Mercure Convention Center Ancol

Hotels
8.3
/10
Very Good
9,619 reviews

What Guests Say About Their Stay

Staff Friendliness (349)
Family Friendly (347)
Room Space (336)
Bedroom (313)

L***a

9.4
/ 10
The hotel staff is friendly, especially the security and pool attendants. Keep up the good work. I'm from Papua and I'm delighted with the service at the Mercure Ancol Hotel.
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Jeniffer P. B.

10.0
/ 10
My stay here yesterday was absolutely fantastic. The hotel is beautiful, the staff is friendly. They even granted early check-in. It was great. I'll definitely be back.
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DEWI 9.

10.0
/ 10
Recommended for taking the family on vacation ♥️ Super friendly service, really like it, very good.
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I***e

10.0
/ 10
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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nugie

9.7
/ 10
Recommended, taste 5 star, good for meeting and family, good staff & good service, keep on rolling.
In the Area
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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430

Main Facilities

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Swimming Pool
Parking
WiFi
Staying at Mercure Convention Center Ancol is a good choice when you are visiting Ancol. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Mercure Convention Center Ancol Address: Map & Location

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430
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Discover More About Mercure Convention Center Ancol

Location


Staying at Mercure Convention Center Ancol is a good choice when you are visiting Ancol.

About Mercure Convention Center Ancol

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Convention Center Ancol is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure Convention Center Ancol.

All facilities in Mercure Convention Center Ancol

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Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Mercure Convention Center Ancol

Important Note

Entrance access fees to Ancol area is at the charge of the guests.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Convention Center Ancol
10
Another facilities in Mercure Convention Center Ancol
Concierge, Express check-in, Express check-out, Outdoor pool, Children play area

Frequently asked question in Mercure Convention Center Ancol

What are available facilities at Mercure Convention Center Ancol?
There are top facilites at Mercure Convention Center Ancol such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Mercure Convention Center Ancol?
Check-in time at Mercure Convention Center Ancol is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Mercure Convention Center Ancol?
Mercure Convention Center Ancol is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Mercure Convention Center Ancol have?
Mercure Convention Center Ancol has 10 floors.
Does Mercure Convention Center Ancol provide parking?
Yes, Mercure Convention Center Ancol provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Convention Center Ancol

8.4
Very Good
From 9,422 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Mercure Convention Center Ancol
All
Family Friendly (256)
Staff Friendliness (252)
Room Space (225)
Bedroom (222)
Surroundings (207)
Ambiance (203)
Bathroom (197)
Activity Option (194)
Hotel Area (193)
Variety (193)
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Traveler Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
n***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 hour(s) ago
All the food is delicious, clean, child friendly.
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Okky S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
A fun holiday experience for the kids. Hopefully, it will be a happy memory for them later ☺
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+4
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Supriyanto
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
It's very enjoyable, the location is also easy to reach.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you had an enjoyable stay with us and appreciated our convenient location. Our strategic location within the Ancol area is one of the advantages we offer to provide guests with easy access to various family attractions and entertainment options. Your kind feedback is truly appreciated and motivates our team to continue delivering comfortable stays and memorable experiences for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your kind feedback with us. We are delighted to know that you found our hotel team to be friendly and helpful throughout your stay. Your appreciation is truly meaningful for us and serves as great motivation for the entire team to continue providing warm hospitality and attentive service to every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Y***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The staff are very friendly, from the entrance, security, FO, and housekeeping, everyone is very friendly. The restaurant staff is very caring. The breakfast menu is very good, with many variations. There are lots of children's games so the kids are very happy, and the swimming pool is great.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you were impressed with the warm and friendly service provided by our team, starting from our Security, Front Office, Housekeeping, and Restaurant teams. Your appreciation means a lot to us, and we are pleased to know that our colleagues made your stay more enjoyable through their attentive and caring service. We are also happy to hear that you enjoyed our breakfast selection, the variety of children's activities, and our swimming pool facilities. Creating a memorable and enjoyable family experience is always our priority. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Dewi S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 5 day(s) ago
We asked for a room on the top floor but were given a room on the fourth floor, claiming the other rooms weren't ready yet. It turned out the room wasn't ready either: there was no drinking water, the hair dryer was broken, the refrigerator was dead, and the bathroom wasn't clean and still sticky. The playground was even closed. Hopefully, things will be better in the future.
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Hudia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Children enjoy facilities that they might not want to miss during their staycation at this hotel.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your positive feedback with us. We are delighted to know that your children enjoyed the facilities we provide and were able to experience memorable moments during their staycation with us. Seeing our young guests happy and excited is one of the greatest rewards for our team. We are committed to continuously providing a fun, comfortable, and family-friendly experience for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another enjoyable staycation filled with exciting experiences. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Hudia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Playing in the water (swimming) without knowing the time until the sun sets.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you enjoyed the swimming pool facility during your stay. We understand that the pool is one of the favorite facilities for our guests, especially families with children who love spending time playing and swimming. We truly appreciate your feedback and hope you and your family had a memorable experience with us. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another enjoyable stay and fun-filled moments with your family. Warm regards, Sutiyono Duty Manager
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Hudia
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
The staff was friendly, and the kids enjoyed the facilities. However, there were a lack of events for children, even though it was crowded that day.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for your positive rating. We are delighted to know that you appreciated the friendliness of our team and that your children enjoyed the facilities we provide. Creating a fun and comfortable family experience is always our priority. We also sincerely appreciate your suggestion regarding additional events and activities for children, especially during periods with high guest occupancy. Your feedback is very valuable and has been shared with our team as we continuously evaluate and improve our family programs to provide more engaging experiences for our young guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back and providing an even more enjoyable stay with more memorable activities in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Fajar M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The kids really enjoyed their staycation here and want to come back again.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that your children enjoyed their staycation with us and are excited to come back again. Creating fun, memorable, and enjoyable experiences for families is one of our main priorities, and we are happy that our facilities and activities were able to bring happiness to your children. Your kind feedback is a great motivation for our team to continue delivering exceptional hospitality and memorable family moments. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another exciting staycation in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Yuniati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
At check-in it was very crowded and because we waited, we ended up upgrading our room to a beach view, and the staff were all friendly.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for taking the time to share your experience with us. We are delighted to know that you appreciated the warm service from our team during your arrival. We sincerely appreciate your understanding during the busy check-in period, and we are pleased that the room upgrade with a beach view helped make your stay more enjoyable. Your kind words regarding our friendly staff are truly appreciated and will motivate our team to continue providing attentive and memorable hospitality to every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another wonderful stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Good hotel for family, full activity, breakfast is so delicious.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your wonderful feedback with us. We are delighted to know that you had an enjoyable family stay and appreciated our complete activities, as well as the delicious breakfast selection. Creating a fun and memorable experience for families is one of our main priorities, and we are happy that our facilities and culinary offerings contributed to your enjoyable stay. Your kind feedback is truly appreciated and motivates our team to continue delivering exceptional hospitality and memorable moments for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Rohimah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The beach atmosphere is palpable, even though the hotel isn't directly connected to the beach.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Thank you for your excellent rating and for sharing your lovely feedback about your stay at Mercure Convention Center Ancol. We are delighted to know that you enjoyed the relaxing beach atmosphere surrounding our hotel. Although the hotel is not directly connected to the beach, we are pleased that the coastal ambiance contributed to a pleasant and memorable stay. Your kind feedback is truly appreciated and serves as great encouragement for our team to continue providing the best hospitality and comfortable experiences for all our guests. We sincerely look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
N***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
The mattress was a bit dusty for me, who has allergies, and a bit uncomfortable. But there are plenty of kid-friendly amenities, so the kids were happy. Especially during the holiday season, there are plenty of activities for kids.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that your children enjoyed the various activities and facilities we provide, especially during the holiday season. Creating a fun and memorable experience for families is always one of our priorities. At the same time, we sincerely apologize for the discomfort you experienced regarding the cleanliness of the bed area. We understand that cleanliness is especially important for guests with allergies, and your feedback has been shared with our Housekeeping team for further attention and improvement to ensure our rooms remain comfortable and well-prepared for every guest. Thank you once again for choosing Mercure Convention Center Ancol and for sharing your valuable comments. We hope to have the opportunity to welcome you and your family back and provide an even more comfortable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
There's a holiday promotion at breakfast so kids can eat for free too.
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Accommodation's Reply
04 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your feedback with us. We are delighted to know that you enjoyed our school holiday breakfast promotion, where children could enjoy complimentary breakfast. It is always our goal to provide added value and create memorable family experiences through special offers and family-friendly programs. Your positive feedback is greatly appreciated and encourages our team to continue delivering enjoyable experiences for all of our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another memorable holiday. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Almost every time I go to Bandung I stay here, it's comfortable and close to everywhere.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your kind feedback. We are truly honored to know that you continue to choose Mercure for your stays and that you find your experience comfortable and convenient. Your continued trust and support are greatly appreciated and serve as a wonderful motivation for our team to consistently deliver exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Niavara M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I highly recommend staying here. I'll be back again next time with my family and friends. Thank you, Mercure Ancol.
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02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that you had such an enjoyable stay and that you highly recommend Mercure Convention Center Ancol. Your kind words and your intention to return with your family and friends are the greatest compliments we could receive. It is our pleasure to provide memorable experiences for every guest, and your appreciation motivates our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you, your family, and your friends back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, especially the security and pool attendants. Keep up the good work. I'm from Papua and I'm delighted with the service at the Mercure Ancol Hotel.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your wonderful feedback. We are truly delighted to know that you were pleased with the friendliness of our team, especially our Security staff and Pool Attendants. Your kind words and encouragement mean a great deal to us, and we will be sure to share your appreciation with them as recognition of their dedication and hard work. It is especially heartwarming to know that you traveled from Papua and enjoyed your stay with us. We sincerely appreciate your trust in Mercure Convention Center Ancol and are honored to have been part of your visit to Jakarta. Thank you once again for your support. We look forward to welcoming you back for another memorable stay whenever your travels bring you to Jakarta again. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Jeniffer P. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My stay here yesterday was absolutely fantastic. The hotel is beautiful, the staff is friendly. They even granted early check-in. It was great. I'll definitely be back.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you had a great stay and enjoyed our hotel, the friendliness of our staff, and the early check-in request that we were pleased to accommodate. Whenever possible, we always strive to provide added comfort and flexibility to make our guests' stay even more enjoyable. Your kind words and your intention to return are the greatest compliments we could receive. They serve as wonderful motivation for our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Happy, child-friendly, already a regular stay at Mercure Ancol.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your continued trust in choosing Mercure Convention Center Ancol. We are truly delighted to know that you enjoyed your stay and that our kids-friendly environment continues to make your family vacations enjoyable. It is especially rewarding to hear that you have become one of our loyal guests. Your continued support means a great deal to all of us. Thank you once again for staying with us. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable family staycations. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Others 4 Mercure Convention Center Ancol

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 9,422 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Mercure Convention Center Ancol
All
Family Friendly (256)
Staff Friendliness (252)
Room Space (225)
Bedroom (222)
Surroundings (207)
Ambiance (203)
Bathroom (197)
Activity Option (194)
Hotel Area (193)
Variety (193)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
n***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 hour(s) ago
All the food is delicious, clean, child friendly.
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Okky S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
A fun holiday experience for the kids. Hopefully, it will be a happy memory for them later ☺
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+4
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Supriyanto
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
It's very enjoyable, the location is also easy to reach.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you had an enjoyable stay with us and appreciated our convenient location. Our strategic location within the Ancol area is one of the advantages we offer to provide guests with easy access to various family attractions and entertainment options. Your kind feedback is truly appreciated and motivates our team to continue delivering comfortable stays and memorable experiences for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your kind feedback with us. We are delighted to know that you found our hotel team to be friendly and helpful throughout your stay. Your appreciation is truly meaningful for us and serves as great motivation for the entire team to continue providing warm hospitality and attentive service to every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Y***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The staff are very friendly, from the entrance, security, FO, and housekeeping, everyone is very friendly. The restaurant staff is very caring. The breakfast menu is very good, with many variations. There are lots of children's games so the kids are very happy, and the swimming pool is great.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you were impressed with the warm and friendly service provided by our team, starting from our Security, Front Office, Housekeeping, and Restaurant teams. Your appreciation means a lot to us, and we are pleased to know that our colleagues made your stay more enjoyable through their attentive and caring service. We are also happy to hear that you enjoyed our breakfast selection, the variety of children's activities, and our swimming pool facilities. Creating a memorable and enjoyable family experience is always our priority. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Dewi S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 5 day(s) ago
We asked for a room on the top floor but were given a room on the fourth floor, claiming the other rooms weren't ready yet. It turned out the room wasn't ready either: there was no drinking water, the hair dryer was broken, the refrigerator was dead, and the bathroom wasn't clean and still sticky. The playground was even closed. Hopefully, things will be better in the future.
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Hudia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Children enjoy facilities that they might not want to miss during their staycation at this hotel.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your positive feedback with us. We are delighted to know that your children enjoyed the facilities we provide and were able to experience memorable moments during their staycation with us. Seeing our young guests happy and excited is one of the greatest rewards for our team. We are committed to continuously providing a fun, comfortable, and family-friendly experience for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another enjoyable staycation filled with exciting experiences. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Hudia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Playing in the water (swimming) without knowing the time until the sun sets.
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09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you enjoyed the swimming pool facility during your stay. We understand that the pool is one of the favorite facilities for our guests, especially families with children who love spending time playing and swimming. We truly appreciate your feedback and hope you and your family had a memorable experience with us. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another enjoyable stay and fun-filled moments with your family. Warm regards, Sutiyono Duty Manager
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Hudia
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
The staff was friendly, and the kids enjoyed the facilities. However, there were a lack of events for children, even though it was crowded that day.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for your positive rating. We are delighted to know that you appreciated the friendliness of our team and that your children enjoyed the facilities we provide. Creating a fun and comfortable family experience is always our priority. We also sincerely appreciate your suggestion regarding additional events and activities for children, especially during periods with high guest occupancy. Your feedback is very valuable and has been shared with our team as we continuously evaluate and improve our family programs to provide more engaging experiences for our young guests. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back and providing an even more enjoyable stay with more memorable activities in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Fajar M.
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 day(s) ago
The kids really enjoyed their staycation here and want to come back again.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that your children enjoyed their staycation with us and are excited to come back again. Creating fun, memorable, and enjoyable experiences for families is one of our main priorities, and we are happy that our facilities and activities were able to bring happiness to your children. Your kind feedback is a great motivation for our team to continue delivering exceptional hospitality and memorable family moments. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another exciting staycation in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Yuniati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
At check-in it was very crowded and because we waited, we ended up upgrading our room to a beach view, and the staff were all friendly.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for taking the time to share your experience with us. We are delighted to know that you appreciated the warm service from our team during your arrival. We sincerely appreciate your understanding during the busy check-in period, and we are pleased that the room upgrade with a beach view helped make your stay more enjoyable. Your kind words regarding our friendly staff are truly appreciated and will motivate our team to continue providing attentive and memorable hospitality to every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another wonderful stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Good hotel for family, full activity, breakfast is so delicious.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for sharing your wonderful feedback with us. We are delighted to know that you had an enjoyable family stay and appreciated our complete activities, as well as the delicious breakfast selection. Creating a fun and memorable experience for families is one of our main priorities, and we are happy that our facilities and culinary offerings contributed to your enjoyable stay. Your kind feedback is truly appreciated and motivates our team to continue delivering exceptional hospitality and memorable moments for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Rohimah
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Staycation
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9.7
/10
Reviewed 1 week(s) ago
The beach atmosphere is palpable, even though the hotel isn't directly connected to the beach.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Thank you for your excellent rating and for sharing your lovely feedback about your stay at Mercure Convention Center Ancol. We are delighted to know that you enjoyed the relaxing beach atmosphere surrounding our hotel. Although the hotel is not directly connected to the beach, we are pleased that the coastal ambiance contributed to a pleasant and memorable stay. Your kind feedback is truly appreciated and serves as great encouragement for our team to continue providing the best hospitality and comfortable experiences for all our guests. We sincerely look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
N***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
The mattress was a bit dusty for me, who has allergies, and a bit uncomfortable. But there are plenty of kid-friendly amenities, so the kids were happy. Especially during the holiday season, there are plenty of activities for kids.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that your children enjoyed the various activities and facilities we provide, especially during the holiday season. Creating a fun and memorable experience for families is always one of our priorities. At the same time, we sincerely apologize for the discomfort you experienced regarding the cleanliness of the bed area. We understand that cleanliness is especially important for guests with allergies, and your feedback has been shared with our Housekeeping team for further attention and improvement to ensure our rooms remain comfortable and well-prepared for every guest. Thank you once again for choosing Mercure Convention Center Ancol and for sharing your valuable comments. We hope to have the opportunity to welcome you and your family back and provide an even more comfortable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
There's a holiday promotion at breakfast so kids can eat for free too.
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Accommodation's Reply
04 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your feedback with us. We are delighted to know that you enjoyed our school holiday breakfast promotion, where children could enjoy complimentary breakfast. It is always our goal to provide added value and create memorable family experiences through special offers and family-friendly programs. Your positive feedback is greatly appreciated and encourages our team to continue delivering enjoyable experiences for all of our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another memorable holiday. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Almost every time I go to Bandung I stay here, it's comfortable and close to everywhere.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your kind feedback. We are truly honored to know that you continue to choose Mercure for your stays and that you find your experience comfortable and convenient. Your continued trust and support are greatly appreciated and serve as a wonderful motivation for our team to consistently deliver exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay with us. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Niavara M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I highly recommend staying here. I'll be back again next time with my family and friends. Thank you, Mercure Ancol.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that you had such an enjoyable stay and that you highly recommend Mercure Convention Center Ancol. Your kind words and your intention to return with your family and friends are the greatest compliments we could receive. It is our pleasure to provide memorable experiences for every guest, and your appreciation motivates our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you, your family, and your friends back for another memorable and enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, especially the security and pool attendants. Keep up the good work. I'm from Papua and I'm delighted with the service at the Mercure Ancol Hotel.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your excellent rating and for taking the time to share your wonderful feedback. We are truly delighted to know that you were pleased with the friendliness of our team, especially our Security staff and Pool Attendants. Your kind words and encouragement mean a great deal to us, and we will be sure to share your appreciation with them as recognition of their dedication and hard work. It is especially heartwarming to know that you traveled from Papua and enjoyed your stay with us. We sincerely appreciate your trust in Mercure Convention Center Ancol and are honored to have been part of your visit to Jakarta. Thank you once again for your support. We look forward to welcoming you back for another memorable stay whenever your travels bring you to Jakarta again. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Jeniffer P. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My stay here yesterday was absolutely fantastic. The hotel is beautiful, the staff is friendly. They even granted early check-in. It was great. I'll definitely be back.
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1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you had a great stay and enjoyed our hotel, the friendliness of our staff, and the early check-in request that we were pleased to accommodate. Whenever possible, we always strive to provide added comfort and flexibility to make our guests' stay even more enjoyable. Your kind words and your intention to return are the greatest compliments we could receive. They serve as wonderful motivation for our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Happy, child-friendly, already a regular stay at Mercure Ancol.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for your continued trust in choosing Mercure Convention Center Ancol. We are truly delighted to know that you enjoyed your stay and that our kids-friendly environment continues to make your family vacations enjoyable. It is especially rewarding to hear that you have become one of our loyal guests. Your continued support means a great deal to all of us. Thank you once again for staying with us. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable family staycations. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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