Apartment in Co Giang ward

Worst hostel I’ve ever stayed in. Even though the staff was nice, this place was dirty and smelly. I booked the normal bed because I’m not really fond of the sand and as soon as I climbed up, I saw a cockroach under my bed. After trying to make it go away, I was laying with the bed full of its smell. Bathroom and toilet were awful and smelly as well. Totally not recommend!

❌cityhouse city oasis - the worst hotel in ho chi minh city i'm currently staying in this hotel, and there are so many problems with this hotel. Such as: bathtub's water drainage stopper is totally broken, the wash basin tap is not tighten and rocks violently, the safety box is not anchored in a fixed position (imagine, the thief can take the whole safety box and walk away), the bath towel is dirty and broken and most disgusting is an aggressive and argumentative self proclaimed manager of the hotel. The manager refused to listen to my feedback about their broken facilities and even ordered me to shut up. For 2 days, I reported the problems to 2 of their staff and nothing was done. On the 3rd day afternoon after I returned from my lunch I went straight to the reception and noticed that two of their staff and another man was there. The man claimed to be the manager and so I asked him have they fixed the problems. The manager said all were done. When I asked him what have they fixed, he answered all were fixed but was unable to say what they had fixed. He then turned to his staff and asked them what were the problems. This goes to show that the manager is not doing his job and is incompetence. The manager then turned aggressive and argumentative towards me and asked me to shut up. I ask him to listen to my feedback, but he keep arguing and ask me to shut up and only he can talk. The moment I said something, he would cut me off and don't give me a chance to talk. It's so frustrating. I am curious how he can be a manager when receiving feedback is so difficult for him. This is a service industry and not a market or gangster style? The city house management, how do you have such a useless, argumentative and aggressive manager running your hotel. Or what you do is “close your 2 eyes”, hope that your customers got fooled and quietly leave, never comeback again? I don't mind if there is 1 or 2 minor issues, but there are so many problems here. And the worst is your staff. They make me feel like I'm begging them to fix their problems. I asked the manager for refund but he totally ignore me. I go on a trip to relax but turn out more stress. 😭. 13/11/2023

The room is clean. Staffs are very friendly and useful.

I love to stay here. I am the loyalty customer in the last 3 years

There is no elevator!!!!!! And i have to stay at level 5. My triceps are getting bigger after staying here :(. Why they show that there is elevator here??

Very friendly staff! Room was clean and sufficiently equipped. Sound proof could be improved a bit more but overall a decent place!

The customer forgot something. And the hotel cannot check and recheck for the customer.

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