I have no idea I booked and paid in traveloka, but hotel unable to trace the booking number. Receptionist is very rude and not helpful at all. Push all the wrong to us … blame us for booking through traveloka. After all the argument, they find out that the booking transfer to trip. Com … but tell us there is no room available? How can this happen? I already paid and voucher received! Please give an explanation! Really feel so disappointed!
Waiter for bfast only one person. He was including for prepare the food, cleaning table and also checking the guest list for bfast. The security at hotel only standing nit even help at all while we take luggage from or in to the car. He just only watching.
The housekeeping is not available at night until 9am next morning. Not so convenient if you want anythg at night ie towels, mug, etc. have to wait the next morning.
Staying there with a family of 12 consisting of 7 adults and 5 kids. Overall, we were really happy with our stay. The place was clean and comfortable, and the self-check-in was easy and clear. It might be helpful to add some small amenities like tissues (besides toilet paper), and a microwave for warming food would be super handy for travelers. But overall, we have no issues while staying there. Thank you for your hospitality. 👍.
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