Horison Trunojoyo Batu Malang

8.7
/10
Very Good
879 reviews

What Guests Say About Their Stay

Staff Friendliness (137)
Bedroom (123)
Distance To City Center (117)
Ambiance (114)

A***A

10.0
/ 10
Thank God... Hotel Horison Trunojoyo Batu Malang is one of the recommended comfortable hotels. The staff is friendly and very helpful, and the breakfast is varied, from main courses to light snacks. Access to everything is easy. Hopefully, this hotel will continue to be well maintained.
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S***r

9.4
/ 10
The staff helped me move rooms when I couldn't handle my luggage due to activities outside. The mountain views are soothing, and the air is clean, creating a sense of comfort and tranquility. I hope to return again.
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T***a

10.0
/ 10
Hotel Horizon Batu is strategically located, with easy access to the city center, and is a consistent choice during our vacations in Batu. Highly recommended as a tourist destination and a place for our family to stay.
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T***a

10.0
/ 10
Hotel Horizon Trunojoyo Batu is strategically located, with friendly staff at check-in and check-out. The surrounding environment is very clean. Our family was very happy and satisfied.
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ainur r.

10.0
/ 10
Friendly. Feel at home in Horison. All the staff are responsive when I need help. Overall it's really good. Highly recommend staying at Horison, it's clean and has a nice view.
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In the Area
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Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Horison Trunojoyo Batu Malang is a hotel is located at Songgokerto. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Horison Trunojoyo Batu Malang

Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312
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Lobby Horison Trunojoyo Batu Malang
Lobby 2 Horison Trunojoyo Batu Malang

Discover More About Horison Trunojoyo Batu Malang

Discover Your Perfect Getaway at Horison Trunojoyo Batu Malang

Welcome to Horison Trunojoyo Batu Malang, your premier destination for an unforgettable stay in the heart of Jawa Timur, Indonesia. Whether you're planning a relaxing vacation, a productive business trip, or an adventurous exploration of the region, Horison Trunojoyo Batu Malang offers a harmonious blend of comfort, convenience, and exceptional service. We are dedicated to providing a warm and inviting atmosphere, ensuring every guest feels at home from the moment they arrive. Room rates at Horison Trunojoyo Batu Malang start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Horison Trunojoyo Batu Malang Location

Nestled in the vibrant city of Batu, East Java, Horison Trunojoyo Batu Malang is strategically situated at Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312 . This prime location places you just a short drive from the city center, offering easy access to the region's most captivating attractions and essential amenities. The atmosphere surrounding Horison Trunojoyo Batu Malang is one of serene beauty, with the cool mountain air and lush landscapes providing a refreshing escape. It's an ideal base for exploring the natural wonders and cultural richness that Jawa Timur has to offer, making it a perfect choice for both leisure and business travelers seeking tranquility and accessibility.

Horison Trunojoyo Batu Malang Facilities & Services

Facilities for guests at Horison Trunojoyo Batu Malang are designed to enhance your comfort and enjoyment throughout your stay.
  • A refreshing swimming pool, perfect for a leisurely dip or a family fun day.
  • A well-equipped fitness center to keep up with your workout routine.
  • A dedicated children's play area, ensuring entertainment for our younger guests.
  • Complimentary Wi-Fi access throughout the hotel for seamless connectivity.
  • Ample free parking space, a convenient amenity for guests arriving by car.
  • A 24-hour front desk service, ready to assist with any requests.
  • Room service available during specified hours for your convenience.

Horison Trunojoyo Batu Malang Room Types

Discover a range of thoughtfully appointed accommodations designed to suit every traveler's needs. The room types of Horison Trunojoyo Batu Malang include options such as the Deluxe Room, offering comfortable living spaces with either a City View or Garden View. For those seeking more space and luxury, our Suites provide enhanced amenities and breathtaking vistas. We also offer Family Rooms, perfect for groups traveling together. All rooms are designated as non-smoking to ensure a pleasant environment for all guests. Please inquire about specific room features, such as the availability of a bathtub, when making your reservation.

Horison Trunojoyo Batu Malang Dining & Restaurants

Savor a delightful culinary journey at Horison Trunojoyo Batu Malang. Our on-site restaurant, "Melati Restaurant," offers a diverse menu featuring authentic Indonesian cuisine and international favorites. Enjoy a sumptuous breakfast buffet from 6:00 AM to 10:00 AM, with an estimated price of PHP 450 per person. For lunch and dinner, the restaurant is open from 11:00 AM to 10:00 PM, offering à la carte options that showcase the rich flavors of the region. Additionally, our cozy "Lobby Lounge" is the perfect spot to unwind with a cup of coffee or a refreshing beverage from 8:00 AM to 11:00 PM.

Horison Trunojoyo Batu Malang Nearby Attractions and Activities

Horison Trunojoyo Batu Malang is ideally located to explore the enchanting attractions of the Malang area. Immerse yourself in the natural beauty and cultural heritage that surrounds our hotel.
  • **Jatim Park 1 & 2:** Experience a world of fun and education at these popular theme parks, offering a variety of rides and attractions for all ages.
  • **Batu Night Spectacular (BNS):** Enjoy a vibrant evening filled with dazzling lights, thrilling rides, and entertaining shows.
  • **Museum Angkut:** Step back in time at this unique transportation museum, showcasing a fascinating collection of vintage vehicles.
  • **Coban Rondo Waterfall:** Discover the majestic beauty of this natural waterfall, surrounded by lush greenery and offering a refreshing escape.
  • **Paralayang Batu (Paragliding):** For the adventurous, experience the thrill of paragliding with stunning panoramic views of the landscape.
If you are looking for other activities around Horison Trunojoyo Batu Malang, check out the best deals on Traveloka: Recommended activities in Batu!

How to Get to Horison Trunojoyo Batu Malang from the Airport

Navigating your journey to Horison Trunojoyo Batu Malang is made simple with various transportation options. The airport transfer service of Horison Trunojoyo Batu Malang can be arranged for your convenience.
  • **Private Airport Transfer:** The most seamless option is to book a private airport transfer directly through the hotel. This service offers door-to-door convenience and can be arranged in advance. The estimated cost for this service is around PHP 1,500 to PHP 2,000, depending on the vehicle type and destination.
  • **Taxi:** Metered taxis are readily available at the airport. The journey to Horison Trunojoyo Batu Malang typically takes about 1.5 to 2 hours, with fares ranging from PHP 800 to PHP 1,200.
  • **Ride-hailing Service:** You can also opt for a ride-hailing service, which offers a convenient and often more affordable alternative to traditional taxis. Prices may vary depending on traffic conditions and demand.
For a hassle-free arrival, consider booking airport transfer services in advance or inquire about the Horison Trunojoyo Batu Malang airport transfer.

Summary of Why You Should Choose to Stay at Horison Trunojoyo Batu Malang

Choosing Horison Trunojoyo Batu Malang for your next trip promises a delightful and memorable experience. Here are the top reasons why you should book your stay with us:
  • **Prime Location:** Situated in the heart of Batu, offering easy access to popular attractions and local amenities.
  • **Comfortable Accommodations:** A variety of well-appointed rooms and suites designed for relaxation and convenience.
  • **Excellent Facilities:** Enjoy our swimming pool, fitness center, and dedicated children's play area.
  • **Delicious Dining:** Savor authentic Indonesian and international cuisine at our on-site restaurant.
  • **Warm Hospitality:** Our dedicated staff are committed to providing exceptional service and ensuring a pleasant stay.
Discover the best Room availability at Horison Trunojoyo Batu Malang and start planning your escape. Booking Horison Trunojoyo Batu Malang is easy and convenient through Traveloka. Book budget hotels in Jawa Timur and experience the charm of this beautiful region. Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Horison Trunojoyo Batu Malang

Functional Hall Horison Trunojoyo Batu Malang
Functional Hall
Lobby Horison Trunojoyo Batu Malang
Lobby
Exterior Horison Trunojoyo Batu Malang
Exterior
Bedroom Horison Trunojoyo Batu Malang
Bedroom
Others Horison Trunojoyo Batu Malang
Others

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • Separate shower and tub
  • Shower
  • TV

Family-friendly Facilities

  • Kids club
  • Children pool

Things to Do

  • Garden
  • Outdoor pool

Transportation

  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

General

  • Family room

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Supermarket

Accommodation Policy & General Information in Horison Trunojoyo Batu Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Horison Trunojoyo Batu Malang
46
Number of floors in Horison Trunojoyo Batu Malang
6
Another facilities in Horison Trunojoyo Batu Malang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Horison Trunojoyo Batu Malang

What are available facilities at Horison Trunojoyo Batu Malang?
There are top facilites at Horison Trunojoyo Batu Malang such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Trunojoyo Batu Malang?
The standard check-in time at Horison Trunojoyo Batu Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Trunojoyo Batu Malang provide breakfast?
Yes, Horison Trunojoyo Batu Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Trunojoyo Batu Malang?
Horison Trunojoyo Batu Malang is a 3.0-star hotel.
How many floors does Horison Trunojoyo Batu Malang have?
Horison Trunojoyo Batu Malang has 6 floors.
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More Reviews from Other Guests in Horison Trunojoyo Batu Malang

8.8
Very Good
From 875 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.8

People often mention about Horison Trunojoyo Batu Malang
All
Bedroom (103)
Staff Friendliness (99)
Bathroom (96)
Ambiance (89)
Distance to City Center (87)
Accessibility (77)
Hotel Area (75)
Room Space (68)
Variety (65)
Surroundings (64)
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Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
H***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
The hotel is nice. The service and cleanliness are good.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The service is good, friendly, and pleasant. It's a comfortable place to rest.
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1 people find it helpful
V***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 day(s) ago
When we arrived, the bed was incredibly dirty because it was already late. We changed it, but it was also dirty. When we arrived, there were no towels. Probably because it was too crowded. Good location.
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Lian T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Awesome, best hotel, great view.
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h***k
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
Must try iga/ oxtail soup. Food price very affordable.
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Comfortable hotel, suitable for staycation.
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E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The staff were all very friendly, but the room wasn't soundproof enough. You could still hear the sounds of children in the next room or outside, even though it was late at night. It's understandable, it's the holidays.
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2 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A pleasant experience staying at Horison Batu, Malang, only the swimming pool access was made easier.
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A***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank God... Hotel Horison Trunojoyo Batu Malang is one of the recommended comfortable hotels. The staff is friendly and very helpful, and the breakfast is varied, from main courses to light snacks. Access to everything is easy. Hopefully, this hotel will continue to be well maintained.
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Tiffany N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's quite okay, maybe cleanliness could be maintained better.
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1 people find it helpful
S***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The surrounding area supports tracking for running and what makes it comfortable is the quiet location of the room to breathe in the fresh morning air.
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S***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff helped me move rooms when I couldn't handle my luggage due to activities outside. The mountain views are soothing, and the air is clean, creating a sense of comfort and tranquility. I hope to return again.
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1 people find it helpful
khayat r.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A clean, comfortable hotel. Another excellent service: We left something behind at checkout, and only realized it when we arrived home. We took the initiative to chat with the admin to ask if they could send it. Beyond expectations, all our belongings were delivered to Sragen without a trace. Excellent service from Horison Trunojoyo Batu Malang.
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1 people find it helpful
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
This was my first time staying here. Initially, my husband was made to wait for a luggage cart in the basement elevator until I finished checking in and had time to wait in the lobby. Finally, my husband carried his own luggage to the lobby. However, as we were about to head to the elevator to go up to our room, an employee approached us to help us carry our luggage without a trolley. We also had to wait quite a long time for dinner at the restaurant, even though we had ordered soto, which usually doesn't take long to be served. We weren't allowed to borrow a baby chair for the room. The children's play area was also poorly maintained, with many things like the ball pit fence, rocking horse, and Lego pieces broken. The playground should have been safe for children, but it was a bit worrying. The broken Lego pieces were sharp, and the plastic bottom of the rocking horse was loose. The swimming pool area was very difficult to reach because it was a long walk from the elevator and seemed remote. But in terms of comfort, the hotel was very comfortable to sleep in, the room was clean, the mattress was soft, everything was good, and we really enjoyed our stay in the room. Some of the staff were also very friendly, kind, polite, and very helpful. Maybe there are just a few that are understaffed. And one more thing, if possible, maintain the baby chairs in restaurants. Yesterday, I got a baby chair with wobbly legs because a part was loose. There are only a few photos, but they all match the description.
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1 people find it helpful
Rinta E. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and very helpful upon check-in.
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2 people find it helpful
W***o
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
Sorry, but I don't think I'll be bringing my family to stay here again. The service is terrible and rude. The first day, my child wasn't asked to pay for breakfast, but the second day, he was. Even though the first day, when I wanted to have breakfast, they also asked how many people were there, and I said 3 people, one of whom was a child. I got a room with curtains that couldn't be opened, so it was dark. Dusty. The toilet was hard to flush, with very little water coming out. It really put me off. The only good thing was the view, and even that was helped by the fact that it was in Batu. Oh yeah, the swimming pool was also dirty, with no shower area.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations. We are especially concerned to hear about the inconsistency regarding the breakfast policy for your child, the service experience you received, as well as the condition of the room, bathroom facilities, and swimming pool cleanliness. This is certainly not the standard of service we strive to provide. Please rest assured that your feedback has been shared with the relevant departments for thorough evaluation and immediate improvement. We truly appreciate your honest comments, as they help us identify areas that require greater attention. We regret the inconvenience caused during your stay and hope that we may have the opportunity to restore your confidence in a future visit and provide a much better experience.
Suwarni
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hospitality is the best, the best while staying here.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your wonderful feedback. We are truly delighted to know that you found our hospitality to be the best during your stay. Providing warm, friendly, and attentive service is our commitment, and it is very rewarding to hear that our team was able to make your experience memorable. Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.
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hendra b. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The FO lady is informative, the motorbike is parked far inside 😬
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your feedback with us. We are pleased to know that our Front Office staff was able to assist you well and provide helpful information during your stay. We also appreciate your comment regarding the motorcycle parking area. We understand that the distance may have been less convenient, and your feedback will be taken into consideration as we continue to improve our guest experience. Thank you once again for your valuable review, and we look forward to welcoming you back on your next visit to Batu.
A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Staying at Horison was comfortable, especially for the price of 298. I never expected to get that price.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your wonderful experience. We are delighted to know that you had a comfortable stay and were pleasantly surprised by the value you received at such a great rate. Providing quality accommodation, excellent service, and memorable experiences at competitive prices is always our goal. Your positive feedback means a lot to us, and we look forward to welcoming you again on your next visit to Batu.
a***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Everything was fine. However, at the restaurant, the food was separated, and it was quite an effort to get it; you had to go up or down.
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2 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your experience with us. We are pleased to know that overall you had a pleasant stay. We also appreciate your feedback regarding the restaurant layout and the placement of food stations. We understand that having to move between different areas to take food may have been less convenient. Your comments are valuable and will be shared with our team as part of our ongoing efforts to improve the dining experience for our guests. We look forward to welcoming you again on your next visit to Batu.
Number of reviews per page
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Lobby 4 Horison Trunojoyo Batu Malang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 875 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.8

People often mention about Horison Trunojoyo Batu Malang
All
Bedroom (103)
Staff Friendliness (99)
Bathroom (96)
Ambiance (89)
Distance to City Center (87)
Accessibility (77)
Hotel Area (75)
Room Space (68)
Variety (65)
Surroundings (64)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
H***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
The hotel is nice. The service and cleanliness are good.
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Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The service is good, friendly, and pleasant. It's a comfortable place to rest.
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1 people find it helpful
V***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 day(s) ago
When we arrived, the bed was incredibly dirty because it was already late. We changed it, but it was also dirty. When we arrived, there were no towels. Probably because it was too crowded. Good location.
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Find this review helpful?
Lian T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Awesome, best hotel, great view.
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h***k
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
Must try iga/ oxtail soup. Food price very affordable.
Find this review helpful?
D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Comfortable hotel, suitable for staycation.
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E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The staff were all very friendly, but the room wasn't soundproof enough. You could still hear the sounds of children in the next room or outside, even though it was late at night. It's understandable, it's the holidays.
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2 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A pleasant experience staying at Horison Batu, Malang, only the swimming pool access was made easier.
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A***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank God... Hotel Horison Trunojoyo Batu Malang is one of the recommended comfortable hotels. The staff is friendly and very helpful, and the breakfast is varied, from main courses to light snacks. Access to everything is easy. Hopefully, this hotel will continue to be well maintained.
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Tiffany N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's quite okay, maybe cleanliness could be maintained better.
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1 people find it helpful
S***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The surrounding area supports tracking for running and what makes it comfortable is the quiet location of the room to breathe in the fresh morning air.
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Find this review helpful?
S***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff helped me move rooms when I couldn't handle my luggage due to activities outside. The mountain views are soothing, and the air is clean, creating a sense of comfort and tranquility. I hope to return again.
Translated by Google Icon
See original
1 people find it helpful
khayat r.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A clean, comfortable hotel. Another excellent service: We left something behind at checkout, and only realized it when we arrived home. We took the initiative to chat with the admin to ask if they could send it. Beyond expectations, all our belongings were delivered to Sragen without a trace. Excellent service from Horison Trunojoyo Batu Malang.
Read More
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1 people find it helpful
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
This was my first time staying here. Initially, my husband was made to wait for a luggage cart in the basement elevator until I finished checking in and had time to wait in the lobby. Finally, my husband carried his own luggage to the lobby. However, as we were about to head to the elevator to go up to our room, an employee approached us to help us carry our luggage without a trolley. We also had to wait quite a long time for dinner at the restaurant, even though we had ordered soto, which usually doesn't take long to be served. We weren't allowed to borrow a baby chair for the room. The children's play area was also poorly maintained, with many things like the ball pit fence, rocking horse, and Lego pieces broken. The playground should have been safe for children, but it was a bit worrying. The broken Lego pieces were sharp, and the plastic bottom of the rocking horse was loose. The swimming pool area was very difficult to reach because it was a long walk from the elevator and seemed remote. But in terms of comfort, the hotel was very comfortable to sleep in, the room was clean, the mattress was soft, everything was good, and we really enjoyed our stay in the room. Some of the staff were also very friendly, kind, polite, and very helpful. Maybe there are just a few that are understaffed. And one more thing, if possible, maintain the baby chairs in restaurants. Yesterday, I got a baby chair with wobbly legs because a part was loose. There are only a few photos, but they all match the description.
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Rinta E. S.
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and very helpful upon check-in.
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W***o
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
Sorry, but I don't think I'll be bringing my family to stay here again. The service is terrible and rude. The first day, my child wasn't asked to pay for breakfast, but the second day, he was. Even though the first day, when I wanted to have breakfast, they also asked how many people were there, and I said 3 people, one of whom was a child. I got a room with curtains that couldn't be opened, so it was dark. Dusty. The toilet was hard to flush, with very little water coming out. It really put me off. The only good thing was the view, and even that was helped by the fact that it was in Batu. Oh yeah, the swimming pool was also dirty, with no shower area.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations. We are especially concerned to hear about the inconsistency regarding the breakfast policy for your child, the service experience you received, as well as the condition of the room, bathroom facilities, and swimming pool cleanliness. This is certainly not the standard of service we strive to provide. Please rest assured that your feedback has been shared with the relevant departments for thorough evaluation and immediate improvement. We truly appreciate your honest comments, as they help us identify areas that require greater attention. We regret the inconvenience caused during your stay and hope that we may have the opportunity to restore your confidence in a future visit and provide a much better experience.
Suwarni
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 week(s) ago
The hospitality is the best, the best while staying here.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your wonderful feedback. We are truly delighted to know that you found our hospitality to be the best during your stay. Providing warm, friendly, and attentive service is our commitment, and it is very rewarding to hear that our team was able to make your experience memorable. Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay at Horison Trunojoyo Batu.
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hendra b. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The FO lady is informative, the motorbike is parked far inside 😬
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your feedback with us. We are pleased to know that our Front Office staff was able to assist you well and provide helpful information during your stay. We also appreciate your comment regarding the motorcycle parking area. We understand that the distance may have been less convenient, and your feedback will be taken into consideration as we continue to improve our guest experience. Thank you once again for your valuable review, and we look forward to welcoming you back on your next visit to Batu.
A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Staying at Horison was comfortable, especially for the price of 298. I never expected to get that price.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your wonderful experience. We are delighted to know that you had a comfortable stay and were pleasantly surprised by the value you received at such a great rate. Providing quality accommodation, excellent service, and memorable experiences at competitive prices is always our goal. Your positive feedback means a lot to us, and we look forward to welcoming you again on your next visit to Batu.
a***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Everything was fine. However, at the restaurant, the food was separated, and it was quite an effort to get it; you had to go up or down.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for choosing Horison Trunojoyo Batu and for sharing your experience with us. We are pleased to know that overall you had a pleasant stay. We also appreciate your feedback regarding the restaurant layout and the placement of food stations. We understand that having to move between different areas to take food may have been less convenient. Your comments are valuable and will be shared with our team as part of our ongoing efforts to improve the dining experience for our guests. We look forward to welcoming you again on your next visit to Batu.
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