendly service while the children play in the service with heart.
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1 people find it helpful
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Room upgraded! Ocean view, and very spacious. Thank you!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for choosing Mercure Convention Center Ancol as your accommodation. We are delighted to know that you enjoyed the complimentary room upgrade, as well as the spacious room and beautiful ocean view. It is always rewarding to hear that our guests had a pleasant and comfortable stay. We also sincerely appreciate your feedback, which will be shared with our team as part of our ongoing efforts to continuously improve our service quality and guest experience. We look forward to welcoming you back again for an even more memorable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Cool, friendly staff and great atmosphere for kids.
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DEWI 9.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Recommended for taking the family on vacation ♥️ Super friendly service, really like it, very good.
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Dewi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
One of the best staycation options for families in Jakarta. The biggest highlight is definitely the kids' entertainment facilities. There were plenty of activities to keep the children engaged, from face and hand painting, balloon art, to arcade games. For families with young kids, this hotel offers great value and convenience. Ratings: Kids Entertainment: 9/10, Room Cleanliness: 9/10, Lobby & Public Area Cleanliness: 7.5/10 (understandable during the high season period with heavy guest traffic), Service: 9/10, Value for Money: 10/10. I truly appreciate the team's attention to detail. My requests for a high-floor room, Hollywood bed setup, mirror art, and birthday compliment were all accommodated nicely, making the stay feel extra special. The room was clean and comfortable, breakfast was included for 2 adults and 2 children, and the additional complimentary activities for kids made the overall package feel like an excellent deal. Location-wise, it's a one-stop holiday destination in Ancol, Jakarta. Easy access to various attractions while still offering plenty of activities within the hotel area itself. Overall, a great family-friendly hotel with excellent value for money. We would happily stay here again.
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n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
One of the best hotel choices to enjoy Ancol.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your positive review of Mercure Convention Center Ancol. We are delighted to know that our hotel is one of your preferred choices for enjoying the Ancol area. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Stayed for 5 days and 4 nights, everything was fine. Breakfast was just okay. On the last day, it was really busy, probably because the next day was a holiday, so the queue to enter the restaurant was long. The room was also really cold, even though it was set to cool, but it was still cold. Everything was fine, my kids were happy, and so was I. Thank you.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol as your home during your 5-night stay. We are delighted to learn that you and your family had an enjoyable experience with us. It is especially rewarding to know that our security team, reception staff, and all team members provided friendly and helpful service from the moment you arrived. We are also pleased that you found the room comfortable, spacious, clean, and cool, and that your children had a great time enjoying our swimming pool facilities. Your kind comments regarding our food selection and the hospitality of our team are truly appreciated. Feedback such as yours motivates us to continue delivering memorable experiences to all our guests. We sincerely thank you for your trust and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your experience during your 5-night stay at Mercure Convention Center Ancol. We are delighted to know that you and your family enjoyed your stay with us while accompanying your child’s event. It is wonderful to hear that our security team, reception staff, and all team members provided friendly and helpful service throughout your visit. We are also pleased that you found the room comfortable, spacious, clean, and equipped with a well-functioning air conditioner. Your positive comments regarding our swimming pool and the happiness it brought to your children are especially rewarding for us. We are glad that the facilities contributed to an enjoyable family stay. We also appreciate your feedback about the variety and taste of our food offerings, which will help us continue improving our dining experience. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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nugie M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good service, good F&B, taste 5-star. Keep on rocking!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your wonderful review and for giving us a perfect score. We are delighted to know that you enjoyed our service and were impressed with our Food & Beverage offerings. Your compliment regarding the 5-star taste of our dishes is truly rewarding and will be shared with our culinary and service teams as motivation to continue delivering memorable dining experiences. Your encouraging words, “Keep on rocking!”, mean a lot to us and inspire our team to consistently provide the best hospitality for all our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Theresia P. G.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 1 week(s) ago
I found the breakfast to be very lacking in variety. This was the first time I'd had to wait in a very long line for breakfast. The bread was almost gone, the fruit wasn't fresh, and the omelets were made too thick. I thought staying here for 200,000 Rupiah per person would be a pleasant experience, but it turned out to be a dud. I highly recommend this breakfast.
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Accommodation's Reply
22 Jun 2026
Dear Ms. Theresia P. G., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize that your breakfast experience did not meet your expectations. We regret the inconvenience caused by the long queues, limited food variety, unavailable bread, the quality of the fruit, and the omelet preparation that did not meet your preference. Your comments are very important to us and have been shared with our Food & Beverage team for immediate review and improvement. We are committed to enhancing our breakfast offerings, maintaining product quality, and managing restaurant capacity more effectively to ensure a more enjoyable dining experience for all our guests. We understand your disappointment, especially considering the value and expectations associated with your stay. Please accept our sincere apologies for falling short of the experience you anticipated. Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Zaeni Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Fun for the family. Worth the money.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for choosing Mercure Convention Center Ancol for your family stay. We are pleased to know that you found your stay enjoyable and considered it worth the money. At the same time, we noticed that your rating indicates there may have been aspects of your experience that did not fully meet your expectations. We sincerely apologize if there were any shortcomings during your visit. Your feedback is valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you and your family back in the future and provide an even better experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Overall good, room and food. Location is superb, beachfront, right beside the Ancol Beach. However, our room was not soundproof as the sound of people talking and TV shows can be heard. Not too loud but noticeable.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your experience and for giving us such a great rating. We are delighted to know that you enjoyed our rooms, food, and especially our beachfront location next to Ancol Beach. However, we sincerely apologize for the inconvenience caused by the soundproofing issue in your room. Your feedback regarding noise from neighboring rooms has been well noted and will be shared with our team for further evaluation and improvement, as we continuously strive to enhance our guest comfort. We truly appreciate your constructive input and hope to have the pleasure of welcoming you back for an even more comfortable and seamless stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
D***k
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
ada entertainment area for kids.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your review and for your positive rating. We are glad to know that you noticed and enjoyed our kids’ entertainment area, as we always strive to provide a family-friendly environment for our guests. We also appreciate your score of 8.5, and we take note that there is still room for us to improve your overall experience. Your feedback is very important for us to continuously enhance our facilities and services, especially for families and children’s activities. We hope to have another opportunity to welcome you back and provide you with an even more enjoyable stay in the future. Warm regards, Sutiyono Duty Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Maybe because it was a long holiday, there was a huge queue for breakfast.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for sharing your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize for the inconvenience you experienced during breakfast, especially the long queue during the holiday period. We understand how this can affect the comfort of your stay. Please be assured that during peak seasons, we continuously adjust our breakfast operations by adding seating capacity and optimizing service flow to reduce waiting time. Your feedback is very valuable for us to improve our guest experience, and we will review our arrangements more closely to ensure smoother service during busy periods. We truly appreciate your visit and hope to have another opportunity to welcome you back with a much more seamless experience. Warm regards, Sutiyono Duty Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Everything was fine, but I don't know if it's just me or what. At breakfast, I asked for an omelet and was given one that wasn't very well-shaped, broken, and very small. However, someone with a slightly oriental face was given a large, neat omelet.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your review and for choosing to stay at Mercure Convention Center Ancol. We truly appreciate your feedback and your rating. We are pleased to know that your overall stay was satisfactory. However, we sincerely apologize for the inconvenience you experienced during breakfast, particularly regarding the omelet preparation and presentation. This is certainly not the standard of consistency and quality we aim to deliver. Regarding your concern about perceived differences in service, please allow us to assure you that we apply the same level of attention and service to all guests without exception. Your feedback has been shared with our culinary and service teams for immediate review and reinforcement of our standard procedures to ensure consistency in food presentation and guest treatment. Thank you once again for your valuable input. We hope to have another opportunity to welcome you back and provide a more consistent and improved experience in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
E***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is a kid-friendly hotel with lots of fun games for kids to play. It's so much fun!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for giving us a perfect score at Mercure Convention Center Ancol. We are very pleased to know that you found our hotel kid-friendly and that your children enjoyed the various facilities and play activities provided. Your kind feedback is truly appreciated and serves as a great motivation for our team to continuously deliver enjoyable experiences, especially for families. We look forward to welcoming you and your family back for another pleasant stay in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Ratih K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
A truly kid-friendly hotel, with free face painting, a foam party, and lots of other kids' games. Check-in was fast, and the staff were all friendly. You could also request mirror art for your birthday, and you'll get a slice of Mercure's birthday cake. I'll definitely be back. Thank you, Mercure 💕
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P***P
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
There are play areas for children and adults, as well as two gyms. Afy helped us check in and out.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for sharing your review and for giving us a great rating. We are delighted to know that you enjoyed our facilities, including the children's playground, adult recreational areas, and our gym facilities. We are also pleased to hear that Afy was able to assist you during both your check-in and check-out process. Your kind recognition will certainly be shared with her as motivation to continue delivering excellent service. We truly appreciate your positive feedback and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
You won't go wrong choosing this type of room, the room is spacious, there is a balcony, the kids are happy playing in the pool, and the hotel facilities.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol for your family stay. We are delighted to know that you were happy with the spacious room, balcony, swimming pool, and our hotel facilities. It is especially rewarding to hear that your children enjoyed their time at the pool and around the hotel, as creating memorable family experiences is one of our priorities. Your positive feedback motivates us to continue providing the best service and facilities for all our guests. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Number of reviews per page
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8.4
Very Good
From 9,370 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Mercure Convention Center Ancol
All
Family Friendly (242)
Staff Friendliness (241)
Room Space (215)
Bedroom (211)
Surroundings (195)
Ambiance (195)
Bathroom (189)
Activity Option (184)
Variety (184)
Hotel Area (183)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 hour(s) ago
An old hotel still in good condition and well-maintained. It's a great choice if you want to explore the Ancol area.
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Ardhi y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 hour(s) ago
Friendly service while the children play in the service with heart.
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1 people find it helpful
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Room upgraded! Ocean view, and very spacious. Thank you!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for choosing Mercure Convention Center Ancol as your accommodation. We are delighted to know that you enjoyed the complimentary room upgrade, as well as the spacious room and beautiful ocean view. It is always rewarding to hear that our guests had a pleasant and comfortable stay. We also sincerely appreciate your feedback, which will be shared with our team as part of our ongoing efforts to continuously improve our service quality and guest experience. We look forward to welcoming you back again for an even more memorable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Cool, friendly staff and great atmosphere for kids.
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DEWI 9.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Recommended for taking the family on vacation ♥️ Super friendly service, really like it, very good.
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Dewi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
One of the best staycation options for families in Jakarta. The biggest highlight is definitely the kids' entertainment facilities. There were plenty of activities to keep the children engaged, from face and hand painting, balloon art, to arcade games. For families with young kids, this hotel offers great value and convenience. Ratings: Kids Entertainment: 9/10, Room Cleanliness: 9/10, Lobby & Public Area Cleanliness: 7.5/10 (understandable during the high season period with heavy guest traffic), Service: 9/10, Value for Money: 10/10. I truly appreciate the team's attention to detail. My requests for a high-floor room, Hollywood bed setup, mirror art, and birthday compliment were all accommodated nicely, making the stay feel extra special. The room was clean and comfortable, breakfast was included for 2 adults and 2 children, and the additional complimentary activities for kids made the overall package feel like an excellent deal. Location-wise, it's a one-stop holiday destination in Ancol, Jakarta. Easy access to various attractions while still offering plenty of activities within the hotel area itself. Overall, a great family-friendly hotel with excellent value for money. We would happily stay here again.
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n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
One of the best hotel choices to enjoy Ancol.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your positive review of Mercure Convention Center Ancol. We are delighted to know that our hotel is one of your preferred choices for enjoying the Ancol area. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering excellent service and memorable experiences to our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Stayed for 5 days and 4 nights, everything was fine. Breakfast was just okay. On the last day, it was really busy, probably because the next day was a holiday, so the queue to enter the restaurant was long. The room was also really cold, even though it was set to cool, but it was still cold. Everything was fine, my kids were happy, and so was I. Thank you.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol as your home during your 5-night stay. We are delighted to learn that you and your family had an enjoyable experience with us. It is especially rewarding to know that our security team, reception staff, and all team members provided friendly and helpful service from the moment you arrived. We are also pleased that you found the room comfortable, spacious, clean, and cool, and that your children had a great time enjoying our swimming pool facilities. Your kind comments regarding our food selection and the hospitality of our team are truly appreciated. Feedback such as yours motivates us to continue delivering memorable experiences to all our guests. We sincerely thank you for your trust and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
I***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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1 people find it helpful
Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for sharing your experience during your 5-night stay at Mercure Convention Center Ancol. We are delighted to know that you and your family enjoyed your stay with us while accompanying your child’s event. It is wonderful to hear that our security team, reception staff, and all team members provided friendly and helpful service throughout your visit. We are also pleased that you found the room comfortable, spacious, clean, and equipped with a well-functioning air conditioner. Your positive comments regarding our swimming pool and the happiness it brought to your children are especially rewarding for us. We are glad that the facilities contributed to an enjoyable family stay. We also appreciate your feedback about the variety and taste of our food offerings, which will help us continue improving our dining experience. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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nugie M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good service, good F&B, taste 5-star. Keep on rocking!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your wonderful review and for giving us a perfect score. We are delighted to know that you enjoyed our service and were impressed with our Food & Beverage offerings. Your compliment regarding the 5-star taste of our dishes is truly rewarding and will be shared with our culinary and service teams as motivation to continue delivering memorable dining experiences. Your encouraging words, “Keep on rocking!”, mean a lot to us and inspire our team to consistently provide the best hospitality for all our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Theresia P. G.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 1 week(s) ago
I found the breakfast to be very lacking in variety. This was the first time I'd had to wait in a very long line for breakfast. The bread was almost gone, the fruit wasn't fresh, and the omelets were made too thick. I thought staying here for 200,000 Rupiah per person would be a pleasant experience, but it turned out to be a dud. I highly recommend this breakfast.
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Accommodation's Reply
22 Jun 2026
Dear Ms. Theresia P. G., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize that your breakfast experience did not meet your expectations. We regret the inconvenience caused by the long queues, limited food variety, unavailable bread, the quality of the fruit, and the omelet preparation that did not meet your preference. Your comments are very important to us and have been shared with our Food & Beverage team for immediate review and improvement. We are committed to enhancing our breakfast offerings, maintaining product quality, and managing restaurant capacity more effectively to ensure a more enjoyable dining experience for all our guests. We understand your disappointment, especially considering the value and expectations associated with your stay. Please accept our sincere apologies for falling short of the experience you anticipated. Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Zaeni Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Fun for the family. Worth the money.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for choosing Mercure Convention Center Ancol for your family stay. We are pleased to know that you found your stay enjoyable and considered it worth the money. At the same time, we noticed that your rating indicates there may have been aspects of your experience that did not fully meet your expectations. We sincerely apologize if there were any shortcomings during your visit. Your feedback is valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you and your family back in the future and provide an even better experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Overall good, room and food. Location is superb, beachfront, right beside the Ancol Beach. However, our room was not soundproof as the sound of people talking and TV shows can be heard. Not too loud but noticeable.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your experience and for giving us such a great rating. We are delighted to know that you enjoyed our rooms, food, and especially our beachfront location next to Ancol Beach. However, we sincerely apologize for the inconvenience caused by the soundproofing issue in your room. Your feedback regarding noise from neighboring rooms has been well noted and will be shared with our team for further evaluation and improvement, as we continuously strive to enhance our guest comfort. We truly appreciate your constructive input and hope to have the pleasure of welcoming you back for an even more comfortable and seamless stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
D***k
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
ada entertainment area for kids.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your review and for your positive rating. We are glad to know that you noticed and enjoyed our kids’ entertainment area, as we always strive to provide a family-friendly environment for our guests. We also appreciate your score of 8.5, and we take note that there is still room for us to improve your overall experience. Your feedback is very important for us to continuously enhance our facilities and services, especially for families and children’s activities. We hope to have another opportunity to welcome you back and provide you with an even more enjoyable stay in the future. Warm regards, Sutiyono Duty Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Maybe because it was a long holiday, there was a huge queue for breakfast.
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1 people find it helpful
Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for sharing your feedback regarding your recent stay at Mercure Convention Center Ancol. We sincerely apologize for the inconvenience you experienced during breakfast, especially the long queue during the holiday period. We understand how this can affect the comfort of your stay. Please be assured that during peak seasons, we continuously adjust our breakfast operations by adding seating capacity and optimizing service flow to reduce waiting time. Your feedback is very valuable for us to improve our guest experience, and we will review our arrangements more closely to ensure smoother service during busy periods. We truly appreciate your visit and hope to have another opportunity to welcome you back with a much more seamless experience. Warm regards, Sutiyono Duty Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Everything was fine, but I don't know if it's just me or what. At breakfast, I asked for an omelet and was given one that wasn't very well-shaped, broken, and very small. However, someone with a slightly oriental face was given a large, neat omelet.
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1 people find it helpful
Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your review and for choosing to stay at Mercure Convention Center Ancol. We truly appreciate your feedback and your rating. We are pleased to know that your overall stay was satisfactory. However, we sincerely apologize for the inconvenience you experienced during breakfast, particularly regarding the omelet preparation and presentation. This is certainly not the standard of consistency and quality we aim to deliver. Regarding your concern about perceived differences in service, please allow us to assure you that we apply the same level of attention and service to all guests without exception. Your feedback has been shared with our culinary and service teams for immediate review and reinforcement of our standard procedures to ensure consistency in food presentation and guest treatment. Thank you once again for your valuable input. We hope to have another opportunity to welcome you back and provide a more consistent and improved experience in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
E***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is a kid-friendly hotel with lots of fun games for kids to play. It's so much fun!
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest Thank you for taking the time to share your review and for giving us a perfect score at Mercure Convention Center Ancol. We are very pleased to know that you found our hotel kid-friendly and that your children enjoyed the various facilities and play activities provided. Your kind feedback is truly appreciated and serves as a great motivation for our team to continuously deliver enjoyable experiences, especially for families. We look forward to welcoming you and your family back for another pleasant stay in the future. Kind regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Ratih K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
A truly kid-friendly hotel, with free face painting, a foam party, and lots of other kids' games. Check-in was fast, and the staff were all friendly. You could also request mirror art for your birthday, and you'll get a slice of Mercure's birthday cake. I'll definitely be back. Thank you, Mercure 💕
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4 people find it helpful
P***P
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
There are play areas for children and adults, as well as two gyms. Afy helped us check in and out.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for sharing your review and for giving us a great rating. We are delighted to know that you enjoyed our facilities, including the children's playground, adult recreational areas, and our gym facilities. We are also pleased to hear that Afy was able to assist you during both your check-in and check-out process. Your kind recognition will certainly be shared with her as motivation to continue delivering excellent service. We truly appreciate your positive feedback and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
You won't go wrong choosing this type of room, the room is spacious, there is a balcony, the kids are happy playing in the pool, and the hotel facilities.
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2 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol for your family stay. We are delighted to know that you were happy with the spacious room, balcony, swimming pool, and our hotel facilities. It is especially rewarding to hear that your children enjoyed their time at the pool and around the hotel, as creating memorable family experiences is one of our priorities. Your positive feedback motivates us to continue providing the best service and facilities for all our guests. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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