Mercure Convention Center Ancol

Explore Mercure Convention Center Ancol
8.4
Very Good
From 9,358 reviews
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Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

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Family Friendly (237)
Staff Friendliness (237)
Room Space (210)
Bedroom (208)
Surroundings (192)
Ambiance (191)
Bathroom (187)
Activity Option (182)
Variety (182)
Hotel Area (180)
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Traveler Reviews Mercure Convention Center Ancol

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Customer reviews
n***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 day(s) ago
One of the best hotel choices to enjoy Ancol.
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I***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Stayed for 5 days and 4 nights, everything was fine. Breakfast was just okay. On the last day, it was really busy, probably because the next day was a holiday, so the queue to enter the restaurant was long. The room was also really cold, even though it was set to cool, but it was still cold. Everything was fine, my kids were happy, and so was I. Thank you.
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I***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
I stayed for 5 days and 4 nights while my kids were at an event at the Mercure. Upon arrival, the security, receptionist, and all the staff were friendly, kind, and very helpful. The room was comfortable, spacious, and clean, with cool air conditioning. There was a wide selection of food, and it was quite tasty. The swimming pool was also fun, and my kids were happy.
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Theresia P. G.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 3 day(s) ago
I found the breakfast to be very lacking in variety. This was the first time I'd had to wait in a very long line for breakfast. The bread was almost gone, the fruit wasn't fresh, and the omelets were made too thick. I thought staying here for 200,000 Rupiah per person would be a pleasant experience, but it turned out to be a dud. I highly recommend this breakfast.
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Zaeni Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Fun for the family. Worth the money.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Maybe because it was a long holiday, there was a huge queue for breakfast.
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1 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Everything was fine, but I don't know if it's just me or what. At breakfast, I asked for an omelet and was given one that wasn't very well-shaped, broken, and very small. However, someone with a slightly oriental face was given a large, neat omelet.
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1 people find it helpful
E***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is a kid-friendly hotel with lots of fun games for kids to play. It's so much fun!
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Ratih K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
A truly kid-friendly hotel, with free face painting, a foam party, and lots of other kids' games. Check-in was fast, and the staff were all friendly. You could also request mirror art for your birthday, and you'll get a slice of Mercure's birthday cake. I'll definitely be back. Thank you, Mercure 💕
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3 people find it helpful
P***P
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
There are play areas for children and adults, as well as two gyms. Afy helped us check in and out.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for sharing your review and for giving us a great rating. We are delighted to know that you enjoyed our facilities, including the children's playground, adult recreational areas, and our gym facilities. We are also pleased to hear that Afy was able to assist you during both your check-in and check-out process. Your kind recognition will certainly be shared with her as motivation to continue delivering excellent service. We truly appreciate your positive feedback and look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
m***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
You won't go wrong choosing this type of room, the room is spacious, there is a balcony, the kids are happy playing in the pool, and the hotel facilities.
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2 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for sharing your wonderful review and for choosing Mercure Convention Center Ancol for your family stay. We are delighted to know that you were happy with the spacious room, balcony, swimming pool, and our hotel facilities. It is especially rewarding to hear that your children enjoyed their time at the pool and around the hotel, as creating memorable family experiences is one of our priorities. Your positive feedback motivates us to continue providing the best service and facilities for all our guests. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
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nugie M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Recommended, taste 5 star, good for meeting and family, good staff & good service, keep on rolling.
1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest Thank you for sharing your wonderful review and for giving us such a high rating. We are delighted to know that you enjoyed our food quality, found our hotel suitable for both meetings and family stays, and were pleased with the service provided by our team. Your kind words about our staff and overall service are truly appreciated and will be shared with the entire team as motivation to continue delivering memorable experiences. Thank you once again for your recommendation and encouragement. We look forward to welcoming you back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Nada A. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Clean rooms. Plenty of pools. Good food.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest Thank you for taking the time to share your stay experience at Mercure Convention Center Ancol. We are delighted to know that you found our room clean, enjoyed the variety of swimming pools, and were satisfied with the food we served. Your positive feedback is truly appreciated and serves as great encouragement for our team to continue delivering the best possible experience for our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean room, nice place! The AC is really cold.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for sharing your review and for giving us such a positive rating. We are delighted to know that you enjoyed your stay at Mercure Convention Center Ancol, especially our clean room, pleasant atmosphere, and the cool air conditioning that helped make your stay comfortable. Your kind feedback is truly appreciated and will be shared with our team as motivation to continue delivering excellent service and memorable experiences for our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Dewi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Happy to have a staycation here, lots of children's games. Everyone is friendly. Very kid-friendly.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a high rating. We are delighted to know that you had a happy staycation experience with us and enjoyed our kids-friendly facilities and various children's activities. It is also gratifying to hear that our team's friendliness contributed positively to your stay. Your kind words serve as great motivation for us to continue delivering memorable experiences for families visiting Mercure Convention Center Ancol. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Vacationing with kids and toddlers. The facilities are so complete, one night isn't enough. The rooms are spacious and clean. The food is plentiful and delicious. Unfortunately, even though it faces the ocean, the view isn't that great. 😅 Overall, if I get the chance, I'd stay here again.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for choosing to spend your family holiday with us. We are delighted to know that you and your children enjoyed your stay, especially our complete facilities, spacious and clean room, as well as the variety of delicious food options available. We also appreciate your feedback regarding the sea view. Your comments are valuable to us as we continuously strive to improve our guests' experience and comfort. It is truly rewarding to hear that you would consider staying with us again in the future. We look forward to welcoming you and your family back for a longer stay, so you can enjoy even more of the facilities and experiences that Mercure Convention Center Ancol has to offer. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Overall, it was enjoyable. The food could use a bit more variety, though... But the hotel is very kid-friendly. There are plenty of play facilities, making it perfect for a family getaway... It was a lot of fun.
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Accommodation's Reply
25 May 2026
Dear Valued Guest, Thank you for sharing your wonderful experience at Mercure Convention Center Ancol. We are delighted to know that you and your family had an enjoyable stay and appreciated our family-friendly atmosphere as well as the various children’s facilities available at the hotel. We also truly appreciate your feedback regarding the food variety. Your comment is very valuable to us and will certainly be shared with our culinary team as part of our continuous improvement efforts. It is always a pleasure to know that our hotel could provide a pleasant family getaway experience. We look forward to welcoming you and your loved ones back again for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel is clean, the facilities are complete, and it is very kids friendly.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are delighted to know that you enjoyed our clean hotel environment, complete facilities, and kids-friendly atmosphere during your stay. Creating a comfortable and enjoyable experience for families is one of our priorities, so your kind words truly mean a lot to us. We hope to welcome you and your family back again soon for another memorable stay by the beach. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The first day I got the room, the AC wasn't cold. The technician fixed it but it still wouldn't cool. I ended up changing rooms. Even though the view was better in the first room, I was satisfied with the hotel's responsibility. It's always a pleasant staycation at this hotel. Keep up the friendliness of the hotel staff.
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4 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience at Mercure Convention Center Ancol. We sincerely apologize for the inconvenience you experienced with the air conditioning in your first room. We truly appreciate your patience and understanding while our team worked to resolve the issue and arrange a room change for your comfort. It is relieving to know that despite the initial inconvenience, you were satisfied with the responsibility and responsiveness shown by our team. We are also delighted to hear that you continue to enjoy your staycation experience with us and that our staff’s hospitality left a positive impression on you. Your kind words are a great motivation for all of us to continue delivering the best service to our valued guests. Thank you once again for your trust and support. We look forward to welcoming you back for another pleasant stay with us in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This hotel was very memorable for me and my family.. Thanks for your service.. Will come back again..
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are truly delighted to know that your stay was memorable for you and your family. Your kind words about our service mean a lot to us and become great motivation for our team to continue delivering the best hospitality experience. We are very happy to hear that you plan to return, and we look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol
Number of reviews per page
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40