The Eton Hotel

The room was very clean. Cleaning staff have great customer service. 10/10

Lovely hotel close to the city?

We highly recommend The Eton Hotel. We had a beautiful room facing The Huang Pu river and the city. The building is located close to the city centre and you can admire fantastic views straight after leaving the hotel. The staff at the hotel were amazing. Our room was carefully and beds were made every single day. We were provided with fresh bottled wated. Breakfasts at the hotel were tasty and freshly prepared. My wife especially enjoyed waffles and pancakes. We enjoyed our stay at The Eton. We will surely come back!

We had a wonderful stay at The Eton Hotel in Shanghai. The rooms were excellent—spacious, clean, and very comfortable, making it easy to relax after a long day exploring the city. One of the highlights of our stay was definitely the breakfast. It was absolutely worth it, with a great variety of high-quality options that catered to different tastes. Everything was fresh and well-prepared, and it really set a great tone for the day. Overall, the combination of comfortable rooms and an outstanding breakfast made our experience very enjoyable. We would happily stay here again and highly recommend it to anyone visiting Shanghai.

breakfast was good and the restaurant is very roomy .i want to thanks for all the front desk staffs specially the young happy face guy who helped us all those days ,thanks every staff from ETON HOTEL

No bellman come to help us with the luggages until we come and ask. Receptionists are very unfriendly and unhelpful! Very very bad experience

The hotel is aging and needs better maintenance, I changed my room due to missing bathroom room curtain, but second room had broken lights.

What I loved is the staff and their attention for my 4 years old son. It was his birthday on the 17th of March, the hotel kindly gave him a cake and a card which was heart-warming. Overall, the room was nice and it was a wonderful experience.

This was a great hotel, great staff, just a little dated if I'm honest, bit worn, but great location and awesome value for money

Clean room and staff are great!

Great location next to metro coffee shops mini market .great staff and great view of the beautiful city Shanghai.my 2nd time here i will come back soon

Room is clean, with a nice view on the bund river. Location is excellent as it is next to the metro. Breakfast was great with a wide variety. Many small shops beside to look around, there is also mixue, a beef noodle shop and convenience store.

Clean room, friendly staff

But old but still good

Good location. Nice clean room, although decor perhaps a little tired. Breakfast offered plenty of options. Overall great value for money.

Best hotel ever!

The reception team was very approachable and quickly resolved my issue. Really appreciate their helpful attitude and great service! Especially to “All Wang” , great thanks!

Excellent value for a premium Hotel.

Everything ok overall.

This hotel boasts the most unfriendly staff I’ve ever encountered in all my travels.I booked a 5 nights stay,which was marred by poor service from the start.Upon checkin,front desk staff Mia Wang was noticeably impatient when answering questions,while it was an unpleasant 1st impression,I initially brushed it off.The room itself was subpar: the lighting was very dim,making it impossible to apply makeup properly,even with the blinds open.The mirrors were smudged,staff frequently conversed loudly in the hallways.It got worse on day 3.I needed to check out 1 day early for a surgery.Expedia sent the request,but the hotel claimed they never received it.A 2nd request was sent,I personally called the hotel to assist.The staff was impatient &claimed the "incorrect form"was used.I went to the front desk & spoke with Mia Wang again.After explaining my medical circumstances,she dismissively stated:”It’s not my duty to find out your booking request.”I insisted she call the booking department,the woman on the phone was equally hostile,raising her voice at me for asking how to proceed.Due to these inexcusable delays & stress,I checked out early.The front desk manager,Kevin Chen,offered a hollow apology after I showed him my medical documents.He said“I’m sorry about your experience” but it was clear it was insincere.Ultimately, the hotel rejected my refund request after I had already left.Thankfully, Expedia understood my predicament & processed the refund. I don’t recommend this hotel.