Location and Price are excellent , my single room was great and had a sea view - obviously because of the current weather it was very hot ! But there was a fan . Parking on first come first serve basis was understandable and convenient . Breakfast was excellent value and good . All staff I came into contact with were helpful & courteous. Only one lift of two was working , and the one needed for wheelchairs / large luggage etc . Was the one not working! And other one was very crammed . . You had to request room make up when needed - which I found a little inconvenient - Tv didn’t work as the WiFi was not good - but I didn’t complain or try to get it fixed as it wasn’t a priority for me - Dining area and bar area etc . Spotlessly clean , bar staff very friendly and efficient , nice atmosphere - outside of the building is in need of repair and uplift - overall satisfied for what I wanted and needed - Very close to great selection of restaurants ,,and not far from Rail and Bus connections - my Room was fine , and the staff made up for anything lacking .

👍. ………………..……

We had a large room overlooking the sea front, it was clean and prepared for our short stay. The staff were welcoming and very helpful. the breakfast selection was varied and covered all dietary needs. We did not use the car park/

Firstly one of the lifts was out of action and only left the very small one to use which you cannot get more than 2 people in, hence there was a long wait for it in such a big hotel plus far too small to much luggage in. The front entrance is basically a smoking area for guests which is not ideal at all and should be stopped ! There doesn’t seem to be many staff working here either. The room was quite nice but very warm with no aircon. You have to pay £6 a day to park out the back. Eastbourne has not got much too offer.

The hotel is old and very run down, the first room i was given was dirty and smelt so had to move the second room was much better but the door didnt lock properly! The property is just very tired and old and could do with a refresh and a good clean. It is in a great location for the beach and restaurant's. Served it purpose for one night but would not recommend any longer stays.

Room was good overlooking the sea but quite noisy! Very hot weather so the windows were open. Parking outside was free until 8.00am

The room was clean and tidy Breakfast was great love it Staff was good and understanding Parking could be a issue at the front of the hotel 10 to 15 mins walk from Eastbourne train station It’s very close to the Eastbourne pier

No problems at all, clean room, staff were friendly and helpful. Car parking was great. The breakfasts were superb, will definitely come again.

The room was a superior twin and was quite spacious. It was , however, dated and required minor repairs or even modernisation. The evening meal reminded me of a school refectory - regimented serving times and seating- this was not á lá carte either. The breakfast buffet, on the other hand, was a better experience - a good selection and choices to start the day. The staff were helpful and friendly but I had to ask twice for clean towels , tea and coffee replenishment.

The property to think of it's age in particular inside is in good condition and the rooms are in excellent condition and clean. The staff were all polite and very welcoming and helpful too. Many thanks.

Amazing location. View from my room was stunning. However I’m sorry to say that overall, the room itself and the hotel in general is extremely tired and dated looking and is in desperate need of an update and a refresh. From the dirty, flaking exterior of the building, to the reception desk, desperately in need of a sanding down and a varnish. The room itself had a permanently stale and musty smell, the carpet needed a wash, and the shower seals were covered in black mould. The shower pressure itself was very weak. A fridge in the room would also be useful. Also one of the two tiny lifts was inoperative which is far from ideal in a huge hotel like this, especially when staying on the 4th floor. I write all of this purely because I can totally imagine what it once was, and what it could be again. Places like this are institutions and it makes me sad to see them neglected like this. I’d love to see some money spent on refurbishing this once grand old hotel. I do also find the photos on Hotel.com to be extremely misleading which further added to my disappointment. To end on a positive, the staff were friendly and pleasant.

Staff were helpful. Room could have been cleaner , had to change one of the rooms due to this. Easy parking system.

Only 1 very small liift working. Outside looking very shabby. Reception staff very helpful

The rooms are tired but clean. The staff are friendly and helpful. Breakfast is buffet style with lots of choice. There's a car park at the back of the hotel. It's in a good location, very close to the pier and close to the centre.

The hotel looks like it is about to fall down from the outside. The lift is approx 2ft x 3ft which should be highlighted during booking as a wheelchair only will fit inside. People had prams, pushchairs, walk frames and big suitcases finding the whole thing frustrating. During my stay food ran out of stock. We had an infestation of ants in our room which we just bought some powder from the pound shop. The evening meal which we opted for just one evening was not good value. The staff were amusing. They have be en informed of redundancy and those that are staying till the end have mucked in and have 2 or 3 different positions within the hotel. The entertainment is Tue, Thurs and Sat. This ballroom is fantastic. The singers are really good. You could and should Dance like no ones watching but hardly any one did. The hotel has a great location on the front across the road from the pier which has live music and just beside the paved zone leading up to the town centre. As the hotel will be closing before Christmas they're not going to top up the toiletries

Only one lift working and it broke down we had to walk up to the 4th floor not good for two people in their late 70's, food was good ,staff pleasant, could be good if they ever get both lifts working ,could do with a good refurbishment, but we enjoyed Eastbourne, so many places to choose to eat in

Great location on seafront but shabby accommodation overall. Had no house keeping done over two night stay which was disappointing.

Great location and value for money. The breakfast was lovely. The hotel is a bit tired and the bedroom quite small, but overall we had an enjoyable stay.

The staff were good and dealt with faults quickly that were in the room, but could not work the tv at all. Just could do with simple things like a fridge in the room more pillows would have been nice as well. Very hot rooms so they do need air on as well

App somehow refreshed and changed the dates on my stay from next week to same day Tried for several hours to contact the hotel to change the dates, no answer from reception between 1600 - 1830 Contacted the third-party this was booked through, they couldn't change the dates without getting in touch with reception and they couldn't get through either neither could the hoetls reservations team who were as helpful as they could be. Email was drafted to the reservations manager according to the third party and the reservations team but I am still without an update The hotel replied via message on hotels.com explaining to me that id rang at "Peak check in times" and that they only have one receptionist whom must prioritise check-ins.