HARRIS Resort Waterfront Batam

Explore HARRIS Resort Waterfront Batam
8.6
Very Good
From 1,285 reviews
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Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.3

Service and Facilites

8.7

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Bedroom (37)
Family Friendly (35)
Staff Friendliness (35)
Ambiance (35)
Bathroom (35)
Room Space (34)
Hotel Area (34)
Taste (28)
Wifi (26)
Activity Option (25)
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Traveler Reviews HARRIS Resort Waterfront Batam

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20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
There were only two towels in the room, even though we had a baby with us. The shower was incredibly small for a 1.2 million rupiah room. But so far, so good.
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Accommodation's Reply
23 Oct 2026
Dear Valued Guest Warmest greetings from Harris Resort Batam Waterfront Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience regarding the limited number of towels provided in the room and the shower facilities not meeting your expectations. We understand the importance of comfort and adequate amenities, especially when travelling with a baby. Your feedback is valuable to us and will be shared with the relevant departments for further evaluation and improvement. We are also pleased to know that, overall, you had a good stay with us. Thank you for choosing HARRIS Resort Batam Waterfront. We look forward to welcoming you and your family back for a more comfortable and enjoyable stay. Warm Regards Dodi Putra General Manager
Oktaviani
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very satisfying, the service is fast, friendly, the food is delicious, the rooms are clean, luxurious and comfortable.
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1 people find it helpful
Accommodation's Reply
21 Oct 2026
Dear Ms. Octaviani from Harris Resort Batam Waterfront, Thank you for taking the time to share your review with us. We are delighted and very pleased with your positive feedback. The comfort and safety of all our guests is always our top priority. We will continuously strive to improve the quality of our services, products, and facilities at our resort to meet and exceed the expectations of all our guests in the future. We hope to welcome you back to Harris Resort Batam Waterfront again. Thank you for choosing Harris Resort Batam Waterfront as your accommodation. Sincerely, Dodi Putra, General Manager
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E***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Ok ok mantap. Good hotel and good food.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying with us. We are delighted and greatly encouraged by your positive feedback. The comfort and safety of all our guests is always our top priority. We will continuously strive to improve the quality of our services, products, and facilities at our resort to meet and exceed your expectations in the future. We hope to welcome you back to Harris Resort Batam Waterfront again. Thank you once again for choosing Harris Resort Batam Waterfront as your accommodation. Sincerely, Dodi Putra, General Manager
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Aditya P.
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9.1
/10
Reviewed 5 week(s) ago
The calm atmosphere and friendly staff add to the colorful holiday.
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Accommodation's Reply
21 Sep 2026
Dear Mr. Aditya P. from Harris Resort Batam Waterfront, Thank you for taking the time to share your review with us. We are delighted and very pleased with your positive feedback. The comfort and safety of all our guests is always our top priority. We will continuously strive to improve the quality of our services, products, and facilities at our resort to meet and exceed the expectations of all our guests in the future. We hope to welcome you back to Harris Resort Batam Waterfront again. Thank you again for choosing Harris Resort Batam Waterfront as your accommodation. Sincerely, Dodi Putra, General Manager
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Felicia G.
icon-Leisure
Leisure
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10.0
/10
Reviewed 10 week(s) ago
The staff is very friendly, greeting guests with smiles. I was very pleased with their hospitality.
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2 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Felicia, Sincerely yours, Harris Resort Batam Waterfront. Thank you so much for your positive review. We are delighted to hear that you were satisfied with our team's hospitality and service. A warm smile and greeting to every guest is part of our commitment to providing a memorable stay. We will gladly pass on your compliments to the entire team. Thank you for choosing us, and we look forward to welcoming you back on your next visit. Sincerely, Dodi Putra, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The hotel staff was very friendly and helpful during check-in. They also delivered luggage to our room and provided a welcome drink. There's also a minimarket on site, so we could pick up any items we forgot to bring.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Warm regards from Harris Resort Batam Waterfront. Thank you so much for your wonderful review! We are delighted to hear that you were impressed with the hospitality and service from our team, from check-in to assistance with your luggage to your room and the welcome drink we provided. We are glad that the convenience of our mini-market helped you during your stay. Thank you for your trust. We hope to welcome you back to Harris Resort Waterfront Batam again for another memorable stay. See you soon! Sincerely, Dodi Putra, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Everything was fine 👌. The staff were friendly and very helpful. The room, bathroom, and pool were all clean, but the breakfast lacked variety.
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Accommodation's Reply
23 Jul 2026
Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review about us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager
Roza A.
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Staycation
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8.5
/10
Reviewed 15 week(s) ago
Friendly service, clean place.
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Accommodation's Reply
23 Jul 2026
Cheers from HARRIS Resort Batam Waterfront! Dear Ibu Roza Thank you for taking the time to share your review about us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
It's really fun here, highly recommended. The staff is friendly and the atmosphere is great. You can play on the beach, in the playground, in the pool, and the themed family rooms are great. The kids loved it, and we'll definitely be back. Thank you!
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Accommodation's Reply
12 Jul 2026
Dear Valued Guest, Warm regards from Harris Resort Batam Waterfront. Thank you for sharing your wonderful experience during your stay at Harris Resort Batam Waterfront. We are delighted to hear that you and your family enjoyed the resort's atmosphere, the friendliness of our staff, and the amenities. We are also pleased to hear that the family-themed rooms made your little ones feel at home and added to the enjoyment of your stay. Thank you for your feedback. We hope to welcome you and your family back again for another memorable vacation. Sincerely, Dodi Putra, General Manager
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Marina T. H.
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Staycation
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9.4
/10
Reviewed 16 week(s) ago
Friendly and helpful staff. Good food. Family friendly. However, the room wasn't quite soundproofed; we could hear sounds from outside the room. We have stayed in other Harris hotels, but this was the first time that we were charged for an additional towel.
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Ibu Marina Warmest greetings from Harris Resort Batam Waterfront Thank you for choosing HARRIS Resort Batam Waterfront and for taking the time to share your feedback. We truly appreciate your continued trust in the HARRIS brand. We are delighted to know that you enjoyed our friendly and helpful staff, delicious food, and family-friendly atmosphere. Your kind words mean a lot to our team and encourage us to continue delivering memorable experiences. We also sincerely apologize for the inconvenience caused by the sound insulation in your room. Your feedback has been shared with our team as we continuously look for ways to improve our guests' comfort. Regarding the additional towel charge, we understand your surprise, especially since this differed from your previous experiences at other HARRIS hotels. We appreciate your feedback and will review how this policy is communicated to ensure guests receive clear information during their stay. Thank you once again for your valuable review. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Dodi Putra General Manager
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Nice and comfortable for family……………
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Accommodation's Reply
06 Jul 2026
Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review about us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Comfortable for the family. Thank you
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. Knowing that you had a positive experience motivates us to continuously improve our services and products for all our guests, and we always strive to do so. We hope to welcome you back soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
The facilities are good, with a large swimming pool with varying depths. Breakfast is also good, with a wide variety. However, it was raining at check-in, so the staff forbade swimming. There's also noisy and dusty demolition work underway.
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+2
1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Warm greetings from Harris Resort Batam Waterfront. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed our facilities, especially our large swimming pool with varying depths and the diverse breakfast options. However, we apologize for any inconvenience you may have experienced during your stay. For safety reasons during the rainy season, our staff recommends that guests refrain from swimming to avoid any potential risks. Additionally, we apologize for the ongoing construction work which may have caused noise and dust in the surrounding area. Your feedback is invaluable and we will use it to continuously improve our services and provide a comfortable stay for our guests. We look forward to welcoming you back in the future for an even more enjoyable and memorable experience. Sincerely, Dodi Putra, General Manager
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Meyna P. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
The hotel staff was friendly, check-in was easy and fast, the room was comfortable and clean... The whole family was happy. Thank you🥰
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1 people find it helpful
Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear Mayna, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and everything went smoothly. We are very grateful to hear that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront soon. Sincerely, Dodi Putra, General Manager
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Good service, improve your service 💪
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
The staff are all very friendly, the view from the room is nice, sunset 🫶
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1 people find it helpful
Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 30 week(s) ago
The hotel was nice and clean. The pool was huge, and the kids loved swimming there. However, we didn't get to check in until 3:30 PM.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you were impressed with the cleanliness of our hotel and our spacious swimming pool, and that your children enjoyed swimming. However, we apologize for the inconvenience during the check-in process, as you were only able to check in at 3:30 PM. We understand that this may have affected your comfort and relaxation time with your family. Your feedback is very important to us, and we have taken it into consideration to improve our services so that future check-ins will be smoother and more on time. We hope to welcome you and your family back for another enjoyable vacation in the future. Sincerely, Dodi Putra, General Manager
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A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Thank you for your vacation there, will come back again
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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Kayla A. I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
I just spent my night here, and it was very comfortable. The staff were really friendly and helpful, I'd mind to stay here on my next vacation. Thank you🥰
1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Ms Kayla A.I Warmest greetings from Harris Resort Batam Waterfront Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a comfortable stay and that our team made a positive impression with their friendly and helpful service. Your kind words are truly appreciated and will be shared with our staff, as they serve as great encouragement for us to continue delivering memorable experiences to our guests. It is especially rewarding to know that you would consider staying with us again on your next vacation. We look forward to welcoming you back and creating another enjoyable stay for you. Thank you once again for your support. Warm regards, Dodi Putra General Manager
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
The hotel is nice, spacious, the hotel staff are friendly.
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Accommodation's Reply
23 May 2026
Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager
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