Horison Trunojoyo Batu Malang

8.7
/10
Very Good
764 reviews

What Guests Say About Their Stay

Staff Friendliness (108)
Bedroom (88)
Distance To City Center (87)
Accessibility (86)
Summarized by AI
A recurring favorite among families is the Horizon Hotel Trunojoyo Batu, known for its strategic location and friendly staff. Guests consistently praise the hotel's cleanliness, comfortable rooms, and convenient access to the city center and nearby attractions. The hotel's amenities, including a swimming pool and playground, cater well to families and those seeking a relaxing stay.

T***a

10.0
/ 10
Hotel Horizon Batu is strategically located, with easy access to the city center, and is a consistent choice during our vacations in Batu. Highly recommended as a tourist destination and a place for our family to stay.
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T***a

10.0
/ 10
Hotel Horizon Trunojoyo Batu is strategically located, with friendly staff at check-in and check-out. The surrounding environment is very clean. Our family was very happy and satisfied.
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ainur r.

10.0
/ 10
Friendly. Feel at home in Horison. All the staff are responsive when I need help. Overall it's really good. Highly recommend staying at Horison, it's clean and has a nice view.
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A***H

10.0
/ 10
Comfortable & pleasant stay at this hotel.
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H***a

9.4
/ 10
The hotel staff is very friendly and responsive. The check-in and check-out process is fast without any hassle. Complete toiletries, comfortable bed, only the room size is a bit narrow but the room facilities are compact. I love the room's ambience. Therefore, I'd love to come back!
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In the Area
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Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Horison Trunojoyo Batu Malang is a hotel is located at Songgokerto. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Horison Trunojoyo Batu Malang

Jl. Trunojoyo No. 09 Batu Kota 65312, Batu, Jawa Timur, Batu, Malang, Jawa Timur, Indonesia, 65312
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Lobby Horison Trunojoyo Batu Malang
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Location


Horison Trunojoyo Batu Malang is a hotel is located at Songgokerto.

About Horison Trunojoyo Batu Malang

From business event to corporate gathering, Horison Trunojoyo Batu Malang provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Horison Trunojoyo Batu Malang.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Horison Trunojoyo Batu Malang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Horison Trunojoyo Batu Malang is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Horison Trunojoyo Batu Malang is the right place to stay.

All facilities in Horison Trunojoyo Batu Malang

Functional Hall Horison Trunojoyo Batu Malang
Functional Hall
Lobby Horison Trunojoyo Batu Malang
Lobby
Exterior Horison Trunojoyo Batu Malang
Exterior
Bedroom Horison Trunojoyo Batu Malang
Bedroom
Others Horison Trunojoyo Batu Malang
Others

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • Separate shower and tub
  • Shower
  • TV

Family-friendly Facilities

  • Kids club
  • Children pool

Things to Do

  • Garden
  • Outdoor pool

Transportation

  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

General

  • Family room

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Supermarket

Accommodation Policy & General Information in Horison Trunojoyo Batu Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Horison Trunojoyo Batu Malang
46
Number of floors in Horison Trunojoyo Batu Malang
6
Another facilities in Horison Trunojoyo Batu Malang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Horison Trunojoyo Batu Malang

What are available facilities at Horison Trunojoyo Batu Malang?
There are top facilites at Horison Trunojoyo Batu Malang such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Trunojoyo Batu Malang?
The standard check-in time at Horison Trunojoyo Batu Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Trunojoyo Batu Malang provide breakfast?
Yes, Horison Trunojoyo Batu Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Trunojoyo Batu Malang?
Horison Trunojoyo Batu Malang is a 3.0-star hotel.
How many floors does Horison Trunojoyo Batu Malang have?
Horison Trunojoyo Batu Malang has 6 floors.
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More Reviews from Other Guests in Horison Trunojoyo Batu Malang

8.8
Very Good
From 760 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.8

Summarized by AI

A recurring favorite among families is the Horizon Hotel Trunojoyo Batu, known for its strategic location and friendly staff. Guests consistently praise the hotel's cleanliness, comfortable rooms, and convenient access to the city center and nearby attractions. The hotel's amenities, including a swimming pool and playground, cater well to families and those seeking a relaxing stay.
Location
The Horizon Hotel Trunojoyo Batu is highly praised for its strategic location, offering easy access to the city center and nearby attractions. Guests appreciate the convenience of being close to the main square and other points of interest, making it an ideal base for exploring the area. The hotel's central location is a recurring highlight in guest reviews, contributing to a positive and convenient stay experience.
Staff Behavior
Guests consistently commend the Horizon Hotel Trunojoyo Batu for its friendly and helpful staff. Reviewers frequently mention the warm and attentive service provided by the staff, from check-in to check-out, enhancing the overall experience. The staff's readiness to assist with requests and their welcoming demeanor contribute significantly to the hotel's positive reputation.
Breakfast
The breakfast at Horizon Hotel Trunojoyo Batu receives positive feedback for its variety and taste. Guests appreciate the diverse menu options, which cater to different preferences. The quality and taste of the breakfast offerings contribute to a satisfying start to the day, enhancing the overall dining experience at the hotel.
People often mention about Horison Trunojoyo Batu Malang
All
Staff Friendliness (83)
Bedroom (81)
Bathroom (78)
Ambiance (70)
Distance to City Center (68)
Accessibility (63)
Hotel Area (62)
Variety (54)
Surroundings (53)
Check-in/out Time (50)
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Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The hotel is okay, but not really in the city center. The atmosphere is okay.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your kind review. We are glad to know that you enjoyed the overall atmosphere and comfort during your stay. While our location is slightly away from the very center, many guests appreciate the calmer surroundings it offers while still being conveniently accessible. We look forward to welcoming you back to Horison Trunojoyo Batu soon.
Immaculatha R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This was my first time staying at Horison, and it really lived up to my expectations. From the ambiance, the room, the service, the location, everything was great and super worth it. The breakfast menu tasted delicious, and the mineral amenities were Cleo. The staff were friendly and highly recommended for friends who want to vacation in Batu City. Close to Batu Square and viral cafes, also street food snacks and cheap stalls/shops. Next time I will stay here again. It's really random but super worth it and comfortable. The cleanliness is beyond doubt. Oh yes, you can also choose a room with a mountain view. During breakfast, there was live music and a view of the mountains with a little mist. Just a suggestion to make it more interesting, there would be a welcome drink/snack hehe 😊. Thank you Horison, Batu-Malang ❤️
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your wonderful and detailed review. We are delighted to know that your first stay with us met your expectations, from the room condition, cleanliness, friendly staff, breakfast quality, mountain view, and strategic location near Batu attractions. Your kind words truly motivate us to keep delivering memorable experiences, and we also appreciate your suggestion regarding welcome drinks as part of our future improvement. We look forward to welcoming you back again to Horison Trunojoyo Batu soon.
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
I've stayed here several times... This time there were no towels or mats in the room. I wanted to call the front desk, but the phone in the room didn't work, so I had to go downstairs... Overall, it was okay.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your continued trust in staying with us. We sincerely apologize for the inconvenience regarding the unavailable towels and bath mat, as well as the in-room telephone issue during your recent stay. Your feedback has been shared with our housekeeping and engineering teams to ensure better room readiness and maintenance moving forward. We truly appreciate your understanding and look forward to welcoming you again to Horison Trunojoyo Batu.
k***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Strategic, good, but more attention should be paid to the readiness and taste of the food during breakfast.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your positive feedback about our strategic location and overall experience. We also appreciate your constructive input regarding breakfast readiness and taste, which has been forwarded to our culinary team for further evaluation and improvement. Your feedback is very valuable to us, and we look forward to welcoming you back to Horison Trunojoyo Batu for an even better stay.
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice and clean, comfortable place for family
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, thank you for your kind review. We are happy to know that you found our hotel clean, comfortable, and suitable for a family stay. Your positive feedback truly motivates us to continue providing the best experience for our guests. We look forward to welcoming you and your family back to Horison Trunojoyo Batu soon.
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
close to culinary, Batu square, close to JTP 1,2,3 tourist attractions.
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+5
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The room is quite small and not soundproof, the sound from the next room can be heard very clearly so for those looking for a comfortable rest it is a bit lacking.
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room size and soundproofing, as we understand how important comfort and quality rest are during your stay. Your comments have been noted and will be forwarded to the related team for evaluation and improvement. We truly appreciate your input and hope to welcome you back for a better experience in the future. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
very friendly and comfortable, I've stayed here twice
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
Putri S. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The most popular place, good service
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for your kind review. We are delighted to know that you enjoyed your stay and were satisfied with our service. Your positive feedback truly motivates our team to continue delivering the best experience for every guest. We look forward to welcoming you back to Horison Trunojoyo Batu soon. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
dimas a.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The hotel is okay and strategic, but the rooms are not soundproof.
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1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
T***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
So far the room is comfortable, the AC is also cold, the room rate is still affordable and worth it, but the TV channels are sometimes problematic, only a few channels work.
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for your detailed feedback and for highlighting the comfort of our room, air conditioning, and value for money. We sincerely apologize for the inconvenience regarding the TV channel issue, and please be assured that your comment has been forwarded to our team for further checking and improvement. We appreciate your feedback and hope to welcome you back for an even better stay in the future. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
M***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 11 week(s) ago
I initially complained via personal WhatsApp, a call to my personal cell phone, and a phone call from the receptionist's room. It was 11 PM. They said the TV was playing in the next room, even though I could have also complained to the front room, where the child was constantly crying. In my opinion, it's completely impolite to call and chat with me at night because of the noise. It's just that the hotel's soundproofing is terrible, and they were completely rude, calling me repeatedly in the middle of the night from the receptionist. And in the morning, it turned out the door lock wouldn't open because I'd asked the receptionist to upgrade the key several times, but it still wouldn't work, and I had to replace the battery. Should I have complained? Please learn to be more polite to customers; calling in the middle of the night is really unpleasant. Furthermore, all the rooms are noisy, and you can hear voices from other rooms because the soundproofing is poor.
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1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for sharing your experience with us. We sincerely apologize for any discomfort caused regarding the noise concern and the late-night communication, as our intention was to maintain comfort for all guests. However, we regret if the handling made you feel uncomfortable, and your feedback will be used as an evaluation to improve our service procedures. We hope to have the opportunity to welcome you again for a more pleasant stay. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel is comfortable and clean, and close to the main road.
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3 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, thank you for your feedback and for choosing to stay with us. We’re happy to know that you found our hotel comfortable, clean, and conveniently located near the main road. Your positive comments truly motivate our team, and we hope to welcome you back to Horison Trunojoyo Batu for another pleasant stay in the future.
N***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, even the security guard likes it, the hotel is clean too, the view is nice
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2 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, thank you for sharing your kind feedback. We’re delighted to know that you enjoyed the cleanliness of the hotel, the beautiful view, and especially the friendliness of our staff, including our security team. Your appreciation means a lot to us, and we look forward to welcoming you back for an even more enjoyable experience.
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Hotel Horizon Batu is strategically located, with easy access to the city center, and is a consistent choice during our vacations in Batu. Highly recommended as a tourist destination and a place for our family to stay.
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3 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your wonderful review and continued trust in choosing our hotel as your family’s preferred accommodation in Batu. We’re delighted to hear that you enjoy our strategic location and overall experience. Your recommendation means a lot to us, and we look forward to welcoming you and your family again soon.
Benny S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
It's just that when we stayed there were gutters being installed so parking and access were disrupted.
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2 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your understanding and for sharing your experience. We sincerely apologize for the inconvenience caused by the drainage installation work during your stay, which affected parking and access. Your feedback is highly appreciated, and we hope to welcome you again for a more comfortable visit in the future.
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
This hotel is very nice, but the parked buses should be arranged better so that they don't block the entrance or exit.
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1 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your feedback and kind words about our hotel. We appreciate your suggestion regarding bus parking arrangements, and this has been shared with our team for better coordination to ensure smoother access for all guests. We hope to welcome you again soon.
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
This hotel is very nice, but the parked buses should be arranged better so that they don't block the entrance or exit.
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Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your feedback and kind words about our hotel. We appreciate your suggestion regarding bus parking arrangements, and this has been shared with our team for better coordination to ensure smoother access for all guests. We hope to welcome you again soon.
J***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Quite strategically located in Batu City. Overall, it's okay. The only thing that needs renovation is the pool. I walked quite a distance to the back from room 209, up the stairs too. The pool is okay, and the mountain view is also good. It's just that the surrounding building hasn't been renovated. It's covered in moss and looks like an abandoned building. Getting to the pool is a challenge in itself. It's tiring already.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, thank you for your feedback and for staying with us. We’re glad to know that you found our location strategic and your overall stay satisfactory, and we appreciate your comments regarding the swimming pool area and access. Your feedback has been shared with our management as an important point for evaluation and improvement, particularly regarding the pool surroundings and guest convenience. We truly value your input and hope to welcome you back with enhanced facilities and a more comfortable experience.
Aria B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 12 week(s) ago
so that it can be improved again.. for food, maybe it can be more varied, taste & friendly for children.. the cleanliness of the hotel area, and also the swimming pool should be given more attention to its cleanliness because it is an area for children.. even though the room is very comfortable, the atmosphere is just not soundproof.. so you can hear the sound of events outside & the location is very strategic, close to everywhere..
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Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your constructive feedback. We’re glad to hear that you enjoyed the comfort of our rooms and our strategic location. We sincerely apologize for the aspects that did not meet your expectations, particularly regarding food variety, cleanliness in certain areas, swimming pool maintenance, and room soundproofing. Your comments have been shared with the relevant departments for improvement. We truly appreciate your input and hope to welcome you back with an enhanced experience.
Number of reviews per page
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Lobby 4 Horison Trunojoyo Batu Malang

Disclaimer

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8.8
Very Good
From 760 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.0

Service and Facilites

8.8

Summarized by AI

A recurring favorite among families is the Horizon Hotel Trunojoyo Batu, known for its strategic location and friendly staff. Guests consistently praise the hotel's cleanliness, comfortable rooms, and convenient access to the city center and nearby attractions. The hotel's amenities, including a swimming pool and playground, cater well to families and those seeking a relaxing stay.
Location
The Horizon Hotel Trunojoyo Batu is highly praised for its strategic location, offering easy access to the city center and nearby attractions. Guests appreciate the convenience of being close to the main square and other points of interest, making it an ideal base for exploring the area. The hotel's central location is a recurring highlight in guest reviews, contributing to a positive and convenient stay experience.
Staff Behavior
Guests consistently commend the Horizon Hotel Trunojoyo Batu for its friendly and helpful staff. Reviewers frequently mention the warm and attentive service provided by the staff, from check-in to check-out, enhancing the overall experience. The staff's readiness to assist with requests and their welcoming demeanor contribute significantly to the hotel's positive reputation.
Breakfast
The breakfast at Horizon Hotel Trunojoyo Batu receives positive feedback for its variety and taste. Guests appreciate the diverse menu options, which cater to different preferences. The quality and taste of the breakfast offerings contribute to a satisfying start to the day, enhancing the overall dining experience at the hotel.
People often mention about Horison Trunojoyo Batu Malang
All
Staff Friendliness (83)
Bedroom (81)
Bathroom (78)
Ambiance (70)
Distance to City Center (68)
Accessibility (63)
Hotel Area (62)
Variety (54)
Surroundings (53)
Check-in/out Time (50)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Trunojoyo Batu Malang

Number of reviews per page
20
40
Customer reviews
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The hotel is okay, but not really in the city center. The atmosphere is okay.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your kind review. We are glad to know that you enjoyed the overall atmosphere and comfort during your stay. While our location is slightly away from the very center, many guests appreciate the calmer surroundings it offers while still being conveniently accessible. We look forward to welcoming you back to Horison Trunojoyo Batu soon.
Immaculatha R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This was my first time staying at Horison, and it really lived up to my expectations. From the ambiance, the room, the service, the location, everything was great and super worth it. The breakfast menu tasted delicious, and the mineral amenities were Cleo. The staff were friendly and highly recommended for friends who want to vacation in Batu City. Close to Batu Square and viral cafes, also street food snacks and cheap stalls/shops. Next time I will stay here again. It's really random but super worth it and comfortable. The cleanliness is beyond doubt. Oh yes, you can also choose a room with a mountain view. During breakfast, there was live music and a view of the mountains with a little mist. Just a suggestion to make it more interesting, there would be a welcome drink/snack hehe 😊. Thank you Horison, Batu-Malang ❤️
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your wonderful and detailed review. We are delighted to know that your first stay with us met your expectations, from the room condition, cleanliness, friendly staff, breakfast quality, mountain view, and strategic location near Batu attractions. Your kind words truly motivate us to keep delivering memorable experiences, and we also appreciate your suggestion regarding welcome drinks as part of our future improvement. We look forward to welcoming you back again to Horison Trunojoyo Batu soon.
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
I've stayed here several times... This time there were no towels or mats in the room. I wanted to call the front desk, but the phone in the room didn't work, so I had to go downstairs... Overall, it was okay.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your continued trust in staying with us. We sincerely apologize for the inconvenience regarding the unavailable towels and bath mat, as well as the in-room telephone issue during your recent stay. Your feedback has been shared with our housekeeping and engineering teams to ensure better room readiness and maintenance moving forward. We truly appreciate your understanding and look forward to welcoming you again to Horison Trunojoyo Batu.
k***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Strategic, good, but more attention should be paid to the readiness and taste of the food during breakfast.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, thank you for your positive feedback about our strategic location and overall experience. We also appreciate your constructive input regarding breakfast readiness and taste, which has been forwarded to our culinary team for further evaluation and improvement. Your feedback is very valuable to us, and we look forward to welcoming you back to Horison Trunojoyo Batu for an even better stay.
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice and clean, comfortable place for family
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Accommodation's Reply
11 Feb 2026
Dear Valued Guest, thank you for your kind review. We are happy to know that you found our hotel clean, comfortable, and suitable for a family stay. Your positive feedback truly motivates us to continue providing the best experience for our guests. We look forward to welcoming you and your family back to Horison Trunojoyo Batu soon.
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
close to culinary, Batu square, close to JTP 1,2,3 tourist attractions.
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+5
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The room is quite small and not soundproof, the sound from the next room can be heard very clearly so for those looking for a comfortable rest it is a bit lacking.
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room size and soundproofing, as we understand how important comfort and quality rest are during your stay. Your comments have been noted and will be forwarded to the related team for evaluation and improvement. We truly appreciate your input and hope to welcome you back for a better experience in the future. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
very friendly and comfortable, I've stayed here twice
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
Putri S. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The most popular place, good service
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for your kind review. We are delighted to know that you enjoyed your stay and were satisfied with our service. Your positive feedback truly motivates our team to continue delivering the best experience for every guest. We look forward to welcoming you back to Horison Trunojoyo Batu soon. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
dimas a.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The hotel is okay and strategic, but the rooms are not soundproof.
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1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, My Name is Deybi as Marketing Communication. Thank you for your feedback and for choosing Horison Trunojoyo Batu as your preferred accommodation. We truly appreciate you taking the time to share your experience with us. Your comments are very valuable and become great motivation for our team to continuously improve our service and facilities. We look forward to welcoming you back for another pleasant stay in the future.
T***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
So far the room is comfortable, the AC is also cold, the room rate is still affordable and worth it, but the TV channels are sometimes problematic, only a few channels work.
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Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for your detailed feedback and for highlighting the comfort of our room, air conditioning, and value for money. We sincerely apologize for the inconvenience regarding the TV channel issue, and please be assured that your comment has been forwarded to our team for further checking and improvement. We appreciate your feedback and hope to welcome you back for an even better stay in the future. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
M***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 11 week(s) ago
I initially complained via personal WhatsApp, a call to my personal cell phone, and a phone call from the receptionist's room. It was 11 PM. They said the TV was playing in the next room, even though I could have also complained to the front room, where the child was constantly crying. In my opinion, it's completely impolite to call and chat with me at night because of the noise. It's just that the hotel's soundproofing is terrible, and they were completely rude, calling me repeatedly in the middle of the night from the receptionist. And in the morning, it turned out the door lock wouldn't open because I'd asked the receptionist to upgrade the key several times, but it still wouldn't work, and I had to replace the battery. Should I have complained? Please learn to be more polite to customers; calling in the middle of the night is really unpleasant. Furthermore, all the rooms are noisy, and you can hear voices from other rooms because the soundproofing is poor.
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1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Valued Guest, thank you for sharing your experience with us. We sincerely apologize for any discomfort caused regarding the noise concern and the late-night communication, as our intention was to maintain comfort for all guests. However, we regret if the handling made you feel uncomfortable, and your feedback will be used as an evaluation to improve our service procedures. We hope to have the opportunity to welcome you again for a more pleasant stay. Warm regards, Deybi FS – Marketing Communication, Horison Trunojoyo Batu.
a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel is comfortable and clean, and close to the main road.
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3 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, thank you for your feedback and for choosing to stay with us. We’re happy to know that you found our hotel comfortable, clean, and conveniently located near the main road. Your positive comments truly motivate our team, and we hope to welcome you back to Horison Trunojoyo Batu for another pleasant stay in the future.
N***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, even the security guard likes it, the hotel is clean too, the view is nice
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2 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, thank you for sharing your kind feedback. We’re delighted to know that you enjoyed the cleanliness of the hotel, the beautiful view, and especially the friendliness of our staff, including our security team. Your appreciation means a lot to us, and we look forward to welcoming you back for an even more enjoyable experience.
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Hotel Horizon Batu is strategically located, with easy access to the city center, and is a consistent choice during our vacations in Batu. Highly recommended as a tourist destination and a place for our family to stay.
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3 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your wonderful review and continued trust in choosing our hotel as your family’s preferred accommodation in Batu. We’re delighted to hear that you enjoy our strategic location and overall experience. Your recommendation means a lot to us, and we look forward to welcoming you and your family again soon.
Benny S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
It's just that when we stayed there were gutters being installed so parking and access were disrupted.
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2 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your understanding and for sharing your experience. We sincerely apologize for the inconvenience caused by the drainage installation work during your stay, which affected parking and access. Your feedback is highly appreciated, and we hope to welcome you again for a more comfortable visit in the future.
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
This hotel is very nice, but the parked buses should be arranged better so that they don't block the entrance or exit.
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1 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your feedback and kind words about our hotel. We appreciate your suggestion regarding bus parking arrangements, and this has been shared with our team for better coordination to ensure smoother access for all guests. We hope to welcome you again soon.
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 12 week(s) ago
This hotel is very nice, but the parked buses should be arranged better so that they don't block the entrance or exit.
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Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your feedback and kind words about our hotel. We appreciate your suggestion regarding bus parking arrangements, and this has been shared with our team for better coordination to ensure smoother access for all guests. We hope to welcome you again soon.
J***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Quite strategically located in Batu City. Overall, it's okay. The only thing that needs renovation is the pool. I walked quite a distance to the back from room 209, up the stairs too. The pool is okay, and the mountain view is also good. It's just that the surrounding building hasn't been renovated. It's covered in moss and looks like an abandoned building. Getting to the pool is a challenge in itself. It's tiring already.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Valued Guest, thank you for your feedback and for staying with us. We’re glad to know that you found our location strategic and your overall stay satisfactory, and we appreciate your comments regarding the swimming pool area and access. Your feedback has been shared with our management as an important point for evaluation and improvement, particularly regarding the pool surroundings and guest convenience. We truly value your input and hope to welcome you back with enhanced facilities and a more comfortable experience.
Aria B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 12 week(s) ago
so that it can be improved again.. for food, maybe it can be more varied, taste & friendly for children.. the cleanliness of the hotel area, and also the swimming pool should be given more attention to its cleanliness because it is an area for children.. even though the room is very comfortable, the atmosphere is just not soundproof.. so you can hear the sound of events outside & the location is very strategic, close to everywhere..
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Accommodation's Reply
25 Dec 2025
Dear Valued Guest, My name is Deybi as a Marcomm at Horison Trunojoyo Batu. Thank you for your constructive feedback. We’re glad to hear that you enjoyed the comfort of our rooms and our strategic location. We sincerely apologize for the aspects that did not meet your expectations, particularly regarding food variety, cleanliness in certain areas, swimming pool maintenance, and room soundproofing. Your comments have been shared with the relevant departments for improvement. We truly appreciate your input and hope to welcome you back with an enhanced experience.
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