Images did not depict reality of the property at all. The entryway, elevator and corridors will give a jump scare initially. Once we got past that it was simply a place to sleep versus a relaxation point.

This hotel is contained on top of a shut down mall. Although the pictures show hard floors, there’s old carpet. It’s centrally located and convenient! And the staff is lovely.

Nice hotel. Comfortable bed, but a bit tight for 2 adults. Shower and bathroom amenities are excellent and spacious. Air conditioning kept up, no issues. Only one big problem. The Club Boiler across the street is open till 5am, 7 days a week, and it was difficult to sleep through the night. Bring earplugs and enjoy your stay, but we had a hard time sleeping, which made our mornings difficult.

Room was ok and location is good, as long as you don't have a car. Other than that, it is a 3 star. Management is terrible. No amenities. Run down building.

Property was a bit hard to find. Yea it’s in a popular building, however the entire building is under construction. The building is actively being worked and covered when arrived i wasn’t informed where or how to access the entry since the hotel was in the 3rd floor. I had to call to get those details. The room had a carpet that didn’t look well kept but was still clean. It was very spacious and clean bathroom with an amazing location. Oh and you can hear the construction in the early mornings.

Hard to locate the hotel as there is no signs where to enter, it took us some time to find it. There is construction on 1st floor and it sims like you got scammed with the hotel. Ones you enter the glass door there is elevator that takes you to the 5th floor, that's where hotel is actually located.

Room smelled musty. Possibly caused by the construction works going on in the hotel lower levels, which we weren't informed of until booking completed and paid for.

Clean

Don’t get fooled by outside appearance of the building. Not welcoming. But once you get to the third floor you will be nicely suprised. Rooms are very clean, newly renovated and with taste. Highly recommended

The room was beautiful and cleaned daily. We received fresh towels daily. The staff always friendly and helpful. Thank you so much, Eugene & José

Nice view

Hotel was great albeit was a little surprised they had no toilets around reception. The location was questionable as the shopping centre is effectively shut and the only operating business is the hotel itself. Entering via a back door also didn’t deliver on that luxury feeling we were expecting. Staff was very friendly and delighted they allowed an early check in

Overall nice place

Outside the property is run down with lots of graffiti. The room was large and the bathroom was really nice but bedroom carpet was old shag. The front and lobby was closed and had to use the service elevator through the back grimy part of hotel. For the premium price it was not worth it.

The staff were helpful. They always checked we were ok. They gave us a fruit bowl. That was lovely. Location of property excellent- restaurants, shops etc walking distance to many things. Only down side - located in a shopping centre that is closed and deserted. The external ambience is not appealing.

Under construction, so only rooms were good, but not nuch else

Room average. Old building. Lacking signage. Entrance difficult to navigate. Lift malfunctioning and stairwell inaccessible. Smashed glass front door. Some machinery/aircon or generator made loud continuous noise from 11.00 pm until 5.00 am. outside my room. Windows inaccessible, were high up on wall and partially opened enabling sound unrestricted. Unable to complain until morning when leaving having slept very little. One clerk pleaded ignorance and prevented her colleague from speaking further when she commented "I know what that is". Paid by cash on arrival , receipt not forthcoming and had to ask before leaving for a tax invoice receipt. Really does not live up to its image online. Would not recommend to anyone.

Masha the receptionist was so friendly and their recommendations were great! I would def stay here again!!!

embedded inside a Colors of Benneton store, the entrance was not marked. After hours the entrance was plain creepy

A wonderful stay at Prima Luce. You are steps away from the old town and all it had to offer, as well as a close bus ride or 30 min walk to the beach. The staff were very friendly and helpful.