Mercure Convention Center Ancol

Hotels
9.1
/10
Exceptional
9,277 reviews

What Guests Say About Their Stay

Staff Friendliness (301)
Family Friendly (300)
Room Space (290)
Bedroom (268)

Febriany N.

10.0
/ 10
The hotel staff was friendly, and check-in was quick. The room was very clean and smelled fresh, with spotless sheets and towels. The toilet was clean and odor-free. The sofa was also clean and odor-free. The food was delicious and varied. We received a birthday cake at our request when booking, and we chose to have it delivered to our room. Recommended hotel.
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Verified Traveler

8.5
/ 10
Spacious, comfortable rooms, delicious and varied food, ample amenities, very friendly staff, and lots of fun activities for kids. It met expectations. Thank you.
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Nurvianna

9.4
/ 10
Very satisfied with my stay here. The food is delicious, the service is friendly, and there are plenty of activities for kids besides swimming in the mini water park. Highly recommended.
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Radityo S.

8.2
/ 10
The hotel was very nice. Beds are nice, rooms are clean, spacious space, and sea view from the balcony. Thank you Mercure 👍

Sharon M.

10.0
/ 10
a hotel that is very suitable for families, starting from comfortable rooms, an interesting swimming pool for children (there is a bubble bath and a fun slide) there is also an indoor arcade, volleyball court, sandpit, face painting, balloons and clowns) it was very exciting, the children were also happy and asked to stay again another time. thank you Mercure Ancol.. always success.
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In the Area
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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430

Main Facilities

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Swimming Pool
Parking
WiFi
Staying at Mercure Convention Center Ancol is a good choice when you are visiting Ancol. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430
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Mercure Convention Center Ancol Rates per Night

Mercure Convention Center Ancol room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Mercure Convention Center Ancol hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Mercure Convention Center Ancol Location & Address

Mercure Convention Center Ancol is located at Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430. It's situated in the Jakarta Utara area of Indonesia, known for its vibrant attractions and coastal views. The hotel is approximately 17 km from the city center.

How to go to Mercure Convention Center Ancol from Airport

Need to figure out the best way to get to Mercure Convention Center Ancol from Soekarno-Hatta International Airport? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, depending on your budget and time constraints:

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You can easily find a taxi at the airport. The journey will take around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Jakarta. Simply book a ride through the app, and a driver will pick you up from the airport. This is a comfortable and relatively quick option.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a more affordable way to reach Ancol. Look for the bus heading towards Ancol and alight at the nearest stop. From there, you can take a short taxi or ride hailing to the hotel.
  • Train (Potentially Fastest During Peak Hours):

    The airport train connects Soekarno-Hatta International Airport to several stations in Jakarta. You can take the train to a station like Jakarta Kota and then continue your journey to Mercure Convention Center Ancol by taxi or ride hailing. This can be the fastest option during peak traffic hours.

Tips:

For the most convenient route, especially if you have luggage, consider a taxi or ride hailing. If you're on a budget, the airport bus is a good choice. During rush hour, the train to Jakarta Kota followed by a taxi might be the quickest option.

Mercure Convention Center Ancol Reviews & Summary

Looking for all about hotel Mercure Convention Center Ancol before you book? You're in the right place. Reading hotel reviews is a great way to get a feel for what to expect during your stay.

Guests consistently praise the hotel for its excellent location, especially its proximity to Ancol Dreamland. Many appreciate the spacious and well-maintained rooms, as well as the friendly and helpful staff. The hotel's convention facilities are also a major draw for business travellers. A standout feature is the large swimming pool and the variety of dining options available. One recent review mentioned, "The location was perfect for our family vacation, and the kids loved the pool! The staff were incredibly attentive, and the breakfast buffet was delicious."

Mercure Convention Center Ancol Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Mercure Convention Center Ancol offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

  • Superior Room:

    These rooms offer comfortable accommodation with city views. Available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, these rooms often include additional amenities and may offer views of the sea. Bathtubs are available in some Deluxe Rooms.
  • Executive Suite:

    These suites provide a separate living area and bedroom, offering more space and privacy. Some suites include bidets in the bathrooms.
  • Family Suite:

    Designed for families, these suites offer ample space and may include multiple beds or a separate kids' area.
  • Accessible Room:

    These rooms are designed to accommodate guests with disabilities and include features such as wider doorways and grab bars in the bathrooms.

Please note that Mercure Convention Center Ancol is not a pet-friendly hotel. Additional charges may apply for extra beds or other specific requests.

Hotel Facilities in Mercure Convention Center Ancol

Mercure Convention Center Ancol boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From relaxation to recreation, the hotel facilities cater to both adults and children. Here's a list of what you can expect:

  • Swimming Pool:

    A large outdoor swimming pool, perfect for a refreshing dip. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    A well-equipped gym with cardio and weight training equipment. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Operating hours: 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • Kids' Club:

    A dedicated play area for children with supervised activities. Open from 9:00 AM to 6:00 PM.
  • Business Center:

    Offering a range of services including printing, photocopying, and meeting room rentals.
  • Free Wi-Fi:

    Available throughout the hotel.
  • On-site Parking:

    Complimentary parking for hotel guests.

Hotel Buffet or Restaurant/Cafe in Mercure Convention Center Ancol

When it comes to dining, Mercure Convention Center Ancol offers a variety of options to satisfy your cravings. Whether you're looking for a hearty hotel buffet, a casual hotel cafe, or a more formal hotel restaurant experience, you'll find something to suit your taste.

  • Sunda Kelapa Restaurant:

    This restaurant serves a mix of Indonesian and international cuisine. The hotel buffet breakfast is served here daily, priced at approximately SGD 25 per person. Open for breakfast, lunch, and dinner.
  • Columbus Cafe:

    A relaxed cafe offering coffee, pastries, and light snacks. Open from 7:00 AM to 10:00 PM.
  • Ocean Bar:

    Enjoy cocktails and light bites with a view of the sea. Open from 5:00 PM to 1:00 AM.

Sunda Kelapa Restaurant is known for its Nasi Goreng and Gado-Gado. Don't miss the chance to try these signature dishes!

Mercure Convention Center Ancol Airport pickups and How to Book

Looking for hotels with airport shuttle services? Mercure Convention Center Ancol offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and estimated time of arrival, and the hotel will arrange for a driver to meet you at the airport. The cost of the airport transfer varies depending on the type of vehicle and distance, so it's best to confirm the price when you book. You can book this service through Traveloka when you make your room booking.

Nearby MRT Station & Bus Stops

Getting around Jakarta is easy with the city's extensive public transportation network. If you're looking for the nearest MRT station or nearby bus station to Mercure Convention Center Ancol, here's what you need to know:

  • Nearest MRT Station:

    The nearest MRT station is Kampung Bandan Station, approximately 6 km from the hotel. From there, you can take a taxi or ride hailing to the hotel.
  • Nearest Bus Stops:

    Several bus stops are located along Jalan RE Martadinata, within walking distance of the hotel. These bus stops are served by TransJakarta buses.

To use the TransJakarta buses, you'll need a public transport card, such as a JakCard or e-money card. These cards can be purchased and topped up at most TransJakarta bus stops and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Jakarta Utara offers a variety of nearby places to go that are perfect for kids and adults alike. Here are a few nearby sightseeing places to consider:

  • Dunia Fantasi (Dufan):

    A popular amusement park with thrilling rides and attractions. Located within Ancol Dreamland, just a short distance from the hotel. Entry price: Approximately SGD 25 per person.
  • Sea World Ancol:

    Discover marine life at this aquarium, featuring a variety of sea creatures and interactive exhibits. Located within Ancol Dreamland. Entry price: Approximately SGD 20 per person.
  • Atlantis Water Adventure:

    A water park with slides, pools, and other water-based activities. Located within Ancol Dreamland. Entry price: Approximately SGD 18 per person.
  • Jakarta Bird Land:

    Get up close with a variety of bird species from around the world. Located approximately 10 km from the hotel. Entry price: Approximately SGD 15 per person.
  • Museum Fatahillah (Jakarta History Museum):

    Learn about the history of Jakarta at this museum housed in a former colonial building. Located approximately 15 km from the hotel. Entry price: Approximately SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Mercure Convention Center Ancol (Jakarta Utara)

Craving some delicious food? Jakarta Utara has plenty of nearby dining options to satisfy your appetite. From trendy cafes and restaurants to authentic local food, you'll find something to please your palate.

Cafes/Restaurants:

  • Starbucks:

    A well-known coffee chain offering a variety of coffee drinks, pastries, and snacks. Located in several malls near Ancol.
  • Pizza Hut:

    A popular pizza restaurant serving a range of pizzas, pasta dishes, and appetizers. Located in various locations throughout Jakarta Utara.
  • Hoka Hoka Bento:

    A Japanese fast-food chain offering bento boxes, sushi, and other Japanese dishes. Located in several malls near Ancol.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings such as chicken, shrimp, and vegetables.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles, vegetables, and spices.
  • Gado-Gado:

    A salad of boiled vegetables, tofu, and tempeh served with peanut sauce.
  • Ketoprak:

    A vegetarian dish made with tofu, rice noodles, and peanut sauce.

Shopping places near Mercure Convention Center Ancol (Jakarta Utara)

Looking for some retail therapy? Jakarta Utara offers a variety of nearby shopping destinations, from modern malls to traditional markets. Whether you're looking for designer brands or local souvenirs, you'll find it here.

  • Mall of Indonesia (MOI):

    A large shopping mall with a wide range of stores, restaurants, and entertainment options. Located approximately 8 km from the hotel.
  • Emporium Pluit Mall:

    A modern shopping mall with a variety of international and local brands. Located approximately 10 km from the hotel.
  • Pasar Pagi Mangga Dua:

    A wholesale market selling a variety of goods, including clothing, electronics, and household items. Located approximately 12 km from the hotel.

Other Places to Stay Near Mercure Convention Center Ancol

If Mercure Convention Center Ancol isn't quite what you're looking for, don't worry! There are plenty of other affordable hotels nearby to choose from. Here are a few options to consider:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    Offering luxurious accommodations and world-class service.
  • Hotel Indonesia Kempinski Jakarta:

    A historic hotel with a prime location in the city center.
  • Grand Hyatt Jakarta:

    Featuring elegant rooms and a wide range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Holiday Inn Express Jakarta Pluit Citygate:

    A comfortable and convenient option for budget-conscious travellers.
  • Swiss-Belhotel Mangga Besar:

    Offering modern accommodations and a range of facilities.
  • Best Western Plus Kemayoran Hotel:

    Featuring comfortable rooms and a convenient location near the Jakarta International Expo.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Amaris Hotel Mangga Dua Square:

    A budget-friendly option with clean and comfortable rooms.
  • Ibis Styles Jakarta Mangga Dua Square:

    Offering stylish accommodations at an affordable price.
  • Pop! Hotel Kelapa Gading:

    A trendy hotel with a focus on design and affordability.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Whether you're visiting Jakarta for business or pleasure, Mercure Convention Center Ancol offers a comfortable and convenient base for your stay. With its excellent location, a wide range of facilities, and friendly service, it's a great choice for travellers of all types. Hotel availability can vary, especially during peak season, so it's always a good idea to book in advance to secure your preferred room type.

Ready to start planning your trip? Make your hotel reservations through Traveloka for the best deals and a hassle-free booking experience. With Traveloka, you can easily compare prices, read reviews, and find the perfect hotel for your needs. Don't wait, book your stay today and experience all that Jakarta has to offer!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure!

All facilities in Mercure Convention Center Ancol

Others Mercure Convention Center Ancol
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Mercure Convention Center Ancol

Important Note

Entrance access fees to Ancol area is at the charge of the guests.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Convention Center Ancol
10
Another facilities in Mercure Convention Center Ancol
Concierge, Express check-in, Express check-out, Outdoor pool, Children play area

Frequently asked question in Mercure Convention Center Ancol

What are available facilities at Mercure Convention Center Ancol?
There are top facilites at Mercure Convention Center Ancol such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Convention Center Ancol?
The standard check-in time at Mercure Convention Center Ancol is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Convention Center Ancol
Mercure Convention Center Ancol has a 4.0-star rating.
How many floors does Mercure Convention Center Ancol have?
Mercure Convention Center Ancol has 10.
Are there any parking spots at Mercure Convention Center Ancol ?
Yes: Yes, there are parking spots at Mercure Convention Center Ancol
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More Reviews from Other Guests in Mercure Convention Center Ancol

9.2
Exceptional
From 9,090 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.9

Location

9.2

Service and Facilites

9.1

People often mention about Mercure Convention Center Ancol
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Staff Friendliness (223)
Family Friendly (221)
Room Space (199)
Bedroom (196)
Surroundings (181)
Ambiance (180)
Bathroom (176)
Variety (174)
Activity Option (171)
Hotel Area (168)
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Traveler Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
R***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The menu isn't extensive. Many items are sold out but haven't been refilled. There's a long line for breakfast, as you have to take turns sitting. Some people leave before they can eat. Everything else is fine. It's kid-friendly, comfortable, and clean.
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Dimas R. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
We had a very pleasant stay at Mercure Ancol. We booked a Deluxe Ocean View room, so we could see the ocean, the gondola, and Dufan from our balcony. The room was very spacious and clean. Although the bed was a single, it was quite large. There were plenty of power outlets. The only downsides were that the sofa bed made a noise when we slept on it, the TV wasn't a smart TV, the refrigerator wasn't cold, and the Wi-Fi didn't reach our room. Breakfast was quite tasty and had a good variety. Plus, there was a coffee station with staff on standby to prepare drinks. There was a children's pool with a water slide, as well as an adult pool. The playground was quite spacious and air-conditioned. There was a ball pit, two billiard tables, table tennis, arcade games, and VR games. Staff were also on standby to help the children play in the playground. Based on the above experience, we have no hesitation in recommending this hotel, and hopefully we'll have the opportunity to stay there again.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The children's activities are fun and varied.
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Sulistyaningsih
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very friendly service, clean and spacious rooms, very good view
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our friendly service, as well as the clean and spacious room, and the beautiful view. Your kind feedback is truly appreciated and motivates our team to continue delivering the best experience to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Mahfi S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel atmosphere is pleasant, the staff is friendly and the rooms are well cleaned.
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2 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your positive experience and for giving us such a high rating. We are delighted to know that you enjoyed the pleasant atmosphere of our hotel, found our staff to be friendly, and appreciated the cleanliness of your room. Your kind words truly motivate our team to continue delivering excellent service to all our guests. We will be sure to share your feedback with the entire team as encouragement. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Apri r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Exciting... Recommended for families... When we stayed there, there happened to be an event... Making our stay unforgettable.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your review with us. We are pleased to know that you had a fun and memorable stay with your family. It is great to hear that the event happening during your visit added to the overall excitement and made your experience even more unforgettable. However, we also note that your rating indicates there may have been some aspects that did not fully meet your expectations. We truly appreciate your feedback and will continue striving to improve our services and facilities to provide a better experience for all our guests. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very fun and kids friendly... Highly recommended for those who bring children... The breakfast is also varied.
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22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable stay and found our hotel to be kids-friendly, making it a great choice for families. It is also wonderful to hear that you appreciated the variety of our breakfast offerings. At the same time, we noticed that your overall rating indicates there may still be areas where we can improve. Your feedback is very important to us, and we would truly appreciate it if you could share more details about any aspects that did not fully meet your expectations, so we can enhance our services moving forward. We look forward to welcoming you and your family back for an even better stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Melinda
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
My stay at the Mercure was very pleasant, with plenty of photo spots and fast and friendly service. The food was delicious. You can buy gelato. It's close to Festival Beach. However, the room wasn't soundproof, and the AC was very loud at night. The room was spacious. Overall, it was a very pleasant stay.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your detailed review and for giving us such a high rating. We are delighted to know that you had a very pleasant stay with us and enjoyed our photo spots, friendly and prompt service, as well as the variety of delicious food, including our gelato. It is also great to hear that our location near Pantai Festival added to your experience, and that you found the room spacious. At the same time, we truly appreciate your constructive feedback regarding the room soundproofing and the AC noise at night. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering team for further evaluation and improvement, as guest comfort is our top priority. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Vanora F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Highly recommended, got a beautiful view as ordered, clean room, good service, friendly.
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Accommodation's Reply
06 Apr 2026
Dear Ms. Vanora, We greatly appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to receive your positive comments. We will share your feedback with our team, and we are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we look forward to welcoming you again in the future. Sincerely, Sutiyono, Customer Experience Team
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S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A suitable hotel for those who want to have an adventure in the Taman Impian Jaya Ancol tourist area.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Convention Center Ancol. We are delighted to know that you found our hotel to be a great choice for exploring the Taman Impian Jaya Ancol area. Our strategic location is indeed one of our key highlights, and we are glad it contributed to your enjoyable stay. Your positive feedback is truly appreciated and motivates us to continuously provide the best service to our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
a***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and helpful, the breakfast menu has many choices.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is very nice and comfortable. The breakfast is delicious, and the foam pool makes the kids happy. You can even request free room decoration for anniversaries or birthdays. The staff is very friendly and helpful. Overall, I'm very satisfied with all the services here. ❤️
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for sharing your wonderful review and for giving us such a perfect score. We are truly delighted to know that you had a very satisfying stay with us. It is a pleasure to hear that you enjoyed our comfortable hotel atmosphere, delicious breakfast, and especially the foam pool which brought joy to your children. We are also glad that the complimentary room decoration for your special moments added a memorable touch to your stay. Your kind words about our friendly and helpful staff mean a lot to us, as providing heartfelt service is always our top priority. We sincerely appreciate your support and look forward to welcoming you and your family back for another memorable experience in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Sri U. R. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staffs are friendly and helpful.
1 people find it helpful
Accommodation's Reply
04 Apr 2026
Dear Valued Guest, Thank you for your positive review of your stay at the Mercure Convention Center Ancol. We are delighted to hear that you and your family enjoyed the hotel's facilities as well as our friendly and attentive service. Your review is a true motivator for us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Sutiyono, Guest Experience Team
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The room is really ok, clean, the staff is friendly, only the food for children & cakes are not enough in my opinion compared to other similar hotels🙏. The coffee & porridge are really good.
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1 people find it helpful
Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your positive review with such a great score. We are delighted to hear that you found the room clean and comfortable, and that our staff delivered friendly service during your stay. It is also wonderful to know that you enjoyed our coffee and porridge—your kind words truly motivate our team to keep maintaining the quality. At the same time, we appreciate your constructive feedback regarding the variety of kids’ meals and cakes, which you felt could be improved compared to similar hotels. Please rest assured that your comments have been shared with our culinary team for further evaluation and enhancement. We look forward to welcoming you back for an even better experience in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Ismail A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Staying during the holiday season was a completely different experience than usual. Mercure has been my office's go-to hotel for various national-scale events with domestic and international guests for several years now. But during school holidays... with seemingly over-occupancy... the check-in queue was snaking... maybe it needs to be reconsidered. This is the first time I've had a special request ignored by the app. I asked for a non-smoking room but was given a smoking one (a room outside with an ashtray in front of the door, and the smell of it lingered inside). Imagine the exhaustion of driving... the queue was so long... and when I entered the room, it reeked of cigarettes. Even though we requested that because a family member has asthma and is allergic to cigarette smoke. Luckily, after I went to the reception again, I was able to exchange for a non-smoking room that was completely smoke-free. Other than that, as usual, the Mercure group always maintains quality... nice room. Nice view. Even though the restaurant was full of guests with small children... the food was still delicious. The coffee is highly recommended... there are events for children in the afternoon. It's so much fun... For a holiday in Ancol, this is the choice...
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your detailed experience and for your continued trust in our hotel as a preferred venue for national-scale events. We are truly pleased to know that you still enjoyed the overall quality of our rooms, the beautiful view, as well as the food, coffee, and children’s activities during your stay. However, please allow me to sincerely apologize for the inconvenience you experienced upon arrival, especially regarding the long check-in queue during the holiday period and the oversight in assigning a smoking room despite your special request. We fully understand how important this request was, particularly due to health considerations within your family, and we regret that we did not meet your expectations on this occasion. Your feedback has been shared with our Front Office team to ensure better anticipation during peak seasons and stricter attention to guest preferences moving forward. We truly appreciate your understanding and are glad to hear that our team was able to promptly assist in relocating you to a more suitable non-smoking room. It is always encouraging to receive constructive feedback from valued guests like yourself, as it helps us continuously improve our service quality. We look forward to welcoming you back again for another pleasant stay, whether for business or leisure. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
L***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
Not as expected for a 4-star hotel, I feel unsatisfactory because the facilities and comfort are not commensurate with the price paid. Because I booked on the weekend, the price for 1 night was 1.6 million (less than 3000), unlike the recommendations where in every VT the price was stated under 700, when the book was directed to the app, the price immediately changed. Breakfast was also like eating at a school cafeteria where the food stalls were pathetic. Oh yes, one more thing, the complimentary in the room itself only got 1 bottle of mineral water in a glass bottle packaged by the hotel itself, I think. The bottle was stained. There were almost 10 sachets of sugar, but there was no coffee, so I was confused about the hotel's concept, meaning guests were told to brew water with granulated sugar perhaps. After finishing walking to the room and taking a shower at night, when I was about to go to bed, I realized the bedsheets had blood stains. Oh my God! A 4-star Accor class hotel with this quality. I wanted to complain and ask for a room change, but because I brought a small child, it was already 10 pm, I was too lazy to prolong the matter, the room service officer changed the bed sheets in the room.
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Mercure Convention Center Ancol. We sincerely apologize that your experience did not meet your expectations, particularly regarding the pricing, facilities, breakfast quality, in-room amenities, and the cleanliness issue you encountered with the bed linen. Please be assured that this is not reflective of the standards we strive to maintain. We understand your concern about the room rate during the weekend period. While rates may vary depending on demand and booking channels, we fully agree that the overall experience should feel worthwhile and aligned with the price paid. Your comments regarding the breakfast selection and presentation, as well as the in-room amenities, have been noted and will be shared with the respective teams for immediate improvement. We are especially concerned about your feedback regarding the stained bedsheet. Cleanliness is our top priority, and we deeply regret this incident. Please rest assured that this matter has been escalated internally to prevent any recurrence in the future. We also truly appreciate your understanding in allowing our team to replace the bedsheet, especially considering the late hour and that you were traveling with a child. Once again, please accept our sincere apologies for the inconvenience caused. We genuinely hope to have another opportunity to welcome you back and provide you with a much better stay experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Dean S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is very comfortable and family friendly, but unfortunately the room I stayed in always had the sound of people running around.
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your positive experience with us. We are delighted to know that you found our hotel comfortable and family-friendly, which is truly our goal for every guest, especially families. At the same time, we sincerely apologize for the inconvenience caused by the noise disturbance you experienced in your room. Please be assured that your feedback is very important to us, and we will certainly remind our team to monitor and manage noise levels more attentively to ensure a more peaceful stay for all our guests. We truly appreciate your kind feedback and look forward to welcoming you back for an even more pleasant and relaxing experience in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Providing solutions to customers
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Sutiyono, Guest Experience Team
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s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Surely will return if we have a trip to Ancol area. Family friendly hotel with some variety activities for kids. Well done Mercure Ancol 🩵
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Accommodation's Reply
04 Apr 2026
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sutiyono Guest Experience Team
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Thank you for the service, for a staycation with family, it is highly recommended, never get bored of vacationing & staying here many times... Thank you to Mercure Ancol, always maintaining & preserving everything in the hotel.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Sutiyono, Guest Experience Team
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9.2
Exceptional
From 9,090 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.9

Location

9.2

Service and Facilites

9.1

People often mention about Mercure Convention Center Ancol
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Staff Friendliness (223)
Family Friendly (221)
Room Space (199)
Bedroom (196)
Surroundings (181)
Ambiance (180)
Bathroom (176)
Variety (174)
Activity Option (171)
Hotel Area (168)
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Traveler Reviews Mercure Convention Center Ancol

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40
Customer reviews
R***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The menu isn't extensive. Many items are sold out but haven't been refilled. There's a long line for breakfast, as you have to take turns sitting. Some people leave before they can eat. Everything else is fine. It's kid-friendly, comfortable, and clean.
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Dimas R. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
We had a very pleasant stay at Mercure Ancol. We booked a Deluxe Ocean View room, so we could see the ocean, the gondola, and Dufan from our balcony. The room was very spacious and clean. Although the bed was a single, it was quite large. There were plenty of power outlets. The only downsides were that the sofa bed made a noise when we slept on it, the TV wasn't a smart TV, the refrigerator wasn't cold, and the Wi-Fi didn't reach our room. Breakfast was quite tasty and had a good variety. Plus, there was a coffee station with staff on standby to prepare drinks. There was a children's pool with a water slide, as well as an adult pool. The playground was quite spacious and air-conditioned. There was a ball pit, two billiard tables, table tennis, arcade games, and VR games. Staff were also on standby to help the children play in the playground. Based on the above experience, we have no hesitation in recommending this hotel, and hopefully we'll have the opportunity to stay there again.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The children's activities are fun and varied.
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Sulistyaningsih
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very friendly service, clean and spacious rooms, very good view
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our friendly service, as well as the clean and spacious room, and the beautiful view. Your kind feedback is truly appreciated and motivates our team to continue delivering the best experience to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Mahfi S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel atmosphere is pleasant, the staff is friendly and the rooms are well cleaned.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your positive experience and for giving us such a high rating. We are delighted to know that you enjoyed the pleasant atmosphere of our hotel, found our staff to be friendly, and appreciated the cleanliness of your room. Your kind words truly motivate our team to continue delivering excellent service to all our guests. We will be sure to share your feedback with the entire team as encouragement. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Apri r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Exciting... Recommended for families... When we stayed there, there happened to be an event... Making our stay unforgettable.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your review with us. We are pleased to know that you had a fun and memorable stay with your family. It is great to hear that the event happening during your visit added to the overall excitement and made your experience even more unforgettable. However, we also note that your rating indicates there may have been some aspects that did not fully meet your expectations. We truly appreciate your feedback and will continue striving to improve our services and facilities to provide a better experience for all our guests. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very fun and kids friendly... Highly recommended for those who bring children... The breakfast is also varied.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable stay and found our hotel to be kids-friendly, making it a great choice for families. It is also wonderful to hear that you appreciated the variety of our breakfast offerings. At the same time, we noticed that your overall rating indicates there may still be areas where we can improve. Your feedback is very important to us, and we would truly appreciate it if you could share more details about any aspects that did not fully meet your expectations, so we can enhance our services moving forward. We look forward to welcoming you and your family back for an even better stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Melinda
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
My stay at the Mercure was very pleasant, with plenty of photo spots and fast and friendly service. The food was delicious. You can buy gelato. It's close to Festival Beach. However, the room wasn't soundproof, and the AC was very loud at night. The room was spacious. Overall, it was a very pleasant stay.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your detailed review and for giving us such a high rating. We are delighted to know that you had a very pleasant stay with us and enjoyed our photo spots, friendly and prompt service, as well as the variety of delicious food, including our gelato. It is also great to hear that our location near Pantai Festival added to your experience, and that you found the room spacious. At the same time, we truly appreciate your constructive feedback regarding the room soundproofing and the AC noise at night. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering team for further evaluation and improvement, as guest comfort is our top priority. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Vanora F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Highly recommended, got a beautiful view as ordered, clean room, good service, friendly.
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Accommodation's Reply
06 Apr 2026
Dear Ms. Vanora, We greatly appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to receive your positive comments. We will share your feedback with our team, and we are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we look forward to welcoming you again in the future. Sincerely, Sutiyono, Customer Experience Team
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S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A suitable hotel for those who want to have an adventure in the Taman Impian Jaya Ancol tourist area.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Convention Center Ancol. We are delighted to know that you found our hotel to be a great choice for exploring the Taman Impian Jaya Ancol area. Our strategic location is indeed one of our key highlights, and we are glad it contributed to your enjoyable stay. Your positive feedback is truly appreciated and motivates us to continuously provide the best service to our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
a***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and helpful, the breakfast menu has many choices.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is very nice and comfortable. The breakfast is delicious, and the foam pool makes the kids happy. You can even request free room decoration for anniversaries or birthdays. The staff is very friendly and helpful. Overall, I'm very satisfied with all the services here. ❤️
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for sharing your wonderful review and for giving us such a perfect score. We are truly delighted to know that you had a very satisfying stay with us. It is a pleasure to hear that you enjoyed our comfortable hotel atmosphere, delicious breakfast, and especially the foam pool which brought joy to your children. We are also glad that the complimentary room decoration for your special moments added a memorable touch to your stay. Your kind words about our friendly and helpful staff mean a lot to us, as providing heartfelt service is always our top priority. We sincerely appreciate your support and look forward to welcoming you and your family back for another memorable experience in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Sri U. R. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staffs are friendly and helpful.
1 people find it helpful
Accommodation's Reply
04 Apr 2026
Dear Valued Guest, Thank you for your positive review of your stay at the Mercure Convention Center Ancol. We are delighted to hear that you and your family enjoyed the hotel's facilities as well as our friendly and attentive service. Your review is a true motivator for us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Sutiyono, Guest Experience Team
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The room is really ok, clean, the staff is friendly, only the food for children & cakes are not enough in my opinion compared to other similar hotels🙏. The coffee & porridge are really good.
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1 people find it helpful
Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your positive review with such a great score. We are delighted to hear that you found the room clean and comfortable, and that our staff delivered friendly service during your stay. It is also wonderful to know that you enjoyed our coffee and porridge—your kind words truly motivate our team to keep maintaining the quality. At the same time, we appreciate your constructive feedback regarding the variety of kids’ meals and cakes, which you felt could be improved compared to similar hotels. Please rest assured that your comments have been shared with our culinary team for further evaluation and enhancement. We look forward to welcoming you back for an even better experience in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Ismail A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Staying during the holiday season was a completely different experience than usual. Mercure has been my office's go-to hotel for various national-scale events with domestic and international guests for several years now. But during school holidays... with seemingly over-occupancy... the check-in queue was snaking... maybe it needs to be reconsidered. This is the first time I've had a special request ignored by the app. I asked for a non-smoking room but was given a smoking one (a room outside with an ashtray in front of the door, and the smell of it lingered inside). Imagine the exhaustion of driving... the queue was so long... and when I entered the room, it reeked of cigarettes. Even though we requested that because a family member has asthma and is allergic to cigarette smoke. Luckily, after I went to the reception again, I was able to exchange for a non-smoking room that was completely smoke-free. Other than that, as usual, the Mercure group always maintains quality... nice room. Nice view. Even though the restaurant was full of guests with small children... the food was still delicious. The coffee is highly recommended... there are events for children in the afternoon. It's so much fun... For a holiday in Ancol, this is the choice...
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your detailed experience and for your continued trust in our hotel as a preferred venue for national-scale events. We are truly pleased to know that you still enjoyed the overall quality of our rooms, the beautiful view, as well as the food, coffee, and children’s activities during your stay. However, please allow me to sincerely apologize for the inconvenience you experienced upon arrival, especially regarding the long check-in queue during the holiday period and the oversight in assigning a smoking room despite your special request. We fully understand how important this request was, particularly due to health considerations within your family, and we regret that we did not meet your expectations on this occasion. Your feedback has been shared with our Front Office team to ensure better anticipation during peak seasons and stricter attention to guest preferences moving forward. We truly appreciate your understanding and are glad to hear that our team was able to promptly assist in relocating you to a more suitable non-smoking room. It is always encouraging to receive constructive feedback from valued guests like yourself, as it helps us continuously improve our service quality. We look forward to welcoming you back again for another pleasant stay, whether for business or leisure. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
L***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
Not as expected for a 4-star hotel, I feel unsatisfactory because the facilities and comfort are not commensurate with the price paid. Because I booked on the weekend, the price for 1 night was 1.6 million (less than 3000), unlike the recommendations where in every VT the price was stated under 700, when the book was directed to the app, the price immediately changed. Breakfast was also like eating at a school cafeteria where the food stalls were pathetic. Oh yes, one more thing, the complimentary in the room itself only got 1 bottle of mineral water in a glass bottle packaged by the hotel itself, I think. The bottle was stained. There were almost 10 sachets of sugar, but there was no coffee, so I was confused about the hotel's concept, meaning guests were told to brew water with granulated sugar perhaps. After finishing walking to the room and taking a shower at night, when I was about to go to bed, I realized the bedsheets had blood stains. Oh my God! A 4-star Accor class hotel with this quality. I wanted to complain and ask for a room change, but because I brought a small child, it was already 10 pm, I was too lazy to prolong the matter, the room service officer changed the bed sheets in the room.
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1 people find it helpful
Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Mercure Convention Center Ancol. We sincerely apologize that your experience did not meet your expectations, particularly regarding the pricing, facilities, breakfast quality, in-room amenities, and the cleanliness issue you encountered with the bed linen. Please be assured that this is not reflective of the standards we strive to maintain. We understand your concern about the room rate during the weekend period. While rates may vary depending on demand and booking channels, we fully agree that the overall experience should feel worthwhile and aligned with the price paid. Your comments regarding the breakfast selection and presentation, as well as the in-room amenities, have been noted and will be shared with the respective teams for immediate improvement. We are especially concerned about your feedback regarding the stained bedsheet. Cleanliness is our top priority, and we deeply regret this incident. Please rest assured that this matter has been escalated internally to prevent any recurrence in the future. We also truly appreciate your understanding in allowing our team to replace the bedsheet, especially considering the late hour and that you were traveling with a child. Once again, please accept our sincere apologies for the inconvenience caused. We genuinely hope to have another opportunity to welcome you back and provide you with a much better stay experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Dean S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is very comfortable and family friendly, but unfortunately the room I stayed in always had the sound of people running around.
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your positive experience with us. We are delighted to know that you found our hotel comfortable and family-friendly, which is truly our goal for every guest, especially families. At the same time, we sincerely apologize for the inconvenience caused by the noise disturbance you experienced in your room. Please be assured that your feedback is very important to us, and we will certainly remind our team to monitor and manage noise levels more attentively to ensure a more peaceful stay for all our guests. We truly appreciate your kind feedback and look forward to welcoming you back for an even more pleasant and relaxing experience in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Providing solutions to customers
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Sutiyono, Guest Experience Team
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s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Surely will return if we have a trip to Ancol area. Family friendly hotel with some variety activities for kids. Well done Mercure Ancol 🩵
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Accommodation's Reply
04 Apr 2026
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sutiyono Guest Experience Team
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Thank you for the service, for a staycation with family, it is highly recommended, never get bored of vacationing & staying here many times... Thank you to Mercure Ancol, always maintaining & preserving everything in the hotel.
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Sutiyono, Guest Experience Team
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