Imperial Court Studios

One would think a hotel would provide a phone for their guests, even for one local call. I needed to call the car rental When we arrived, the heater wasn’t working, they fixed it right away. The shower isn’t the best, i can’t adjust the height because the adjustment is cracked so the shower head is throwing water on my neck. The condition of the room is not the best, kitchen cabinets were all worn out, baseboards are warped. The whole room needs to be renovated now, finishes were all outdated and worn out.

Housekeeping frequency, cleaner linens, better toiletries.

The walls are thin and I could hear the people in other rooms. It disturbed my sleep. Not enough towels and no full length mirror to really see yourself. It's the small things that count sometimes. The people at the desk were friendly.

Yes to kitchen no to laundry

Great location!

Very nice

Was good overall, just didn't have an air conditioner.

The hotel after the experience is clean and new, and everything is modern, the service, cleanliness, and the kindness of the staff. I recommend it a million percent. It is one of the cleanest and most upscale places to stay in London.

Room came with essentials, a comfortable bed and good cooking utensils, great fan and heater. Some features like the retelevision and a wobbly dining table downgraded the experience but overall was a nice stay.

Upon arrival we asked a male where we could do washing, he willingly searched maps and showed us the closest laundromat about a 10 minute walk. After settling in our room 79/20, the hot water was not working in any tap. A maintenance person arrived the next day and fixed the issue On the 4th day the ceiling started leaking from the abve unit and we were moved to 77/10 which had no air con, no fan, no coat hangers, no hair dryer, no tea towels, 1 very small mug for tea/coffee. All except air con were provided after several "whatsapp" exchanges and face to face communication My wife then noticed a laundry sign on the hallway wall and upon asking, was assisted by staff to the coin operated washing machine and dryer albeit that we were told 2 pound and upon inserting, the machine didnt start necessitating a very friendly and efficient female staff member to come and solve the issue which was that it was actually 2 pound 50 pence to operate Again another bad experience as we walked to the laundromat advised on day 1 which cost 7 pounds to wash and 3 pound for drier Overall a lot of time wasted solving issues that i have never encountered in the many hotels/motels i have stayed at But a great location close to 2 railway stations, shops and eateries Some staff need to be provided more efficient training and simple signs displaying costs for the washing machine and drier would be very helpful All the apartments are very presentable from the outside

Super clear to Bayswater tube station like fantastic location! The building is picturesque the whole of the road is tbh perfect if you do social media. The room however was cold and the bin wasn’t emptied from the previous guest. Also the remote stuck when using it but the place was lovely in general and bed comfy 4**

Room was basic. Lighting harsh, no bed side light, kettle broken, bathroom basic, towels old. Entrance dirty and unwelcoming. Not great.

Disgusting place. A waste of money.

I have reached out to the hotel six times regarding these matters and, unfortunately, I haven't received a response yet. It was a bit confusing upon our arrival since there were no clear instructions for check-in. Thankfully, another guest was kind enough to let us know that there was a building down the road where we could check in, as it seemed to be part of the same business. It made the situation a little easier, but we certainly could have used clearer guidance from the start. The apartment we were promised in the pictures was nothing like the reality we faced; instead of a charming space, we were handed a dingy, dilapidated room that left us feeling utterly disappointed. There was water damage to the cupboards on the floor. Wires dangled precariously from the walls, creating a hazardous maze of exposed connections. Outside, scaffolding loomed like a giant skeleton, obscuring the view and turning the window into a mere frame for construction chaos. A power source was installed through the wall of our bedroom, utilizing an extension cord to supply electricity to the adjacent room quite stupid Early in the morning, a cleaning staff member inquired if we could reconnect the power source. The TV was broken of the screen turning multiple colours. Place just seen frankly dangerous and none of these concerns were taken seriously at the time or subsequently when brought to their attention. Indicating they know and they’re just getting money for appalling substandard conditions

The property is old and not in very good shape. Mold and water damage are evident. Could feel the springs in the mattress. Hard to get a good nights sleep. Best part was the proximity to city centre and transportation.

They were very considerate, staff was friendly and helpful, I loved the security and safety of the property. Neighborhood was very convenient and safe lots of great restaurants.

They were very considerate, staff was friendly and helpful, I loved the security and safety of the property. Neighborhood was very convenient and safe lots of great restaurants.

Pro’s: Breakfast staff awesome. Food average. Con’s: Pubic hair in one bed, other bed had long strands of black hair, had to phone for toilet tissue.

The rooms were very vary basic. Kitchen items were minimal. Had problems with water leaks twice . Fridge didn't work properly . 1 of the 2 accessable outlets on counter didn't work. There are 22 stairs between every floor. No elevator. The area was nice . they replaced the fridge, repaired the plug outlet the water didn't leak the next day . The manager was quite helpful , however it was not a good way to start our 1st visit to the UK

Property was great for the price and the area was safe