Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We are pleased to know that you experienced a smooth check-in and check-out process, found your room clean, and appreciated the attentiveness of our security team in assisting with parking. We also sincerely appreciate your constructive comments regarding the condition of the towels and bed linens, the room view, and the parking capacity during busy periods. Please rest assured that your feedback has been shared with the relevant departments as part of our continuous efforts to improve the quality of our facilities and services. We sincerely look forward to welcoming you back for an even better stay at Horison Trunojoyo Batu.

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed your stay with us and appreciated our hotel's cleanliness as well as the service provided by our team. Your kind words are a great encouragement for us to continue delivering excellent hospitality and ensuring every guest has a comfortable and memorable experience. We sincerely look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay. We regret to learn about the long waiting time for your meal at our restaurant, the condition of the mattress and bed linen, the slow bathroom drainage, and the unpleasant room odor. Please accept our sincere apologies, as this does not reflect the standards of comfort and service we strive to provide. Your feedback has been shared with our Restaurant, Housekeeping, and Engineering teams for immediate evaluation and improvement. We truly value your comments as they help us enhance the quality of our facilities and services. We sincerely hope to have the opportunity to welcome you back and provide you with a much better experience at Horison Trunojoyo Batu.

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We are truly delighted to know that you enjoyed our friendly service and found our hotel to be a comfortable place to rest. Your kind words are a great motivation for our team to continue providing warm hospitality and ensuring every guest has a pleasant and memorable stay. We sincerely look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret to learn about the cleanliness of the bed linen, the replacement that did not meet your expectations, and the delay in providing towels upon your arrival. This is certainly not the level of service and comfort we strive to deliver to our guests. We truly appreciate your understanding, especially during a busy period, and we are grateful for your positive comment regarding our hotel's location. Please rest assured that your feedback has been shared with our Housekeeping team for immediate evaluation and improvement. We sincerely hope to have the opportunity to welcome you back and provide you with a much better experience at Horison Trunojoyo Batu.

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your wonderful feedback. We are truly delighted to know that you considered our hotel one of the best and enjoyed the beautiful view during your stay. Your kind words are a great motivation for our team to continue providing excellent hospitality and memorable experiences for every guest. We sincerely look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our culinary experience, especially the **oxtail soup**, and found our food to be delicious and reasonably priced. Your recommendation means a lot to us and serves as great encouragement for our culinary team to continue delivering high-quality dishes and excellent dining experiences. We sincerely look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.

Dear Valued Guest, My name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for taking the time to share your valuable feedback. We are truly delighted to know that you found our hotel comfortable and a great choice for a staycation. Your kind words are a wonderful motivation for our team to continue providing warm hospitality and creating memorable experiences for every guest. We sincerely look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.