Crystalbrook Riley

Hotels
9.2
/10
Exceptional
1,002 reviews

What Guests Say About Their Stay

Galen

10.0
/ 10
Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.

Caroline

10.0
/ 10
Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous

Jared

10.0
/ 10
The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.
In the Area
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131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870

Main Facilities

See more
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Crystalbrook Riley is a hotel is located at Cairns City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Crystalbrook Riley

131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870
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Lobby Crystalbrook Riley
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Discover More About Crystalbrook Riley

General


Near Cairns Esplanade

Location


With a stay at Crystalbrook Riley, you'll be centrally located in Cairns, steps from Cairns Esplanade and 11 minutes by foot from Esplanade Lagoon. This luxury hotel is 0.7 mi (1.2 km) from Reef Fleet Terminal and 14 mi (22.6 km) from Palm Cove Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Cairns Esplanade - 0.1 km / 0.1 mi
Muddy's Playground - 0.2 km / 0.1 mi
St Monica's Cathedral - 0.3 km / 0.2 mi
Bulmba-ja Arts Centre - 0.3 km / 0.2 mi
Cairns Private Hospital - 0.5 km / 0.3 mi
Michaelmas Cay - 0.5 km / 0.3 mi
Cairns Night Markets - 0.7 km / 0.4 mi
Cairns Performing Arts Centre - 0.7 km / 0.4 mi
Cairns Base Hospital - 0.7 km / 0.4 mi
The Cultural Place - 0.8 km / 0.5 mi
Cairns Regional Gallery - 0.8 km / 0.5 mi
Esplanade Lagoon - 0.9 km / 0.5 mi
Cairns Museum - 0.9 km / 0.6 mi
Cairns Marlin Marina - 1 km / 0.6 mi
Cairns Esplanade Charles Street Parkland - 1 km / 0.6 mi

The preferred airport for Crystalbrook Riley is Cairns Intl. Airport (CNS) - 6 km / 3.7 mi

Renovations


The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:

  • Full-service spa

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a 24-hour fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a reception hall.

Business Facilities


Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Dining


Enjoy Asian cuisine at Paper Crane, a poolside restaurant where you can take in the ocean view and dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Rooms


Make yourself at home in one of the 311 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Crystalbrook Riley

Bar, Cafe and Lounge Crystalbrook Riley
Bar, Cafe and Lounge
Swimming Pool Crystalbrook Riley
Swimming Pool
Entertainment Facility Crystalbrook Riley
Entertainment Facility
Fitness Center Crystalbrook Riley
Fitness Center
Functional Hall Crystalbrook Riley
Functional Hall

Things to Do

  • Outdoor pool
  • Outdoor facilities
  • Spa
  • Garden
  • Fitness center
  • Pool cabanas (surcharge)
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Accessible path of travel

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Poolside bar

Sports and Recreations

  • Fitness center
  • Billiard

Transportation

  • Bicycle storage

Connectivity

  • Free WiFi

General

  • Reception hall

Accommodation Policy & General Information in Crystalbrook Riley

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 7 AM to 9 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 11:00

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Contactless check-out is available, By ocean, Parking height restrictions apply, EarthCheck, Cashless transactions are available, Contactless check-in is available

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 11:00
Available rooms at Crystalbrook Riley
311
Number of floors in Crystalbrook Riley
7
Another facilities in Crystalbrook Riley
Outdoor pool, Outdoor facilities, Spa, Garden, Fitness center

Frequently asked question in Crystalbrook Riley

What are available facilities at Crystalbrook Riley?
There are top facilites at Crystalbrook Riley such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Crystalbrook Riley?
The standard check-in time at Crystalbrook Riley is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Crystalbrook Riley?
Crystalbrook Riley is a 5.0-star hotel.
How many floors does Crystalbrook Riley have?
Crystalbrook Riley has 7 floors.
How many rooms are available at Crystalbrook Riley?
Crystalbrook Riley has 311 rooms in total.
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More Reviews from Other Guests in Crystalbrook Riley

Overall Ratings & Reviews Crystalbrook Riley

Traveloka (1)
Other sources (1,001)
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Crystalbrook Riley

Number of reviews per page
20
40
Top reviews
NAIJIA
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great ocean view
Rebecca
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Gorgeous property and front desk staff was wonderful.
Phil
icon-
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel and staff. Room smelt damp though!
Diane
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pool, room and staff are awesome
Galen
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.
David
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was excellent
Mark
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice hotel.
Caroline
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous
Ralph
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes the ocean view was lovely, did not use the spa!
Tony
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There was a strong mildew odour coming from the air conditioner. We had to open the door to breathe fresh air. The air conditioner needs cleaning and is a health hazard. Otherwise very happy with this place.
Jean-Robert
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good spot. Everything is easy and close by
Andre
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Beautiful view from the panoramic room. Swimming pool was very nice.
Brunie
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Love it
Lisa
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Fabulous accomodation and pool.
Jared
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.
Lee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had a brilliant stay, The staff were welcoming, felt special with the taking of suitcase from car, The bed was comfy and clean, The rain shower was amazing and I didnt want to get out, The only negative was the air con, didnt get cool enough as didnt go past 20°c so kept getting hot when trying to sleep during the night but would stay again.
Read More
Paul
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were fine. Room was nice and ammenties great. Room though has strong wet mould smell that my wife and i didnt like at all. That was dissapointing as u felt u wanted to get out of the room.
Malcolm
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.
Kerry
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Amir
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We had a wonderful, comfortable stay at Crystalbrook Riley. The reception team was consistently helpful and welcoming, always greeting us with a smile. Our room felt fresh and clean, the amenities were modern, and the pool area was truly outstanding. The only minor issue occurred on one day of our three-night stay: we returned to our room just before lunch to find it hadn't been serviced yet. Reception mentioned housekeeping was running behind, but the room wasn't attended to until nearly 3 PM. The staff seemed under significant pressure, as I had to specifically ask them to make the bed and rinse the glasses before they finished. However, since this only happened once, it didn't overshadow an otherwise excellent experience. I’d happily stay here again!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Crystalbrook Riley

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Crystalbrook Riley

Traveloka (1)
Other sources (1,001)
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Crystalbrook Riley

Number of reviews per page
20
40
Top reviews
NAIJIA
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great ocean view
Rebecca
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Gorgeous property and front desk staff was wonderful.
Phil
icon-
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel and staff. Room smelt damp though!
Diane
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pool, room and staff are awesome
Galen
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.
David
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was excellent
Mark
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice hotel.
Caroline
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous
Ralph
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes the ocean view was lovely, did not use the spa!
Tony
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

There was a strong mildew odour coming from the air conditioner. We had to open the door to breathe fresh air. The air conditioner needs cleaning and is a health hazard. Otherwise very happy with this place.
Jean-Robert
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good spot. Everything is easy and close by
Andre
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Beautiful view from the panoramic room. Swimming pool was very nice.
Brunie
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Love it
Lisa
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Fabulous accomodation and pool.
Jared
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.
Lee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had a brilliant stay, The staff were welcoming, felt special with the taking of suitcase from car, The bed was comfy and clean, The rain shower was amazing and I didnt want to get out, The only negative was the air con, didnt get cool enough as didnt go past 20°c so kept getting hot when trying to sleep during the night but would stay again.
Read More
Paul
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were fine. Room was nice and ammenties great. Room though has strong wet mould smell that my wife and i didnt like at all. That was dissapointing as u felt u wanted to get out of the room.
Malcolm
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.
Kerry
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Amir
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We had a wonderful, comfortable stay at Crystalbrook Riley. The reception team was consistently helpful and welcoming, always greeting us with a smile. Our room felt fresh and clean, the amenities were modern, and the pool area was truly outstanding. The only minor issue occurred on one day of our three-night stay: we returned to our room just before lunch to find it hadn't been serviced yet. Reception mentioned housekeeping was running behind, but the room wasn't attended to until nearly 3 PM. The staff seemed under significant pressure, as I had to specifically ask them to make the bed and rinse the glasses before they finished. However, since this only happened once, it didn't overshadow an otherwise excellent experience. I’d happily stay here again!
Read More
Number of reviews per page
20
40