Horison Trunojoyo Batu Malang

8.7
/10
Very Good
820 reviews

What Guests Say About Their Stay

Staff Friendliness (123)
Bedroom (102)
Distance To City Center (101)
Accessibility (98)

T***a

10.0
/ 10
Hotel Horizon Batu is strategically located, with easy access to the city center, and is a consistent choice during our vacations in Batu. Highly recommended as a tourist destination and a place for our family to stay.
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T***a

10.0
/ 10
Hotel Horizon Trunojoyo Batu is strategically located, with friendly staff at check-in and check-out. The surrounding environment is very clean. Our family was very happy and satisfied.
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ainur r.

10.0
/ 10
Friendly. Feel at home in Horison. All the staff are responsive when I need help. Overall it's really good. Highly recommend staying at Horison, it's clean and has a nice view.
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A***H

10.0
/ 10
Comfortable & pleasant stay at this hotel.
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H***a

9.4
/ 10
The hotel staff is very friendly and responsive. The check-in and check-out process is fast without any hassle. Complete toiletries, comfortable bed, only the room size is a bit narrow but the room facilities are compact. I love the room's ambience. Therefore, I'd love to come back!
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In the Area
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Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Horison Trunojoyo Batu Malang is a hotel is located at Songgokerto. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Horison Trunojoyo Batu Malang

Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312
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Lobby Horison Trunojoyo Batu Malang
Lobby 2 Horison Trunojoyo Batu Malang

Discover More About Horison Trunojoyo Batu Malang

Location


Horison Trunojoyo Batu Malang is a hotel is located at Songgokerto.

About Horison Trunojoyo Batu Malang

From business event to corporate gathering, Horison Trunojoyo Batu Malang provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Horison Trunojoyo Batu Malang.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Horison Trunojoyo Batu Malang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Horison Trunojoyo Batu Malang is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Horison Trunojoyo Batu Malang is the right place to stay.

All facilities in Horison Trunojoyo Batu Malang

Functional Hall Horison Trunojoyo Batu Malang
Functional Hall
Lobby Horison Trunojoyo Batu Malang
Lobby
Exterior Horison Trunojoyo Batu Malang
Exterior
Bedroom Horison Trunojoyo Batu Malang
Bedroom
In-room Bathroom Horison Trunojoyo Batu Malang
In-room Bathroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • Separate shower and tub
  • Shower
  • TV

Family-friendly Facilities

  • Kids club
  • Children pool

Things to Do

  • Garden
  • Outdoor pool

Transportation

  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

General

  • Family room

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Supermarket

Accommodation Policy & General Information in Horison Trunojoyo Batu Malang

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Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Horison Trunojoyo Batu Malang
46
Number of floors in Horison Trunojoyo Batu Malang
6
Another facilities in Horison Trunojoyo Batu Malang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Horison Trunojoyo Batu Malang

What are available facilities at Horison Trunojoyo Batu Malang?
There are top facilites at Horison Trunojoyo Batu Malang such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Trunojoyo Batu Malang?
The standard check-in time at Horison Trunojoyo Batu Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Trunojoyo Batu Malang provide breakfast?
Yes, Horison Trunojoyo Batu Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Trunojoyo Batu Malang?
Horison Trunojoyo Batu Malang is a 3.0-star hotel.
How many floors does Horison Trunojoyo Batu Malang have?
Horison Trunojoyo Batu Malang has 6 floors.
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More Reviews from Other Guests in Horison Trunojoyo Batu Malang

8.8
Very Good
From 816 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.8

People often mention about Horison Trunojoyo Batu Malang
All
Staff Friendliness (91)
Bedroom (90)
Bathroom (85)
Ambiance (78)
Distance to City Center (77)
Accessibility (69)
Hotel Area (67)
Variety (58)
Room Space (57)
Surroundings (56)
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Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good, great. I'll come back here sometime.
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Cahya A. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is good, with a strategic location, friendly service, next time I go to Baru again I will stay here again
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Syubban F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The best, spacious rooms & the ambiance is so good that you don't want to leave. The hotel food is also excellent & complete, from appetizers to main courses. The view is also directly on the mountain.
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B***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The staff are very friendly, and they guide you through every parking lot. The service is friendly.
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AMELINDA D. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are friendly... I have stayed here several times and only stayed for a few hours but the service was very pleasant... The cleanliness of the room is also excellent... It seems to always be the hotel of choice when I stop by Batu once a month.
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
Previously, every time I stayed here, the deluxe rooms always had windows facing outside, but this last time I got a window facing inside the building. Before checking in, I requested to be moved to an outside room, but they said they couldn't, saying they were suite-type rooms. But when I left the room, someone opened the door and passed the outside room. It turned out to be a deluxe room too. 😅
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4 people find it helpful
M***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I've stayed here twice and it's always been great. The only downside was that the room didn't have a hairdryer. I asked the staff, but they didn't have one. The room was comfortable and clean. The food was standard, but still worth it. The location is strategic. The cool atmosphere makes you feel at home 🥰
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Amir F. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very friendly, very good service.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean, nice room, not far from the city center.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Overall, the hotel, rooms, staff are good, but the car park is a bit cramped.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is ok, the service is ok. Overall everything is ok.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you found your overall experience satisfactory during your stay with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
R***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Stayed for 2 nights, had problems with the AC, had to wait for breakfast because the seats were full, the taste of the food was not to my taste, children's breakfast was not asked to pay, appreciation also for the staff who were quite friendly and efficient.
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Imam M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommendations for good hotels at low prices in the center of Batu City
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you consider our hotel a good recommendation with affordable pricing and a convenient location in Batu city. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
B***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 5 week(s) ago
I checked in to two rooms around 11:00 PM after a trip from Yogyakarta. Unfortunately, one of the rooms had a fishy odor that was quite disturbing, making it uncomfortable to stay in. I immediately complained to the receptionist and asked for a room change. However, the complaint handling process felt ineffective. We were asked to wait quite a long time, then the staff came to check the room and then asked us to wait again to call housekeeping. Being extremely tired after a long trip, we naturally hoped for a faster and more efficient handling process. After a long wait, we were finally given a replacement room, but it was on a separate floor, which was quite inconvenient. Hopefully, in the future, complaints handling will be more responsive and considerate of guest comfort, especially during late-night check-ins.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience caused by the unpleasant smell in the room and the delay in handling your complaint, especially after your late-night arrival, and your feedback has been shared with our front office and housekeeping teams to improve responsiveness and efficiency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to welcome you back with a better experience in the future.
Dwi R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is nice, the hotel is nice, close to the Batu town square. Awesome
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our room and hotel to be good and appreciated our strategic location near Alun-Alun Batu. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
M***R
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable, strategic location close to several tourist attractions.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you had a comfortable stay and found our location strategic and convenient to reach several tourist destinations. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The lobby is modern and aesthetic, the staff is friendly, and the CI and CO process is fast. However, the room I stayed in had one of the amenities glasses still dirty with coffee grounds (not cleaned properly when washing) and the bedsheets also had stains. I only got one slipper, perhaps the hotel is not yet 100% complete, especially in the swimming pool area, the cleanliness of the area around the pool is still very poor, as if neglected. The changing rooms are also still unfinished and unsuitable for use, but the pool water is quite clean.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you appreciated our modern lobby and friendly service, and we sincerely apologize for the shortcomings regarding cleanliness of amenities, bed linen condition, and the swimming pool area readiness, which have been shared with the related teams for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 week(s) ago
I've stayed here several times, but for some reason yesterday the room was uncomfortable, aka dirty.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate your loyalty in staying with us several times and sincerely apologize that during your recent stay the room cleanliness did not meet your expectations, and this feedback has been shared with our housekeeping team to improve consistency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The room is very minimalist, the bathroom is easy to peek into, because it only has 2 sliding doors without a lock, the one behind the sink. The hot water is unstable, so when it's warm it suddenly goes cold. The large shower head is also small, so you have to use a small shower head. The toilet spray has no handle, so you have to use the shower. The food is decent, but unfortunately the noodles are too soft and the lady didn't give me an egg omelet on the second day of my stay. The service is lacking in the restaurant. But the view is nice looking at the mountains. But in all Horison hotels, their access is close to everywhere. But unfortunately the parking lot is very narrow, until my car was scratched because there was a long cupboard hidden that was not visible in the parking lot. The sign in the parking lot should be removed, because the exit route is unclear, it's a dead end because there is no parking space. So cars are in the middle of the road, finally using valet if parking at night.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience you experienced regarding the bathroom facilities, unstable hot water, restaurant service, and especially the parking situation including the damage to your vehicle, as this is certainly not the experience we aim to provide, and your feedback has been shared with the respective teams for thorough evaluation and improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to have another opportunity to welcome you back with a better experience in the future.
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Strategic location, friendly staff and fast service, only small swimming pool facilities, changing rooms have no lighting.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our location strategic and our staff friendly and responsive, and we also appreciate your feedback regarding the swimming pool size and lighting in the changing room, which will be shared with our team for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
Number of reviews per page
20
40

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Lobby 4 Horison Trunojoyo Batu Malang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 816 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.8

People often mention about Horison Trunojoyo Batu Malang
All
Staff Friendliness (91)
Bedroom (90)
Bathroom (85)
Ambiance (78)
Distance to City Center (77)
Accessibility (69)
Hotel Area (67)
Variety (58)
Room Space (57)
Surroundings (56)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good, great. I'll come back here sometime.
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Cahya A. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is good, with a strategic location, friendly service, next time I go to Baru again I will stay here again
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Syubban F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The best, spacious rooms & the ambiance is so good that you don't want to leave. The hotel food is also excellent & complete, from appetizers to main courses. The view is also directly on the mountain.
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B***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The staff are very friendly, and they guide you through every parking lot. The service is friendly.
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AMELINDA D. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are friendly... I have stayed here several times and only stayed for a few hours but the service was very pleasant... The cleanliness of the room is also excellent... It seems to always be the hotel of choice when I stop by Batu once a month.
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
Previously, every time I stayed here, the deluxe rooms always had windows facing outside, but this last time I got a window facing inside the building. Before checking in, I requested to be moved to an outside room, but they said they couldn't, saying they were suite-type rooms. But when I left the room, someone opened the door and passed the outside room. It turned out to be a deluxe room too. 😅
Read More
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4 people find it helpful
M***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I've stayed here twice and it's always been great. The only downside was that the room didn't have a hairdryer. I asked the staff, but they didn't have one. The room was comfortable and clean. The food was standard, but still worth it. The location is strategic. The cool atmosphere makes you feel at home 🥰
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Amir F. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very friendly, very good service.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean, nice room, not far from the city center.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Overall, the hotel, rooms, staff are good, but the car park is a bit cramped.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is ok, the service is ok. Overall everything is ok.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you found your overall experience satisfactory during your stay with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
R***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Stayed for 2 nights, had problems with the AC, had to wait for breakfast because the seats were full, the taste of the food was not to my taste, children's breakfast was not asked to pay, appreciation also for the staff who were quite friendly and efficient.
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Imam M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommendations for good hotels at low prices in the center of Batu City
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you consider our hotel a good recommendation with affordable pricing and a convenient location in Batu city. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
B***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 5 week(s) ago
I checked in to two rooms around 11:00 PM after a trip from Yogyakarta. Unfortunately, one of the rooms had a fishy odor that was quite disturbing, making it uncomfortable to stay in. I immediately complained to the receptionist and asked for a room change. However, the complaint handling process felt ineffective. We were asked to wait quite a long time, then the staff came to check the room and then asked us to wait again to call housekeeping. Being extremely tired after a long trip, we naturally hoped for a faster and more efficient handling process. After a long wait, we were finally given a replacement room, but it was on a separate floor, which was quite inconvenient. Hopefully, in the future, complaints handling will be more responsive and considerate of guest comfort, especially during late-night check-ins.
Read More
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience caused by the unpleasant smell in the room and the delay in handling your complaint, especially after your late-night arrival, and your feedback has been shared with our front office and housekeeping teams to improve responsiveness and efficiency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to welcome you back with a better experience in the future.
Dwi R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is nice, the hotel is nice, close to the Batu town square. Awesome
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our room and hotel to be good and appreciated our strategic location near Alun-Alun Batu. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
M***R
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable, strategic location close to several tourist attractions.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you had a comfortable stay and found our location strategic and convenient to reach several tourist destinations. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The lobby is modern and aesthetic, the staff is friendly, and the CI and CO process is fast. However, the room I stayed in had one of the amenities glasses still dirty with coffee grounds (not cleaned properly when washing) and the bedsheets also had stains. I only got one slipper, perhaps the hotel is not yet 100% complete, especially in the swimming pool area, the cleanliness of the area around the pool is still very poor, as if neglected. The changing rooms are also still unfinished and unsuitable for use, but the pool water is quite clean.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you appreciated our modern lobby and friendly service, and we sincerely apologize for the shortcomings regarding cleanliness of amenities, bed linen condition, and the swimming pool area readiness, which have been shared with the related teams for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 week(s) ago
I've stayed here several times, but for some reason yesterday the room was uncomfortable, aka dirty.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate your loyalty in staying with us several times and sincerely apologize that during your recent stay the room cleanliness did not meet your expectations, and this feedback has been shared with our housekeeping team to improve consistency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
L***a
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Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The room is very minimalist, the bathroom is easy to peek into, because it only has 2 sliding doors without a lock, the one behind the sink. The hot water is unstable, so when it's warm it suddenly goes cold. The large shower head is also small, so you have to use a small shower head. The toilet spray has no handle, so you have to use the shower. The food is decent, but unfortunately the noodles are too soft and the lady didn't give me an egg omelet on the second day of my stay. The service is lacking in the restaurant. But the view is nice looking at the mountains. But in all Horison hotels, their access is close to everywhere. But unfortunately the parking lot is very narrow, until my car was scratched because there was a long cupboard hidden that was not visible in the parking lot. The sign in the parking lot should be removed, because the exit route is unclear, it's a dead end because there is no parking space. So cars are in the middle of the road, finally using valet if parking at night.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience you experienced regarding the bathroom facilities, unstable hot water, restaurant service, and especially the parking situation including the damage to your vehicle, as this is certainly not the experience we aim to provide, and your feedback has been shared with the respective teams for thorough evaluation and improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to have another opportunity to welcome you back with a better experience in the future.
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Strategic location, friendly staff and fast service, only small swimming pool facilities, changing rooms have no lighting.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our location strategic and our staff friendly and responsive, and we also appreciate your feedback regarding the swimming pool size and lighting in the changing room, which will be shared with our team for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
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