Very good hotel

Very good hotel

Wide space, helpful staff, clean 10/10, food amazing , views magnificent

Best experience. Amazing staff. Worth every penny.

The property and amenities are excellent, but unfortunately, the level of service did not match the quality of the facility. We had 2 rooms reserved for 4 adults and 2 children, and when I made the reservation 3 months in advance, I specifically requested two nearby or connecting rooms. I also contacted the hotel again two days before check-in to confirm this request. Check-in time was 3:00 PM, and we arrived around 3:15 PM. We were told that the rooms should be ready within a few minutes, as the staff was trying to find two nearby rooms. However, we ended up waiting in the lobby for a little over an hour before the rooms were finally ready. This was very frustrating, especially considering that the request had been made well in advance and reconfirmed shortly before arrival. The staff would benefit from better training and communication. On a positive note, the staff at the marina restaurants and breakfast buffets were attentive, and professional. Unfortunately, our experience at the Mangal restaurant was the opposite. The food was excellent, but the service was extremely poor. It appeared that the Turkish chef was the only person working hard. At one point, staff members were literally standing behind our table arguing with each other, which was very uncomfortable and unprofessional. Overall, this is a beautiful property with great amenities and excellent food, but the service needs significant improvement considering the amount of money we paid as all-inclusive guests!

Very good Very clean Nice breakfast

Our stay at this hotel was very disappointing. The biggest issue is that the resort is extremely overcrowded. There are never enough chairs at the pool or beach, so you have to wake up very early just to reserve seats for your family. Even then, you may return to find another family sitting there, leading to unnecessary arguments. The restaurants are just as crowded. Finding a table often means waiting, and we had an unacceptable experience at Dalila Restaurant. My wife was sitting at our table while our daughter was getting food when a manager asked her to move outside so a larger family could have our table. She refused, started recording the conversation, and the manager walked away. We complained at reception and waited about 20 minutes, only to be told no manager was available. At check-out, another manager apologized, admitted the hotel was extremely busy, and said she would have handled it differently if she had known earlier. I told her there wouldn’t be a next time. We also noticed what appeared to be guests without all-inclusive packages using all-inclusive wristbands to get free food and drinks, making the overcrowding even worse. The beach was dirty, with cups and cigarette boxes everywhere. I even picked up trash to stop it from blowing into the water. The Marina Restaurant was the highlight, but the all-inclusive buffet became repetitive after a couple of days, especially by the pool. Overall, this hotel is overcrowded, poorly managed, and not worth the price.

Rixos is great hotel with great view. However, the hotel is super crowded and still accepts guests from outside, almost 4000 people inside and still accepts guests from outside, putting pressure on workers and the residents. I couldn’t find space on the beach nor any restaurants and guests start to fight with the workers if we reserve tables. The whole experience was really bad. I am paying a lot of money and not getting the service I need which basically some peace of mind!!!! I wouldn’t recommend coming here if you need some peace of mind! Overall, the view is nice and food is great!

Beautiful property, but service doesn’t match the price Rixos Premium Alamein is a beautiful hotel with spacious rooms, a stunning beach, and plenty of activities for families. The property itself is impressive, and most rooms appear to have sea views. Unfortunately, I can only give it 3 out of 5 stars because the service does not match the premium price. The hotel seems overwhelmed when it’s fully booked. The front desk and concierge staff need better training, as they often seemed unsure how to help or simply ignored basic questions. The beach is beautiful, but unless you arrive early, it’s very difficult to find an available umbrella. There should be more shaded areas for guests. Our kids got small cuts from the rocks in the water, and when we went to the clinic, they didn’t even have enough basic bandages. A resort of this size should always have essential first-aid supplies available. The kids’ club also needs improvement. Parents cannot leave their children there, and the staff appeared very young with little supervision. It has potential but needs better organization. Another disappointment was that the air conditioning was turned off in some of the tower lobbies at night, making them too warm to sit in if you wanted to relax or catch up on a little work. Overall, this is a beautiful resort with great potential, but the management and guest services need significant improvement. At $500–600 per night, I expected a much better overall experience.

Yes its a beautiful resort! Rooms are amazing and housekeeping team is top notch-shout out to Helmy and Mohammad on the 19th floor! Front desk were also helpful and smiley! But the service level anywhere else is not representative of a Rixos level! Staff at the buffet, restaurants , bars are clearly not happy working there and it shows in how they deal with customers. At the buffet i asked to get help finding a place for 4 the answer i got was find it yourself. Several in between employees fight were witnessed by our family. And several complaints from guests to manager also in front of me, about issues with the service. If you complain you get extra service because theyre scared to have bad reviews but thats not what a 5 star resort should have as a vision and weve been to several Rixos accross the world; where the service is the center of their mission; this was by far our worst experience. The guests as well were not respectful; some brought loud speakers with them everywhere which is against Rixos regulations, lots of them were swimming in fully dressed attire, beach was not cleaned from the garbage you could find it in the water, guests drunk, cleanliness at the buffet was sub par; we saw people eating off the buffet plates with their hands. And fights between guests about beach chairs, spaces etc-Totally unacceptable environment for the amount of money they charge to get a reservation! Very disappointing experience from a Rixos- too bad because the place is beautiful.

The hotel was clean but overcrowded. The air conditioning was very loud in our room. We came before in 2024, the breakfast and dinner buffet were excellent, now the quality is not good at all just many varieties. The staff at the resturant, at the beach at room service and at the security desks are not professionals yelling and arguing with each other loudly. The beach is full of stones, too bad. Fell down man times coming out of the sea. Lost my sun eye glasses and hurt my knees.

Best hot

Rooms missing several conveniences No spare glasses for water drinking No fly spray in room . Balcony too narrow to sit and enjoy views Balcony doors too heavy to operate No towel or robe hooks in bathroom Shower door open in only, contrary to international building codes AC thermostat not tesponsive , takes long time to achieve desired setting Sub standard lighting levels Mini bar not well stocked Drapes too heavy to slide

Everything was excellent, except dinner buffet was not really fresh has been dry (was disappointed) but definitely will go back next summer

This is not America. I’ve been to Egypt many times and have stayed at many different resorts, but charging $14–$20 USD for a beer and nearly $60 USD for a meal is simply unreasonable. Most resorts in Egypt offer a similar experience, so these prices are very difficult to justify. I would highly recommend Rixos reevaluate its food and beverage pricing. There is no reason I should be paying more for a drink or a meal in Egypt than I would for the same items back home in the United States. These prices are excessive and significantly take away from an otherwise enjoyable stay.

True 5 star hotel in every field

clean

WITH FINE DETAILS THE SHOWER SPECIALLY THE DOORS CAN BE BETTER.

The rooms were spotless, and the hotel as a whole was exceptionally well maintained. We initially encountered an issue with the room description on Expedia, but the front office manager, Kareem Mohamed, resolved it promptly and ensured we were comfortable and satisfied. We truly appreciate him and his team for going above and beyond to enhance our stay. The service was outstanding, and the staff consistently made an effort to ensure we had everything we needed. The beach and pool were fantastic, and the golf cart service made it easy and convenient to travel to the restaurants or back to our tower. Overall, we had a wonderful experience and thoroughly enjoyed our stay!

We upgraded to half board, the staff are above and beyond specially the front desk, the food is awesome and the place is more than amazing.