Villa in Shangcheng Qu

Everything was great. Staff is friendly and the room is clean and spacious.

Hotel staff are friendly and helpful, can speak English. The room is clean and comfortable. Strategic hotel location.

The ladies from the hotel were really helpful even though she can't speak English. She helped me transfer cash to my WeChat. She told me the area I can go explore, and kept checking if I'm okay or not.

The staff is super friendly and so helpful during check-in. They even brought my luggage into the room and explained the details of the room equipment one by one. So extra! Best service. They even help do your laundry. There's also a heat rack for you to warm the towel. The amenities were so complete. There are lots of snacks and free drinks, not to mention the green tea was so good, and free night snacks which are available daily from 9-11 PM. If you have a package, the staff will secure it for you. The location is also nearby the Hangzhou metro. There's also a halal restaurant near the metro and hotel. The room is so comfy and has a nice view. Thank you Sunny for the hospitality during my stay. Surely will stay in this hotel for my next Hangzhou trip.

Maid friendly, comfortable and nice breakfastnya

It is a good hotel. Room is good. Staff also is good. Near the metro station and also walking distance to West Lake.

The staff was friendly, prompt, and very helpful. The hotel was clean and tidy. I enjoyed my stay here and would definitely stay again if I ever come back to Hangzhou.

The hotel amenities and F&B were really good! To have a good view of the Hangzhou West Lake, prefer to stay on the 8th floor. I should say the hotel breakfast buffet spread was really good with wide varieties to choose from.