Rydges South Bank

Clean room . Nice showers. Great staff.

Friendly staff & all facilities of a high standard

Clean room with separate bedroom was beautiful

C

Friendly staff, and a well kept property.

There was no option to select a river view in the booking app. To make sure our preference was clear, I included the request in the check-in link and noted it elsewhere. Despite this, we were assigned a mountain view room. When I went to reception to clarify — since it was clearly written in my notes — I was told a river view would cost an additional $40. This was frustrating, especially because that option was never available in the app during booking. On top of that, we were asked to wait another two hours for the room to be ready. We were traveling with a young child and had taken an early flight from Victoria. After a long journey, being left waiting without clear communication or consideration was extremely disappointing. If the staff had properly reviewed guests’ requests and preferences, this could have been handled much better. I understand standard check-in policies. However, what was unacceptable was the lack of communication. If the request could not be accommodated, we should have been informed clearly in advance. Because of the delay, my daughter became restless and bored. We walked around, and she ended up getting wet in a nearby pool. When I returned at the specific time given for room availability, it was still not ready. Instead of offering a proper solution, a staff member suggested we use a public restroom to change her clothes and tried to justify that option rather than assist us appropriately.

Clean room, no issues. Very convenient location. Great stay!

The hotel was great with new QR code check in and easy check-out. Expedia, on the other had was horrible. No Tax Invoice, which is a requirement under Australian law, and no-one to help.

Clean and comfortable room

The overall experience was excellent. The suite was spotless and very comfortable, the staff were very friendly and obliging.

Great location, great hotel, great service. The AC leaked (twice) and flooded the unit so they switched me to another suite. They were very good about it. Just a major hassle to move. Otherwise, all else was fantastic.

ROOM WAS SPOTLESS AND STAFF WHERE FANTASTIC

The staff where very nice and helpful with any questions we had. Just the rooms need to have handsoap in the bathrooms as there was none and had to buy or own. The handle in the sink needs to be longer as when you wash your hands it touches the basin. Shower pressure was really good. Other wise a good stay. Would recommend to all.

Nice stay. Suited our purpose of one night in town watching a show

Clean room. Excellent breakfast. So close to everything

Spacious room, comfy bed, easy check in and check out

Convenient

-

Easy to find, location was perfect for what we needed. Extremely clean and comfortable beds and pillows. Great breakfast!

The air conditioning was on auto the entire time. We were unable to change the temperature, only turn it off when it was freezing The room was excellent. Cleanliness was excellent. Kitchen good and staff were good.