Prima Luce Downtown

Room smelled musty. Possibly caused by the construction works going on in the hotel lower levels, which we weren't informed of until booking completed and paid for.

Clean

Don’t get fooled by outside appearance of the building. Not welcoming. But once you get to the third floor you will be nicely suprised. Rooms are very clean, newly renovated and with taste. Highly recommended

The room was beautiful and cleaned daily. We received fresh towels daily. The staff always friendly and helpful. Thank you so much, Eugene & José

Nice view

Hotel was great albeit was a little surprised they had no toilets around reception. The location was questionable as the shopping centre is effectively shut and the only operating business is the hotel itself. Entering via a back door also didn’t deliver on that luxury feeling we were expecting. Staff was very friendly and delighted they allowed an early check in

Overall nice place

Outside the property is run down with lots of graffiti. The room was large and the bathroom was really nice but bedroom carpet was old shag. The front and lobby was closed and had to use the service elevator through the back grimy part of hotel. For the premium price it was not worth it.

The staff were helpful. They always checked we were ok. They gave us a fruit bowl. That was lovely. Location of property excellent- restaurants, shops etc walking distance to many things. Only down side - located in a shopping centre that is closed and deserted. The external ambience is not appealing.

Under construction, so only rooms were good, but not nuch else

Room average. Old building. Lacking signage. Entrance difficult to navigate. Lift malfunctioning and stairwell inaccessible. Smashed glass front door. Some machinery/aircon or generator made loud continuous noise from 11.00 pm until 5.00 am. outside my room. Windows inaccessible, were high up on wall and partially opened enabling sound unrestricted. Unable to complain until morning when leaving having slept very little. One clerk pleaded ignorance and prevented her colleague from speaking further when she commented "I know what that is". Paid by cash on arrival , receipt not forthcoming and had to ask before leaving for a tax invoice receipt. Really does not live up to its image online. Would not recommend to anyone.

Masha the receptionist was so friendly and their recommendations were great! I would def stay here again!!!

embedded inside a Colors of Benneton store, the entrance was not marked. After hours the entrance was plain creepy

A wonderful stay at Prima Luce. You are steps away from the old town and all it had to offer, as well as a close bus ride or 30 min walk to the beach. The staff were very friendly and helpful.

The property staff were so nice and friendly. Helped with all questions and concerns. The hotel property was clean and walking distance for everything.

Worse experience of my life it’s not a hotel it’s inside a building on the third floor bed was horrible no amenities in the bathroom pictures are miss leading do not stay here I got robed paying $250 a night Expedia you should be ashamed to have that on your website

Excellent location, quiet, and staff are helpful

The area is prime. But the property was located in an abandoned shopping mall. Felt quite unsafe at night. The hotel also didn't have extra pillows, towels or blanket. Not a pleasant start for a 4 star.

Hotel What an experience! Highlighted pros and cons. The neighbourhood is not like any other - my wife was reluctant to get out of the taxi. Having said, nothing happened to us or any of bringings. This certainly is not a 4-star hotel, may be 2. On the ground floor there is a Shop. First and second floors have closed down shops. Third floor occupies this hotel and reception shared by another hotel which is on other side of the floor. No uniform for reception staff, just in casual clothes. But they were friendly and helpful and helped when asked. There was a fire alarm, by mistake. Still I was allowed to go in lift since stairs are blocked off by tape since you can access the shut down shops. I asked what to do in case of real fire and if ok to take stairs. Was told not to worry, there won’t be any fires! Didn’t get the room as in booking. Very small windows bit high up without being able to see outside, like in a prison. Came in August and the A/C is not enough for room. At 18C displayed but doesn’t work for that temperature. Asked for an extra pillow but didn’t have. But, Hotel is in a very convenient location. Once out, you are in the centre of Split in a minute. We stayed for 4 nights with 2 children and once get used to it, you are OK. Room and bathroom were clean and tidy. But, won’t be staying again, that’s for sure.

Great rooms. The hotel seemed to be under construction. Conveniently located with great prices