ibis Bogota Museo

The hotel is not bad, in a great downtown location next to the National Museum and close to other attractions. It took about 20+ min to check in because the elevator key cards weren't working and they sent me and several guests to their rooms with the disfunctional key cards. The hallway lights in front of our room was not working letting us go into a dark hallway, and the cover from the main light switch in the room was not working, with the main light switch beside the bed which if it is not on, nothing in the room turns on - which no one told us, but the desk person came up to show us. The room was fine, clean, definitely worth the price, the internet was shotty at best, but the hotel was not bad overall. Good, but overpriced restaurant food, but several other options nearby.

Breakfast was fine — I mainly had coffee and fruit, but there were many other options. High point was cleanliness of the room and bathroom, the comfort of the sheets, pillows, mattress, and the location — convenient for all the thongs I was in Bogotá to do. Friendly staff, if a bit desultory around the bar. But beer and Futbol were a good way to wind down at the end of the day.

Really good place to stay clean and close to everything airport food everything i will stay here again 😌

We had to book a last minute stay and luckily Ibis Bogotá had a room open. The staff were so nice and helpful; they assisted with setting up transportation for us to the airport. Great experience.

Are there any breakfast there didn’t catch my attention I went down the street. The room was really clean nice view from my room. The view to the museum was really nice a little noisy at night but besides that it’s a good place specially if we use your points, you would definitely get a good deal like I did. I couldn’t believe how cheap it was with MyPoints. It was almost free.😜👌

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee (100000 COP) because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.

The restaurant Q Ceviche has slow service and the Hawaiian pizza I ordered was the worse pizza I’ve tasted. We couldn’t eat it. They used can pineapple and the pizza had too much pineapple juice, the pizza dough in the center wasn’t cooked enough and the pizza soaked in pineapple juice. The afternoon front staff wasn’t very helpful. I don’t think I will ever stay at this Ibis hotel again.

Great

Staff doesn’t listen to requests for minor repairs in the hallway on the six floor.

El lugar esta en una area muy central todo esta cerca de hotel ibis museo es un hotel muy limpio y seguro el a/c funciona muy bien el personal muy bueno el desayuno es bueno , me quedaria otra vez

The location is good. The place was clean. However of all the stated VIP Gold benefits with Expedia, our free drink was a bottle water, no room upgrade and late departure would have required payment. And in the morning we were unable to get a coffee anywhere other than as part of the breakfast buffet. And even then, the only coffee was from an old style Bunn commerial drip machine. The visit is best defined by Meh

All good

Good hotel safe clean modern and good central location though neighborhood is a bit sketchy at night

Great price clean safe

Great!

It was a great stay

The place to stay in Bogota. Friendly staff, clean and spacious rooms. Highly recommended!

The breakfast is amazing

Clean rooms