ibis Bogota Museo

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee (100000 COP) because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.

I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising.

Bien ubicado!

Solo ponen dos toallas, no hay otras más pequeñas como en otros Hotels, hay lugares muy ricos para comer, los espacios los pequeños en la habitación

The restaurant Q Ceviche has slow service and the Hawaiian pizza I ordered was the worse pizza I’ve tasted. We couldn’t eat it. They used can pineapple and the pizza had too much pineapple juice, the pizza dough in the center wasn’t cooked enough and the pizza soaked in pineapple juice. The afternoon front staff wasn’t very helpful. I don’t think I will ever stay at this Ibis hotel again.

Great

Staff doesn’t listen to requests for minor repairs in the hallway on the six floor.

El lugar esta en una area muy central todo esta cerca de hotel ibis museo es un hotel muy limpio y seguro el a/c funciona muy bien el personal muy bueno el desayuno es bueno , me quedaria otra vez

Si

Sim

El hotel bien, algunas chicas de recepción de pronto malencarados, pero hacen su trabajo. La zona es segura.

Essential but very good price.

La limpieza de la habitación

快適に過ごせました。立地も良く、主だった博物館、美術館は徒歩圏内。ボゴタの街、期待以上にお洒落な所でした。朝食のレベルも高く満足です。ただ、部屋が寒かったからエアコンつけたけど、暖まらなかったのが残念なところ。

The location is good. The place was clean. However of all the stated VIP Gold benefits with Expedia, our free drink was a bottle water, no room upgrade and late departure would have required payment. And in the morning we were unable to get a coffee anywhere other than as part of the breakfast buffet. And even then, the only coffee was from an old style Bunn commerial drip machine. The visit is best defined by Meh

chambre propre

All good

Localização excelente (é soatravessar a rua e estamos no museu), da para ir andando ate a candelaria tranquilamente. Staff sempre solicito, estacionamento bem tranquilo. Um unico detalhe foi a ducha do quarto estar quebrada e sair agua por todo lado e nao apenas na direção correta, mas a agua era bem quente.

Good hotel safe clean modern and good central location though neighborhood is a bit sketchy at night

Great price clean safe