The staff didn't let me check in as my name wasn't matched with my id, even I showed them all the proof that showed I was the one who booked the room. Their policy and procedures were extremely rigid and lacked flexibility or understanding of real-life situations.
I only booked for one night and ended up having to find and pay for another hotel at the last minute. Since the booking was non-refundable, I also lost the full amount I had already paid.
Great room with nice location and facilities. The free flow coffee and snacks in the morning are totally awesome. The receptionist is very helpful. Check in and out process were smooth too. I can store my luggae even after the check out.
Hotel is located in good place where I could go to nearby stations, either Redfern or Central. Room is well furnished. Only minus point is that cleaning was done once during 7-day stay.
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