Rydges South Bank

Hotels
8.9
/10
Exceptional
1,009 reviews

What Guests Say About Their Stay

Holly

10.0
/ 10
Beautiful spacious rooms Pool is very average and the gym is smaller and dated but very functional Staff

Ann

10.0
/ 10
Perfect place to stay, staff amazing, food delicious, roomy rooms and walking distance to everything. Will definitely be booking here again. ❤️

Boon Cheng Daryl

10.0
/ 10
Excellent stay at Rydges Southbank in Brisbane. Ideal location, close to eateries and cafes. Staff were helpful and friendly. Gym was great too.
In the Area
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9 Glenelg Street, South Bank, South Brisbane, Brisbane, Queensland, Australia, 4101

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Rydges South Bank is a hotel is located at South Brisbane. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Rydges South Bank

9 Glenelg Street, South Bank, South Brisbane, Brisbane, Queensland, Australia, 4101
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Rydges South Bank Rates per Night

Looking for the best Rydges South Bank hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Rydges South Bank room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Rydges South Bank Location & Address

Rydges South Bank is located at 9 Glenelg Street, South Bank, South Brisbane, Brisbane, Queensland, Australia, 4101. It's situated in the South Bank area of Brisbane, known for its vibrant cultural precinct and riverside views. The hotel is approximately 1 km from the city center.

How to go to Rydges South Bank from Airport

Need to know the best way to get to Rydges South Bank from Brisbane Airport? Figuring out your hotel transfer doesn't have to be a headache. Here are a few options to consider for your transfer from airport to hotel:
  • Taxi (most direct):

    A taxi is the most straightforward option, taking you directly from the airport to the hotel. You can find taxi ranks outside the terminals.
  • Ride Hailing (convenient):

    Ride hailing services offer a convenient way to get to the hotel. Simply book a ride through the app after you land.
  • Airtrain (affordable):

    The Airtrain connects Brisbane Airport to South Brisbane station, which is a short walk from Rydges South Bank. This is a cost-effective option.
  • Con-X-ion Airport Transfers (shared):

    This shuttle service offers door-to-door transfers to hotels in Brisbane. It's a more budget-friendly option than a taxi, but may take longer due to multiple stops.

Tips:

For the most convenient route, consider a taxi or ride hailing service if you have a lot of luggage. If you're on a budget, the Airtrain is a great option.

Rydges South Bank Reviews & Summary

Want to know all about Rydges South Bank before you book? Hotel reviews can give you a great insight into what to expect during your stay. This hotel consistently receives positive feedback from guests. Guests love the hotel's prime location, offering easy access to South Bank Parklands, the Queensland Art Gallery, and the Brisbane Convention & Exhibition Centre. The rooftop pool and bar are standout features, providing stunning city views. The comfortable rooms and friendly service also receive high praise.

"Excellent location, beautiful views, and fantastic service. I would definitely stay here again!"

Rydges South Bank Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Rydges South Bank offers a variety of categories of hotel rooms to suit different needs and preferences. From standard rooms to luxurious suites, there's something for everyone.
  • Standard Room:

    Comfortable and well-equipped, these rooms offer city views and a choice of smoking or non-smoking options.
  • Deluxe Room:

    These rooms are more spacious than the standard rooms and feature a bathtub. Non-smoking only.
  • Executive Suite:

    Offering separate living and sleeping areas, these suites provide extra space and comfort. Non-smoking only.
  • Rooftop Suite:

    Located on the top floor, these suites boast panoramic city views and luxurious amenities. Non-smoking only.

Rydges South Bank is not a pet-friendly hotel.

Hotel Facilities in Rydges South Bank

Looking for a hotel with great hotel facilities? Rydges South Bank has a range of hotel amenities to make your stay enjoyable and convenient. Whether you're travelling for business or leisure, you'll find everything you need here.
  • Rooftop Swimming Pool:

    Enjoy a refreshing swim with stunning city views. Open daily from 6:00 AM to 10:00 PM.
  • Gym:

    Stay active during your stay with a fully equipped fitness centre. Open 24 hours.
  • Bacchus Restaurant:

    Indulge in fine dining at this award-winning restaurant. See below for more details.
  • Soleil Pool Bar:

    Relax by the pool with a cocktail and enjoy the vibrant atmosphere. Open from 11:00 AM to late.
  • Concierge Service:

    The concierge team can assist with tour bookings, transportation, and other requests.
  • Business Centre:

    Stay connected with access to computers, printers, and other business facilities.

Hotel Buffet or Restaurant/Cafe in Rydges South Bank

Want to know about the hotel buffet and dining options at Rydges South Bank? The hotel offers a variety of choices, from casual cafes to fine dining experiences. Whether you're looking for a quick bite or a leisurely meal, you'll find something to satisfy your appetite.
  • Bacchus Restaurant:

    This award-winning restaurant offers a sophisticated dining experience with a focus on modern Australian cuisine. Expect to pay around SGD 120 per person. Open for dinner from Tuesday to Saturday. Signature dishes include the Moreton Bay Bug ravioli and the Wagyu beef sirloin.
  • Soleil Pool Bar:

    Enjoy light meals, snacks, and cocktails by the pool. Prices range from SGD 20-50. Open daily from 11:00 AM to late.
  • Espresso Garage:

    Located in the lobby, this cafe serves coffee, pastries, and light meals. Prices range from SGD 10-30. Open daily from 6:00 AM to 6:00 PM.

Rydges South Bank Airport pickups and How to Book

Are you looking for hotels with airport shuttle services? Rydges South Bank does not directly offer a dedicated airport pick-up service. However, the concierge can assist in arranging a private hotel to airport transfer with a third-party provider.

To book a transfer, contact the hotel concierge at least 24 hours in advance. They will need your flight details and arrival time to arrange the service.

Nearby MRT Station & Bus Stops

Need to know about the nearby MRT station and bus stops? Rydges South Bank is conveniently located near several public transport options, making it easy to explore Brisbane.
  • South Brisbane Station:

    This train station is a 5-minute walk from the hotel. It provides access to the Brisbane Airtrain and other train lines.
  • Cultural Centre Busway Station:

    This bus station is a 2-minute walk from the hotel. It is serviced by numerous bus routes.
  • South Bank Busway Station:

    This bus station is a 7-minute walk from the hotel. It is also serviced by numerous bus routes.

To use public transport in Brisbane, you can purchase a Go Card. These cards can be purchased and topped up at train stations, bus stations, and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities that are family-friendly? Brisbane offers a wide range of attractions that are perfect for kids and adults alike. From wildlife encounters to cultural experiences, there's something for everyone to enjoy.
  • South Bank Parklands:

    Located right next to the hotel, this parkland features a lagoon, playgrounds, and picnic areas. Free entry.
  • Queensland Museum:

    Discover natural history, science, and cultural heritage at this museum. Located a short walk from the hotel. Entry is free, but some exhibitions may have a fee.
  • Wheel of Brisbane:

    Enjoy panoramic views of the city from this giant Ferris wheel. Located in South Bank Parklands. Tickets cost around SGD 20 per adult.
  • Lone Pine Koala Sanctuary:

    Get up close and personal with koalas and other Australian wildlife. Located a 20-minute drive from the hotel. Entry costs around SGD 40 per adult.
  • Queensland Art Gallery | Gallery of Modern Art (QAGOMA):

    Explore contemporary and historical art at these two galleries. Located a short walk from the hotel. Free entry to the general collection.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Rydges South Bank (Brisbane)

Want to know about nearby dining options? Rydges South Bank is surrounded by a diverse culinary scene, offering everything from casual cafes to fine dining restaurants. Whether you're craving local food or international cuisine, you'll find plenty of options within walking distance.
  • Cafes/Restaurants:

    • The Coffee Club:

      A popular Australian cafe chain serving coffee, breakfast, and light meals.
    • Grill'd:

      A burger restaurant known for its healthy and delicious burgers.
    • Vapiano:

      A casual Italian restaurant where you can customize your pasta and pizza dishes.
  • Local Street Food:

    • Meat Pies:

      A classic Australian savoury pie filled with meat and gravy.
    • Fish and Chips:

      A traditional takeaway meal consisting of battered fish and fried potatoes.
    • Sausage Rolls:

      A savoury pastry filled with sausage meat.
    • Lamingtons:

      A sponge cake coated in chocolate and coconut.
    • Chiko Roll:

      A deep-fried savoury roll filled with meat and vegetables.

Shopping places near Rydges South Bank (Brisbane)

Looking for nearby shopping destinations? Rydges South Bank is conveniently located near several shopping places, offering a variety of retail experiences. Whether you're looking for high-end fashion or local souvenirs, you'll find it all within easy reach.
  • Queen Street Mall:

    Brisbane's premier shopping destination, featuring a wide range of department stores, boutiques, and restaurants.
  • South Bank Collective Markets:

    A weekend market showcasing local designers, artists, and craftspeople.
  • Myer Centre Brisbane:

    A large department store located in the heart of the city.

Other Places to Stay Near Rydges South Bank

Need to explore other accommodation options? If Rydges South Bank is fully booked or you're looking for something different, there are plenty of other hotels nearby to choose from. Here are a few suggestions:
  • Luxury/5–6 star hotels nearby:

    • Emporium Hotel South Bank:

      A luxurious hotel with stylish rooms, a rooftop pool, and a fine dining restaurant.
    • The Westin Brisbane:

      A sophisticated hotel with a spa, a fitness centre, and multiple dining options.
    • Treasury Hotel Brisbane:

      A historic hotel with elegant rooms, a casino, and several restaurants and bars.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

  • Four-star hotels nearby:

    • Novotel Brisbane South Bank:

      A modern hotel with comfortable rooms, a rooftop pool, and a restaurant.
    • Mantra South Bank Brisbane:

      A stylish hotel with spacious apartments, a pool, and a gym.
    • Oaks Brisbane Aurora Suites:

      A contemporary hotel with well-equipped apartments, a pool, and a barbecue area.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

  • Three-star hotels nearby:

    • ibis Brisbane:

      A budget-friendly hotel with simple rooms and a convenient location.
    • Gabba Central Apartments:

      A self-catering apartment hotel with comfortable and well-equipped apartments.
    • Base Brisbane Central:

      A hostel-style accommodation with private rooms and dormitories.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to book your stay at Rydges South Bank? With its prime location, comfortable rooms, and excellent facilities, it's the perfect choice for your next trip to Brisbane. Hotel availability can vary, so it's always best to book in advance to secure your preferred room type. Don't miss out on the opportunity to experience all that this fantastic hotel has to offer. Make your hotel reservations today and start planning your Brisbane adventure! book cheap hotels in Australia cheap hotels nearby

All facilities in Rydges South Bank

Bar, Cafe and Lounge Rydges South Bank
Bar, Cafe and Lounge
Swimming Pool Rydges South Bank
Swimming Pool
Entertainment Facility Rydges South Bank
Entertainment Facility
Fitness Center Rydges South Bank
Fitness Center
Functional Hall Rydges South Bank
Functional Hall

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Conference center
  • Conference rooms
  • Computer station

Accessibilty

  • Accessibility equipment
  • Accessible parking
  • Accessible path of travel

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Things to Do

  • Outdoor pool
  • Sauna

Connectivity

  • Free WiFi
  • WiFi (surcharge)

General

  • Banquet
  • Ballroom

Kids and Pets

  • Babysitting with surcharge

Food and Drinks

  • Poolside bar

Transportation

  • Valet parking (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Rydges South Bank

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Rydges South Bank
304
Number of floors in Rydges South Bank
12
Another facilities in Rydges South Bank
Laundry service, Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist

Frequently asked question in Rydges South Bank

What are available facilities at Rydges South Bank?
There are top facilites at Rydges South Bank such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Rydges South Bank?
The standard check-in time at Rydges South Bank is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Rydges South Bank
Rydges South Bank has a 4.5-star rating.
How many floors does Rydges South Bank have?
Rydges South Bank has 12.
How many rooms are available at Rydges South Bank
Rydges South Bank has 304.
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More Reviews from Other Guests in Rydges South Bank

Overall Ratings & Reviews Rydges South Bank

Traveloka (7)
Other sources (1,002)
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Rydges South Bank

Number of reviews per page
20
40
Top reviews
Bailey
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

had a blast with my giurkdgrudj
Holly
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful spacious rooms Pool is very average and the gym is smaller and dated but very functional Staff
Ann
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Perfect place to stay, staff amazing, food delicious, roomy rooms and walking distance to everything. Will definitely be booking here again. ❤️
Jacqueline
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Financially over rated!
Boon Cheng Daryl
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent stay at Rydges Southbank in Brisbane. Ideal location, close to eateries and cafes. Staff were helpful and friendly. Gym was great too.
Michael
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good hotel. Small pool, only suitable for kids but that's okay. Third floor room with balcony means noise from nearby air conditioner units on building below were heard overnight. Sheets on bed are not something were used to, bit annoying in the middle of the night when I'm trying to get comfy. Tucked in sheets all need taken out, meaning everything gets untucked. Enjoyed our stay, would come back. Above issues are not a deal breaker.
Read More
Warwick
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location. Staff very helpful and attentive.
SHELLEY
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, spacious well appointed room and lovely breakfast. Staff were friendly and helpful.
Amanda
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location for girls trip with plenty of restaurant options nearby
Kylie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was ready early and easy check in and check out
Dang
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location, rooms were spacious but bed was very uncomfortable. It was lopsided as if one side of the bed was broken.
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Central to everything we needed to see Brisbane , Very happy with the Stay and all the Staff , will be going back on our next Trip to Brisbane
Matthew
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very clean room, and great customer service at the front desk. Asked to drop bags off as we arrived 3hrs prior to default check in time and they made a room available instead.
Judith
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All the above
Lara
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room . Nice showers. Great staff.
Brett
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Friendly staff & all facilities of a high standard
Roger
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Clean room with separate bedroom was beautiful
Steve
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

C
Darrell
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Friendly staff, and a well kept property.
Chrisle Mark
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

There was no option to select a river view in the booking app. To make sure our preference was clear, I included the request in the check-in link and noted it elsewhere. Despite this, we were assigned a mountain view room. When I went to reception to clarify — since it was clearly written in my notes — I was told a river view would cost an additional $40. This was frustrating, especially because that option was never available in the app during booking. On top of that, we were asked to wait another two hours for the room to be ready. We were traveling with a young child and had taken an early flight from Victoria. After a long journey, being left waiting without clear communication or consideration was extremely disappointing. If the staff had properly reviewed guests’ requests and preferences, this could have been handled much better. I understand standard check-in policies. However, what was unacceptable was the lack of communication. If the request could not be accommodated, we should have been informed clearly in advance. Because of the delay, my daughter became restless and bored. We walked around, and she ended up getting wet in a nearby pool. When I returned at the specific time given for room availability, it was still not ready. Instead of offering a proper solution, a staff member suggested we use a public restroom to change her clothes and tried to justify that option rather than assist us appropriately.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Rydges South Bank

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Rydges South Bank

Traveloka (7)
Other sources (1,002)
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Rydges South Bank

Number of reviews per page
20
40
Top reviews
Bailey
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

had a blast with my giurkdgrudj
Holly
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful spacious rooms Pool is very average and the gym is smaller and dated but very functional Staff
Ann
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Perfect place to stay, staff amazing, food delicious, roomy rooms and walking distance to everything. Will definitely be booking here again. ❤️
Jacqueline
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Financially over rated!
Boon Cheng Daryl
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent stay at Rydges Southbank in Brisbane. Ideal location, close to eateries and cafes. Staff were helpful and friendly. Gym was great too.
Michael
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good hotel. Small pool, only suitable for kids but that's okay. Third floor room with balcony means noise from nearby air conditioner units on building below were heard overnight. Sheets on bed are not something were used to, bit annoying in the middle of the night when I'm trying to get comfy. Tucked in sheets all need taken out, meaning everything gets untucked. Enjoyed our stay, would come back. Above issues are not a deal breaker.
Read More
Warwick
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location. Staff very helpful and attentive.
SHELLEY
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, spacious well appointed room and lovely breakfast. Staff were friendly and helpful.
Amanda
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location for girls trip with plenty of restaurant options nearby
Kylie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was ready early and easy check in and check out
Dang
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location, rooms were spacious but bed was very uncomfortable. It was lopsided as if one side of the bed was broken.
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Central to everything we needed to see Brisbane , Very happy with the Stay and all the Staff , will be going back on our next Trip to Brisbane
Matthew
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very clean room, and great customer service at the front desk. Asked to drop bags off as we arrived 3hrs prior to default check in time and they made a room available instead.
Judith
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All the above
Lara
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room . Nice showers. Great staff.
Brett
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Friendly staff & all facilities of a high standard
Roger
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Clean room with separate bedroom was beautiful
Steve
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

C
Darrell
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Friendly staff, and a well kept property.
Chrisle Mark
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

There was no option to select a river view in the booking app. To make sure our preference was clear, I included the request in the check-in link and noted it elsewhere. Despite this, we were assigned a mountain view room. When I went to reception to clarify — since it was clearly written in my notes — I was told a river view would cost an additional $40. This was frustrating, especially because that option was never available in the app during booking. On top of that, we were asked to wait another two hours for the room to be ready. We were traveling with a young child and had taken an early flight from Victoria. After a long journey, being left waiting without clear communication or consideration was extremely disappointing. If the staff had properly reviewed guests’ requests and preferences, this could have been handled much better. I understand standard check-in policies. However, what was unacceptable was the lack of communication. If the request could not be accommodated, we should have been informed clearly in advance. Because of the delay, my daughter became restless and bored. We walked around, and she ended up getting wet in a nearby pool. When I returned at the specific time given for room availability, it was still not ready. Instead of offering a proper solution, a staff member suggested we use a public restroom to change her clothes and tried to justify that option rather than assist us appropriately.
Read More
Number of reviews per page
20
40