Horison Trunojoyo Batu Malang

8.7
/10
Very Good
797 reviews

What Guests Say About Their Stay

Staff Friendliness (116)
Distance To City Center (96)
Bedroom (96)
Accessibility (94)
Summarized by AI
A recurring favorite among families is the Horizon Hotel Trunojoyo Batu, known for its strategic location and friendly staff. Guests consistently praise the hotel's cleanliness, comfortable rooms, and convenient access to the city center and nearby attractions. The hotel's amenities, including a swimming pool and playground, cater well to families and those seeking a relaxing stay.

T***a

10.0
/ 10
Hotel Horizon Batu is strategically located, with easy access to the city center, and is a consistent choice during our vacations in Batu. Highly recommended as a tourist destination and a place for our family to stay.
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T***a

10.0
/ 10
Hotel Horizon Trunojoyo Batu is strategically located, with friendly staff at check-in and check-out. The surrounding environment is very clean. Our family was very happy and satisfied.
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ainur r.

10.0
/ 10
Friendly. Feel at home in Horison. All the staff are responsive when I need help. Overall it's really good. Highly recommend staying at Horison, it's clean and has a nice view.
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A***H

10.0
/ 10
Comfortable & pleasant stay at this hotel.
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H***a

9.4
/ 10
The hotel staff is very friendly and responsive. The check-in and check-out process is fast without any hassle. Complete toiletries, comfortable bed, only the room size is a bit narrow but the room facilities are compact. I love the room's ambience. Therefore, I'd love to come back!
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In the Area
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Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Horison Trunojoyo Batu Malang is a hotel is located at Songgokerto. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Horison Trunojoyo Batu Malang

Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312
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Lobby Horison Trunojoyo Batu Malang
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Location


Horison Trunojoyo Batu Malang is a hotel is located at Songgokerto.

About Horison Trunojoyo Batu Malang

From business event to corporate gathering, Horison Trunojoyo Batu Malang provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Horison Trunojoyo Batu Malang.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Horison Trunojoyo Batu Malang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Horison Trunojoyo Batu Malang is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Horison Trunojoyo Batu Malang is the right place to stay.

All facilities in Horison Trunojoyo Batu Malang

Functional Hall Horison Trunojoyo Batu Malang
Functional Hall
Lobby Horison Trunojoyo Batu Malang
Lobby
Exterior Horison Trunojoyo Batu Malang
Exterior
Bedroom Horison Trunojoyo Batu Malang
Bedroom
In-room Bathroom Horison Trunojoyo Batu Malang
In-room Bathroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • Separate shower and tub
  • Shower
  • TV

Family-friendly Facilities

  • Kids club
  • Children pool

Things to Do

  • Garden
  • Outdoor pool

Transportation

  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

General

  • Family room

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Supermarket

Accommodation Policy & General Information in Horison Trunojoyo Batu Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Horison Trunojoyo Batu Malang
46
Number of floors in Horison Trunojoyo Batu Malang
6
Another facilities in Horison Trunojoyo Batu Malang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Horison Trunojoyo Batu Malang

What are available facilities at Horison Trunojoyo Batu Malang?
There are top facilites at Horison Trunojoyo Batu Malang such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Trunojoyo Batu Malang?
The standard check-in time at Horison Trunojoyo Batu Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Trunojoyo Batu Malang provide breakfast?
Yes, Horison Trunojoyo Batu Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Trunojoyo Batu Malang?
Horison Trunojoyo Batu Malang is a 3.0-star hotel.
How many floors does Horison Trunojoyo Batu Malang have?
Horison Trunojoyo Batu Malang has 6 floors.
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More Reviews from Other Guests in Horison Trunojoyo Batu Malang

8.8
Very Good
From 793 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.7

Summarized by AI

A recurring favorite among families is the Horizon Hotel Trunojoyo Batu, known for its strategic location and friendly staff. Guests consistently praise the hotel's cleanliness, comfortable rooms, and convenient access to the city center and nearby attractions. The hotel's amenities, including a swimming pool and playground, cater well to families and those seeking a relaxing stay.
Location
The Horizon Hotel Trunojoyo Batu is highly praised for its strategic location, offering easy access to the city center and nearby attractions. Guests appreciate the convenience of being close to the main square and other points of interest, making it an ideal base for exploring the area. The hotel's central location is a recurring highlight in guest reviews, contributing to a positive and convenient stay experience.
Staff Behavior
Guests consistently commend the Horizon Hotel Trunojoyo Batu for its friendly and helpful staff. Reviewers frequently mention the warm and attentive service provided by the staff, from check-in to check-out, enhancing the overall experience. The staff's readiness to assist with requests and their welcoming demeanor contribute significantly to the hotel's positive reputation.
Breakfast
The breakfast at Horizon Hotel Trunojoyo Batu receives positive feedback for its variety and taste. Guests appreciate the diverse menu options, which cater to different preferences. The quality and taste of the breakfast offerings contribute to a satisfying start to the day, enhancing the overall dining experience at the hotel.
People often mention about Horison Trunojoyo Batu Malang
All
Staff Friendliness (89)
Bedroom (87)
Bathroom (83)
Ambiance (75)
Distance to City Center (74)
Accessibility (68)
Hotel Area (65)
Variety (57)
Room Space (56)
Surroundings (55)
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Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
Profile Picture
AMELINDA D. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 hour(s) ago
The staff are friendly... I have stayed here several times and only stayed for a few hours but the service was very pleasant... The cleanliness of the room is also excellent... It seems to always be the hotel of choice when I stop by Batu once a month.
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Amir F. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Very friendly, very good service.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Clean, nice room, not far from the city center.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The place is ok, the service is ok. Overall everything is ok.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you found your overall experience satisfactory during your stay with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
Imam M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Recommendations for good hotels at low prices in the center of Batu City
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you consider our hotel a good recommendation with affordable pricing and a convenient location in Batu city. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
B***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
I checked in to two rooms around 11:00 PM after a trip from Yogyakarta. Unfortunately, one of the rooms had a fishy odor that was quite disturbing, making it uncomfortable to stay in. I immediately complained to the receptionist and asked for a room change. However, the complaint handling process felt ineffective. We were asked to wait quite a long time, then the staff came to check the room and then asked us to wait again to call housekeeping. Being extremely tired after a long trip, we naturally hoped for a faster and more efficient handling process. After a long wait, we were finally given a replacement room, but it was on a separate floor, which was quite inconvenient. Hopefully, in the future, complaints handling will be more responsive and considerate of guest comfort, especially during late-night check-ins.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience caused by the unpleasant smell in the room and the delay in handling your complaint, especially after your late-night arrival, and your feedback has been shared with our front office and housekeeping teams to improve responsiveness and efficiency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to welcome you back with a better experience in the future.
Dwi R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room is nice, the hotel is nice, close to the Batu town square. Awesome
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our room and hotel to be good and appreciated our strategic location near Alun-Alun Batu. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
M***R
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Comfortable, strategic location close to several tourist attractions.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you had a comfortable stay and found our location strategic and convenient to reach several tourist destinations. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The lobby is modern and aesthetic, the staff is friendly, and the CI and CO process is fast. However, the room I stayed in had one of the amenities glasses still dirty with coffee grounds (not cleaned properly when washing) and the bedsheets also had stains. I only got one slipper, perhaps the hotel is not yet 100% complete, especially in the swimming pool area, the cleanliness of the area around the pool is still very poor, as if neglected. The changing rooms are also still unfinished and unsuitable for use, but the pool water is quite clean.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you appreciated our modern lobby and friendly service, and we sincerely apologize for the shortcomings regarding cleanliness of amenities, bed linen condition, and the swimming pool area readiness, which have been shared with the related teams for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 3 week(s) ago
I've stayed here several times, but for some reason yesterday the room was uncomfortable, aka dirty.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate your loyalty in staying with us several times and sincerely apologize that during your recent stay the room cleanliness did not meet your expectations, and this feedback has been shared with our housekeeping team to improve consistency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The room is very minimalist, the bathroom is easy to peek into, because it only has 2 sliding doors without a lock, the one behind the sink. The hot water is unstable, so when it's warm it suddenly goes cold. The large shower head is also small, so you have to use a small shower head. The toilet spray has no handle, so you have to use the shower. The food is decent, but unfortunately the noodles are too soft and the lady didn't give me an egg omelet on the second day of my stay. The service is lacking in the restaurant. But the view is nice looking at the mountains. But in all Horison hotels, their access is close to everywhere. But unfortunately the parking lot is very narrow, until my car was scratched because there was a long cupboard hidden that was not visible in the parking lot. The sign in the parking lot should be removed, because the exit route is unclear, it's a dead end because there is no parking space. So cars are in the middle of the road, finally using valet if parking at night.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience you experienced regarding the bathroom facilities, unstable hot water, restaurant service, and especially the parking situation including the damage to your vehicle, as this is certainly not the experience we aim to provide, and your feedback has been shared with the respective teams for thorough evaluation and improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to have another opportunity to welcome you back with a better experience in the future.
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location, friendly staff and fast service, only small swimming pool facilities, changing rooms have no lighting.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our location strategic and our staff friendly and responsive, and we also appreciate your feedback regarding the swimming pool size and lighting in the changing room, which will be shared with our team for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel is okay, but not really in the city center. The atmosphere is okay.
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your kind review. We are glad to know that you enjoyed the overall atmosphere and comfort during your stay. While our location is slightly away from the very center, many guests appreciate the calmer surroundings it offers while still being conveniently accessible. We look forward to welcoming you back to Horison Trunojoyo Batu soon.
Immaculatha R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
This was my first time staying at Horison, and it really lived up to my expectations. From the ambiance, the room, the service, the location, everything was great and super worth it. The breakfast menu tasted delicious, and the mineral amenities were Cleo. The staff were friendly and highly recommended for friends who want to vacation in Batu City. Close to Batu Square and viral cafes, also street food snacks and cheap stalls/shops. Next time I will stay here again. It's really random but super worth it and comfortable. The cleanliness is beyond doubt. Oh yes, you can also choose a room with a mountain view. During breakfast, there was live music and a view of the mountains with a little mist. Just a suggestion to make it more interesting, there would be a welcome drink/snack hehe 😊. Thank you Horison, Batu-Malang ❤️
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4 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your wonderful and detailed review. We are delighted to know that your first stay with us met your expectations, from the room condition, cleanliness, friendly staff, breakfast quality, mountain view, and strategic location near Batu attractions. Your kind words truly motivate us to keep delivering memorable experiences, and we also appreciate your suggestion regarding welcome drinks as part of our future improvement. We look forward to welcoming you back again to Horison Trunojoyo Batu soon.
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
I've stayed here several times... This time there were no towels or mats in the room. I wanted to call the front desk, but the phone in the room didn't work, so I had to go downstairs... Overall, it was okay.
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2 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your continued trust in staying with us. We sincerely apologize for the inconvenience regarding the unavailable towels and bath mat, as well as the in-room telephone issue during your recent stay. Your feedback has been shared with our housekeeping and engineering teams to ensure better room readiness and maintenance moving forward. We truly appreciate your understanding and look forward to welcoming you again to Horison Trunojoyo Batu.
k***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Strategic, good, but more attention should be paid to the readiness and taste of the food during breakfast.
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your positive feedback about our strategic location and overall experience. We also appreciate your constructive input regarding breakfast readiness and taste, which has been forwarded to our culinary team for further evaluation and improvement. Your feedback is very valuable to us, and we look forward to welcoming you back to Horison Trunojoyo Batu for an even better stay.
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice and clean, comfortable place for family
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, thank you for your kind review. We are happy to know that you found our hotel clean, comfortable, and suitable for a family stay. Your positive feedback truly motivates us to continue providing the best experience for our guests. We look forward to welcoming you and your family back to Horison Trunojoyo Batu soon.
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
close to culinary, Batu square, close to JTP 1,2,3 tourist attractions.
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+5
1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
The room is quite small and not soundproof, the sound from the next room can be heard very clearly so for those looking for a comfortable rest it is a bit lacking.
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room size and soundproofing, as we understand how important comfort and quality rest are during your stay. Your comments have been noted and will be forwarded to the related team for evaluation and improvement. We truly appreciate your input and hope to welcome you back for a better experience in the future. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
very friendly and comfortable, I've stayed here twice
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2 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
Number of reviews per page
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40

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Lobby 4 Horison Trunojoyo Batu Malang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 793 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.7

Summarized by AI

A recurring favorite among families is the Horizon Hotel Trunojoyo Batu, known for its strategic location and friendly staff. Guests consistently praise the hotel's cleanliness, comfortable rooms, and convenient access to the city center and nearby attractions. The hotel's amenities, including a swimming pool and playground, cater well to families and those seeking a relaxing stay.
Location
The Horizon Hotel Trunojoyo Batu is highly praised for its strategic location, offering easy access to the city center and nearby attractions. Guests appreciate the convenience of being close to the main square and other points of interest, making it an ideal base for exploring the area. The hotel's central location is a recurring highlight in guest reviews, contributing to a positive and convenient stay experience.
Staff Behavior
Guests consistently commend the Horizon Hotel Trunojoyo Batu for its friendly and helpful staff. Reviewers frequently mention the warm and attentive service provided by the staff, from check-in to check-out, enhancing the overall experience. The staff's readiness to assist with requests and their welcoming demeanor contribute significantly to the hotel's positive reputation.
Breakfast
The breakfast at Horizon Hotel Trunojoyo Batu receives positive feedback for its variety and taste. Guests appreciate the diverse menu options, which cater to different preferences. The quality and taste of the breakfast offerings contribute to a satisfying start to the day, enhancing the overall dining experience at the hotel.
People often mention about Horison Trunojoyo Batu Malang
All
Staff Friendliness (89)
Bedroom (87)
Bathroom (83)
Ambiance (75)
Distance to City Center (74)
Accessibility (68)
Hotel Area (65)
Variety (57)
Room Space (56)
Surroundings (55)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
Profile Picture
AMELINDA D. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 hour(s) ago
The staff are friendly... I have stayed here several times and only stayed for a few hours but the service was very pleasant... The cleanliness of the room is also excellent... It seems to always be the hotel of choice when I stop by Batu once a month.
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Amir F. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Very friendly, very good service.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Clean, nice room, not far from the city center.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The place is ok, the service is ok. Overall everything is ok.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you found your overall experience satisfactory during your stay with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
Imam M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Recommendations for good hotels at low prices in the center of Batu City
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you consider our hotel a good recommendation with affordable pricing and a convenient location in Batu city. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
B***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
I checked in to two rooms around 11:00 PM after a trip from Yogyakarta. Unfortunately, one of the rooms had a fishy odor that was quite disturbing, making it uncomfortable to stay in. I immediately complained to the receptionist and asked for a room change. However, the complaint handling process felt ineffective. We were asked to wait quite a long time, then the staff came to check the room and then asked us to wait again to call housekeeping. Being extremely tired after a long trip, we naturally hoped for a faster and more efficient handling process. After a long wait, we were finally given a replacement room, but it was on a separate floor, which was quite inconvenient. Hopefully, in the future, complaints handling will be more responsive and considerate of guest comfort, especially during late-night check-ins.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience caused by the unpleasant smell in the room and the delay in handling your complaint, especially after your late-night arrival, and your feedback has been shared with our front office and housekeeping teams to improve responsiveness and efficiency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to welcome you back with a better experience in the future.
Dwi R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room is nice, the hotel is nice, close to the Batu town square. Awesome
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our room and hotel to be good and appreciated our strategic location near Alun-Alun Batu. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
M***R
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Comfortable, strategic location close to several tourist attractions.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you had a comfortable stay and found our location strategic and convenient to reach several tourist destinations. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The lobby is modern and aesthetic, the staff is friendly, and the CI and CO process is fast. However, the room I stayed in had one of the amenities glasses still dirty with coffee grounds (not cleaned properly when washing) and the bedsheets also had stains. I only got one slipper, perhaps the hotel is not yet 100% complete, especially in the swimming pool area, the cleanliness of the area around the pool is still very poor, as if neglected. The changing rooms are also still unfinished and unsuitable for use, but the pool water is quite clean.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are pleased to know that you appreciated our modern lobby and friendly service, and we sincerely apologize for the shortcomings regarding cleanliness of amenities, bed linen condition, and the swimming pool area readiness, which have been shared with the related teams for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 3 week(s) ago
I've stayed here several times, but for some reason yesterday the room was uncomfortable, aka dirty.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate your loyalty in staying with us several times and sincerely apologize that during your recent stay the room cleanliness did not meet your expectations, and this feedback has been shared with our housekeeping team to improve consistency. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The room is very minimalist, the bathroom is easy to peek into, because it only has 2 sliding doors without a lock, the one behind the sink. The hot water is unstable, so when it's warm it suddenly goes cold. The large shower head is also small, so you have to use a small shower head. The toilet spray has no handle, so you have to use the shower. The food is decent, but unfortunately the noodles are too soft and the lady didn't give me an egg omelet on the second day of my stay. The service is lacking in the restaurant. But the view is nice looking at the mountains. But in all Horison hotels, their access is close to everywhere. But unfortunately the parking lot is very narrow, until my car was scratched because there was a long cupboard hidden that was not visible in the parking lot. The sign in the parking lot should be removed, because the exit route is unclear, it's a dead end because there is no parking space. So cars are in the middle of the road, finally using valet if parking at night.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We sincerely apologize for the inconvenience you experienced regarding the bathroom facilities, unstable hot water, restaurant service, and especially the parking situation including the damage to your vehicle, as this is certainly not the experience we aim to provide, and your feedback has been shared with the respective teams for thorough evaluation and improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we hope to have another opportunity to welcome you back with a better experience in the future.
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location, friendly staff and fast service, only small swimming pool facilities, changing rooms have no lighting.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We are delighted to know that you found our location strategic and our staff friendly and responsive, and we also appreciate your feedback regarding the swimming pool size and lighting in the changing room, which will be shared with our team for improvement. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities, and we look forward to welcoming you back for another pleasant stay in the future.
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel is okay, but not really in the city center. The atmosphere is okay.
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your kind review. We are glad to know that you enjoyed the overall atmosphere and comfort during your stay. While our location is slightly away from the very center, many guests appreciate the calmer surroundings it offers while still being conveniently accessible. We look forward to welcoming you back to Horison Trunojoyo Batu soon.
Immaculatha R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
This was my first time staying at Horison, and it really lived up to my expectations. From the ambiance, the room, the service, the location, everything was great and super worth it. The breakfast menu tasted delicious, and the mineral amenities were Cleo. The staff were friendly and highly recommended for friends who want to vacation in Batu City. Close to Batu Square and viral cafes, also street food snacks and cheap stalls/shops. Next time I will stay here again. It's really random but super worth it and comfortable. The cleanliness is beyond doubt. Oh yes, you can also choose a room with a mountain view. During breakfast, there was live music and a view of the mountains with a little mist. Just a suggestion to make it more interesting, there would be a welcome drink/snack hehe 😊. Thank you Horison, Batu-Malang ❤️
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4 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your wonderful and detailed review. We are delighted to know that your first stay with us met your expectations, from the room condition, cleanliness, friendly staff, breakfast quality, mountain view, and strategic location near Batu attractions. Your kind words truly motivate us to keep delivering memorable experiences, and we also appreciate your suggestion regarding welcome drinks as part of our future improvement. We look forward to welcoming you back again to Horison Trunojoyo Batu soon.
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
I've stayed here several times... This time there were no towels or mats in the room. I wanted to call the front desk, but the phone in the room didn't work, so I had to go downstairs... Overall, it was okay.
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2 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your continued trust in staying with us. We sincerely apologize for the inconvenience regarding the unavailable towels and bath mat, as well as the in-room telephone issue during your recent stay. Your feedback has been shared with our housekeeping and engineering teams to ensure better room readiness and maintenance moving forward. We truly appreciate your understanding and look forward to welcoming you again to Horison Trunojoyo Batu.
k***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Strategic, good, but more attention should be paid to the readiness and taste of the food during breakfast.
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your positive feedback about our strategic location and overall experience. We also appreciate your constructive input regarding breakfast readiness and taste, which has been forwarded to our culinary team for further evaluation and improvement. Your feedback is very valuable to us, and we look forward to welcoming you back to Horison Trunojoyo Batu for an even better stay.
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice and clean, comfortable place for family
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, thank you for your kind review. We are happy to know that you found our hotel clean, comfortable, and suitable for a family stay. Your positive feedback truly motivates us to continue providing the best experience for our guests. We look forward to welcoming you and your family back to Horison Trunojoyo Batu soon.
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
close to culinary, Batu square, close to JTP 1,2,3 tourist attractions.
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+5
1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
The room is quite small and not soundproof, the sound from the next room can be heard very clearly so for those looking for a comfortable rest it is a bit lacking.
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room size and soundproofing, as we understand how important comfort and quality rest are during your stay. Your comments have been noted and will be forwarded to the related team for evaluation and improvement. We truly appreciate your input and hope to welcome you back for a better experience in the future. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
very friendly and comfortable, I've stayed here twice
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2 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
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