Mercure Convention Center Ancol

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8.4
/10
Very Good
9,542 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
We've stayed at this hotel many times because of its excellent service and family-friendly atmosphere. If I may have one suggestion for improvement, it would be to offer guests free TIJA entry. This is because our primary destination for staying at the Mercure Hotel is the Mercure. Thank you for your consideration.
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Rena H.

10.0
/ 10
I was very satisfied with my stay at the Mercure Ancol Hotel. The service was friendly, the facilities were plentiful, and the restaurant had a wide variety of food.
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R***i

9.7
/ 10
The hotel staff was very friendly, and the hotel was clean. The children's play facilities and swimming pool were all excellent.
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T***a

8.5
/ 10
The location is very strategic, close to Dufan and Ancol Beach, making it easy for a family vacation. Our stay was quite satisfying, with comfortable rooms and friendly staff. The facilities are also kid-friendly, so children can enjoy their stay comfortably. It's perfect for a family staycation. Thank you to the Mercure Ancol team for accommodating our requests for mirror art, a non-smoking room, and early check-in.
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siti d. a.

8.5
/ 10
The hotel staff is very friendly and very helpful, the rooms are clean and comfortable, the breakfast has a lot of menus, the children's play area is okay, the swimming pool is also clean.
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In the Area
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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430

Main Facilities

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Swimming Pool
Parking
WiFi
Staying at Mercure Convention Center Ancol is a good choice when you are visiting Ancol. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430
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Mercure Convention Center Ancol Rates per Night

Mercure Convention Center Ancol room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Mercure Convention Center Ancol hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Mercure Convention Center Ancol Location & Address

Mercure Convention Center Ancol is located at Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430. It's situated in the Jakarta Utara area of Indonesia, known for its vibrant attractions and coastal views. The hotel is approximately 17 km from the city center.

How to go to Mercure Convention Center Ancol from Airport

Need to figure out the best way to get to Mercure Convention Center Ancol from Soekarno-Hatta International Airport? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, depending on your budget and time constraints:

  • Taxi (Most Direct): A taxi is the most straightforward option. You can easily find a taxi at the airport. The journey will take around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient): Ride hailing services are readily available in Jakarta. Simply book a ride through the app, and a driver will pick you up from the airport. This is a comfortable and relatively quick option.
  • Airport Bus (Budget-Friendly): The DAMRI airport bus offers a more affordable way to reach Ancol. Look for the bus heading towards Ancol and alight at the nearest stop. From there, you can take a short taxi or ride hailing to the hotel.
  • Train (Potentially Fastest During Peak Hours): The airport train connects Soekarno-Hatta International Airport to several stations in Jakarta. You can take the train to a station like Jakarta Kota and then continue your journey to Mercure Convention Center Ancol by taxi or ride hailing. This can be the fastest option during peak traffic hours.

Tips: For the most convenient route, especially if you have luggage, consider a taxi or ride hailing. If you're on a budget, the airport bus is a good choice. During rush hour, the train to Jakarta Kota followed by a taxi might be the quickest option.

Mercure Convention Center Ancol Reviews & Summary

Looking for all about hotel Mercure Convention Center Ancol before you book? You're in the right place. Reading hotel reviews is a great way to get a feel for what to expect during your stay.

Guests consistently praise the hotel for its excellent location, especially its proximity to Ancol Dreamland. Many appreciate the spacious and well-maintained rooms, as well as the friendly and helpful staff. The hotel's convention facilities are also a major draw for business travellers. A standout feature is the large swimming pool and the variety of dining options available. One recent review mentioned, "The location was perfect for our family vacation, and the kids loved the pool! The staff were incredibly attentive, and the breakfast buffet was delicious."

Mercure Convention Center Ancol Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Mercure Convention Center Ancol offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

  • Superior Room: These rooms offer comfortable accommodation with city views. Available in both smoking and non-smoking options.
  • Deluxe Room: Slightly larger than the Superior Rooms, these rooms often include additional amenities and may offer views of the sea. Bathtubs are available in some Deluxe Rooms.
  • Executive Suite: These suites provide a separate living area and bedroom, offering more space and privacy. Some suites include bidets in the bathrooms.
  • Family Suite: Designed for families, these suites offer ample space and may include multiple beds or a separate kids' area.
  • Accessible Room: These rooms are designed to accommodate guests with disabilities and include features such as wider doorways and grab bars in the bathrooms.

Please note that Mercure Convention Center Ancol is not a pet-friendly hotel. Additional charges may apply for extra beds or other specific requests.

Hotel Facilities in Mercure Convention Center Ancol

Mercure Convention Center Ancol boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From relaxation to recreation, the hotel facilities cater to both adults and children. Here's a list of what you can expect:

  • Swimming Pool: A large outdoor swimming pool, perfect for a refreshing dip. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center: A well-equipped gym with cardio and weight training equipment. Open 24 hours.
  • Spa: Indulge in a relaxing massage or treatment at the hotel spa. Operating hours: 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • Kids' Club: A dedicated play area for children with supervised activities. Open from 9:00 AM to 6:00 PM.
  • Business Center: Offering a range of services including printing, photocopying, and meeting room rentals.
  • Free Wi-Fi: Available throughout the hotel.
  • On-site Parking: Complimentary parking for hotel guests.

Hotel Buffet or Restaurant/Cafe in Mercure Convention Center Ancol

When it comes to dining, Mercure Convention Center Ancol offers a variety of options to satisfy your cravings. Whether you're looking for a hearty hotel buffet, a casual hotel cafe, or a more formal hotel restaurant experience, you'll find something to suit your taste.

  • Sunda Kelapa Restaurant: This restaurant serves a mix of Indonesian and international cuisine. The hotel buffet breakfast is served here daily, priced at approximately SGD 25 per person. Open for breakfast, lunch, and dinner.
  • Columbus Cafe: A relaxed cafe offering coffee, pastries, and light snacks. Open from 7:00 AM to 10:00 PM.
  • Ocean Bar: Enjoy cocktails and light bites with a view of the sea. Open from 5:00 PM to 1:00 AM.

Sunda Kelapa Restaurant is known for its Nasi Goreng and Gado-Gado. Don't miss the chance to try these signature dishes!

Mercure Convention Center Ancol Airport pickups and How to Book

Looking for hotels with airport shuttle services? Mercure Convention Center Ancol offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and estimated time of arrival, and the hotel will arrange for a driver to meet you at the airport. The cost of the airport transfer varies depending on the type of vehicle and distance, so it's best to confirm the price when you book. You can book this service through Traveloka when you make your room booking.

Nearby MRT Station & Bus Stops

Getting around Jakarta is easy with the city's extensive public transportation network. If you're looking for the nearest MRT station or nearby bus station to Mercure Convention Center Ancol, here's what you need to know:

  • Nearest MRT Station: The nearest MRT station is Kampung Bandan Station, approximately 6 km from the hotel. From there, you can take a taxi or ride hailing to the hotel.
  • Nearest Bus Stops: Several bus stops are located along Jalan RE Martadinata, within walking distance of the hotel. These bus stops are served by TransJakarta buses.

To use the TransJakarta buses, you'll need a public transport card, such as a JakCard or e-money card. These cards can be purchased and topped up at most TransJakarta bus stops and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Jakarta Utara offers a variety of nearby places to go that are perfect for kids and adults alike. Here are a few nearby sightseeing places to consider:

  • Dunia Fantasi (Dufan): A popular amusement park with thrilling rides and attractions. Located within Ancol Dreamland, just a short distance from the hotel. Entry price: Approximately SGD 25 per person.
  • Sea World Ancol: Discover marine life at this aquarium, featuring a variety of sea creatures and interactive exhibits. Located within Ancol Dreamland. Entry price: Approximately SGD 20 per person.
  • Atlantis Water Adventure: A water park with slides, pools, and other water-based activities. Located within Ancol Dreamland. Entry price: Approximately SGD 18 per person.
  • Jakarta Bird Land: Get up close with a variety of bird species from around the world. Located approximately 10 km from the hotel. Entry price: Approximately SGD 15 per person.
  • Museum Fatahillah (Jakarta History Museum): Learn about the history of Jakarta at this museum housed in a former colonial building. Located approximately 15 km from the hotel. Entry price: Approximately SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Mercure Convention Center Ancol (Jakarta Utara)

Craving some delicious food? Jakarta Utara has plenty of nearby dining options to satisfy your appetite. From trendy cafes and restaurants to authentic local food, you'll find something to please your palate.

Cafes/Restaurants:

  • Starbucks: A well-known coffee chain offering a variety of coffee drinks, pastries, and snacks. Located in several malls near Ancol.
  • Pizza Hut: A popular pizza restaurant serving a range of pizzas, pasta dishes, and appetizers. Located in various locations throughout Jakarta Utara.
  • Hoka Hoka Bento: A Japanese fast-food chain offering bento boxes, sushi, and other Japanese dishes. Located in several malls near Ancol.

Local Street Food:

  • Nasi Goreng: Fried rice with various toppings such as chicken, shrimp, and vegetables.
  • Satay: Grilled skewers of marinated meat served with peanut sauce.
  • Soto Ayam: Chicken soup with noodles, vegetables, and spices.
  • Gado-Gado: A salad of boiled vegetables, tofu, and tempeh served with peanut sauce.
  • Ketoprak: A vegetarian dish made with tofu, rice noodles, and peanut sauce.

Shopping places near Mercure Convention Center Ancol (Jakarta Utara)

Looking for some retail therapy? Jakarta Utara offers a variety of nearby shopping destinations, from modern malls to traditional markets. Whether you're looking for designer brands or local souvenirs, you'll find it here.

  • Mall of Indonesia (MOI): A large shopping mall with a wide range of stores, restaurants, and entertainment options. Located approximately 8 km from the hotel.
  • Emporium Pluit Mall: A modern shopping mall with a variety of international and local brands. Located approximately 10 km from the hotel.
  • Pasar Pagi Mangga Dua: A wholesale market selling a variety of goods, including clothing, electronics, and household items. Located approximately 12 km from the hotel.

Other Places to Stay Near Mercure Convention Center Ancol

If Mercure Convention Center Ancol isn't quite what you're looking for, don't worry! There are plenty of other affordable hotels nearby to choose from. Here are a few options to consider:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan: Offering luxurious accommodations and world-class service.
  • Hotel Indonesia Kempinski Jakarta: A historic hotel with a prime location in the city center.
  • Grand Hyatt Jakarta: Featuring elegant rooms and a wide range of amenities.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Holiday Inn Express Jakarta Pluit Citygate: A comfortable and convenient option for budget-conscious travellers.
  • Swiss-Belhotel Mangga Besar: Offering modern accommodations and a range of facilities.
  • Best Western Plus Kemayoran Hotel: Featuring comfortable rooms and a convenient location near the Jakarta International Expo.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Amaris Hotel Mangga Dua Square: A budget-friendly option with clean and comfortable rooms.
  • Ibis Styles Jakarta Mangga Dua Square: Offering stylish accommodations at an affordable price.
  • Pop! Hotel Kelapa Gading: A trendy hotel with a focus on design and affordability.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Whether you're visiting Jakarta for business or pleasure, Mercure Convention Center Ancol offers a comfortable and convenient base for your stay. With its excellent location, a wide range of facilities, and friendly service, it's a great choice for travellers of all types. Hotel availability can vary, especially during peak season, so it's always a good idea to book in advance to secure your preferred room type.

Ready to start planning your trip? Make your hotel reservations through Traveloka for the best deals and a hassle-free booking experience. With Traveloka, you can easily compare prices, read reviews, and find the perfect hotel for your needs. Don't wait, book your stay today and experience all that Jakarta has to offer!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure!

All facilities in Mercure Convention Center Ancol

Others Mercure Convention Center Ancol
Others

Kids and Pets

  • Babysitting

Things to Do

  • Outdoor pool
  • Children play area

General

  • Swimming pool

Public Facilities

  • WiFi in public area
  • Parking

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Mercure Convention Center Ancol

Important Note

Entrance access fees to Ancol area is at the charge of the guests.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Convention Center Ancol
10
Another facilities in Mercure Convention Center Ancol
Babysitting, Outdoor pool, Children play area, Swimming pool, WiFi in public area

Frequently asked question in Mercure Convention Center Ancol

What are available facilities at Mercure Convention Center Ancol?
There are top facilites at Mercure Convention Center Ancol such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Convention Center Ancol?
The standard check-in time at Mercure Convention Center Ancol is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Convention Center Ancol
Mercure Convention Center Ancol has a 4.0-star rating.
How many floors does Mercure Convention Center Ancol have?
Mercure Convention Center Ancol has 10.
Are there any parking spots at Mercure Convention Center Ancol ?
Yes: Yes, there are parking spots at Mercure Convention Center Ancol
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More Reviews from Other Guests in Mercure Convention Center Ancol

8.5
Very Good
From 9,344 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Mercure Convention Center Ancol
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Family Friendly (290)
Staff Friendliness (283)
Room Space (254)
Bedroom (250)
Surroundings (231)
Ambiance (231)
Bathroom (220)
Hotel Area (217)
Activity Option (216)
Variety (212)
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Traveler Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
Robi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
I want to go back again, the kids are happy.
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly, the atmosphere is nice.
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J***F
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Fun for a family vacation, lots of kids activities.
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Accommodation's Reply
25 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your wonderful review! We are delighted to know that you had a fun family holiday with us and enjoyed the variety of activities available for children. Creating memorable experiences for families is something we truly value, and we are happy that our child-friendly facilities helped make your stay more enjoyable. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for more fun-filled moments and wonderful memories. Best regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Adriansyah A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Great place for family vacation.
Find this review helpful?
Accommodation's Reply
25 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and kind feedback. We are delighted to know that you consider our hotel a great place for a family vacation. Providing a comfortable and enjoyable experience for families is one of our priorities, and we are happy to be part of your precious family moments. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable stay. Best regards, Iin Widiasih Sutiyono Mercure Convention Center Ancol
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 day(s) ago
Seamless check-in process, nice place to stay.
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
It's okay for a 4-star hotel, although the breakfast is mediocre. It's a bit messy, and the cleaning wasn't done quickly enough by the previous owner. The swimming pool is decent, though.
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Accommodation's Reply
21 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our swimming pool facilities. However, we sincerely apologize that the breakfast selection did not fully meet your expectations and that the cleanliness and room preparation were not as prompt as they should have been. We understand the importance of a well-prepared room and a satisfying breakfast experience. Your comments will be shared with our Housekeeping and Food & Beverage teams to improve room readiness, cleaning efficiency, and breakfast quality. We truly appreciate your feedback and hope to have another opportunity to welcome you back for a more comfortable and enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
L***k
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Room with the best view. It's really fun here, although it was a bit scary at first because you had to go outside and the door was difficult to open, but that was quickly resolved. Thank you.
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Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your excellent rating and for sharing your experience. We are delighted to know that you enjoyed the beautiful view and had a fun stay with us. However, we sincerely apologize for the inconvenience you experienced upon arrival when the door was difficult to open. We are glad that the issue was resolved promptly, and we appreciate your understanding and patience. Your feedback is valuable to us as we continuously strive to improve our facilities and ensure a comfortable and pleasant experience for every guest. We look forward to welcoming you back to Mercure Convention Center Ancol for an even better stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We've stayed at this hotel many times because of its excellent service and family-friendly atmosphere. If I may have one suggestion for improvement, it would be to offer guests free TIJA entry. This is because our primary destination for staying at the Mercure Hotel is the Mercure. Thank you for your consideration.
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2 people find it helpful
Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and continued trust in Mercure Convention Center Ancol. We are delighted to know that you have stayed with us on many occasions and consistently enjoyed our friendly service and family-friendly atmosphere. We sincerely appreciate your suggestion regarding complimentary entrance tickets to Taman Impian Jaya Ancol (TIJA) for hotel guests. We understand that the entrance fee is an important consideration, especially for guests who choose our hotel as their main destination. Your feedback is valuable, and we will share it with the relevant team for further consideration and coordination with Ancol management. Thank you once again for your loyalty and constructive feedback. We look forward to welcoming you and your family back for many more enjoyable stays. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
V***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
We've never had a bad stay at a Mercure before. However, yesterday we found a shoe stain on the side of our bed (as pictured). We also happened to have a smoking room, so the cigarette smell persisted. Perhaps we should have noted that we didn't get a smoking room. Otherwise, it was safe and fine. The service was excellent, as usual.
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Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your continued trust in Mercure Convention Center Ancol and for sharing your feedback. We are pleased to know that you were satisfied with our service, as always. However, we sincerely apologize for the shoe stain you found beside the bed and the lingering cigarette smell in your room. These conditions do not reflect the cleanliness and comfort we strive to provide. Your feedback will be shared with our Housekeeping team to reinforce room inspections and ensure greater attention to detail. We also appreciate your note regarding your room preference. For your future stays, we recommend requesting a non-smoking room in advance, subject to availability, so our team can make the necessary arrangements. Thank you for your understanding and valuable feedback. We look forward to welcoming you back and providing you with an even more comfortable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
a***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The exciting hotel to holiday with children.
2 people find it helpful
Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your excellent rating and kind feedback. We are delighted to know that you found Mercure Convention Center Ancol an exciting place to enjoy a holiday with your children. We always strive to create enjoyable and memorable experiences for families, and your appreciation means a lot to our team. We look forward to welcoming you and your family back for another fun-filled stay at Mercure Convention Center Ancol! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I didn't have time to stay overnight because I had other business.
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1 people find it helpful
Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for choosing Mercure Convention Center Ancol and for sharing your feedback. We understand that unexpected matters prevented you from staying with us on this occasion. We hope everything went smoothly with your other commitments, and we look forward to welcoming you on your next visit so you can experience our facilities and hospitality firsthand. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
T***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
All the services are excellent. The facilities are also great.
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Accommodation's Reply
19 Oct 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and positive feedback. We are delighted to know that you were satisfied with our service and enjoyed the facilities we provide. Your appreciation is a great encouragement for our team to continue delivering excellent service and memorable experiences to all our guests. We look forward to welcoming you back to Mercure Convention Center Ancol for another wonderful stay! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
L***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Enjoyed staying here, lots of games for the kids, friendly staff, delicious food.
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Accommodation's Reply
12 Sep 2026
Dear Valued Guest, Thank you very much for your perfect 100 rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay with us, especially our children’s activities and entertainment facilities. It is also wonderful to hear that you found our staff friendly and our food delicious. Your appreciation is truly encouraging for our team and motivates us to continue providing a memorable family experience at Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
ADRIANTO
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly, but unfortunately, the balcony door we got didn't lock, and we couldn't move rooms. The amenities and price were reasonable, but they seemed less so compared to the in-room amenities and bathroom amenities. However, so far, I'm quite satisfied.
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1 people find it helpful
Accommodation's Reply
12 Sep 2026
Dear Valued Guest, Thank you for your excellent rating and for sharing your feedback with us. We are pleased to know that you were satisfied with your overall stay and that you found our hotel staff friendly and welcoming. However, we sincerely apologize for the inconvenience caused by the balcony door in your room that could not be properly locked, as well as the inconvenience of not being able to move to another room at the time. We also appreciate your comments regarding the in-room facilities and bathroom amenities. Your feedback is valuable to us and has been shared with the relevant teams for further review and improvement. Thank you once again for your understanding and constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
b***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The location is very strategic and the surrounding area is amazing. The rooms are clean and well-maintained. Breakfast variety and taste should be improved.
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2 people find it helpful
U***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 7 week(s) ago
The initial arrival was a bit disappointing, with the staff lacking in friendliness and the room size. But the swimming pool and complimentary pillows made up for it.
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2 people find it helpful
Accommodation's Reply
12 Sep 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your feedback and for your excellent 89/100 rating. We are pleased to know that your overall experience became more enjoyable, particularly with our swimming pool and the complimentary pillow provided during your stay. At the same time, we sincerely apologize that your initial arrival experience did not meet your expectations, especially regarding the friendliness of our staff and the room size. We understand that a warm welcome and comfortable accommodation are important aspects of a pleasant stay. Your feedback has been shared with our Front Office and relevant teams for further attention and improvement. We truly appreciate your honest feedback and are glad that our facilities helped make your stay more enjoyable. We look forward to welcoming you back and providing you with a more satisfying experience from the moment you arrive. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
E***a
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The food is a bit pricey for fried rice at 150/portion.
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Accommodation's Reply
14 Sep 2026
Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your feedback. We sincerely appreciate your comment regarding the price of our food, particularly the nasi goreng. We understand that the value and pricing of our menu are important aspects of the overall guest experience, and we regret that the price did not meet your expectations. Your feedback is valuable to us and will be shared with our Food & Beverage team for further evaluation, particularly regarding the balance between menu pricing, portion, quality, and guest expectations. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back to Mercure Convention Center Ancol and provide you with a more satisfying dining experience in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
Sansiane D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Thank you for a wonderful honeymoon.....
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Accommodation's Reply
14 Sep 2026
Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol to celebrate your honeymoon and for sharing your lovely feedback with us. We are delighted to know that you had a wonderful and memorable honeymoon experience at our hotel. It was truly our pleasure to be part of such a special moment in your journey together. We wish you both a lifetime of happiness, love, and beautiful memories together. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable occasions in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
M***o
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10.0
/10
Reviewed 8 week(s) ago
It's great, the kids really love the pool.
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1 people find it helpful
Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for your perfect 10.0 rating and for sharing your wonderful feedback with us. We are delighted to know that you and your family had a great stay and, especially, that the children really enjoyed our swimming pool. It is always a pleasure to hear that our family-friendly facilities can create fun and memorable moments for our young guests. Your kind feedback is a great motivation for our team to continue providing enjoyable experiences for families. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another fun and memorable stay! 😊 Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
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Yuda S.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The service is great, the rooms and security are helpful.
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1 people find it helpful
Accommodation's Reply
28 Aug 2026
Dear Mr. Yuda S., Thank you for choosing Mercure Convention Center Ancol and for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay with us and were satisfied with the service provided by our team. We are especially pleased to hear that our room and Security team were helpful and supportive during your stay. Your perfect rating of 10.0 is a wonderful encouragement for our entire team to continue delivering excellent service and ensuring our guests feel comfortable and well assisted. Thank you once again for your kind review and appreciation. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol
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