We checked in at 12:30 a.m. due to a delayed flight and were extremely tired after a long journey. Unfortunately, the initial arrival experience was disappointing. The staff did not offer to help with our two suitcases and backpacks. When we asked where the lift was, we were simply pointed in the right direction. Only after noticing that we were carrying all of our luggage ourselves did a staff member offer to help. We politely declined, as the offer came a little too late.
The hotel's location, close to the airport, was excellent and one of the highlights of our stay.
There are a few areas that could be improved. Our Deluxe Twin Room had a damp smell, and the carpet between the bed and the bathroom was wet. We found hairs on top of one of the mattresses and an ant on the other bed. The bed linen had holes and did not appear to have been freshly changed. By the time we arrived, it was already around 1:00 a.m., and since we were staying for only one night before our overseas flight the next day, we were too exhausted to request a room change.
The bathroom also had a damp smell, and the toilet seat was loose and wobbly.
On a positive note, the room had good soundproofing, allowing us to get a good night's sleep. The mattress and pillows were acceptable, although they could have been more comfortable.
Overall, we had a pleasant stay. With better housekeeping, improved room maintenance, and a more proactive approach to assisting guests at check-in, this hotel could provide a much better guest experience.