Dear Valued Guest,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the issues you experienced during your stay. While we are pleased to know that you found our staff friendly, we truly regret that your requests regarding the wardrobe light and laundry service were not followed up properly and required you to contact our team several times.
We understand how frustrating it must have been to return and find that your laundry had not been processed as promised. Your feedback has been shared with the relevant departments as a reminder to improve our communication, follow-up, and coordination, so that similar oversights can be prevented in the future.
We greatly appreciate your understanding and hope to have the opportunity to welcome you back to Swiss-Belinn Malang and provide you with a smoother and more attentive experience.
Salam hangat dari Swiss-Belinn Malang,
Hormat kami,
Swiss-Belinn Malang