Mercure Birmingham West Hotel

Lovely privilege room. Aircon broken on floor 4 so no alternative rooms of same grade downgraded to standard room at our choice. Still a decent room but definitely worth paying the extra. Leisure facilities free to guests so another plus. Breakfast busy and maybe one or two extra staff would have helped a better flow but good choice and plenty of it. If younpay on sport ots 18 pds so again consider bb option rather than room only. Overall worth the money and apart from the aircon breakdown which was solved we were very happy

Could not fault the hotel or staff. Everyone so helpful and it was such a lovely stay. Thank you so much

Room was clean but small, not much space for your belongings, very small bathroom too. Nice room, just not much space.

Great stay at this hotel. Staff were lovely especially Gerry on Reception who really helped us out to ensure we had the best stay. Food was lovely and location is perfect for M6 and M5. Clean and very quiet at night. Excellent hotel. Thank you.

Decor in rooms tired and it wasn’t as clean as I would have liked. Lobby area was nice and the staff I interacted with were very good. Location handy for M5. Paying extra for parking was a nuisance but overall stay was ok if you need to be in that location.

Staff helpful & Pleasant. Breakfast was very good

It's a run of the mill motorway hotel with no local amenities. OK for an overnight stay but not the quality you would associate with the Mercure brand.

Liked breakfast and staff Not so happy ... Incredibly difficult to find - despite being able to see it - no local signposts or indicators. My sat nav not finding front entrance despite naming hotel in requirement. Eventually Google maps did show road route in ( easy now you know) Also very warm / humid ... A.C. seemed to be non operational .. perhaps why small fan left on the desk . Don't like being charged for parking separately - you're a motorway hotel- not aware until I got there .

Had a lovely one night stay here with my 12yr old daughter as we wanted a couple of days shopping at the Bullring. Room was good, clean and comfortable but I have to say that the shower was really quite dangerous for my daughter. No way of controlling the temperature as it’s a simple hose off the bath taps. One minute it was scalding hot, the next freeze freezing cold. Not what I’d expect from a Mercure really. Other than that though the staff were friendly and helpful, the breakfast delicious with lots of options including gluten free for me! We managed a swim but wasn’t the warmest pool and the sauna wasn’t working and hadn’t been for a couple of months apparently. All in all I’d stay again but ask for a room that has a better shower!

A bit of a mix-up whilst checking in but clean and welcome by staff. Room very nice and large. Great free water juice and soft drinks! I didn't realise they were free until my last day! My only negative comment no drawer to put small itens of clothing away and wardrobe very simple and not enough hangers.

The staff were wonderful

Excellent facilities at a great price and in a convenient location

Decent sized comfortable room. Nice bar and restaurant area. Plenty of parking but I thought £10 was a bit steep for guests. Handy location for west side of Birmingham.

Dirty rooms broken Aircon ,unhelpful staff .

Lovely stay, very comfortable beds, and tasty breakfast x

Very helpful staff and clean room

I was very disappointed with my stay. The air conditioning in my hotel room was not working, making the room extremely uncomfortable. I sent a message to report the issue, but although it was delivered, it was never acknowledged or responded to. Earlier that evening, I also informed the receptionist about the problem. I was simply told that there was no maintenance staff available, and no alternative solution or assistance was offered. While there was a fan in the room, it was only blowing hot air and did nothing to improve the situation. I would have expected the hotel to at least acknowledge my complaint, apologise for the inconvenience, and make some effort to resolve the issue, such as offering a different room or another suitable solution. The lack of communication and customer service was very disappointing.

We stayed at the hotel which has easy access to the M5. We used the tram to travel into Birmingham for the cricket. The staff were very friendly, very helpful. Breakfast had something for everyone, also catered for eating intolerances too. All in all a great location with great amenities together with very friendly and helpful staff.

Super friendly staff and great bar & restaurant onsite. Parking is chargeable but the room was really good value. Very clean and quiet place.

Very goodx