Swiss-Belinn Malang

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Overall Ratings & Reviews Swiss-Belinn Malang

Traveloka (14,504)
Other sources (128)
8.7
Very Good
From 14,504 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.8

People often mention about Swiss-Belinn Malang
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Staff Friendliness (257)
Distance to City Center (224)
Ambiance (218)
Bedroom (215)
Accessibility (202)
Hotel Area (195)
Surroundings (193)
Bathroom (182)
Taste (182)
Family Friendly (178)
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Traveler Reviews Swiss-Belinn Malang

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40
Customer reviews
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, and they respond immediately when asked for help.
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susi
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 day(s) ago
I really enjoyed staying at this hotel, the staff are friendly, it's clean, the food is delicious... I'll definitely stay there again next time.
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s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The service is friendly, the place is clean and cool.
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1 people find it helpful
Accommodation's Reply
03 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Swiss-Belinn Malang. We are delighted to hear that you enjoyed the friendly service, the clean and comfortable hotel environment, and your positive feedback. Your compliments encourage us to continue striving to maintain the quality of our facilities and services. We look forward to welcoming you back in the future for an even more memorable stay. Sincerely, The Management Team, Swiss-Belinn Malang
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Herlyna E.
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
The staff is friendly, and I've been staying here every time I come to Malang for almost 10 years. The best.
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Accommodation's Reply
03 Nov 2026
Dear Ms. Herlina, Thank you so much for your positive review and for your trust in choosing Swiss-Belinn Malang as your accommodation for almost 10 years. It is a great honor for us to continue being your choice every time you visit Malang. We are very happy to know that you are always satisfied with the hospitality and service from our team. Your loyalty and appreciation are a source of pride and motivation for our entire team to continue striving to provide the best service. We hope to welcome you back to Swiss-Belinn Malang and create another memorable stay for you on your next visit. Sincerely, The Management Team, Swiss-Belinn Malang
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M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Very comfortable, close to shopping centers.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
P***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The bathroom is narrow for the New Deluxe Queen room type.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
Ahmad H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, the food is varied and delicious, the atmosphere is comfortable, it is located close to the UB and Matos campuses.
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1 people find it helpful
Accommodation's Reply
30 Oct 2026
Dear Mr. Ahmad, Sincerely, Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It was very satisfying to stay at this hotel, the room was clean and the breakfast menu was quite varied.
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1 people find it helpful
Accommodation's Reply
30 Oct 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Anita
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
While staying here, there was a wedding reception. It didn't disturb the guests' comfort at all because of the separate access. There was also no noise. All the staff were friendly and very helpful. The food was varied, from traditional Indonesian to Western. The traditional snacks were really delicious ❤️ What's also nice is that the soap and shampoo don't dry out your skin or hair ❤️
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Accommodation's Reply
30 Oct 2026
Dear Ms. Anita, Sincerely, Swiss-Belinn Malang Hotel. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which encourages us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you again in the future. Sincerely, Swiss-Belinn Malang Hotel
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C***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and very helpful. However, breakfast was the same every day, lacking in variety.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at our hotel. We are delighted to hear that the friendliness and enthusiasm of our staff left a positive impression on you throughout your stay. However, we apologize for the limited variety of the breakfast menu. We will forward your feedback to the Food and Beverage department for consideration and improvement of the breakfast menu to provide you with an even better dining experience. We greatly appreciate your suggestion and look forward to welcoming you back to Swiss-Belinn Malang for an even better stay and dining experience in the future. Sincerely, Swiss-Belinn Malang
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Evi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very friendly and close to the Unbraw campus
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Accommodation's Reply
08 Oct 2026
Dear Ibu Evi, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
Putu A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
24-hour food ordering service. So you don't have to worry about getting hungry.
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1 people find it helpful
Accommodation's Reply
01 Oct 2026
Dear Mr./Mrs. Putu, Sincerely, Swiss-Belinn Malang Hotel. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swiss-Belinn Malang on your next visit. Sincerely, Swiss-Belinn Malang Hotel
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Aghisna M. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very friendly and close to the mall.
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Accommodation's Reply
01 Oct 2026
Dear Ms./Mrs. Akisna, Sincerely, Swiss-Belinn Malang Hotel. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback, which encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you again on your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang Hotel
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Clean, tidy, beautiful natural views.
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1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great, comfortable, satisfying, want to come back.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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G***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
Though the staff are very friendly, they kept forgetting our requests. Firstly, the wardrobe light switch was broken and kept on for the whole night. I had to call them 4 times until someone fixed it. Secondly, the front desk forgot our laundry. We dropped it off early morning and were promised it would be ready the next day by 10 am. When we came back the next day, the dirty clothes were still there, obviously forgotten.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues you experienced during your stay. While we are pleased to know that you found our staff friendly, we truly regret that your requests regarding the wardrobe light and laundry service were not followed up properly and required you to contact our team several times. We understand how frustrating it must have been to return and find that your laundry had not been processed as promised. Your feedback has been shared with the relevant departments as a reminder to improve our communication, follow-up, and coordination, so that similar oversights can be prevented in the future. We greatly appreciate your understanding and hope to have the opportunity to welcome you back to Swiss-Belinn Malang and provide you with a smoother and more attentive experience. Salam hangat dari Swiss-Belinn Malang, Hormat kami, Swiss-Belinn Malang
y***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
S***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The staff is friendly and quick to resolve problems.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
Anggraeni W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It was so much fun staying at this hotel.
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Accommodation's Reply
25 Sep 2026
Dear Ms. Angraeni, Sincerely, Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our service to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang
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d***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Excellent service, delicious food, comfortable atmosphere for a break.
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Accommodation's Reply
04 Sep 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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Number of reviews per page
20
40