Check-in and check-out were quick and smooth, and the room was clean, but the towels and sheets were a bit shabby. The room had no view. The small parking lot couldn't accommodate cars when it was full, but the security guard was responsive.

The hotel is nice. The service and cleanliness are good.

The restaurant service was terrible, with food taking 1.5 hours to be served. The mattress sank, and the sheets looked very shabby. The bathroom water took a long time to drain, causing it to flood. The room smelled awful.

The service is good, friendly, and pleasant. It's a comfortable place to rest.

When we arrived, the bed was incredibly dirty because it was already late. We changed it, but it was also dirty. When we arrived, there were no towels. Probably because it was too crowded. Good location.

Awesome, best hotel, great view.

Must try iga/ oxtail soup. Food price very affordable.

Comfortable hotel, suitable for staycation.

The staff were all very friendly, but the room wasn't soundproof enough. You could still hear the sounds of children in the next room or outside, even though it was late at night. It's understandable, it's the holidays.

A pleasant experience staying at Horison Batu, Malang, only the swimming pool access was made easier.

Thank God... Hotel Horison Trunojoyo Batu Malang is one of the recommended comfortable hotels. The staff is friendly and very helpful, and the breakfast is varied, from main courses to light snacks. Access to everything is easy. Hopefully, this hotel will continue to be well maintained.

It's quite okay, maybe cleanliness could be maintained better.

The surrounding area supports tracking for running and what makes it comfortable is the quiet location of the room to breathe in the fresh morning air.

The staff helped me move rooms when I couldn't handle my luggage due to activities outside. The mountain views are soothing, and the air is clean, creating a sense of comfort and tranquility. I hope to return again.

A clean, comfortable hotel. Another excellent service: We left something behind at checkout, and only realized it when we arrived home. We took the initiative to chat with the admin to ask if they could send it. Beyond expectations, all our belongings were delivered to Sragen without a trace. Excellent service from Horison Trunojoyo Batu Malang.

This was my first time staying here. Initially, my husband was made to wait for a luggage cart in the basement elevator until I finished checking in and had time to wait in the lobby. Finally, my husband carried his own luggage to the lobby. However, as we were about to head to the elevator to go up to our room, an employee approached us to help us carry our luggage without a trolley. We also had to wait quite a long time for dinner at the restaurant, even though we had ordered soto, which usually doesn't take long to be served. We weren't allowed to borrow a baby chair for the room. The children's play area was also poorly maintained, with many things like the ball pit fence, rocking horse, and Lego pieces broken. The playground should have been safe for children, but it was a bit worrying. The broken Lego pieces were sharp, and the plastic bottom of the rocking horse was loose. The swimming pool area was very difficult to reach because it was a long walk from the elevator and seemed remote. But in terms of comfort, the hotel was very comfortable to sleep in, the room was clean, the mattress was soft, everything was good, and we really enjoyed our stay in the room. Some of the staff were also very friendly, kind, polite, and very helpful. Maybe there are just a few that are understaffed. And one more thing, if possible, maintain the baby chairs in restaurants. Yesterday, I got a baby chair with wobbly legs because a part was loose. There are only a few photos, but they all match the description.

The hotel staff was friendly and very helpful upon check-in.

Sorry, but I don't think I'll be bringing my family to stay here again. The service is terrible and rude. The first day, my child wasn't asked to pay for breakfast, but the second day, he was. Even though the first day, when I wanted to have breakfast, they also asked how many people were there, and I said 3 people, one of whom was a child. I got a room with curtains that couldn't be opened, so it was dark. Dusty. The toilet was hard to flush, with very little water coming out. It really put me off. The only good thing was the view, and even that was helped by the fact that it was in Batu. Oh yeah, the swimming pool was also dirty, with no shower area.

The hospitality is the best, the best while staying here.

The FO lady is informative, the motorbike is parked far inside 😬