The Eton Hotel

Room is clean, with a nice view on the bund river. Location is excellent as it is next to the metro. Breakfast was great with a wide variety. Many small shops beside to look around, there is also mixue, a beef noodle shop and convenience store.

Clean room, friendly staff

But old but still good

Good location. Nice clean room, although decor perhaps a little tired. Breakfast offered plenty of options. Overall great value for money.

Best hotel ever!

The reception team was very approachable and quickly resolved my issue. Really appreciate their helpful attitude and great service! Especially to “All Wang” , great thanks!

Excellent value for a premium Hotel.

Everything ok overall.

This hotel boasts the most unfriendly staff I’ve ever encountered in all my travels.I booked a 5 nights stay,which was marred by poor service from the start.Upon checkin,front desk staff Mia Wang was noticeably impatient when answering questions,while it was an unpleasant 1st impression,I initially brushed it off.The room itself was subpar: the lighting was very dim,making it impossible to apply makeup properly,even with the blinds open.The mirrors were smudged,staff frequently conversed loudly in the hallways.It got worse on day 3.I needed to check out 1 day early for a surgery.Expedia sent the request,but the hotel claimed they never received it.A 2nd request was sent,I personally called the hotel to assist.The staff was impatient &claimed the "incorrect form"was used.I went to the front desk & spoke with Mia Wang again.After explaining my medical circumstances,she dismissively stated:”It’s not my duty to find out your booking request.”I insisted she call the booking department,the woman on the phone was equally hostile,raising her voice at me for asking how to proceed.Due to these inexcusable delays & stress,I checked out early.The front desk manager,Kevin Chen,offered a hollow apology after I showed him my medical documents.He said“I’m sorry about your experience” but it was clear it was insincere.Ultimately, the hotel rejected my refund request after I had already left.Thankfully, Expedia understood my predicament & processed the refund. I don’t recommend this hotel.

Rooms are very clean beds are comfortable. Room can use a little touch up with paint and bathroom

Loved the Gym, was very well equiped. The location with metro station right outside was great

Stay 5 nights in room with river view, the view was great, but the room was not the cleanest, the bathroom and toilet were not very clean. There was sense of smoke 1 night, in the middle of the night, may have come through the A/C system, find it hard to breath. Breakfast have limited selection, not enough varieties.

.

Everything is good except carpet in pretty old condition.

When I arrived, I was told that my reservation information was not available and the front desk could not check me in. I could only communicate with the reservation website staff through the APP, which took about an hour to resolve. Fortunately, I was upgraded in the end, which slightly relieved my unpleasant mood.

Great

Local near station. Affordable hotel price m. Room was nice although a bit dated.

The hotel room’s light was too low. Their pillow are way too stiff. The pool was not ready. Then they should not advertise the pool on their website.

Good view and room, service was good, gets a 4 star on service because it lacks delivery robots

Nice area and clean hotel. Good buffet as well