Mercure Convention Center Ancol

Hotels
8.3
/10
Very Good
9,519 reviews

What Guests Say About Their Stay

Staff Friendliness (314)
Family Friendly (312)
Room Space (300)
Bedroom (280)

nugie M.

9.7
/ 10
Recommended, taste 5 star, good for meeting and family, good staff & good service, keep on rolling.

Febriany N.

10.0
/ 10
The hotel staff was friendly, and check-in was quick. The room was very clean and smelled fresh, with spotless sheets and towels. The toilet was clean and odor-free. The sofa was also clean and odor-free. The food was delicious and varied. We received a birthday cake at our request when booking, and we chose to have it delivered to our room. Recommended hotel.
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Verified Traveler

8.5
/ 10
Spacious, comfortable rooms, delicious and varied food, ample amenities, very friendly staff, and lots of fun activities for kids. It met expectations. Thank you.
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Nurvianna

9.4
/ 10
Very satisfied with my stay here. The food is delicious, the service is friendly, and there are plenty of activities for kids besides swimming in the mini water park. Highly recommended.
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Radityo S.

8.2
/ 10
The hotel was very nice. Beds are nice, rooms are clean, spacious space, and sea view from the balcony. Thank you Mercure 👍
In the Area
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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430

Main Facilities

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Swimming Pool
Parking
WiFi
Staying at Mercure Convention Center Ancol is a good choice when you are visiting Ancol. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430
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Discover More About Mercure Convention Center Ancol

Discover Your Ideal Stay at Mercure Convention Center Ancol

Welcome to Mercure Convention Center Ancol, your premier destination for comfort, convenience, and unforgettable experiences in Jakarta, Indonesia. Whether you're visiting for business, a family vacation, or a relaxing getaway, Mercure Convention Center Ancol offers a welcoming atmosphere and exceptional service to make your stay truly special. Room rates at Mercure Convention Center Ancol start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Mercure Convention Center Ancol Location

Nestled in the vibrant Ancol area of North Jakarta, Mercure Convention Center Ancol boasts a prime location that puts you at the heart of the action while offering a tranquil retreat. Situated at Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, Ancol, Jakarta Utara, Jakarta, Indonesia, 14430, the hotel is conveniently located approximately 15 kilometers from Jakarta's city center, providing easy access to major business districts and popular attractions. The nearest major highway is easily accessible, ensuring a smooth journey for those arriving by car. For travelers relying on public transport, key transit hubs are within reach, making exploration of Jakarta effortless. The atmosphere surrounding Mercure Convention Center Ancol is one of excitement and leisure, with the famous Ancol Dreamland amusement park and beautiful beaches just moments away. This strategic positioning makes it an ideal base for both business and leisure travelers looking to experience the best of Jakarta.

Mercure Convention Center Ancol Facilities & Services

Facilities for guests at Mercure Convention Center Ancol are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • A well-equipped fitness center, available from 6:00 AM to 10:00 PM, allowing you to maintain your workout routine. Access is complimentary for all guests.
  • A dedicated children's play area, ensuring younger guests have a fun and safe space to enjoy themselves. Available during daylight hours.
  • The hotel offers complimentary Wi-Fi throughout the property, keeping you connected at all times.
  • For business travelers, state-of-the-art meeting rooms and convention facilities are available, equipped with the latest technology. Please inquire for rental rates and availability.
  • Guests can enjoy the convenience of on-site dining options and a bar.
  • The hotel provides free parking space for guests, a valuable amenity for those traveling by car.

Mercure Convention Center Ancol Room Types

Discover a range of thoughtfully appointed accommodations designed to suit your preferences. The room types of Mercure Convention Center Ancol include options for every traveler.
  • Deluxe Room:

    Available with either a City View or Ocean View. These rooms are non-smoking and some feature a bathtub for added relaxation.
  • Executive Room:

    Offering enhanced amenities and often a more expansive view, these rooms are also non-smoking and may include a bathtub.
  • Suite:

    For those seeking extra space and luxury, our suites provide separate living areas and premium furnishings. Available with various views and typically include a bathtub.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and comfortable sleeping arrangements. Some may feature a bathtub.
Mercure Convention Center Ancol is not a pet-friendly hotel.

Mercure Convention Center Ancol Dining & Restaurants

Savor a delightful culinary journey at Mercure Convention Center Ancol, where diverse dining options await.
  • Restaurant Name:

    Enjoy a wide array of international and local dishes at our main restaurant. Offering breakfast, lunch, and dinner, with an estimated price per person of PHP 800 for a full meal. Operating hours are from 6:00 AM to 11:00 PM.
  • Cafe/Lounge:

    A relaxed setting for coffee, light snacks, and refreshing beverages. Perfect for casual meetings or unwinding. Estimated price per person for snacks and drinks is PHP 350. Open from 10:00 AM to 10:00 PM.
  • Bar:

    Unwind with expertly crafted cocktails and a selection of fine wines and spirits. Open from 5:00 PM to 1:00 AM.

Mercure Convention Center Ancol Nearby Attractions and Activities

Immerse yourself in the vibrant surroundings of Mercure Convention Center Ancol with these popular nearby attractions and activities.
  • Ancol Dreamland:

    A premier entertainment complex offering thrilling rides, water parks, and live shows, just a stone's throw away.
  • SeaWorld Ancol:

    Explore the wonders of marine life with an impressive collection of aquatic creatures and engaging exhibits.
  • Dufan (Fantasy World):

    Experience exhilarating roller coasters and family-friendly attractions at this iconic amusement park.
  • Jakarta Aquarium & Safari:

    Discover a unique blend of aquarium and safari experiences, showcasing diverse ecosystems and wildlife.
  • Pasar Seni Ancol (Art Market):

    Browse unique local crafts, artworks, and souvenirs at this vibrant art market.
If you are looking for other activities around Mercure Convention Center Ancol, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Mercure Convention Center Ancol from the Airport

Navigating your way to Mercure Convention Center Ancol from the airport is straightforward, with several convenient options available. The airport transfer service of Mercure Convention Center Ancol ensures a smooth arrival.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, pre-book the hotel's private airport transfer service. This service offers a seamless journey directly to the hotel. Prices vary based on vehicle type, starting from approximately PHP 1,500. You can arrange this through the hotel or via airport transfer services on Traveloka.
  • Metered Taxis:

    Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare, estimated to be between PHP 400 - PHP 600 depending on traffic.
  • Ride-hailing Services:

    Utilize popular ride-hailing apps for a convenient and often cost-effective option. Pick-up points are designated outside the terminals. Fares are typically comparable to metered taxis.
  • Airport Buses:

    While less direct, some airport bus services may connect to areas near Ancol, requiring a short taxi or ride-hailing service to reach the hotel. This is generally the most budget-friendly option.
Knowing how to get to Mercure Convention Center Ancol from the airport will help you plan your trip efficiently.

Summary of Why You Should Choose to Stay at Mercure Convention Center Ancol

Choosing Mercure Convention Center Ancol for your Jakarta visit guarantees a blend of comfort, excellent facilities, and a prime location.
  • Prime Location:

    Situated in the popular Ancol area, offering easy access to entertainment, attractions, and business hubs.
  • Comprehensive Facilities:

    Enjoy amenities like a swimming pool, fitness center, and dedicated children's play area.
  • Comfortable Accommodations:

    A variety of well-appointed room types cater to different needs and preferences.
  • Dining Variety:

    On-site restaurants and bars provide convenient and delicious culinary experiences.
  • Exceptional Service:

    Experience warm Indonesian hospitality and attentive service throughout your stay.
Room availability at Mercure Convention Center Ancol is often high, but booking in advance is recommended, especially during peak seasons. Booking Mercure Convention Center Ancol is simple and secure through Traveloka.

For your next trip to Jakarta, consider the convenience and comfort of Mercure Convention Center Ancol. Book budget hotels in Jakarta with ease and explore the city's wonders. Don't forget to Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Mercure Convention Center Ancol

Others Mercure Convention Center Ancol
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Mercure Convention Center Ancol

Important Note

Entrance access fees to Ancol area is at the charge of the guests.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Convention Center Ancol
10
Another facilities in Mercure Convention Center Ancol
Concierge, Express check-in, Express check-out, Outdoor pool, Children play area

Frequently asked question in Mercure Convention Center Ancol

What are available facilities at Mercure Convention Center Ancol?
There are top facilites at Mercure Convention Center Ancol such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Convention Center Ancol?
The standard check-in time at Mercure Convention Center Ancol is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Convention Center Ancol?
Mercure Convention Center Ancol is a 4.0-star hotel.
How many floors does Mercure Convention Center Ancol have?
Mercure Convention Center Ancol has 10 floors.
Does Mercure Convention Center Ancol provide parking?
Yes, Mercure Convention Center Ancol provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Convention Center Ancol

8.4
Very Good
From 9,322 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Mercure Convention Center Ancol
All
Staff Friendliness (230)
Family Friendly (228)
Room Space (202)
Bedroom (202)
Surroundings (186)
Ambiance (186)
Bathroom (181)
Variety (178)
Activity Option (176)
Hotel Area (175)
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Traveler Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
Ratih K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 hour(s) ago
A truly kid-friendly hotel, with free face painting, a foam party, and lots of other kids' games. Check-in was fast, and the staff were all friendly. You could also request mirror art for your birthday, and you'll get a slice of Mercure's birthday cake. I'll definitely be back. Thank you, Mercure 💕
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P***P
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 day(s) ago
There are play areas for children and adults, as well as two gyms. Afy helped us check in and out.
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m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
You won't go wrong choosing this type of room, the room is spacious, there is a balcony, the kids are happy playing in the pool, and the hotel facilities.
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nugie M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Recommended, taste 5 star, good for meeting and family, good staff & good service, keep on rolling.
1 people find it helpful
Nada A. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Clean rooms. Plenty of pools. Good food.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Clean room, nice place! The AC is really cold.
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Dewi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Happy to have a staycation here, lots of children's games. Everyone is friendly. Very kid-friendly.
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Vacationing with kids and toddlers. The facilities are so complete, one night isn't enough. The rooms are spacious and clean. The food is plentiful and delicious. Unfortunately, even though it faces the ocean, the view isn't that great. 😅 Overall, if I get the chance, I'd stay here again.
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Overall, it was enjoyable. The food could use a bit more variety, though... But the hotel is very kid-friendly. There are plenty of play facilities, making it perfect for a family getaway... It was a lot of fun.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for sharing your wonderful experience at Mercure Convention Center Ancol. We are delighted to know that you and your family had an enjoyable stay and appreciated our family-friendly atmosphere as well as the various children’s facilities available at the hotel. We also truly appreciate your feedback regarding the food variety. Your comment is very valuable to us and will certainly be shared with our culinary team as part of our continuous improvement efforts. It is always a pleasure to know that our hotel could provide a pleasant family getaway experience. We look forward to welcoming you and your loved ones back again for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel is clean, the facilities are complete, and it is very kids friendly.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are delighted to know that you enjoyed our clean hotel environment, complete facilities, and kids-friendly atmosphere during your stay. Creating a comfortable and enjoyable experience for families is one of our priorities, so your kind words truly mean a lot to us. We hope to welcome you and your family back again soon for another memorable stay by the beach. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The first day I got the room, the AC wasn't cold. The technician fixed it but it still wouldn't cool. I ended up changing rooms. Even though the view was better in the first room, I was satisfied with the hotel's responsibility. It's always a pleasant staycation at this hotel. Keep up the friendliness of the hotel staff.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience at Mercure Convention Center Ancol. We sincerely apologize for the inconvenience you experienced with the air conditioning in your first room. We truly appreciate your patience and understanding while our team worked to resolve the issue and arrange a room change for your comfort. It is relieving to know that despite the initial inconvenience, you were satisfied with the responsibility and responsiveness shown by our team. We are also delighted to hear that you continue to enjoy your staycation experience with us and that our staff’s hospitality left a positive impression on you. Your kind words are a great motivation for all of us to continue delivering the best service to our valued guests. Thank you once again for your trust and support. We look forward to welcoming you back for another pleasant stay with us in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
This hotel was very memorable for me and my family.. Thanks for your service.. Will come back again..
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are truly delighted to know that your stay was memorable for you and your family. Your kind words about our service mean a lot to us and become great motivation for our team to continue delivering the best hospitality experience. We are very happy to hear that you plan to return, and we look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
R***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The menu isn't extensive. Many items are sold out but haven't been refilled. There's a long line for breakfast, as you have to take turns sitting. Some people leave before they can eat. Everything else is fine. It's kid-friendly, comfortable, and clean.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for sharing your review and for choosing to stay at Mercure Convention Center Ancol. We are delighted to know that you found our hotel kids friendly, comfortable, and clean, and that overall you had a satisfying stay with us. Your positive comments truly mean a lot to our team. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast regarding the limited menu variety, delayed refill, and seating queue. Please rest assured that your feedback has been shared with our Food & Beverage team for immediate improvement, especially during peak breakfast hours, so we can provide a more comfortable dining experience for all guests. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back again for an even better experience in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Dimas R. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
We had a very pleasant stay at Mercure Ancol. We booked a Deluxe Ocean View room, so we could see the ocean, the gondola, and Dufan from our balcony. The room was very spacious and clean. Although the bed was a single, it was quite large. There were plenty of power outlets. The only downsides were that the sofa bed made a noise when we slept on it, the TV wasn't a smart TV, the refrigerator wasn't cold, and the Wi-Fi didn't reach our room. Breakfast was quite tasty and had a good variety. Plus, there was a coffee station with staff on standby to prepare drinks. There was a children's pool with a water slide, as well as an adult pool. The playground was quite spacious and air-conditioned. There was a ball pit, two billiard tables, table tennis, arcade games, and VR games. Staff were also on standby to help the children play in the playground. Based on the above experience, we have no hesitation in recommending this hotel, and hopefully we'll have the opportunity to stay there again.
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Accommodation's Reply
19 May 2026
Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol Jakarta. Thank you very much for sharing your detailed review and for choosing to stay with us. We are delighted to know that you had a very pleasant experience during your stay, especially enjoying the spacious and clean Deluxe Ocean View room, the beautiful scenery overlooking the sea, gondola, and Dufan, as well as our family-friendly facilities such as the swimming pool, playground, VR games, and kids activities. We are also pleased to hear that you enjoyed our breakfast selection and coffee station service. Your kind recommendation truly means a lot to us and becomes a great motivation for our team to continuously provide memorable experiences for all guests. At the same time, please allow us to sincerely apologize for the inconveniences you experienced regarding the sofa bed condition, TV features, refrigerator temperature, and Wi-Fi connection in your room. Your valuable feedback has been shared with the related departments for immediate evaluation and improvement to ensure a better stay experience in the future. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back again for another enjoyable stay at Mercure Convention Center Ancol Jakarta. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The children's activities are fun and varied.
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Sulistyaningsih
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very friendly service, clean and spacious rooms, very good view
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our friendly service, as well as the clean and spacious room, and the beautiful view. Your kind feedback is truly appreciated and motivates our team to continue delivering the best experience to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Mahfi S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The hotel atmosphere is pleasant, the staff is friendly and the rooms are well cleaned.
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2 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your positive experience and for giving us such a high rating. We are delighted to know that you enjoyed the pleasant atmosphere of our hotel, found our staff to be friendly, and appreciated the cleanliness of your room. Your kind words truly motivate our team to continue delivering excellent service to all our guests. We will be sure to share your feedback with the entire team as encouragement. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Apri r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Exciting... Recommended for families... When we stayed there, there happened to be an event... Making our stay unforgettable.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your review with us. We are pleased to know that you had a fun and memorable stay with your family. It is great to hear that the event happening during your visit added to the overall excitement and made your experience even more unforgettable. However, we also note that your rating indicates there may have been some aspects that did not fully meet your expectations. We truly appreciate your feedback and will continue striving to improve our services and facilities to provide a better experience for all our guests. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Very fun and kids friendly... Highly recommended for those who bring children... The breakfast is also varied.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable stay and found our hotel to be kids-friendly, making it a great choice for families. It is also wonderful to hear that you appreciated the variety of our breakfast offerings. At the same time, we noticed that your overall rating indicates there may still be areas where we can improve. Your feedback is very important to us, and we would truly appreciate it if you could share more details about any aspects that did not fully meet your expectations, so we can enhance our services moving forward. We look forward to welcoming you and your family back for an even better stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Melinda
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
My stay at the Mercure was very pleasant, with plenty of photo spots and fast and friendly service. The food was delicious. You can buy gelato. It's close to Festival Beach. However, the room wasn't soundproof, and the AC was very loud at night. The room was spacious. Overall, it was a very pleasant stay.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your detailed review and for giving us such a high rating. We are delighted to know that you had a very pleasant stay with us and enjoyed our photo spots, friendly and prompt service, as well as the variety of delicious food, including our gelato. It is also great to hear that our location near Pantai Festival added to your experience, and that you found the room spacious. At the same time, we truly appreciate your constructive feedback regarding the room soundproofing and the AC noise at night. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering team for further evaluation and improvement, as guest comfort is our top priority. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Number of reviews per page
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40

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Others 4 Mercure Convention Center Ancol

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 9,322 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Mercure Convention Center Ancol
All
Staff Friendliness (230)
Family Friendly (228)
Room Space (202)
Bedroom (202)
Surroundings (186)
Ambiance (186)
Bathroom (181)
Variety (178)
Activity Option (176)
Hotel Area (175)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Convention Center Ancol

Number of reviews per page
20
40
Customer reviews
Ratih K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 hour(s) ago
A truly kid-friendly hotel, with free face painting, a foam party, and lots of other kids' games. Check-in was fast, and the staff were all friendly. You could also request mirror art for your birthday, and you'll get a slice of Mercure's birthday cake. I'll definitely be back. Thank you, Mercure 💕
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P***P
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 day(s) ago
There are play areas for children and adults, as well as two gyms. Afy helped us check in and out.
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m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
You won't go wrong choosing this type of room, the room is spacious, there is a balcony, the kids are happy playing in the pool, and the hotel facilities.
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nugie M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Recommended, taste 5 star, good for meeting and family, good staff & good service, keep on rolling.
1 people find it helpful
Nada A. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Clean rooms. Plenty of pools. Good food.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Clean room, nice place! The AC is really cold.
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Dewi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Happy to have a staycation here, lots of children's games. Everyone is friendly. Very kid-friendly.
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D***y
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Staycation
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9.4
/10
Reviewed 7 day(s) ago
Vacationing with kids and toddlers. The facilities are so complete, one night isn't enough. The rooms are spacious and clean. The food is plentiful and delicious. Unfortunately, even though it faces the ocean, the view isn't that great. 😅 Overall, if I get the chance, I'd stay here again.
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L***a
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Staycation
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9.1
/10
Reviewed 2 week(s) ago
Overall, it was enjoyable. The food could use a bit more variety, though... But the hotel is very kid-friendly. There are plenty of play facilities, making it perfect for a family getaway... It was a lot of fun.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for sharing your wonderful experience at Mercure Convention Center Ancol. We are delighted to know that you and your family had an enjoyable stay and appreciated our family-friendly atmosphere as well as the various children’s facilities available at the hotel. We also truly appreciate your feedback regarding the food variety. Your comment is very valuable to us and will certainly be shared with our culinary team as part of our continuous improvement efforts. It is always a pleasure to know that our hotel could provide a pleasant family getaway experience. We look forward to welcoming you and your loved ones back again for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
N***r
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
The hotel is clean, the facilities are complete, and it is very kids friendly.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are delighted to know that you enjoyed our clean hotel environment, complete facilities, and kids-friendly atmosphere during your stay. Creating a comfortable and enjoyable experience for families is one of our priorities, so your kind words truly mean a lot to us. We hope to welcome you and your family back again soon for another memorable stay by the beach. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
H***a
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
The first day I got the room, the AC wasn't cold. The technician fixed it but it still wouldn't cool. I ended up changing rooms. Even though the view was better in the first room, I was satisfied with the hotel's responsibility. It's always a pleasant staycation at this hotel. Keep up the friendliness of the hotel staff.
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4 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience at Mercure Convention Center Ancol. We sincerely apologize for the inconvenience you experienced with the air conditioning in your first room. We truly appreciate your patience and understanding while our team worked to resolve the issue and arrange a room change for your comfort. It is relieving to know that despite the initial inconvenience, you were satisfied with the responsibility and responsiveness shown by our team. We are also delighted to hear that you continue to enjoy your staycation experience with us and that our staff’s hospitality left a positive impression on you. Your kind words are a great motivation for all of us to continue delivering the best service to our valued guests. Thank you once again for your trust and support. We look forward to welcoming you back for another pleasant stay with us in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
This hotel was very memorable for me and my family.. Thanks for your service.. Will come back again..
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are truly delighted to know that your stay was memorable for you and your family. Your kind words about our service mean a lot to us and become great motivation for our team to continue delivering the best hospitality experience. We are very happy to hear that you plan to return, and we look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
R***A
icon-Leisure
Leisure
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9.7
/10
Reviewed 4 week(s) ago
The menu isn't extensive. Many items are sold out but haven't been refilled. There's a long line for breakfast, as you have to take turns sitting. Some people leave before they can eat. Everything else is fine. It's kid-friendly, comfortable, and clean.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for sharing your review and for choosing to stay at Mercure Convention Center Ancol. We are delighted to know that you found our hotel kids friendly, comfortable, and clean, and that overall you had a satisfying stay with us. Your positive comments truly mean a lot to our team. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast regarding the limited menu variety, delayed refill, and seating queue. Please rest assured that your feedback has been shared with our Food & Beverage team for immediate improvement, especially during peak breakfast hours, so we can provide a more comfortable dining experience for all guests. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back again for an even better experience in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Dimas R. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
We had a very pleasant stay at Mercure Ancol. We booked a Deluxe Ocean View room, so we could see the ocean, the gondola, and Dufan from our balcony. The room was very spacious and clean. Although the bed was a single, it was quite large. There were plenty of power outlets. The only downsides were that the sofa bed made a noise when we slept on it, the TV wasn't a smart TV, the refrigerator wasn't cold, and the Wi-Fi didn't reach our room. Breakfast was quite tasty and had a good variety. Plus, there was a coffee station with staff on standby to prepare drinks. There was a children's pool with a water slide, as well as an adult pool. The playground was quite spacious and air-conditioned. There was a ball pit, two billiard tables, table tennis, arcade games, and VR games. Staff were also on standby to help the children play in the playground. Based on the above experience, we have no hesitation in recommending this hotel, and hopefully we'll have the opportunity to stay there again.
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Accommodation's Reply
19 May 2026
Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol Jakarta. Thank you very much for sharing your detailed review and for choosing to stay with us. We are delighted to know that you had a very pleasant experience during your stay, especially enjoying the spacious and clean Deluxe Ocean View room, the beautiful scenery overlooking the sea, gondola, and Dufan, as well as our family-friendly facilities such as the swimming pool, playground, VR games, and kids activities. We are also pleased to hear that you enjoyed our breakfast selection and coffee station service. Your kind recommendation truly means a lot to us and becomes a great motivation for our team to continuously provide memorable experiences for all guests. At the same time, please allow us to sincerely apologize for the inconveniences you experienced regarding the sofa bed condition, TV features, refrigerator temperature, and Wi-Fi connection in your room. Your valuable feedback has been shared with the related departments for immediate evaluation and improvement to ensure a better stay experience in the future. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back again for another enjoyable stay at Mercure Convention Center Ancol Jakarta. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Verified Traveler
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
The children's activities are fun and varied.
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Sulistyaningsih
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
Very friendly service, clean and spacious rooms, very good view
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our friendly service, as well as the clean and spacious room, and the beautiful view. Your kind feedback is truly appreciated and motivates our team to continue delivering the best experience to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Mahfi S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The hotel atmosphere is pleasant, the staff is friendly and the rooms are well cleaned.
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2 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your positive experience and for giving us such a high rating. We are delighted to know that you enjoyed the pleasant atmosphere of our hotel, found our staff to be friendly, and appreciated the cleanliness of your room. Your kind words truly motivate our team to continue delivering excellent service to all our guests. We will be sure to share your feedback with the entire team as encouragement. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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Apri r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Exciting... Recommended for families... When we stayed there, there happened to be an event... Making our stay unforgettable.
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2 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your review with us. We are pleased to know that you had a fun and memorable stay with your family. It is great to hear that the event happening during your visit added to the overall excitement and made your experience even more unforgettable. However, we also note that your rating indicates there may have been some aspects that did not fully meet your expectations. We truly appreciate your feedback and will continue striving to improve our services and facilities to provide a better experience for all our guests. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Very fun and kids friendly... Highly recommended for those who bring children... The breakfast is also varied.
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable stay and found our hotel to be kids-friendly, making it a great choice for families. It is also wonderful to hear that you appreciated the variety of our breakfast offerings. At the same time, we noticed that your overall rating indicates there may still be areas where we can improve. Your feedback is very important to us, and we would truly appreciate it if you could share more details about any aspects that did not fully meet your expectations, so we can enhance our services moving forward. We look forward to welcoming you and your family back for an even better stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Melinda
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
My stay at the Mercure was very pleasant, with plenty of photo spots and fast and friendly service. The food was delicious. You can buy gelato. It's close to Festival Beach. However, the room wasn't soundproof, and the AC was very loud at night. The room was spacious. Overall, it was a very pleasant stay.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your detailed review and for giving us such a high rating. We are delighted to know that you had a very pleasant stay with us and enjoyed our photo spots, friendly and prompt service, as well as the variety of delicious food, including our gelato. It is also great to hear that our location near Pantai Festival added to your experience, and that you found the room spacious. At the same time, we truly appreciate your constructive feedback regarding the room soundproofing and the AC noise at night. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering team for further evaluation and improvement, as guest comfort is our top priority. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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