H***o

6.1

/10

Reviewed 19 hour(s) ago

The room and toilet smelled really bad from the moment we entered. The hotel was quiet.

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Hieu T.

8.5

/10

Reviewed 2 day(s) ago

The view is beautiful. The food is decent. It gets a bit noisy at night, so it's best to stay on the 8th floor or higher.

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Nadia O.

Leisure

8.8

/10

Reviewed 2 day(s) ago

Strategically located hotel, close to malls and restaurants. The staff is friendly and very helpful. The room was a little dirty.

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Antonius E.

Staycation

8.2

/10

Reviewed 3 day(s) ago

Salty food. Why does breakfast require a fee for coffee? Whatever type of coffee you want, breakfast should be free, right?

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I***n

Staycation

6.2

/10

Reviewed 3 day(s) ago

I was given a free coupon, but it turned out to only be fried tofu and pork rind crackers. I might as well skip the coupon altogether.

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J***y

Staycation

10.0

/10

Reviewed 4 day(s) ago

Friendly and detailed service when explaining, comfortable room, breakfast taste just right for my palate and my family's.

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F***a

Business

10.0

/10

Reviewed 5 day(s) ago

Excellent and friendly service. Thank you for celebrating my birthday and providing me with a birthday cake. It was truly memorable! ⭐⭐⭐⭐⭐ 🎂✨💕

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N***s

Business

8.7

/10

Reviewed 5 day(s) ago

There are lots of small cockroaches in the bedroom and insects in the bathroom.

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M Rivandi

10.0

/10

Reviewed 1 week(s) ago

Celebrating my mom's birthday with a staycation here was the best. Friendly service and great facilities, thank you.

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Accommodation's Reply

15 Aug 2026

Dear Mr./Ms. M. Rivandi, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave to Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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M Rivandi

10.0

/10

Reviewed 1 week(s) ago

Celebrating my mom's birthday with a staycation here was the best. Friendly service and great facilities, thank you.

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Accommodation's Reply

15 Aug 2026

Dear Mr./Ms. M. Rivandi, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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R***n

Business

8.5

/10

Reviewed 2 week(s) ago

The bed and room are clean enough, and the room is cleaned regularly every day with cleanliness that can be rated at 8.

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Accommodation's Reply

08 Aug 2026

Dear Mr./Ms. R*n, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will be able to return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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A***i

5.7

/10

Reviewed 2 week(s) ago

The old AC hadn't been replaced and was making noise. The room faced the sun. They should have paid more attention to the comfort of the room. It was incredibly hot. Even the hallway was hot. Checking in took only 20 minutes and then checking out immediately. Uncomfortable.

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Accommodation's Reply

07 Aug 2026

Dear Mr./Ms. A*i, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Pak S.

Business

10.0

/10

Reviewed 2 week(s) ago

Hotel near work, often stay at Goldvitel.

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Accommodation's Reply

03 Aug 2026

Dear Mr./Ms. S., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Purwadi P.

10.0

/10

Reviewed 2 week(s) ago

My first experience staying at Goldvitel was pleasant, comfortable, welcoming, and friendly. Thank you to the friendly and kind staff.

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Accommodation's Reply

06 Aug 2026

Dear Ms. Puravadee P, Sincerely yours from Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. We are delighted that your first stay at Goldvitel was so pleasant, comfortable, and welcoming. Thank you to all the friendly and kind staff. Your family's experience at Goldvitel Hotel Surabaya motivates us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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s***e

Leisure

8.6

/10

Reviewed 3 week(s) ago

The room was so cramped, it was difficult to pray. The food was almost all mediocre, so I just had a taste, as nothing really stimulated my appetite.

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Accommodation's Reply

03 Aug 2026

Dear Sir/Madam s*e, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya such an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We hope you and your family will visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Afifah R.

8.5

/10

Reviewed 3 week(s) ago

The staff was friendly, check-in could have been earlier, the room was clean, but the bathroom smelled a bit. But overall, it was okay.

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Accommodation's Reply

03 Aug 2026

Dear Mr. Afifah R., Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your family's experience visiting Goldvitel Hotel Surabaya inspires us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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M***a

Transit

8.8

/10

Reviewed 3 week(s) ago

Stayed for 3 nights due to my child's college enrollment. Check-in was only possible at 2:00 PM, but towels were only provided at 4:00 PM. I was frustrated just by the towel issue. The room was full of stains, and the sheets weren't changed until I remembered the stains from the previous one, even though I was told to change the sheets, blanket, and pillowcases every day. I stayed for 3 nights. Please improve the cleanliness and service. Breakfast tasted standard...

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Accommodation's Reply

29 Jul 2026

Dear Ms./Mrs. M*a, Sincerely, Goldvitel Hotel Surabaya. Thank you for your feedback and suggestions. We apologize for any inconvenience you experienced during your stay and appreciate you taking the time to share your experience and giving Goldvitel Hotel Surabaya an excellent rating. Your experience and your family at Goldvitel Hotel Surabaya motivate us to maintain the quality of both our facilities and services. We sincerely hope that you and your family will visit our hotel again. We look forward to your return to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Suripto

Leisure

10.0

/10

Reviewed 3 week(s) ago

The Sky Lounge has a great view of the city, and the food is delicious.

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Accommodation's Reply

31 Jul 2026

Dear Mr. Suripto, Goldvitel Hotel Surabaya extends its highest regards. Thank you for your compliments and for taking the time to share your stay experience, including the excellent rating you gave Goldvitel Hotel Surabaya. Your experience and that of your family during your visit to Goldvitel Hotel Surabaya have inspired us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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k***i

Staycation

10.0

/10

Reviewed 4 week(s) ago

The staff are very friendly, polite, and kind, it feels like family.

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Accommodation's Reply

28 Jul 2026

Dear Mr./Ms. K*E, Sincerely, Goldvitel Hotel Surabaya. Thank you for your compliments and for taking the time to share your stay experience and the excellent rating you gave our hotel. We were impressed by the friendliness and courtesy of our staff, making you feel like family. Your experience and your family's visit to Goldvitel Hotel Surabaya encourage us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Rooms Division Manager - Goldvitel Hotel Surabaya

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Gan B. H.

Leisure

6.8

/10

Reviewed 4 week(s) ago

Is budget stay in old building. Interior of room is old, especially the light at the table and bathroom. It might drop down anytime.

3 people find it helpful

Accommodation's Reply

30 Jul 2026

Dear Gan B. H., Thank you for sharing your feedback. As a budget-friendly hotel housed in a classic building, we continuously strive to balance affordable rates with a safe, comfortable environment. However, we deeply regret that the condition of your room’s interior and fixtures fell short of expectations during your stay. Please accept our sincere apologies for the issues with the table and bathroom lights. We appreciate your feedback as it helps us identify areas that need urgent attention. We hope to have the opportunity to provide you with a much improved and safer stay in the future. Sincerely, Hari Susilo. Room Division Manager- Goldvitel Hotel Surabaya

Goldvitel Hotel Surabaya

Overall Ratings & Reviews Goldvitel Hotel Surabaya

8.3

8.3

8.3

8.9

8.5

Traveler Reviews Goldvitel Hotel Surabaya